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Resorts World Sentosa - Hard Rock Hotel Singapore

8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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Resorts World Sentosa - Hard Rock Hotel Singapore
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1,152 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Wellington, New Zealand
Top Contributor
154 reviews 154 reviews
14 hotel reviews
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hard rock hotel - The Concierge desk staff were amazing. In particular, Muniyandy was very friendly & helpful. Touching my arm as saying don't worry, he will look after us. He gave us great information on all the possible tours we could do and showed that he really cared that we had a great stay and fitted in everything we... More 

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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 5 days ago NEW

We chose HR Hotel bcs its near to Universal Studio! 5mins walking distance. Concierge service was excellent(Mr Jega in particular)! Room service - their food was terrible, just don't order room service. you guys better dine in at any restaurants at The Forum.

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear privacyhavana, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We've always been very proud of Jega's rockin' service and recognized him as one of our assets. I note your comment about our In room dining standards. You may trust that I have shared your comment with the relevant department head... More 

UK
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It had always been my aim to stay at a Hard Rock Hotel but I always felt they were very expensive. I was passing through Singapore and flew with Singapore Airways and they have a good deal called a Singapore Stopover which gets you a stopover of a day or two in Singapore with very good prices on Hotels and... More 

Was this review helpful? Yes 1
Mandaluyong, Philippines
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is our 2nd vacation at RWS. The first was with Festive hotel in 2012. Our stay at Festive was okay but we found ourselves drawn to the swimming pool at Hard Rock. Hence, this year, to celebrate our daughters' bdays, we opted to book our stay at Hard Rock and availed the RWS package which comes with tickets to... More 

Was this review helpful? Yes 2
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Josie, It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your generous review. We are strategically located for guests to enjoy all our attractions inside Sentosa and we are delighted to hear that you have maximized your time conveniently. On the same note,... More 

Hong Kong, China
1 review
1 of 5 stars Reviewed 1 week ago

I book this hotel because of its location is convenient to Universal Studio. But after all, this is a DISASTER. Have reserved a 3 person room with extra fee but hotel only provided 1 toothbrush & 2 sets of towels. After we called to roomservice, the lady only bring us extra 1 toothbrush & 1 towel, which is still not... More 

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HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear mr_badtzmaru, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide the accommodations nor comfort level that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent future recurrences.... More 

Perth, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

First let me establish my profile. We’re a family of 4, husband and wife and 2 kids (1 x 2yr old boy and 1 x 4yr old girl). WE chose Hard Rock Hotel Sentosa for our recent trip to Singapore based on the recommendation of our travel agent. We had no previous feedback or knowledge of this hotel. All in... More 

Was this review helpful? Yes
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Jeelan A, Thank you for your kind words and for the privilege of hosting you during your most recent trip to Singapore. We are thrilled to hear you enjoyed the accommodations as we aim to be the number one GO-TO destination for the whole family with plenty to offer both children and adults. That being said a strategic location... More 

Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We were really excited about our first staycation at Sentosa and after much consideration decided on Hard Rock Singapore. The location was great - it was a convenient walk to the train stop and all the attractions such as Adventure Cove, USS and SEA. The pool was also really fun with sand, jacuzzi etc. However, the overall room experience was... More 

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear J1nice, Thank you for taking time to provide a review on your recent stay. We sincerely apologize that we did not provide an overall comfort level on the accommodations that met your expectations. I have sent you a private message and would like to obtain more details about your stay in order to address these issues directly and prevent... More 

Chennai (Madras), India
Contributor
17 reviews 17 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best hotel I've been to! Amazing rooms. It is rock music themed and I really like it. And they more than 2 swimming pools! Each pool has a different depth and there are also few with varied temperatures. Expensive but pretty amazing! I can't say it's a steal but I guarantee that you'll enjoy it.

Was this review helpful? Yes 1
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Subasree, It gives us genuine pleasure knowing that you have enjoyed your overall stay with Hard Rock Hotel at Resorts World Sentosa and we truly appreciate your AMAZING review. We take pride introducing what we like to call the "Hard Rock" vibe which is brought to life by our state of the art beach pool. All of us look... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We arrived early for our staycation and on registration, we confirmed our request for a king bed. We were told we can check in at 3pm. When we return at 3.30pm, the registration staff Yuxuan insisted that our booking was for a twin bed and if we want a king bed, they can rush one for us and it would... More 

Was this review helpful? Yes 2
Macau, China
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

was staying with family of six for one night last week. impressed by the awesome pool and my family and i enjoy ourselves so much there. perfect location. only thing that disappointed me is the bellmen i met upon arriving and leaving the hotel. poor attitude and impolite, throwing our luggages and shouted at us regarding a heavy bag which... More 

Was this review helpful? Yes 2
HRHSingapore, Guest Experience Manager at Resorts World Sentosa - Hard Rock Hotel Singapore, responded to this review

Dear Michelle H, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. I note your comment regarding our bell services' standards. Service is a top priority for us and it is only through reviews such as yours that we are able to continuously improve our service touch points. I have sent you... More 

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