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All 13 Sentosa Island hotels

Resorts World Sentosa - Hard Rock Hotel Singapore

4.5 of 5 Hotel   |   8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Ranked #10 of 13 hotels in Sentosa Island
A recent review
3 of 5 stars reviewed 3 days ago
Joan N
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937 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

It was a so so experience for my 1 nite staycation on my birthday. The room is spacious but no wow effect. There's also a musky smell which is quite disturbing. Bathroom is functional. The bed is not the most comfy compared to intercontinental chain or W hotels. The pool is the highlight of this staycation, my 2 year old... More

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Joan N, Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay... More

Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked 2 deluxe rooms on 8 August 2014. One room for our 3 boys and another for just the 2 of us. The rooms are connected so it was really convenient. We decided on Hard Rock again because of the large swimming pool which we enjoyed very much. My wife and I had a drink at the lounge that... More

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Fredphua, Thank you very much for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize for the room issues you have experienced but you can be assured that a major refurbishment project is on the pipeline for all our guest rooms and similarly we do... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

After spending months searching for a three night stay around Universal Studios we decided on the Hard Rock hotel . We booked a suite and were ready to be rocked for three days . Or not!!!! We arrived to a fantastic welcome and check in by Nadiyah at reception and things were looking great until we saw our room .... More

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Steve G, Thank you for taking the time to share your review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to share with you the actions we... More

Taipei, Taiwan
Contributor
20 reviews 20 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay in the hotel for two nights. We like the hotel especially the large swimming pools. The room is clean and housekeeping is good. It's very convenience to go to the universal studio and S.E.A aquarium. There're many restaurants nearby the hotel. It's good choice to stay in the hotel.

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear dwekellywu, Thank you very much for taking the time to share your passionate review on your recent stay with Hard Rock Hotel at Resorts World Sentosa. We are very proud to have a second to none and iconic beach pool and Rock Star inspired rooms. We have shared your kind comments with our staff and all of us look... More

Melbourne
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel is fine, it is not the hotel that children like, crowd, dark, loud music. However, the customer service has been really good, especially the concierge Jega, the Malaysian guy. He is so nice, always offer help.

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear liuliang3385 , Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore. I am pleased to learn that Jega has imparted his set of Guest Services skills to you. I am sure he will be very delighted to hear your commendation and will be more inspired than he already... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is quite old and really needs refurbishment as many scratches on the wardrobe, fingerprints everywhere, the shower room has some annoying black stains on the grouted areas; the shower room door won't stay closed properly, thus water is leaking out while showering. I thought a 5 stars hotel will provide bathrobe and complimentary wifi, it was quite disappointing.

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Cecilia H, Thank you for taking time to provide a review on your recent stay. We note on your comments with the facilities and can assure you that we do have refurbishment projects along the pipeline and we are continuing to look at elevating the aesthetics, maintenance and cleanliness of our property. We hope to be given another chance... More

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Think long and hard before deciding to spend 500US a night. Hotel in itself is average and is saved only by the freeform beach pool which is what has come to be expected from hard rock. Proximity to universal studios / adventure cove is good but again staying in downtown area is only 15 min taxi. However for the price... More

Was this review helpful? Yes 5
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was spacious and clean, close to all attractions in Sentosa incl Sea Aquarium, Universal Studios etc etc (great for family with young children), food is everywhere. We just wished the staff were a bit friendlier..after all they were working in hospitality business :) This is a Good family hotel but could be better :)

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Hong Kong, China
Top Contributor
69 reviews 69 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hard Rock Hotel at Sentosa for two nights. We made the reservations through Resort World Sentosa and got a package with tickets to Universal Studios, S.E.A. Aquarium and Cove Waterpark. The hotel itself is contemporary, the lobby is a bit dark, but the design and feel of the hotel is very 'hard rock'. I like the... More

Was this review helpful? Yes 3
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Asha K, Thank you very much for taking the time to share this rave review on your recent stay with Hard Rock Hotel Singapore at Resorts World Sentosa. We are thrilled to hear you enjoyed the accommodations with the "Hard Rock" vibe. It is absolutely what we wanted to infuse and we are constantly innovating for the enjoyment of... More

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have booked 2 nights stay to celebrate my husband birthday. Despite multiple emails corresponding with the duty managers Jayson Diaz and Chan Xin Dai, it was a very disappointed trip. Arrived at 12.30pm and was told room was not ready until 3pm (we have wrote in and informed that we will be arriving 12pm). As we have many issues... More

Was this review helpful? Yes 3
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Additional Information about Resorts World Sentosa - Hard Rock Hotel Singapore

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Resorts World Sentosa - Hard Rock Hotel Singapore 4.5*
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Also Known As:
Hard Rock Hotel, Singapore Hotel Sentosa Island

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Amenities

Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#7 Spa Hotel in Sentosa Island #8 Luxury Hotel in Sentosa Island
Hotel Class
Official Description (provided by the hotel)
Rock and roll attitude meets five-star service at the Hard Rock Hotel Singapore. Breathtaking design, fashionable dining options, and the legendary entertainment experience only Hard Rock can offer make this the obvious choice for those looking for a stay that is beyond the ordinary.If unique networking venues are what you need, the hotel is home to some of the resort's best meeting and conference facilities, and indoor exhibition space. This includes 30 function rooms and one of Asia's largest ballrooms with seating for 6,500 guests. All at the doorstep of Universal Studios Singapore ®, the world's largest oceanarium and Asia's newest casino resort. ... more   less 
Number of rooms
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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