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All 13 Sentosa Island hotels

Resorts World Sentosa - Hard Rock Hotel Singapore

5.0 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Ranked #9 of 13 hotels in Sentosa Island
A recent review
3 of 5 stars reviewed yesterday
Lee-Ann W Perth, Australia
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813 people have reviewed this hotel

Traveler rating
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    224
    79
    62
See reviews for
375
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed today NEW

So traveled with my family from samui and mainland Thailand and we finished off with 5 nights in Singapore. Ok the good - staff are great Pool is also good. Food our deal includes free breakfast it was fine Ok the bad - management very poor Make sure when u book u have everything right. So we arrived at check... More

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Perth, Australia
2 reviews
3 of 5 stars Reviewed yesterday NEW

We stayed as 2 adults and a 14 year old for 4 nights 5/4 - 9/4/14. Check in was slow but we received a 2 x double bedded room on level 5 close to lifts. Room was ok - certainly not spotlessly clean. I don't think tiles in bathroom have been properly cleaned for some time. Tiles are very slippery.... More

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HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Lee-Ann W Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. We have shared your concerns with our Management team, and can assure you we will continue to look at elevating the aesthetics, maintenance, offerings and cleanliness of... More

1 review
3 of 5 stars Reviewed 2 days ago NEW

read from reviews saying that the bathroom floor is very slippery. and it is ! both me and my son slipped. the tiles they used are not for floor, for wall. good: walking distance to restaurants and cafes, McDonald's, toast box, chinese cruisine... good: swimming pool, kids like it ! good: close to universal studio. bad: shower not running well,... More

Was this review helpful? Yes
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Margaret L Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We appreciate any and all feedback. . I will definitely share the feedback with our Housekeeping Team, and we will look at doing some changes to the bathroom floor. We are thrilled... More

2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We are group of 3 adults and 3 kids and 1 baby. We stayed for 3 days/2 nights in deluxe twins room. Pull out bed is near the window, it was okay. There were only shower in bathroom. We stayed at corner room on 4th floor. The balcony was great but no exciting view. Overall the room was okay. We... More

Was this review helpful? Yes
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Trishanty R Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. Its sad to hear that you did not have the opportunity to try most of the facilities we have especially the pool. We look forward to your coming back in the future... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I booked a room for a night at Hard Rock Hotel to celebrate my hubby's birthday as it looked very impressive in photos. Overall, my entire stay was a disappointment and I wish I could have taken my money back! Here's what happened. Check-In: We arrived at the hotel at about 2.30pm to check-in on 19 April. Understood that it... More

Was this review helpful? Yes 2
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Ophulus Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize for the inconvenience you faced during your stay. Thank you again for your feedback, and we hope to be given another chance to welcome you back to Hard Rock Hotel... More

Perth, Australia
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Hard Rock hotel has a brilliant location, and for families is definitely a great place to stay, especially the pool are wow very cool, we had just stayed at a the Royal plaza on Scott's near orchard road, it's half the price and the amenities were amazing from the rooms to the award winning Buffett. As far as staying in... More

Was this review helpful? Yes 1
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Lizbeth_cosmetic Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We appreciate any and all feedback. We have shared your concerns with our Management team, and can assure you we will continue to look at elevating the aesthetics, and offerings of our property.... More

Sydney
1 review
5 of 5 stars Reviewed 3 days ago NEW

I'm sitting in the lobby now having just checked out. Had two great nights here, excellent value for money. The room was great and quite large, clean and contemporary. Breakfast buffet was also really good and the staff were attentive and helpful. Add to this the proximity to all the attractions Sentosa has to offer and we'll definitely be back... More

Was this review helpful? Yes
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear coax_k Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations and our great pool. We have shared your kind comments with our staff and all of us look forward to welcoming you back soon to Hard... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

In general, the service in Hard Rock is satisfactory. However, as the heading goes, my family and I had the pleasure of being served by 3 wonderful Bar Gentlemen, whom have raised the benchmark for Excellent Service to enchanted waters. They are Ganesh, Sasi and Jason. These guys rock in terms of hospitality, friendliness, accommodating and pro activeness. I was... More

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HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Naveen S Thank you very much for taking the time to share this great review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations, our incredible pool and most importantly the great staff especially Ganesh, Sasi and Brian. Their efforts will definitely be recognized. Thank you... More

Tilburg, The Netherlands
Contributor
20 reviews 20 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we arrived until the time we left it was an absolutely awesome experience. The staff was very friendly and helpful and the hotel has a nice ambience. Slight downside was that it took a very long checking in because there was a queue and there were only two desks open. So it took longer than expected. When... More

Was this review helpful? Yes
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear kevinvandun Thank you very much for taking the time to share this great review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations and our great pool. We have shared your kind comments with our staff and all of us look forward to welcoming you back... More

Perth, Australia
1 review
1 of 5 stars Reviewed 1 week ago NEW

I'll start with the positives, the staff are lovely. The location& pool area are fantastic but that it is where the positives end. Unfortunately I think this hotel is relying on its location to be all that matters. Don't eat set the buffet as it's all cold, even when it's meant to be hot with eggs that look like they... More

Was this review helpful? Yes
HRHSingapore, VIBE Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear 347Dave Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We apologize for the Food and Beverage concerns you experienced during your stay. We have taken note of your other constructive feedback on our breakfast spread, and can assure you that further discussions will be... More

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Also Known As:
Hard Rock Hotel, Singapore Hotel
Hard Rock Hotel, Singapore Hotel Sentosa Island
Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 5*
Official Description (provided by the hotel):
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
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