The Sentosa, A Beaufort Hotel (Sentosa Island, Singapore) - Hotel Reviews

Address: 2 Bukit Manis Road, Sentosa Island 99891, Singapore

Phone Number:

Region: Singapore > Sentosa Island

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#1 Best Value Hotels in Sentosa Island

#2 Romantic Hotels in Sentosa Island

#3 Luxury Hotels in Sentosa Island

Price Range: $$$

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Perched high atop a cliff amid landscaped tropical gardens, The Sentosa Resort & Spa on Singapore’s Sentosa Island is one of Asia’s best kept secrets. It is a stylish, tranquil sanctuary with superb facilities and designer guestrooms in 27 acres of lush greenery, just 10 minutes’ drive from the business district. The Sentosa Resort & Spa has 174 deluxe rooms, 37 suites and four exclusive villas. Koi-filled ponds welcome guests through corridors to the East and West wings. The rooms exude a luxurious and warm welcoming feel with plush interior and contemporary comfort. ... more less

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Also Known As:: The Sentosa Resort And Spa; The Sentosa Hotel Sentosa Island; The Sentosa Hotel; The Sentosa Island Hotel; The Hotel Sentosa Island; Sentosa Resort

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565 reviews from our community

See which rooms travelers prefer - 68 traveler tips

carkeyhome

Liverpool, United Kingdom

Senior Contributor

34 reviews

7 hotel reviews

Reviews in 15 cities

6 helpful votes

“Tranquil hotel with a variety of guests.”

Reviewed June 16, 2013 NEW

We stayed as a couple but saw there were families, single sex groups & single travellers staying. A very relaxing place, suitable for all. The grounds were lovely & well kept with several peacocks wandering around. There was a decorator in our corridor touching up paint all week. We used The Terrace restaurant which we found served very good quality... More

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See 4 more reviews by carkeyhome for Sentosa Island

Dear carkeyhome Thank you for your kind review and for sharing your observations about our hotel to the netizens here on TripAdvisor. Located in the midst of lush tropical woodlands with beautifully landscaped gardens and koi ponds, our hotel is an idyllic destination to spend a peaceful and relaxing time, be it with your partner, family or friends. We are... More

Prithvi P

Bangalore, Karnataka, India

1 review

“peaceful getaway”

I would definitely recommend this place to stay. I stayed fr 2 nights n was given a warm welcome by peacock!!! they allowed an early check in and a late check out. very understanding and friendly staff. lil away from resort world sentosa but they ve transfer every half hourly. .

Dear Prithvi P Thank you for your review of The Sentosa at TripAdvisor and we are pleased that you enjoyed your stay with us. We constantly strive to create delightful and memorable experiences for our customers and your kind compliments are of great encouragement to our team. We look forward to extending our Beaufort hospitality to you again. Regards Ian... More

justbig

Praha

Contributor

17 reviews

14 hotel reviews

7 helpful votes

“Nice place, nice service....refurbishment needed”

Reviewed June 14, 2013 NEW via mobile

I stayed at the hotel in June this year and I was satisfied with the place and overall service. But one has also notice that the hotel and rooms need further investment. The owner of the hotel should not ony squeeze money from the property but also invest them back into it if they want it viable in the future.... More

Dear justbig Thank you for sharing your observations during your recent stay at The Sentosa and we are sorry for the disappointment caused. Various plans to revamp our facilities, technology and services, including a room renovation project, have been earmarked to take place in the near future and your feedback will be taken into consideration in our current process of... More

foodiebrit

singapore

Reviewer

3 reviews

Reviews in 2 cities

“Awful”

Reviewed June 14, 2013 NEW

The corridors are significantly dated with no real atmosphere and stained carpets. Though the room was comfortable, it cannot be considered 5 star, there was an air of shabbiness and was much smaller than we anticipated. There were no in-room instructions and we could not work out how to regulate the air conditioning so we had to get up through... More

Dear foodiebrit Please accept our apologies for the disappointment and inconvenience you were subjected to during your recent stay in May. We are concerned about the service you experienced at The Terrace as it is not acceptable in our usual service standards. This has been discussed with the manager in charge and we will take corrective action and step up... More

Gozzo747

Sydney, New South Wales, Australia

4 reviews

4 hotel reviews

Reviews in 3 cities

2 helpful votes

“Weekend at Sentosa”

Reviewed June 11, 2013

Look the hotel is spacious and good location and great pool, but the staff are disinterested and lack any warmth........if you like super hard beds then this is for you. Rooms are OK, I just found the biggest issue was the staff and their lack of spark I felt depressed when engaging with them

Was this review helpful? Yes 2

Dear Gozzo747 It is disheartening to receive your feedback and we would like to express our apologies for the disappointment caused. To smile and show warmth to guests are most fundamental in our service and we will not relent in our efforts to make improvement in this area. We appreciate your feedback and hope that you will afford us the... More

CanberraAndy

Canberra

12 reviews

8 hotel reviews

Reviews in 9 cities

11 helpful votes

“Beautiful setting”

Reviewed June 8, 2013

A beautiful and relaxing resort. Out of the city but still easy to get to and from - a free shuttle bus runs every half hour to the MRT. And to Orchard Road every couple of hours. The grounds are lush, giving it a real rainforest feel, even though the island is quite developed. And some interesting birds. The food... More

Dear CanberraAndy We are pleased that you had a good time at The Sentosa and that our hotel’s natural tropical environment, shuttle bus services that ply to VivoCity Shopping Mall which links to the underground trains and Paragon Shopping Centre in the Orchard shopping district, food and 33m midnight-blue swimming pool were highlights of your stay. It is delightful for... More

Evelyn B

Sydney, Australia

1 helpful vote

“Not 5 Star”

Reviewed June 6, 2013

I was impressed by the beautiful gardens and the peacefulness of the property. The Sentosa does feel like a resort when in the grounds. The rooms are a different story. Our beds (twin) had the sheet directly on the mattress (no mattress protector and no topper either). It was sleeping on a concrete slab and nowhere near the beds of... More

Was this review helpful? Yes 1

Dear Evelyn B Thank you for your review on your recent stay at our hotel and we are sorry for the disappointment caused. The hotel currently uses high-quality Simmons beds which most of our guests prefer. To cater to different guests’ preferences, we do provide soft bed toppers for those who request a little bit more cushioning. At present, our... More

Advaya

Senior Reviewer

6 reviews

5 hotel reviews

Reviews in 5 cities

3 helpful votes

“Beautiful”

Reviewed June 5, 2013

this 27-acre hotel is very beautiful with trees and ponds all around. rooms are big and spacious. lots of gardens as well. these gardens have peacocks as well. brilliant spa as well. it was a calming experience at a great location.

Dear Advaya Thank you for your compliments for our hotel. Our hotel sits on 27 acres of lush tropical woodlands with beautifully manicured gardens and koi ponds, as well as home to award-winning Spa Botanica, offering a peaceful and tranquill environment – A haven to relax and pamper oneself from the bustling city life. We appreciate your support and look... More

liltlc2013

Bandar Seri Begawan, Brunei Darussalam

4 helpful votes

“Wouldn't stay here again”

Reviewed June 3, 2013

My husband and 2 kids (age 4 & 2) stayed here for 5 nights. We arrived about 45 minutes before the 3 pm check in and were told they would get our room ready right away - it was a longer wait than we would have liked but we were early. We stayed in a premier suite but there was... More

Was this review helpful? Yes 5

Dear liltlc2013 We are sorry for the disappointment and inconvenience caused due to the lapses in our service. Your feedback has been discussed with our housekeeping and engineering teams and we will take corrective measures to prevent these from happening in the future. We are, however, gratified that you were happy with our hotel’s environment, bus shuttle services, restaurants and... More

Ennio M

Perth, Australia

“Excellent”

Reviewed May 28, 2013

My wife and I stayed at the Sentosa at the beginning of April of this year and we would like to take this opportunity to congratulate the Manager, Ian Ekers for managing a resort like the Sentosa in a most professional way, the staff were impeccable, people like Viknesh, at the restaurant, Roman and Shukor at the concierge desk as... More

Dear Ennio M Thank you for your kind feedback and we are indeed fortunate to have team members like them who constantly strive to create truly delightful and memorable experiences for our guests. It is rewarding for the team to know that their efforts contributed to your enjoyable stay and that you feel pampered at The Sentosa. Thank you again... More

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The Sentosa, A Beaufort Hotel, Sentosa Island

The Sentosa, A Beaufort Hotel

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