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All 13 Sentosa Island hotels

The Singapore Resort and Spa Sentosa, Managed by Accor

4.5 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
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Ranked #11 of 13 hotels in Sentosa Island
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
722Sandy1950 Perth, Australia
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11 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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English first
Brisbane, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

20 years ago this would've been an impressive hotel, but not now. At check in we were left waiting while a free receptionist busily ignored us. When her colleague drew her attention to us, her excuse was that she thought we were with the people in front of us. A reasonable excuse, but: they were there well before us, we... More

Was this review helpful? Yes
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear David S, Thank you for taking time to share your thoughts on your recent stay with us. We sincerely apologise for the service shortfall you've experienced. Please be assured that I will personally speak to my team to work on the issues you've mentioned. The hotel will soon be undergoing renovation in phases, and we look forward to presenting... More

Perth, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

In general I loved the resort! It is a good location and made for a relaxing few days. We had booked three rooms online. On arrival the rooms weren't ready, and once ready the booking was all mixed up, keys were given to us in wrong names, and keys given to the wrong rooms. Our grandson's room key didn't work,... More

Was this review helpful? Yes 1
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear 722Sandy1950, Thank you for taking time to share your valuable feedback. I am disappointed to hear of your experience during your stay. Please be assured we take guest feedback very seriously at the hotel. I will discuss your areas of concern with my team and work hard to improve our service standards. I am heartened that you enjoyed our... More

Brisbane, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We had booked two rooms adjoining as we are a family of 2 adults and 2 children. No adjoining room was available to us, although there was a room available, but because our "online" booking that came through to the hotel from Expedia did not have a comment about adjoining rooms included, they would not give us the adjoining rooms... More

Was this review helpful? Yes 1
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear OzGazman, Thank you for your honest feedback and we would like to sincerely apologise for the service shortfalls that you have experienced during your stay with us. I have noted your points on better communication and will ensure that measures are put in place in order to avoid such situations in the future. Regarding the renovations, I'm pleased to... More

Singapore
Top Contributor
90 reviews 90 reviews
37 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I stayed at The Sentosa Resort and Spa (before it was renamed) for two nights during a weekend retreat. The hotel is located in a quieter part of the island, and is fairly secluded - good for those seeking a tranquil getaway from the crowds and hustle & bustle of the city. There is a complimentary shuttle... More

Was this review helpful? Yes
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear Richard C, Thank you for taking the time to send us your feedback and for choosing us once again. We have noted your feedback on the need for upgrading works, and we sincerely apologise for the unpleasant experience with plumbing during your stay. However, we're pleased to inform you that the hotel will be going through extensive renovations in... More

London
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We decided on this hotel for the last week of a month long trip. The location on Sentosa is very peaceful with beautiful lush surroundings, koi carp swimming in ponds and lots of fountains all creating a feeling of tranquility. The unfortunate thing for us was that the hotel had just gone through a change of ownership, the result being... More

Was this review helpful? Yes 1
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear Sharon C, We are extremely pleased that you enjoyed your recent stay with us. We have noted your positive feedback and will be sure to share it with our staff, who will be delighted to know that their efforts are appreciated. We want to also apologise for the lack of prior information regarding the closure of Spa Botanica and... More

Singapore, null, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

3 months ago we held our solemnization in one of the villas here and our families and friends were raving about how beautiful this resort was. The hospitality from Nicholas and his service staff was impeccable! They were there to assist us since the time we checked in and even though our "tea party" ended a little later than it... More

Was this review helpful? Yes 1
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear MegaPop76, Thank you for taking time to share your experience on TripAdvisor. We are happy you have enjoyed your. As you may be aware, there has recently been a change in management of The Sentosa Resort & Spa and we are now known as The Singapore Resort & Spa Sentosa, Managed by Accor. Please be assured that we will... More

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have visited Singapore Resort and Spa , last year in April with my wife and daughter . We where really impressed with the Resort from the entrance. We had a very quick Check In Service witha beautiful welcoming from the staff . The resort is very quite and is great for a holiday families and couples. The resort is... More

Was this review helpful? Yes
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear MegaPop76, Thank you for taking time to share your experience on TripAdvisor. We are happy you have enjoyed your. As you may be aware, there has recently been a change in management of The Sentosa Resort & Spa and we are now known as The Singapore Resort & Spa Sentosa, Managed by Accor. Please be assured that we will... More

Indianapolis, Indiana
Top Contributor
61 reviews 61 reviews
43 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is one of the older properties on Sentosa Island - a small resort island off the mainland of Singapore. In land scarce Singapore, it is a luxury to spread out on a lush and sprawling 27 acre grounds of this hotel. It recently changed management - but for the moment, the property is still largely the same except for... More

Was this review helpful? Yes 15
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear Dover C, Thank you so much for your invaluable feedback which I am delighted to receive! As you are aware, we have recently taken over the previous management of the hotel and are working on some really exciting plans for this beautiful resort in the months to come. For starters, renovation works are planned for the various areas of... More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I think I expected a lot more than we got. I booked a couple of months ago at sentosa resort & spa, however we arrived to find its name has been changed & that it's undergoing renos. It needs them. However had I of known renovations were happening I wouldn't have booked. Our room was smelly- uriney I think from... More

Was this review helpful? Yes 4
GM_TonyChisholm, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear Tamanwar, Thank you for taking the time to share your experience with us. We apologise for failing to meet your expectations and will work on the areas you’ve mentioned. We will be renovating our hotel in the coming months and are excited to present a fresh and rejuvenated resort once refurbishment is completed. I am heartened that you like... More

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Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Also Known As:
The Sentosa Hotel
The Sentosa Hotel Sentosa Island
The Sentosa Resort And Spa
The Sentosa Island Hotel
The Hotel Sentosa Island
Sentosa Resort
Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Phone Number:
Location: Singapore > Sentosa Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 4.5*
Official Description (provided by the hotel):
Perched high atop a cliff amid landscaped tropical gardens, The Singapore Resort & Spa Sentosa, Managed by Acctor on Singapore's Sentosa Island is one of Asia's best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes' drive from the business district. The Sentosa, A Beaufort Hotel has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more   less 
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