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Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,065 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We chose this hotel as we wanted a super easy, no hassles stop over destination. We were totally exhausted after an emergency trip to the UK and needed somewhere that didn't need a lot of energy to enjoy. Our pool view room was fine, the swimming pool perfect for daytime use, shame though that he bar service & food &... More 

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having stayed at festive hotel many times, we decided to give the rest of the rws hotels a go. It's definitely a step up from festive hotel, rooms are much more beautiful, with a beautiful bathroom and for travelers who need wifi, this hotel has free wifi for all hotel guests unlike festive hotel. The swimming pool situated right at... More 

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Blackburn, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I am surprised to see so many negative reviews of this hotel here! We were very happy with the hotel and the staff. Yes the breakfast was a busy time at the restaurant...but this should be expected in such a large resort! We would stay there again if we wanted a Sentosa experience!

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Singapore
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It was supposedly a Christmas getaway with my wife and baby, but it turned out a unpleasant experience. We arrived at the valet services, the staff did not attend to us but rather having us to handle all luggages by ourselves. Lucky we only have 2 cabin bags, small issue. We checked in and the staff handed over the wifi... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Booked a room to celebrate my wife's birthday, upon check-in, we were told, no complimentary cake or anything special. My previous booking with Westin, and W Hotel, provided complimentary cake without us even asking as my wife usually booked using her ID. At Westin, the TV even displayed a message wishing her Happy Birthday! My children, 6 and 9 years... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I walked into the hotel on a sunny Wednesday afternoon. Birds were cherping and ppl were singing. I arrived at the front desk and they face me my room key I was excited. I idmetidently got to the room and tried to find the wi-fi it was not connecting so I then called reception and they said $16 for 4... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

This place is a rip off from beginning to end. The rooms are over priced and the first thing they did was up sell me for a pool view room for an extra 40SGD a night even though at reception the price difference is only 20.00. The noise from a private function on Friday night and Saturday night means you... More 

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Melbourne300022111, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.... More 

Raipur, India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

i Stayed in Hard Rock with my family and my experiences were mixed Bag On The Positive Side (1) The Rooms are real Big (2) The Hotel is Well Maintained (3) Staff Was courteous and Help full at least for my family (4) The Pool is real good Place For Kids To Play But on the Negative Side (1) The... More 

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear DrSourabhRungta, Thank you for taking the time to share your invaluable review.. I am pleased to learn that you and your loved ones had a great stay and enjoyed our state of the art beach pool. I am likewise grateful to hear that our team members met your expectations. Your comments have been shared with the team as we... More 

Auckland Region, New Zealand
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent the last 2 nights of celebrating our 25th wedding anniversary here...very disappointed. Whenever we travel we always find a HR cafe to visit & have lunch. Being a special occasion we thought it would be nice & pay the extra to stay for the first time in a HR Hotel - very disappointed with everything. Will say it... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in this Hotel for 3 nights on route to Sydney it was a very nice place the only thing that really annoyed me was they wouldn't exchange Scottish Notes they said they weren't Legal Tender I was very insulted by it , but besides that we had a great time .

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island

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