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Sarrosa International Hotel and Residential Suites

F. Cabahug St. Cor. Pres. Quirino | Ayala Access Road, Mabolo, Kasambagan, 6000, Philippines
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Sarrosa International Hotel and Residential Suites
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Sarrosa International Hotel and Residential Suites
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76 Reviews from our TripAdvisor Community

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    15
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (17)
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There are newer reviews for Sarrosa International Hotel and Residential Suites
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 1, 2015

Last November, I client booked us a room in this hotel. Upon entering, the first thing I notice is the bad smell of the carpet in which affected my sleep that day. The sad thing is I'm so tired. I got irritated and decided to move to a better hotel. Food and Service of the staff is so poor. Staff... More 

Was this review helpful? Yes 1
Sarrosa H, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Thank you for taking your time to post your review. I am very sorry to read your several observations during your stay. These observations are important and can help us improve further. In fact, I have personally discussed these with the concerned departments and immediate corrections has been done accordingly. Kindly be informed that the Hotel has... More 

Uddevalla, Sweden
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed January 1, 2015

Invited my girlfriends family her on new years eve,booked one 10 beds room and one 7 beds,and it was perfect for us big rooms and all was nice,location maybe not the best but 20 walk to mango avenue The staff was good ,can think about to come back here,nothing to complain about it

Was this review helpful? Yes 1
Sarrosa H, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Mr. Tom J., Thank you for taking your time and for your positive review. We would like to acknowledge your best appreciation on our rooms and good service. Your kind words will motivate the whole team to excel and give our best to our valued guests. We are excited to welcome you again on your next visit. Thank you... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 2, 2014

It was my husband who checked-in for us. It was smooth after checking in we went to the room then went out right after he double checked if it was the same room he booked. The FO then gave us another key as we went it can't open the door then the RA said that room is still dirty. They... More 

Was this review helpful? Yes 1
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Thank you for taking your time in writing us a review. I am sorry to read that we did not meet your expectations on your visit. Please be informed that we have immediately addressed your concerns to the respective departments. Our continuous upgrade is on going not only on the amenities but also on our service which... More 

Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 22, 2014

- Room is horrible and dirty. Refer to photos attached. - wifi is not working in the room, unstable with poor reception. I called a few times and was ignored. I have to go to the reception personally to apply pressure to staff. After that it is still barely working, just gave up. - they charged me PH 2,500 per... More 

Was this review helpful? Yes 3
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 9, 2014 via mobile

My brother, cousin & nephews enjoyed our stay in Sarosa, I'd rate higher than 3star if they have bigger pool. We took family room for 9 people & its just awesome to get together with family members you havent seen for half a decade. clean & decent hotel to stay, 4 star hospitality:)

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 21, 2014

Accommodating staff, good food but the carpets and drapes need to be thoroughly vacuumed *sneeeeze! I like the high ceiling..I'm not very impressed with the toiletries. Well..let's see. I still have 2 days left here. Gym is still under construction.

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Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 18, 2014

I was here for 3 days with my partner and would say overall my experience was one of being let down. I knew I was booked in the old wing but didn't know this meant old out dated room. There was no one thing that made it a bad experience it just lacked any class. The hotel didn't seem really... More 

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Namibia
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 15, 2014

Accommodation: Deluxe twin room, in the "old" wing of the hotel. Be aware that the hotel also has a new wing, which is reputed to offer higher standard accommodation. Unfortunately, from the booking.com website it is not evident which you will get when making a booking. My room was reasonably comfortable, but certainly not spacious as stated on the website.... More 

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Davao del Sur Province, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 6, 2014

Spent 1 week in this hotel courtesy of my friend who is very generous.(Mike, Thanks a lot) Here are my observations: CHECK IN: We arrived 10 am and we know the regular check in is 2 pm. The lady in the front desk told us the early in fee of 500.00. We asked for a discount but we were surprised... More 

Was this review helpful? Yes 3
Cebu
1 review
1 of 5 stars Reviewed August 31, 2014

1. A lot of insects in the bathroom, on the carpet. 2. Access point is very unstable and they don't have any backup solution to resolve it. 3. Don't have hot water to use in the bathroom and kept me waiting for 1 hour and I need to call the reception again for the help. 4. Always can hear noise... More 

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