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Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,127 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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UK
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for 1 night which was pretty much a last minute booking, we were quite excited. On first impressions the location is good, room and the grounds was nice, bed was comfy, staff were helpful. My only disappointment is even though you have already spent quite a bit on the room, they then charge an absolute fortune for wifi... More 

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Sint-Niklaas, Belgium
Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in this hotel during our honeymoon for a 'stop-over' in Singapore during three days. It was absolutely great! The rooms were nice, comfy and had some rockin' details. The hotel staff is amazingly friendly. We arrived way to early the 1st day (at 6 am, because of our flight) and since I was ill they tried to clean... More 

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Huntington Beach, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed here on a whim, we had already booked two days in Sentosa another hotel and decided to add a day. The room was basic, no view or balcony but it was reasonably priced so that was ok, I would highly recommend splurging for the pool view though, especially if you are like me and prefer fresh air in... More 

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Hard Rock Hotel quite a while ago, but ever since have been trying to find a similar setup for our family. We remember our little staycation fondly. With two young children, we usually ended up with them in bed with us, so we were thrilled to get a room with two double beds that we pushed together... More 

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Contributor
13 reviews 13 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

even just for 1 night, i had a lot of fun, great location at sentosa island, so many attraction around this hotel so you will never find a boring word. the only thing i hate is, there is no faucet at the toilet to wash after defecate

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Irwan M, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are indeed a GO-TO destination for the whole family with plenty to offer, both children and adults. It is such a delight knowing that you have enjoyed your overall stay. I look forward to welcoming you and your friends... More 

takoradi
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend I stayed here for 2 nights from the 11-13th feb. Check in was quick. The main foyer and corridors are all very dimly lit. Loved that we were given 4 complimentary bottles of water. The pools are beautiful and never crowded. We did wait ages at the poolside bar for service as the bartender decided to go for... More 

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear ArleneG36, Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. I note your comment regarding our service standards at the pool. I must say this is a top priority for us and it is only through reviews such as yours that we... More 

Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

Nice setting hotel that is just short of any expectations. Room service experience that is non-existent. Takes 30-mins for anything that should take 5 mins. Room cleanliness is standard. I expected more from the Hard Rock branding... Facilities at the swimming pool was quite disappointing as service there too was bad. Seems like they are under staffed and the staff... More 

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear mettaeu, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. We have shared your comments with our Management team, and can assure you we will continue to look at elevating the aesthetics, maintenance and cleanliness of our property.... More 

Singapore, Singapore
Contributor
19 reviews 19 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Not good = Due to the family nature of the hotel, there is only one small bar outside; it closes at around 7pm as the pool also closes around 8. Wifi is not free, they charge around s$30 per 24 hours (that feels like a bit of a rip-off when you've paid nearly s$400 for a room that is allegedly... More 

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Perth West Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Filthy ,unhelpful rude staff, still awaiting promised credits for 4 rooms. Arrived for a 2 night stay after a beautiful cruise on the Sapphire Princess to have the end of our holiday ruined by a stay in the hotel. First of all rooms were not ready, that's okay we will go for a look around Sentosa, Come back at 2pm... More 

Was this review helpful? Yes 4
Perth, Australia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We paid for a 5 star with a balcony and got a smokers room with a small window the smell was disgusting the staff unhelpful was like a dodgy 1 star except we paid big $$ after complaining several times they still would not move us , we are still trying to get a refund which was promised early jan... More 

Was this review helpful? Yes 1
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island

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