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Sarrosa International Hotel and Residential Suites

F. Cabahug St. Cor. Pres. Quirino | Ayala Access Road, Mabolo, Kasambagan, 6000, Philippines
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1 room 1 adult
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Sarrosa International Hotel and Residential Suites
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87 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

The aircon was noisy but working well. The beds are comfy, linens need upgrade, old already. The towels are not white anymore. Should be wash with bleach to look whiter. There is room fridge. The staff service was good. No included breakfast for the price we paid. The pool looked dirty and it looked like not use for a long... More 

Helpful?
Thank Mary B
San Luis Obispo County, California
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were to stay with friends, but that did not work out. Were there when IEC was being held in town that attracts thousands of delegates and over 10,000 guests on some days. That said we knew it was going to be tough finding a room that night, and need five nights. We checked with a Hyatt (name maybe wrong... More 

Helpful?
Thank kranch1
Bonita, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Staff very courteous and willing to serve but ... Carpets look and feel dirty and worn, bathroom fixtures rusting, gross looking faucets with growth, slippery showers, one towel per guest no face or hand towels, towel rack too high ... Restaurant has 20-30 minute wait no matter what you order. Food not hot, usually lukewarm and too salty. .... Internet... More 

Helpful?
1 Thank 2139CPlace
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites-Cebu City! Thank you very much for staying with us and for taking your time to write a review especially your comment about the courteous staff and their willingness to serve. We have received your other feedback regarding your recent stay with us and we thank you for bringing... More 

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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here Because it is recommended by one of our friends, the location was good if you are keen to ride in a public vehicle, their breakfast selections was quite basic but it was good though, we had a decent size room and if you are an old-style furniture fan then this hotel is the best place for you.... More 

Helpful?
Thank Glenda_Baxter
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write a review. The four letter-word "NICE" is a clear indication that we have satisfied your needs and wants as our valued guest. This word inspires us to improve our service... More 

Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 1, 2016

Been here twice and accommodations are good. Paid around Php1000(28USD) a night for a room. Room is old, especially the bathroom but its functional. Locations also is good a its only minutes away from major establishments. Overall, if your budget is tight but want to stay in a decent place, this one is highly recommended. Staff is helpful and approachable.

Helpful?
Thank danieljaden
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write a review captioned as “DECENT HOTEL WITH A REASONABLE PRICE FOR TRAVELLERS”. Your kind and positive words regarding our service and affordable price is highly appreciated. We would like to... More 

Peterborough, United Kingdom
Level Contributor
566 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 374 helpful votes
4 of 5 stars Reviewed December 28, 2015

I booked a deluxe room, knowing that my flight was due to arrive at Mactan airport around midnight, however my plans went astray when Cebu Pacific was 3 hours late, meaning I didn't arrive at the hotel till after 3 in the morning! By this time all I wanted was some sleep, so as long as the room had a... More 

Helpful?
Thank saf7670
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Happy New Year! Thank you very much for staying with us and for taking your time to write a review entitled “GREAT FOR OVERNIGHT STOP”. You are correct the column is one of the foundations of the Hotel. The Hotel has a New Wing. Rooms... More 

Cebu City, Philippines
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 10, 2015

The staff are friendly and accommodating. The room was clean, it has a mini bar and fridge and it was very cozy. Although, the food in the hotel wasn't very nice, it's never a problem. The hotel is located near Ayala Center, walking distance to IT Park, it's close to a club if you want to go on a night... More 

Helpful?
Thank Scarlett040189
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write your review. We are so pleased that you were very satisfied with the cleanliness of our room. Thank you for recognizing the good service and the friendliness of our staff.... More 

Surigao City, Philippines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 16, 2015 via mobile

The room is comfortable. The bathroom/comfort room is ok. They have friendly staff but mostly I encountered and attended our needs during the training were HRM students. The foods were a bit salty. The pasta is not that tasty. But the foods are just ok.

Helpful?
Thank Leah V
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites - Cebu City! Thank you very much for staying with us and for taking your time to write a review. Your kind and positive words regarding our rooms and friendliness of our Associates has been highly appreciated by the whole Sarrosa Team. Regarding the food, kindly be informed... More 

Tacloban, Philippines
1 review
4 of 5 stars Reviewed September 8, 2015

I don't normally write reviews of hotels I visit but this one is exceptional. The service was just great from reservation to check out! Kudos to all the staff. Special thanks to the events personnel we talked to, Jannen May Princess Cabase. I'd like to commend her for the excellent care she gave us during our stay.

Helpful?
Thank jjhen81
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write your positive and first review. We are so delighted that you were very satisfied with our Customer Service during your stay. Thank you for recognizing the good service of all... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed August 19, 2015 via mobile

The last two visits I had at Cebu, this is where I stayed. It was great. Now, it was terrible. The room is located where a construction is on going. The noise of grinding metal is all that you will hear. The room is too small and smells cigarette. The curtain in the bathroom smells stinky. The people here is... More 

Helpful?
Thank Eric L
Sarrosa, Manager at Sarrosa International Hotel and Residential Suites, responded to this review

Dear Valued Guest, Warm greetings from Sarrosa International Hotel and Residential Suites – Cebu City! Thank you very much for staying with us and for taking your time to write a review. We sincerely ask an apology for what had happened during your stay. Kindly be informed that our Hotel has 2 buildings. The North or New Wing and the... More 

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