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Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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983 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 days ago NEW

had an absolutely wonderful time at this hotel. staff was accommodating and efficient. room was very comfortable thought i must say all those screaming children at the pool wasn't very welcome for people who wanted a good weekend sleep in, might want to invest in sound buffering doors and windows

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Marikina City, Rizal, Philippines
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 5 days ago NEW

The only remarkable experience I had was the hospitality of Charles at Frontdesk Ariel at Concierge/Bell Services Bryan at The Bar/Drinks Moon Ye at the Starz restaurant For improvement, Buffet Menu should or best change everyday

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Singapore, Singapore
Top Contributor
57 reviews 57 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel look very low class. Very dark and gloomy, low ceiling, supermarket type of floor. The breakfast restaurant uses 'coffee shop' type of chairs. There was no face towel, the room is half carpeted, the toilet and shower room is small. The lift placement is a little bit odd. Will need to have long walk to find the room.... More

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Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago NEW

Great service when we were checking in. The counter staff (Zila) was friendly and very helpful in processing our requests for the room smoothly. Another staff (Joycelyn) also assisted with our check-in and they both gave us many great suggestions of fun things to do and places to visit during our stay. The room had a nice view and was... More

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We went there for a weekend staycation. It's expensive so we expected decent service and spacious room. But we were largely disappointed. Here's why: - A ridiculous 45-min waiting time at check-in. We arrived in the afternoon. There were 2 lines of just a handful of guests waiting at the check-in counter. We thought it'd be quick. But it took... More

Was this review helpful? Yes 1
Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

They have everything you need - swimming pool, gym, kids club and more. Location of this hotel is considered accessible when compared to other hotels - beach villa and equarius hotel (shuttle service available) With the typical Rock shop at the lobby, the hotel also consist of the rock bar (with live-band performances on certain nights), pool bar, restaurants. Probably... More

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Jakarta, Indonesia
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for one night at this hotel and find that the theme is not the same as in Bali one. This hotel felt gloomy and dark. Stayed in standard hotel the still ok but felt not properly cleaned because the carpet still a little bit dusty , i walked around bare feet and my feet is grey. Maybe this... More

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear FranCulio, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. You must have enjoyed Hard Rock Bali which is indeed one of the best hotels in the island. We are currently undergoing refurbishment for all our guest rooms... More

Adelaide, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

Just spent 5 days at the Hard Rock Hotel. Easy access to all attractions on Sentosa with all accessible by mono rail, cable car or walking. Hotel room very clean and room enough for 2 adults and 1 child. Pool is sensational and has something for everyone with the water depth < 1.4 metres so ideal and safe for young... More

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear AngieSc0tt , Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your SENSATIONAL review. It is very heartwarming to read your comments as we feel you have enjoyed your stay which we are working hard for. I look forward to welcoming you and your friends back soon for more great stays. All is one... More

kolkata
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ultimate Location of the Hotel at Sentosa. If you want to enjoy the Resort World facilities .. just select this hotel. Lovely Swimming Pool. Good spread of Breakfast. Proximity to all the attractions as well as the Monorail. Only point to be added is WIFI access. NO FREE WIFI. Also the check in time is 3 pm ..and check out... More

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear rajivtKolkata, We are very much delighted by your generosity and grateful of your passionate review especially your commendation. We take pride in representing Hard Rock Hotel at Resorts World Sentosa as the number 1 GO -TO destination in Singapore. We note on your comment about the wifi agreement which is being reviewed further. All of us look forward to... More

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

It's very conveniently located on sentosa island. Walking distance to universal studio, aquarium, restaurants and shops. Rooms are comfortable although lobby area is so dark and gloomy. We requested non-smoking connecting room with baby cot, but when check in, none were provided. And the rooms had strong tobacco smell, I called the housekeeping, they sent in staff to use air... More

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Prudence Y, Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. Please accept our sincerest apologies for not fully meeting your expectations of a flawless vacation. It is certainly not the kind of overall experience we wish to execute on every interaction we... More

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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