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Sarrosa International Hotel and Residential Suites

F. Cabahug St. Cor. Pres. Quirino | Ayala Access Road, Mabolo, Kasambagan, 6000, Philippines
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1 room 1 adult
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Sarrosa International Hotel and Residential Suites
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2 reviews
1 of 5 stars Reviewed May 22, 2015 via mobile

went to sarrosa hotel to get room for 3 Was told it wasnt ready it had to be clean I said fine so i put a RESCRVATION on it at 2pm today and gave the staff my phone number a guy Moblie and he said that he will ring mw when ready so we went to the mail ..... I... More 

Helpful?
Thank Ian M
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write your review. We sincerely apologize for the miscommunication during your reservation. We conducted our independent investigation and corrective measures were made already. Hope that you will give us another chance... More 

Kew Gardens, New York
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 5, 2015

An older hotel but in transition and will be a gem. Front desk was friendly and prepared. My room was clean and ready at checkin. The wifi connection was difficult but quickly resolved but hotel tech. The bath area was large and all in order. Air conditioning was in good working order. One area in need of attention would be... More 

Helpful?
Thank kewz
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

May 16, 2015 Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites - Cebu City! Thank you very much for staying with us and for taking your time to write your positive review " FINE HOTEL". Your kind words and appreciation on our service, food and facilities will help the whole team to strive more to render... More 

Brisbane, Australia
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 1, 2015

The hotel was clean, but the staff service was poor and the wifi unreliable/user unfriendly (needed a new passwords very time the computer was shut down/dropped off.h. I waited 40minutesat checkout to be given thy all clear that nothing had been removed or damaged. When I asked what the hold up was, I wa told that the room had been... More 

Helpful?
1 Thank AAKelly
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for taking your time to write a review. We sincerely apologize for the miscommunication during check out time. We already had our meeting with the concerned Departments to address your concerns. We also appreciate your observation... More 

Thornton, Colorado
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 22, 2015

I have a mixed review for this hotel. From various websites, unable to determine which type of room would be best, even the pictures are deceiving in what type of room to get. This hotel has two wings, the old wing and new wing. Do Not stay in the old wing, even though the price might be cheaper, if you... More 

Helpful?
1 Thank milehigh28
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for sharing your observations during your recent stay. You are correct, our New Wing is more updated in terms of room size and amenities. Kindly be informed also that the refrigerator's electrical socket is separate from... More 

2 reviews
1 of 5 stars Reviewed March 14, 2015 via mobile

We were so looking forward to stay at a nice 5 star hotel after traveling around the philippines for 3 weeks. We booked a grand surperior room. When we got the room it was a small bed and a very small room. We called to the front desk and got a room with two beds. But still, a small room.... More 

Helpful?
Thank Tonjetytt
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for taking your time to post your review. Our sincere apology for what had happened during your stay. Our breakfast buffet is a combination of Western and Filipino Foods. We also have our set breakfast menu... More 

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Peterborough, United Kingdom
Level Contributor
545 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 370 helpful votes
4 of 5 stars Reviewed February 20, 2015

Arrived late at night and was given key to room, First thing I noticed was the age of the room, and that the room seemed to have copious amounts of beds 1 single bed , 1 double bed and 2 mattresses on top of each other to appear as a small single bed, It would seem I was in a... More 

Helpful?
Thank saf7670
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and taking your time to post your positive review “EXCELLENT HOTEL CLOSE TO SHOPPING AND BUSINESS DISCTRICT OF CEBU.” We would like to thank you also for your kind understanding on the miscommunication issue between our reservation... More 

Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 15, 2015

We booked a ten person suite. It was the perfect room (we booked as there was a discount, so we thought it was great value), very clean with a large and modern two toilet and shower bathroom. Service was good, location wasn't bad but our room didn't have a great view...

Helpful?
Thank baliwako
Sarrosa, General Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and taking your time to post your positive review “LOVED THE HOTEL.” We are glad to know that you were satisfied with our Grand Family Suite room also known as 10 in 1 room. Your positive words... More 

Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

Rooms were comfortable & quiet albeit in a busy part of Cebu City. WiFi & breakfast was included in the price, so good value. Not super luxurious if you are used to 5-star standards, but clean & everything working. Service always polite & helpful. Would come here again.

Helpful?
Thank AverageAussie
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City. Thank you very much for staying with us and for taking your time to post your review “GOOD VALUE, GREAT SERVICE, COMFORTABLE ROOMS” Your kind words and total appreciation on our service will surely motivate us to continue our passion to serve our guest with... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 31, 2014 via mobile

Last November, I client booked us a room in this hotel. Upon entering, the first thing I notice is the bad smell of the carpet in which affected my sleep that day. The sad thing is I'm so tired. I got irritated and decided to move to a better hotel. Food and Service of the staff is so poor. Staff... More 

Helpful?
1 Thank Gabrielle Josep... G
Sarrosa H, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Thank you for taking your time to post your review. I am very sorry to read your several observations during your stay. These observations are important and can help us improve further. In fact, I have personally discussed these with the concerned departments and immediate corrections has been done accordingly. Kindly be informed that the Hotel has... More 

Uddevalla, Sweden
Level Contributor
123 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed December 31, 2014

Invited my girlfriends family her on new years eve,booked one 10 beds room and one 7 beds,and it was perfect for us big rooms and all was nice,location maybe not the best but 20 walk to mango avenue The staff was good ,can think about to come back here,nothing to complain about it

Helpful?
1 Thank Tom J
Sarrosa H, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Mr. Tom J., Thank you for taking your time and for your positive review. We would like to acknowledge your best appreciation on our rooms and good service. Your kind words will motivate the whole team to excel and give our best to our valued guests. We are excited to welcome you again on your next visit. Thank you... More 

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