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Resorts World Sentosa - Hotel Michael

5.0 of 5 8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hotel Michael
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Resorts World Sentosa - Hotel Michael
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354 reviews from our community

Traveler rating
    74
    133
    107
    30
    10
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152
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I had Board Members stay at the Michael Hotel in Suites. The Suites were a little smaller than I expected, perhaps this was because I was staying at the Equarius Hotel and the rooms were VERY large. My clients were happy and I found the service at the concierge desk and of all management to be excellent. Nothing was ever... More 

Was this review helpful? Yes
Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Was here on 3 weekends - 7-8 Dec, 18-19 Jan and 25-26 Jan. Stayed in the deluxe twin rooms on all 3 occasions. First stay was very satisfied. But it just went from bad to worse on the 2nd and 3rd stay. The first time we stayed there, we were put in a room with bathrobes, bedroom slippers and full... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for your review. We sincerely hope that you would contact us directly at hotelmichael.dm@rwsentosa.com to provide us an opportunity to review your stay. Looking forward to hearing from you soon. Best Regards Victoria Ngian Director of Rooms More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Front desk staff are not service-orientated, no warmth feeling during check-in and while i was making enquiries personally at the counter or over the phone. A malay chambermaid incharge of the 9th floor (smoking floor) is very helpful and friendly. Room is huge which is unexpected and it is clean and nice. Front desk executive can do better!

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thnk you for pointing out the areas we need to improve on. We take all feedback and suggestions very seriously so rest assured we will look into them and make the necessary enhancements. Once again, thank you for sharing your experience. We look forward to welcoming you back at Resorts World Sentosa. Best Regards Victoria Ngian Director of... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Was invited for a Staycation at Hotel Michael, the trendiest, most upscale of the three hotels located within the Resorts World Singapore (RWS) resort on Sentosa Island in Singapore. Universal Studios, the SEA Aquarium, the Casino, and the plethora of restaurants linking all of them are easily within walking distance, beneath the sky umbrellas (Nov-Feb is rainy season). The room... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for taking the time to share your experience on your recent stay at Hotel Michael. You have been most understanding and once again, thank you for the helpful tips in your review. We look forward to your continuous support. Best Regards Victoria Ngian Director of Rooms More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

I have just finished my stay from 5-7January 2015 at Hotel Micheal. Overall I was taken aback when I checkout from the hotel when the final bill was $1581 for the upgraded suite. The reason I was taken aback for the final bill,because when I check in for my initial hotel rooms for two deluxe,the total amount was $800++. The... More 

Was this review helpful? Yes 1
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for taking the time to share your review on your recent stay. We sincerely hope that you would contact us directly at hotelmichael.dm@rwsentosa.com to provide us an opportunity to review your bill. We look foward to hearing from you soon. Best Regards Victoria Ngian Director of Rooms More 

Perth
Contributor
16 reviews 16 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Hotel Michael for three days on the way back to the uk for a family wedding in September. Arrived early as we got our usual Jetstar Flight from Perth so room was not ready. The room was ready a few hours later though and we had been upgraded to a very large room (suite) which our son... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for your kind review. We are reviewing our processes to provide complimentary wifi and kindly allow us more time to work things out. With regards to breakfast, do let us know your preference when you arrive the hotel and we will make the adjustment accordingly. We look forward to your return on your next visit to... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed there on Christmas Eve with my husband. It was our wedding day. After a long day. Feeling tired and worn out. Hoping to go back to rest. To summarize; Pros - - It is at Sentosa, thus, it have this feeling of being away from the big city. - Hotel Michael is located at Resorts World Sentosa, making it... More 

Was this review helpful? Yes 1
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for taking the time to share your review on your recent stay at Hotel Michael. We are looking into ways to continually improve our service offerings to ensure we are aligned with the needs of our guests. We are working hard on providing complimentary wifi and kindly allow us more time to work things out. December... More 

Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I just have one thing to say ...when I asked for a spoon they said they had to charge $5 . Well another was we had to pay for wifi and then theres carpark charges ....overall just not too pleasant when there's a feeling of having to pay and pay throughout the stay ...never had to deal w all that... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for the review and we appreciate your valuable feedback. We would like to assure you that we are looking into ways to continually improve our service offerings to ensure we are aligned with the needs of our guests. We are working hard on this aspect and kindly allow us more time to work things out. With... More 

Singapore
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 22, 2014

Stayed for one night, and will never do so again. Though it was a complimentary stay given to my parents, we had all agreed that we would never choose to stay there again, even when given complimentary nights. No complaints about the check-in, all went okay. The staff didn't look interested at all in helping with your stay. We requested... More 

Was this review helpful? Yes 4
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for taking the time to share your experience at Hotel Michael. We sincerely hope that you would contact us directly to provide us another opportunity into restoring your faith with us and we will ensure a memorable stay for you. We look forward to hearing from you soon. Best Regards Victoria Ngian Director of Rooms More 

Sentosa Island, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2014

1. location is a bit off the main area, put compliment you with more privacy 2. Room is cleaner and more homely compared to Festive and Hard Rock 3. Excellent for couples or family with very young kids 4. Pricing is ok considering that it is in Sentosa itself 5. Comfortable and clean room 6. Air con is good at... More 

Was this review helpful? Yes 1
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for your kind words. We are very delighted to know that you have enjoyed your stay with us. We look forward to welcoming you back at Resorts World Sentosa. Best Regards Victoria Ngian Director of Rooms More 

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Additional Information about Resorts World Sentosa - Hotel Michael

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Location: Singapore > Sentosa Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Resorts World Sentosa - Hotel Michael 5*
Number of rooms: 475
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Hotel Style:
#5 Spa Hotel in Sentosa Island
#6 Luxury Hotel in Sentosa Island

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