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All 13 Sentosa Island hotels

Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Ranked #10 of 13 hotels in Sentosa Island
A recent review
4 of 5 stars reviewed yesterday
dwekellywu Taipei, Taiwan
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933 people have reviewed this hotel

Traveler rating
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437
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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English first
Taipei, Taiwan
Contributor
20 reviews 20 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stay in the hotel for two nights. We like the hotel especially the large swimming pools. The room is clean and housekeeping is good. It's very convenience to go to the universal studio and S.E.A aquarium. There're many restaurants nearby the hotel. It's good choice to stay in the hotel.

Was this review helpful? Yes
Melbourne
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is fine, it is not the hotel that children like, crowd, dark, loud music. However, the customer service has been really good, especially the concierge Jega, the Malaysian guy. He is so nice, always offer help.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel is quite old and really needs refurbishment as many scratches on the wardrobe, fingerprints everywhere, the shower room has some annoying black stains on the grouted areas; the shower room door won't stay closed properly, thus water is leaking out while showering. I thought a 5 stars hotel will provide bathrobe and complimentary wifi, it was quite disappointing.

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Cecilia H, Thank you for taking time to provide a review on your recent stay. We note on your comments with the facilities and can assure you that we do have refurbishment projects along the pipeline and we are continuing to look at elevating the aesthetics, maintenance and cleanliness of our property. We hope to be given another chance... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Think long and hard before deciding to spend 500US a night. Hotel in itself is average and is saved only by the freeform beach pool which is what has come to be expected from hard rock. Proximity to universal studios / adventure cove is good but again staying in downtown area is only 15 min taxi. However for the price... More

Was this review helpful? Yes 2
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was spacious and clean, close to all attractions in Sentosa incl Sea Aquarium, Universal Studios etc etc (great for family with young children), food is everywhere. We just wished the staff were a bit friendlier..after all they were working in hospitality business :) This is a Good family hotel but could be better :)

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Asha K, Thank you for for the privilege of hosting you during your most recent trip to Singapore and for the magnificent review of our fcilities at Hard Rock Hotel. I am likewise grateful to hear that our team member's service standards consistently met your expectations. I am confident that each department will be delighted in knowing that they... More

Hong Kong, China
Top Contributor
69 reviews 69 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hard Rock Hotel at Sentosa for two nights. We made the reservations through Resort World Sentosa and got a package with tickets to Universal Studios, S.E.A. Aquarium and Cove Waterpark. The hotel itself is contemporary, the lobby is a bit dark, but the design and feel of the hotel is very 'hard rock'. I like the... More

Was this review helpful? Yes 3
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We have booked 2 nights stay to celebrate my husband birthday. Despite multiple emails corresponding with the duty managers Jayson Diaz and Chan Xin Dai, it was a very disappointed trip. Arrived at 12.30pm and was told room was not ready until 3pm (we have wrote in and informed that we will be arriving 12pm). As we have many issues... More

Was this review helpful? Yes 3
Hong Kong, China
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a standard hard rock hotel style, except that the layout of lobby and lift are colored in black which feels bit blur. Swimming pool is good though the only water slides is not slippery. Connections with other hotels and Universal Studio are wonderful.

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Gary L, Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We have taken note of your comment pertaining to the water slide at the pool and will address it immediately. We look forward to welcoming you back soon to Hard Rock Hotel Singapore... More

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We only stayed one night in this “dark” hotel. My first impression about this hotel was no good as the lighting at the car park lobby for taking lift to the hotel lobby was not bright enough, I did’t feel “welcome”. When I stepped into the hotel lobby, the whole area looked very dark and old. I felt very uncomfortable.... More

Was this review helpful? Yes 2
Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got an irresistible deal on Agoda and stayed there. First thing I noticed was this awesome beach-style pool. There's a queue line on check-in area so I think on weekend, it takes a while to check-in (fortunately, we went there on weekdays, so no check-in drama.lol). After checked in, we went to the room. The hotel's corridor was great, a... More

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Adjie_dewangga, Thank you very much for taking the time to share this SUPERB and AWESOME review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. Our beach pool is getting more gorgeous reviews as we continue to innovate and add more exciting projects in the pipeline. We have shared your kind comments with our band... More

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Spa Hotel in Sentosa Island #8 Luxury Hotel in Sentosa Island
Hotel Class
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
Number of rooms
364

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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