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Costa Sands Resort (Sentosa)

30 Imbiah Walk, Sentosa Island, Singapore
Hotel amenities
Costa Sands Resort (Sentosa)
Best prices for: 1 room 1 guest
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56 reviews from our community

Traveler rating
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    16
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    14
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8
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (56)
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    (13)
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    (19)
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    (11)
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Singapore, Singapore
1 review
4 of 5 stars Reviewed 3 days ago NEW

the hotel was quite ok, possible price and could get discount if you are NTUC member. the place is also great for for short holiday getaway and organizing BBQ. Thanks for helpful front office staff, Mr. Ying Jie on helping us arrange the rooms, BBQ pit and so on as requested as we had kids and elderly. Good service provided... More 

Was this review helpful? Yes
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi jolie2015 We like to thank you for your feedback. We are indeed delighted to learn that you have enjoyed your stay with us. We are also very pleased to know that one of our Duty Manager, Mr. Kam Ying Kit, had offered good service to you and your family during your stay here. We will definitely relay the message... More 

Singapore, null, Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Check into the resort around 4pm and assuming, the rooms should be ready. When I went to the counter, the staff told me, it is not ready. OK. I wait. The staff then replied, "but another room is ready". I don't mind. I proceed to the room. I opened the door. Total shock! The room was not cleaned up and... More 

Was this review helpful? Yes
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi SporeSlave Thank you so much for taking the time to write this review. We are sorry to hear of your bad experiences at the resort. We have just engaged a new service partner that cleans our room and they have been informed that the rooms should be clean and in good working conditions prior to the check-in time. We... More 

Singapore
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed 18-20Feb2015 as a family. There is an hourly shuttle bus service from Vivo City (Harbour Front MRT) so transport was a breeze from MRT to Resort directly. Check In time was 230pm but Check Out timing was a weird 1030am. It is a non smoking resort, so was glad to breathe fresh air all the time. Pool was simple... More 

Was this review helpful? Yes
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi RicTan78 Thank you for taking the time to write this review. We are glad that you are satisfied with your stay with us. We would like to apologise for the uncomfortable bedding mattress and divan and have taken measure to replace them. As for the presence of black ants in the room, we have informed our pest controller to... More 

Hyderabad
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

Hi had stayed in hut for 2 nights. very easy booking and check-in . Nice Staff. Nice Common Bathroom and Toilets with hot water . Free Wifi. Good Canteen . Just Opp the happening beach Silico Beach. Surrounded by nature and birds.

Was this review helpful? Yes
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi deveshrshah Thank you for taking the time to write this review. We like to thank you for your kind comments and look forward to welcoming you again to our resort. Yours Sincerely The Management of Costa Sands Resort (Sentosa) More 

singapore
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 31, 2014 via mobile

Stayed for 2 nights in their deluxe room. Was given a corner odd-shaped room, with a barely functioning air-con. The whole room looked barely cleaned. Credit to the staff the service standard is reasonably good. The pool is also clean. Like the location too. But if you are a person who likes to spend lots of time in the room,... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi yellow-poppy, Thank you for your review. Please accept our sincere apologies regarding the state of your room. We will step up our cleaning checks to ensure that the rooms including the air conditioners are in optimal condition. We are definitely trying our best to improve the resort and fix our shortcomings. Thank you again for your review and hope... More 

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 9, 2014

Cleanliness: The room is not properly cleaned as there are a lot of dust and spider webs just behind the bed frame. As the bed frame is facing the window hence it is not clearly visible. But once you tried to move closer to the window for the view, you can see all the dirt and dust there. The bed... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi bloodymiko, Thank you for writing this feedback for us. Since your review, we have taken steps to ensure that our shortcomings are fixed. We will be stepping up our cleaning efforts to ensure that the dust and spider webs behind the bed frame are cleaned thoroughly. We apologise for the stained bed sheets with hair and we will be... More 

Singapore
Top Contributor
79 reviews 79 reviews
31 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed November 10, 2014

Stayed 2 nites. Check-in was fast. I found that the staff there (receptionist & driver) are happier and friendier than Costa Sand downtown east. They are more approachable. Room wise is so much better than downtown east. Its interior is cosy although a little small but acceptable. Was given room 207 upon checked in but fridge and aircon was not... More 

Was this review helpful? Yes 2
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi SforSingapore, Thank you for writing a review for our resort. We are delighted to know that we had exceeded your expectations during your recent visit despite having fallen short on your in-room and breakfast experience. We sincerely apologise for this and will take extra effort to ensure that the air conditioner and fridge are fixed. We will also try... More 

Contributor
13 reviews 13 reviews
10 hotel reviews
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed November 3, 2014

We stayed in one of their "deluxe" double rooms. Although this is possibly the cheapest hotel rate you can get on this very touristy island, ~$200 a night is still quite an amount for such a basic room. Apart from that, what we found appalling was the very poor cleanliness and maintenance of the room. 1) There were ants crawling... More 

Was this review helpful? Yes 2
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi OliKay2013, Thank you for your review and we are sorry to know about the state of the room you stayed in. Since your review, we have taken steps to fix the issues that you have mentioned. Pest control specialists have been engaged to remove the ants and also check the bed sheets for any bedbugs. We apologise for the... More 

Macclesfield, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 4, 2014 via mobile

Basically this hotel is perfect if your a bagpacker and if you don't mind staying in unclean and cramped rooms. Me and 3 other lads stayed in one of the huts which had no toilet and just 2 bunk beds! It was tiny, full of ants and never really cleaned! But you get what you pay for and Sentosa isn't... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi William B, Thank you for taking the time to write this review. We are sorry to hear that your hut was unclean and full of ants. Since your review, we have stepped up our cleaning efforts to improve room standards. We are happy to know that you liked our pool and certainly hope to see you back at our... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 8, 2014

We stayed one night at this hotel during September school holidays. Booked two deluxe room. The hotel well maintained but a bit old. The swimming was clean and not crowded. The amenities was basic but for the price cannot complained. Requested for baby cot, they arranged FOC. Requested for extra pillow, they want to charged $3/- per pillow. Overall, quite... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi TanHH Thank you for taking the time to write this review. We are glad that you enjoyed your stay with us and look forward to welcoming you and your family back to Costa Sands Resort Sentosa in the future. Yours Sincerely The Management of Costa Sands Resort (Sentosa) More 

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