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Resorts World Sentosa - Hard Rock Hotel Singapore

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8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,248 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Resorts World Sentosa - Hard Rock Hotel Singapore
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Melbourne, Australia
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed August 18, 2013

Stayed here because we got a promotional rate at $200SGD. I would never stay at this hotel again, Check-in was a long winded process, concierge was friendly but as soon as you go to check-in not a smile, no welcome no nothing. I Would suggest they employ local talent instead of hiring foreigners with no regard for customer satisfaction. Hotel... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 17, 2013 via mobile

We went there for a second time after 2 years from our first stay. The hotel is seriously need maintenance. The level of comfort has deteriorate compared to our last stay. The starz restaurant need to be renovated

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Hong Kong, China
Contributor
19 reviews 19 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 14, 2013

Check in is a mess, late room, lost of booking record... No complimentary WIFI in entire hotel, not acceptable by any standard Too crowded in pool Maintenance of hotel area is substandard, probably due to the management group behind do not have enough international exposure Room is ok Breakfast is ok

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Travelers are raving about these Sentosa Island hotels

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2013

It is perhaps due to the fact that it's a popular hotel in RWS that it is very crowded during the period of time I had a staycation here over one weekend in July 2013 (and it's not during the June school holidays). The pool was great, I must say.. but it was crowded, because guests from Festive Hotel were... More 

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Singapore
Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 8, 2013

Hotel at hard rock lobby is very dim. Spacious room size for family wth children, provide connecting rooms both deluxe king and twin room have a pull out bed. Housekeeping so so ... When we check in to the hotel one of our room have a pair of heel left behind by another guest. Fantastic pool for the kids to... More 

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Birmingham
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 6, 2013

Amazingly friendly staff at front desk on arrival, nice to have a luggage service after an 11 hour flight. There seemed to be a strange smell in the lift area, almost like damp. But other than this the lobby was great, would definitely recommend going to the bar at happy hour otherwise it is quite expensive. The room was smaller... More 

Was this review helpful? Yes 2
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 4, 2013

We were attending a concert in the nearby conference center and I thought an overnight staycation would be nice. Overall, the hotel is very much like the others in its family with rock memorabilia, a modern look and feel, a pretty good band on the weekends. It is in a good location to wander the area and head over to... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 3, 2013

Stayed as relaxing stop over on way home from Europe what a disappointment this hotel was. Firstly after 14 hour flight arrived 10 am told not able to checkin till 3 pm told go have a swim - not what you need after long flight. Finally got room at 3.30 pm very dark room musty smells bathroom dirty went to... More 

Was this review helpful? Yes 3
Chandigarh, India
Contributor
15 reviews 15 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 3, 2013

First time i had experience of Hard Rock franchise property.We were there for business conference ,so didn't get time to experience all facilities and services of this hotel.Great place to be if you are planning to spend long time at Sentosa and universal studios Rooms are very gaudy with bold Rock themes which may not appeal to everyone but very... More 

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 2, 2013

Well as I have said not really impressed. We normally stay at the Rasa Sentossa or Copthorne when we are in singapore however as we were only staying with one of our children aged 10 we stayed here as a treat. Other than the lovely doormen and bar staff have nothing much else to say. Yes it is close to... More 

Was this review helpful? Yes 1
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