the staff there was awesome!!! you feel very safe, it's very clean and the location is amazing :-) also the coffee was great, especially the cappuccino is delicious! next time i'll stay there again for sure!!! more

They will greet you by name the moment you stepped in. A place with great staff and that personal touch...Free sunblock at the counter...a must if you don't want to get sunburn like me LOL...Nice welcome drink...Ice blended Coke...A nice look out at the sitting area before the reception...Got deposit safe in the room for valuable...you could leave your room... more

We booked a holiday for next February and pre-paid. We had many questions to ask and Janet (from Daves Straw Hat who also owns Arwana) dealt with them and these were always done promptly, politely and thoroughly, irrespective of how many queries or what they were! She went to a lot of trouble to ensure we booked the room we... more

While I'm writing this review, I'm still sitting on the balcony of arwana, waiting for other hotel's staff picking us up... 2 Ns staying with 4 what they called "w no intention inccidents" I had enough!! Here is our story: 1st night we arrived in the afternoon, the staffs r nice and greating us with great attitude, we thought we... more

Arwana Hotel is situated on the better (quieter) end of White Beach. The friendly staff were nothing short of fantastic, more than willing to help you out when needed and happy to leave you in peace when you just want to relax. The food was excellent, so much so, I actually ate at hotel more often than not. The rooms... more

My friend and I stopped here at the end of a month-long journey across SE Asia... I saw that it was highly ranked on this site (Dave's Straw Hat Inn) and the price was right, so I booked. We also opted to pay for transport from the airport to the inn itself... This is probably more expensive than doing it... more

I started by sampling the place by staying two nights. After staying the first night, it was a no-brainer to stay. Their excellent personalized service was to par with chain hotels in SE Asia. The staff instantly recognized and called you by name as you leave and return the facility. The hotel also included broadband internet connection made contacting friends... more

My girlfriend and I stayed here for four nights. The customer service was the best I have ever had at a hotel. Staff was super friendly and very knowledgable of all activities on the island. more

Firstly, the hotel is difficult to find. The tricycle driver had to use my cell phone to call the hotel to get directions. On arrival we were greeted with a drink and shown our room. It was reasonably spacious and clean. The bed is a let down in so much as it is a flat plank with a cheap 75mm... more