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Costa Sands Resort (Sentosa)

30 Imbiah Walk, Sentosa Island, Singapore
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Costa Sands Resort (Sentosa)
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65 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
  • All months
    (65)
  • Mar-May only
    (17)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (11)
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Singapore
Level Contributor
83 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My third stay. This time we were staying with 3 families and booked 3 rooms. The rooms although are small but are clean. All our 3 rooms have powerful aircon, cold fridge and hot shower. Clean swimming pool. Let me clarify that this is not a resort but a chalet. Please do not expect hotel standard of services and amenities.... More 

Was this review helpful? Yes
Newcastle, Australia
1 review
4 of 5 stars Reviewed 1 week ago

This is a hostel, not a hotel. It's hidden from the main name, but visible in the price. It's important to keep expectations aligned. Our family stayed 3 nights as a stopover on our return to Australia from the UK. We booked a double room and a 4 bed hut. On arrival I checked the rooms before taking the family... More 

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Saint-Usage, France
1 review
1 of 5 stars Reviewed 3 weeks ago

This is definitely the worst place in the world which I ever stayed.First of all,there are so few parking lots at the resort and I have to park my car at the beach car park which is chargeable and also it's half an hour walk from the resort.There seems to be only 1 staff working and the queue is rather... More 

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Travelers are raving about these Sentosa Island hotels

Singapore, null, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

got the room on the 3rd floor facing the pool. do take note there is no lift. and every stairs only bring you to certain room number, either check with the staff which stairs to go to or read the sign beside each stairs. room only provide 2 pillows. air con is cold, fridge is decent. toilet is consider ok.... More 

Was this review helpful? Yes
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 15, 2015

I stayed over for a class chalet and our experience was the worst. The barbeque pit itself had many lizards, with wifi that disconnects and if you're looking for a place to hold your class chalet, THIS IS NOT THE PLACE TO GO! The room was so small even thou it stated it was meant for 4 people, I presume... More 

Was this review helpful? Yes 3
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Dear Yanleen We would like to thank you for writing this feedback to us. We would like to highlight to you that our website indicates that the Deluxe Room can accommodate 2 people while our Kampung Hut can accommodate 4 people. Upon registration, guest would need to fill up their particulars and signed the registration form. The form, too, indicated... More 

Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 27, 2015

A review by my student, Kohshi : “Last month, my classmates and I went to your resort for a three-day camp. We had lots of fun and there were lots of activities to do. However, the huts we slept in were dirty, filthy and insect-ridden. The floor of the hut looked like it hadn’t been cleaned for years and when... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Dear jshbraj We would like to thank you for taking your precious time to write this feedback. We noted the feedback on the cleanliness of your hut as well as the shared toilets. We had just replaced our conservancy team with a new service provider and we will guide them and stress to them the importance of keeping the resort,... More 

Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 20, 2015

I had my birthday party at costa sands resort sentosa on the 11 of april. The rooms there were surely smaller than what i expected but its okay. Toilet was okay. Facilities there were also just average. If u wishes to go to a convenience store then the nearest 7-11 is at beach station which were quite a walking distance.... More 

Was this review helpful? Yes 3
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Dear Shairazi We would like to take this opportunity to thank you for your valuable feedback. For your information, Costa Sands Resort (Sentosa) is a smoke-free property. However, there is a designated smoking corner for smokers. Once again, we would like to thank you for your valuable feedback and hope that this feedback will not deter you from visiting us... More 

Warwickshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 18, 2015

This hotel has a brilliant location and, for the price, could be an excellent option for the cost conscious visitor to Sentosa. The basics are all there, the reception staff and the driver are exceptionally friendly, and the setting is most attractive. The lobby also bosts a set of excellent service awards, so why is it "Poor"? Well first note... More 

Was this review helpful? Yes 4
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Dear M Brian First and foremost, we would like to thank you for staying with us. And secondly, we also would like to thank you for your valuable feedback. With these feedbacks, we will be able to improve our property and processes. We have noted on the feedback on the bathroom cleanliness and bed condition. We will make every effort... More 

Singapore, null, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 10, 2015

Check into the resort around 4pm and assuming, the rooms should be ready. When I went to the counter, the staff told me, it is not ready. OK. I wait. The staff then replied, "but another room is ready". I don't mind. I proceed to the room. I opened the door. Total shock! The room was not cleaned up and... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi SporeSlave Thank you so much for taking the time to write this review. We are sorry to hear of your bad experiences at the resort. We have just engaged a new service partner that cleans our room and they have been informed that the rooms should be clean and in good working conditions prior to the check-in time. We... More 

Singapore
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 22, 2015

Stayed 18-20Feb2015 as a family. There is an hourly shuttle bus service from Vivo City (Harbour Front MRT) so transport was a breeze from MRT to Resort directly. Check In time was 230pm but Check Out timing was a weird 1030am. It is a non smoking resort, so was glad to breathe fresh air all the time. Pool was simple... More 

Was this review helpful? Yes 1
CSRS2015, Manager at Costa Sands Resort (Sentosa), responded to this review

Hi RicTan78 Thank you for taking the time to write this review. We are glad that you are satisfied with your stay with us. We would like to apologise for the uncomfortable bedding mattress and divan and have taken measure to replace them. As for the presence of black ants in the room, we have informed our pest controller to... More 

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