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Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,099 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
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Frankfurt, Germany
Top Contributor
54 reviews 54 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I wouldn't reccomend it to people with no children. This hotel is definitely geared towards families. We stopped ther for a night on our way to Thailand. We arrived around 10:30 and wanted to check in early, the lady at the fron desk suggested we pay extra 150 dollars for a larger suite that was available, we did but the... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've given this hotel a very good, it's a modern decor, it's got a great location for anyone wanting to see Sentosa, it's right next to Universal Studios...just that the place is expensive. Check in was quick and easy. It looks like at times it must get really busy checking in and out here as they have the lines created... More 

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Broome, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in a pool view room, thankfully ours happened to be on one of the higher floors which afforded us a nice view of the pool and a partial view of some of the larger attractions (such as the top of the roller coaster at Universal) which was nice as gave you your bearings. The hotel is in a... More 

Was this review helpful? Yes 1
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This is our 6th stay and we have always come back as the kids love their pool facilities. We decided to go for the deluxe suite this time and though it did not disappoint us, we felt it was too funky for families. The room decor was too dark and 'hard core' for us / it would be perfect for... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Went on a family holiday and overall it was a fantastic holiday in Singapore but I must stay the hotel was the only low point .. Pros * Close to Universal Studios * Close to the forum * The pool is very good. * Concierge were helpful and tried their best to assist where ever possible. Cons * We stayed... More 

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear melcalwa, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We check in and realize there are left over hairs in the bath that is not clean. A patch of dust found in the shower bath. The carpet is dusty and full of stains. Overall maintenance of the room is way below standard

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear 1975lynnlee, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.... More 

Adelaide, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

This is my first review on Tripadvisor and I feel compelled to write it if only to save other unsuspecting travellers from spending an enormous amount of money for an experience which simply does not deliver. I stayed for four nights at Hard Rock Hotel Sentosa with my two young adult sons (aged 18 and 20) from 18 to 22... More 

Was this review helpful? Yes 3
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Mary H, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future... More 

Gurgaon
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Compact yet well built property. Professional & efficient front office staff. Hotel is next to Universal Studios, Casino, Shopping centre with huge swimming pool. We had a 4 day conference within the hotel & was very convenient to enjoy whenever had time. Food quality & variety is much to ask for. Had 100% same menu on all for days for... More 

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear NITIN27SHARMA, Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations and our incredible pool, it is indeed a great way to unwind and relax during after conference hours. I hope you have visited our... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

This is our second visit to Hard Rock Hotel Sentosa. We stayed here when it first opened and we were not that impressed but put it down to teething problems for a new resort. Our travel agent recommended we stay here again for the location to Universal Studios. Well I'm afraid thats all it has going for it. Rooms are... More 

Was this review helpful? Yes 2
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Michelle N, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future... More 

Perth, Australia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We just finished a family holiday 15 of us in total 5 rooms between us! We had 2 nights of no hot water for showers which inconveniend 2 nights of our week holiday waiting for help on the matter! The phone lines to reception and housekeeping were always engaged finally got some help but not without making a fuss! The... More 

Was this review helpful? Yes 2
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Natalie M, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future... More 

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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
Number of rooms: 364
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island
Hotel Style:
#7 Spa Hotel in Sentosa Island
#8 Luxury Hotel in Sentosa Island

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