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All 132 Boracay hotels

Crown Regency Resort & Convention Center

4.0 of 5 Resort   |   Boat Station 2, Main Road, Barangay Balabag Malay, 5608, Philippines
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Ranked #105 of 132 hotels in Boracay
A recent review
3 of 5 stars Reviewed July 23, 2014
MissOpinionated28 Dubai, United Arab Emirates
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121 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Chinese (Simplified) first
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English first
Manila, Philippines
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I mistakenly booked CROWN Regency Resort & Convention on Agoda.com instead of BORACAY Regency, a hotel I stayed before. Note that their logos look alike with the big Regency typeface. Also, found out there are also two other Crown Regency's in the island (Resort and Prince), just to add to the confusion. It is actually the biggest Regency complex there,... More

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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 23, 2014

I wish I had read the reviews on Trip Advisor before choosing this hotel for our family's mini vacay. We stayed for about 2 nights (originally planned 3 nights but our flight got cancelled because of Glenda / Rammasun typhoon) and while we saw great and enticing pictures of the resort, we were disappointed with the actual hotel. Disappointment number... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear MissOpinionated28, Thank you for taking time to provide your feedback here on TripAdvisor. It saddens us to know that you were not overall pleased with our hotel services and amenities and that we have obviously failed to meet your expectations. We sincerely apologize to you for all the inconvenience. The issue you have raised regarding the hotel room maintenance... More

Calgary, Canada
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 13, 2014

We stayed in this Hotel because of our Time Share. Initially booking for a time share was supposedly a lot easier but with them was brutal. My husband went arguing with them about the Room because they placed us in a Construction Site Garden View they said. The manager was kind enough to move us to the Pool Side rooms.... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Via D, Thank you for taking time to write this review here on TripAdvisor. We value our customers' views about our hotel as it helps us know which areas of our services need improvement. We would like to extend our sincerest apologies to you regarding our air conditioner. Rest assured that we have already taken note of your observation... More

Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 7, 2014

It was a disaster staying in this Hotel and it is the most "Horrible" hotel I ever stayed. The swimming pool was stink and makes me not even want to step near. The grill at Public Area, Coffee House was full of "Spider Web". Room was another disaster. Ants crawling here and there, spider web was every where in the... More

Was this review helpful? Yes 1
CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear SemanthaChong, Thank you for taking the time to write a review about our hotel here on Trip Advisor. We highly appreciate your feedback and rest assured we'll take note of this review for further improvement. We are very sorry to hear about the circumstances you've encountered in our hotel. It is our deepest regret that we were not able... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 4, 2014

They ruined our beautiful stay in Boracay!(title)What a disappointment! As we arrived at the lobby the receptionist was very impolite..we didnt get any information about anything..we had to ask!We had to go across the road for breakfast and use the pool.Elevator was not working like the hot water too. We requested a queen size bed for our honeymoon but what... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Carlo B, With all the events that has transpired during your stay, we offer no excuses. We could only hope that you may accept our deepest and sincerest apologies. It is sad to know that we were not able to meet the expectations you so rightly have from a Crown Regency Hotel. We apologize for our impolite receptionist and... More

Potton
Contributor
18 reviews 18 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 17, 2014

Quite a list of problems with this hotel. 1. Ants in the bathroom and cockroaches in the room. I complained but nothing was apparently done about it as they were still there 5 days later when I checked out. 2. The lift was only working about half the time. Had to climb up 3 flights of stairs when it was... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Jonathan L, On behalf of all staff and management at Crown Regency Resort and Convention Center, we extend our deepest and sincerest apologies for the events that transpired during your stay with us. We will be having the pest problem looked into right away, as this is a very serious matter and rest assured it will not be taken... More

Las Pinas, Philippines
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 11, 2014

Far from the main beach but this is one of the finest hotels in the island and my kids really enjoyed the wave pool and the fire dance and dancing fountain at night. Stayed here last year, 2013 for 3 days and 2 nights, thanks to Metrodeal, got our room for only P3999. Checking in was super slow, it took... More

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CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Gentlepia, We thank you for your kind review about our hotel. We are absolutely delighted to hear that you and your family enjoyed your stay with us, especially the wave pool, fire dance, and dancing fountain. They're absolutely sights to behold, aren't they? On the other hand, we also apologize for the rate of our check-in and check-out process.... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 1, 2014

The hotel itself is new so the facilities and rooms are a-ok. However, the front desk staff are not hospitable nor accommodating. We checked in around 10 in the evening and was able to finish the check in process by 10:45. Btw, we are 18 in the group and booked 4 rooms. In terms of the rooms, our restroom door... More

Was this review helpful? Yes 2
CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Nico Jerico C, Thank you for taking the time to write a review about our hotel. We apologize for any inconveniences that may have come upon you during your stay with us, especially about the long check-in process. We also apologize about the door and the flies, and rest assured that we are currently taking the necessary measures to... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2014

Stayed here last May 15,2014 - May 16,2014. Check In was a little slow but since we were not in a rush it was OK. They upgraded us to an Loft Suite with garden view (but we booked for a deluxe). Thank you for the upgrade. Got to see the aquarium, though it is too expensive for me (paid Php... More

Was this review helpful? Yes 3
CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Love G, Thank you for taking the time to share your experiences with us on TripAdvisor. We are very happy to hear that you enjoyed your stay with us. We always try to meet and even exceed the expectations that our guests have upon staying at a Crown Regency Hotel. We are very pleased to hear that during your... More

Senior Contributor
35 reviews 35 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 16, 2014

Got a massive surprise when I was taken to this hotel. It's several hundred meters away from beautiful Boracay beach as it's located on the main road. Yes, they have a wave pool and slide (which wasn't working when we were there) but still doesn't compare to actually being directly in front of boracay beach! The other crown regency is... More

Was this review helpful? Yes
CrownRegencyHotels, Guest Relations Manager at Crown Regency Resort & Convention Center, responded to this review

Dear Jan D, First of all, we would like to thank you for taking the time to write a review about our hotel here on Trip Advisor. It is through the honest feedback of our guests that we are able to further improve our services as a hotel. It saddens us to hear that our amenities did not meet the... More

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Additional Information about Crown Regency Resort & Convention Center

Address: Boat Station 2, Main Road, Barangay Balabag Malay, 5608, Philippines
Location: Philippines > Visayas > Boracay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Regency Resort & Convention Center 4*
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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service Spa Swimming Pool
Hotel Style
#21 Spa Hotel in Boracay #23 Luxury Hotel in Boracay #44 Top resorts Hotel in Boracay
Hotel Class
Number of rooms
479

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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