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Resorts World Sentosa - Hotel Michael

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8 Sentosa Gateway, Sentosa Island 098269, Singapore
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Resorts World Sentosa - Hotel Michael
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404 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Booked a suite for my staycation at RWS-Hotel Michael. Was given a room facing USS. The room is very spacious and definitely a good choice if you are looking at staycation for a family. The staff at the front desk were friendly. It would be great if the hotel could offer free Wi-Fi service to all.

Was this review helpful? Yes
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Wonderful stay at Hotel Michael . We booked two deluxe rooms for three nights and were pleasantly surprised by the upgrade. Absolutely wonderful . Thank you and we had a fantastic stay:) Rooms were well decorated and front desk service was great. The close proximity of Hotel Michael to the rest of the attractions in Resorts World makes the stay... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for sharing the wonderful experience you and your family had at Hotel Michael during your stay with us. Your kind words of praise to our front office service team members are truly appreciated and we look forward to welcoming back to Resorts World Sentosa. Best Regards Victoria Ngian Director of Rooms More 

Singapore, Singapore
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

This was a birthday surprise gift for my pregnant wife before she could give birth. I wanted to make our staycation as memorable by selecting the RWS-Hotel Michael. Check in is 3pm bu after the concierge saw my wife the concierge was kind enough to let us check in early which was great! But the surprise was that they upgraded... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Sir Thank you for taking time out of your busy schedule to review Hotel Michael. Your suggestion of having the background music in our gym is well noted and we are delighted that you and your wife have had a memorable stay with us. We look forward to your return soon. Best Regards Victoria Ngian Director of Rooms More 

Singapore
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just back from a 4 nights Staycation at the hotel and feeling greatly recharged ! My family had an enjoyable time together with my parents. The beds were very comfortable. The housekeeping team were very accomodating and prompt with all our requests which includes changing the original pillows for latex ones! Being at RWS, we were spoilt for choice for... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Ms Lee It is truly lovely to read about the extensive choices we have in the hotel and the resort and your wonderful words of praise on our housekeeping services has touched our hearts. We look forward to welcoming you back soon. Best Regards Victoria Ngian Director of Rooms More 

Singapore
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

They screwed up my booking. Instead of booking me for 2 nights, they only booked me for 1. I was looking forward to 2 days of fun with my bf and in the end, we ended up fighting over this mistake. Instead of bonding and building relationships, RWS has managed to ruin mine. Don't bother to come before 4pm. I... More 

Was this review helpful? Yes 2
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Your feedback with regards to the room reservation was indeed frustrating. Please accept our sincere apologies. We sincerely hope that you will still consider coming back to stay with us again in future. Please do not hesitate to reach out to us directly and we would show you our usual high standards of hospitality and service. Best Regards... More 

Travelers are raving about these Sentosa Island hotels

Singapore, Singapore
Level Contributor
123 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is certainly not the regular 5-star boutique hotel you would expect. Hotel Michael is at best, the most luxurious gambling hotel run by the Genting management. Luckily, I don't have to pay for my stay because my parents-in-law gamble in the casino so often, they were given complimentary nights. They have a variety of rooms, the one we were... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for your review in TripAdvisor. We would like to assure you that we are looking into ways to continually improve our service offerings to ensure we are aligned with the needs of our guests. You may wish to know that we have premium rooms and suites with ESPA amenities to offer. We look forward to welcoming... More 

Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We made a last minute decision to spend one night at this hotel for a special occasion for the grandparents and kids and we were wowed when the hotel staff agreed to let us have a complimentary upgrade. We were absolutely thrilled by the special treatment and the huge premier suite 2 bedroom. The rooms were so exquisite and huge... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest It is great knowing that you have enjoyed your stay with us, and thank you for pointing out the areas we need to improve on. We take all feedback and suggestions very seriously so rest assured we will look into them and make the necessary enhancements. Once again, thank you for sharing your experience. We look forward to... More 

Ho Chi Minh City, Vietnam
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very convenient to wander around from the hotel to other attractions on Sentosa island, such as Sentosa Merlion, Universal Studio, Aquarium, Water Cove, Festive Walk, The Forum, the beach... Better use the hotel offer - package with night stays, attraction tickets...

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for your kind review. Indeed, if you are here for the attractions, we would encourage guests to take advantage of the several packages we have in Resorts World Sentosa. We look forward to your return visit soon. Best Regards Victoria Ngian Director of Rooms More 

Singapore, null, Singapore
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is the 3rd time I am staying in this hotel and I would say it is getting better each stay. Hubby's D&D was held in RWS and we took an opportunity to stay there since such event usually ends late. Booked for a 3-night stay and I would say I'm quite impress with it's speed in room cleaning. We're... More 

Was this review helpful? Yes 1
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for your kind review and ratings for your recent stay at Hotel Michael. It is truly inspiring to our housekeeping team when we shared your review with them. We look forward to welcoming you back to Resorts World Sentosa. Best Regards Victoria Ngian Director of Rooms More 

Singapore, Singapore
1 review
3 of 5 stars Reviewed May 26, 2015

We arrived early and dropped off our luggage without any questions asked. Checking in was fast and simply hassle free. Front desk staff were very friendly throughout. The room was clean but with a hint of cigarette smoke, probably from the last tenant. View from the 6th floor room wasnt great tho. The facilities in the toilet were adequate. We... More 

Was this review helpful? Yes
Hotel Michael D, Director of Rooms at Resorts World Sentosa - Hotel Michael, responded to this review

Dear Guest Thank you for taking time to review us in TripAdvisor. At Hotel Michael, we try our best to provide smooth and hassle free experience to our guests so that they bring with them a memorable experience to share. Please accept our apology for the smell of cigaratte in your room. We look forward to welcoming you back to... More 

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