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Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,058 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raipur, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

i Stayed in Hard Rock with my family and my experiences were mixed Bag On The Positive Side (1) The Rooms are real Big (2) The Hotel is Well Maintained (3) Staff Was courteous and Help full at least for my family (4) The Pool is real good Place For Kids To Play But on the Negative Side (1) The... More 

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Auckland Region, New Zealand
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent the last 2 nights of celebrating our 25th wedding anniversary here...very disappointed. Whenever we travel we always find a HR cafe to visit & have lunch. Being a special occasion we thought it would be nice & pay the extra to stay for the first time in a HR Hotel - very disappointed with everything. Will say it... More 

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Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in this Hotel for 3 nights on route to Sydney it was a very nice place the only thing that really annoyed me was they wouldn't exchange Scottish Notes they said they weren't Legal Tender I was very insulted by it , but besides that we had a great time .

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Singapore, Singapore
Top Contributor
51 reviews 51 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Hard rock is a legacy hotel with a strong brand name but unfortunately, the service kills that legacy myth. We booked 3 rooms to stay and on arrival, only 2 rooms were available. One of the 2 rooms had a broken air-conditioned which needed servicing. When I returned later in the evening to collect the 3rd room at about 5:20pm,... More 

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Cinderalah, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent staff service makes a place for guests and a want to come back. Extremely warm welcome and service throughout. We stayed in the hotel for a 3 days 2 nights short holiday, checked out on 11th December 2014. All the staff really nice and friendly but the one we got to know, Mr Jega from concierge/FO was really helpful.... More 

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear amierie2004, Thank you very much for taking the time to share your amazing review on our band member JEGA during your recent stay with Hard Rock Hotel at Resorts World Sentosa. Jega has been rocking the place with his undisputed hospitality and we are very proud of him. Excellent-excellent job! I will definitely share your kind comments with our... More 

Singapore
Top Contributor
54 reviews 54 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a deluxe room online from the RWS website directly for tha toast and jam package. Compared the price with Agoda and they are similar. However, booking direct allows you to have late checkout at 2pm. The hotel also provides complimentary parking which is much needed otherwise it would be very expensive. Welcome drink given in the package at the... More 

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear LeginSingapore, Thank you very much for taking the time to share this great review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. Our Toast and Jam package is indeed one of the in-demand inhouse deal we have and it certainly is worth it. We are are thrilled to hear your comprehensive description of how... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Quite a disappointing stay. What went wrong? 1. Slow check in. Arrived at hotel at 3pm but checked in only at 4pm. Only two to three counters available. Slow slow slow. There were about 20 pax in front of us queuing and about 30 pax still waiting behind when I finally got to check in. Being heavily pregnant, I had... More 

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Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in the hotel few months back for a 6 night holiday. Upon arrival the foyer is very dark and gloomy. I know it's to fit with the Rock star theme. We had got in early around 6.30am and we has spoke with the hotel previous to coming and they said we could have early check in around 10.... More 

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New Delhi, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was here for a short stay. The room was very impressive, with living room area, excellent room condition..staff was very cooperative..It is situated very close to Universal studio theme park..has many restaurants near by..Enjoyed the stay a lot

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Ashish P, Thank you for sharing your incredible review and for the privilege of hosting you during your most recent trip to Singapore. Definitive Royal Rock Star experience is our main goal and I am glad we have impressed you on this occasion. We are very delighted. I look forward to welcoming you and your loved one back to... More 

Amritsar, India
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It was really a good hotel to stay with nice looks with all over rock star images and rock star band equipment..... Also you can enjoy band in the evening.....Ambience of hotel is good but its advice to go around 12:00 to get room easily....

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Real_Singh, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your enthusiastic review. Rock Stars are made by critics like yourself and we are very delighted on the deliberation of your reviews. Great stuff! We commit in continuing to rock all our guests. I look forward to welcoming you and your loved one back... More 

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island

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