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All 13 Sentosa Island hotels

The Singapore Resort and Spa Sentosa, Managed by Accor

5.0 of 5 Hotel   |   2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
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The Singapore Resort and Spa Sentosa, Managed by Accor
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Ranked #7 of 13 Hotels in Sentosa Island
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
rolf560 Eschweiler, Germany
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154 reviews from our community

Traveler rating
    49
    66
    26
    6
    7
See reviews for
62
53
3
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was pleasantly surprised at the large expansive grounds and peaceful atmosphere, which is in stark contrast with the frenetic pace on the rest of Sentosa. Great rooms, courtesy of Yvette at the front desk, who properly exuded the Sofitel charm I've come to expect of the Flagships of the Accor group.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Brisbane, Queensland, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

When checking in there had been a mix up with the bedding arrangements in our junior suite, but reception were straight on it. Once the room was sorted out they bought the room cards to me at the pavilion bar and they also offered me a late check out. Yes some parts of this grand hotel are a bit tired,... More

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Singapore
1 review
5 of 5 stars Reviewed 3 days ago NEW

All the staff were friendly. I had a very relaxed stay with my family. It felt like I was really away from Singapore. The pool, flora and fauna of the location is beautiful. The pool was not too cold making it very relaxing to swim in. It's very nice to have peahens roaming around.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Singapore
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in this hotel at least once a year as our short getaway. Considering that we have been patronizing this hotel for the last 8-9 years, they do not seem to value returning guests. When it started as a small luxury hotel (Beaufort hotel), it was the best hotel in sentosa then. The rooms are well spaced out and... More

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Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros : 1. We managed to get our room early (before the 3 pm check-in time). 2. The room and bathroom are big. 3. Nice swimming pool. Nice and relaxing. 4. We enjoyed our dinner at The Terrace (but that's about the only place for family dinner within the property / walking distance.) Cons : 1. The bed was uncomfortable... More

Was this review helpful? Yes
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear HPJSingapore, Thank you for your detailed review of your recent stay with us. I am glad you've enjoyed your dining experience at The Terrace as well as our beautiful swiiming pool. We do apologies for the concerns you've raised and rest assured I will look into them with my team to improve our services. We look forward to welcoming... More

1 review
5 of 5 stars Reviewed 1 week ago

very good place to stay in singapore, relaxing and beautiful surrounding... im veroy relax because i came from saudi and we decided to have vacation to singapore. all my stress are gone. its away from the city, just take taxi. that is why its very good place, nature and the sea.

Was this review helpful? Yes
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear lemielmusni, Thank you for your feedback. I'm happy that you've enjoyed your stay with us and that we've helped to alleviate your stress. We look forward to be of service to you again very soon. Warmest regards, Vincent Lelay General Manager More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very poor housekeeping (almost none existent); room and bathroom was not cleaned for 3 days, bedsheets were not changed, dead bugs left in corridors for days on end. Tired rooms with poor decor. Restaurant hygiene is somewhat poor. Overall rating would be 2 stars at most.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear Reviewer387, I am disappointed to learn of your experience which is not acceptable and definitely not a standard of Accor Hotels. I have since spoken with my Housekeeping team to improve on their service standards. We will soon be undergoing extensive renovation for the property and many areas will be spruced up. I hope you will give us another... More

Queensland
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Recently stayed 5 days as a stop over back to Australia from the UK, arriving at Changi at 8.30pm. The taxi fare from Changi is around $26 Singapore dollars. On arrival both check in and room staff were very friendly and helpful. Previous reviews are correct that the resort is an older type, but what a great escape from the... More

Was this review helpful? Yes 1
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear Ozzie54, Thank you for your wonderful review which is very encouraging. I am very happy that you've enjoyed your stay with us and also the excellent cuisine at our signature restaurant, The Cliff. May I suggest that you try our spa treatments at our newly opened So SPA by Sofitel the next time you visit us? We have received... More

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall is good. The service and room are above my expectation. However same as many hotel. 2 things are not very clean. Bath tub and the kettle. Wonder why most hotels I went to don't take note of these 2 items. Nobody is using it?

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
GM_VincentLelay, General Manager at The Singapore Resort and Spa Sentosa, Managed by Accor, responded to this review

Dear skwsmc, Thank you for your review which was very helpful. I have spoken to my Housekeeping team to take note of cleanliness in the areas you've mentioned. We hope to welcome you and your partner back at our hotel for your next staycation. Warmest regards, Vincent Lelay General Manager More

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Additional Information about The Singapore Resort and Spa Sentosa, Managed by Accor

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore (Formerly The Sentosa, A Beaufort Hotel)
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Singapore Resort and Spa Sentosa, Managed by Accor 5*
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Also Known As:
The Sentosa Resort And Spa
The Sentosa Hotel Sentosa Island
The Sentosa Island Hotel
The Hotel Sentosa Island

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