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Shangri-La's Boracay Resort & Spa

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Barangay Yapak, Aklan Province 5608, Philippines
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Shangri-La's Boracay Resort & Spa
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1,666 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cebu City, Philippines
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Visited this place last May and it was indeed a great place and experience. We had the Seaview Suite and room was huge with an outdoor jacuzzi. We also had a butler who has attended to our concerns and needs willingly Our first night was not so good since our room was located on the farthest side of the resort... More 

Was this review helpful? Yes
Dubai, United Arab Emirates
1 review
3 of 5 stars Reviewed 2 days ago NEW

the hotel is beautiful. The staff are fantastic but the food is terrible. The only meal each day when you can get kids a balanced diet is breakfast. Kids meals are pizza or pasta there is no sign of any fresh vegetables or meat. Considering the amount of children here it is really disappointing. I heard another customer talking to... More 

Was this review helpful? Yes 1
Hong Kong Region, China
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family and I went to Boracay for the nth time and this time we wanted to try out the Shangrila. It was rainy in Boracay which we knew it can be but we still had a great time in the resort. We got a lift villa which offered a great view and the space was awesome. The microwave was... More 

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Zug, Switzerland
Level Contributor
118 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have stayed here before for a week, and now again, from March 04-11 and we're happy that each visit proved to be a good stay for us. From that warm welcome at the airport, to their friendly and helpful staff, to the generosity of the new General Manager who came to greet us personally, to my knocking partner at... More 

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Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the minute we touched down in Boracay, the staff of the Shangri-La were waiting for us with a speedy boat ride to the hotel on the other side of the island. We were greeted at the moorings with drinks and quickly whisked to the reception. The staff were incredible during our stay, nothing was too much trouble for them.... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

If you want to feel special right when you land from the airport all the way to the first time you let yourself fall onto your room bed and appreciate the calmness of paradise, this is the hotel for you. With private transportation from land to sea to your room, you'll definitely can put all the worries and not lift... More 

Was this review helpful? Yes 1
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Michael S, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida General Manager More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago

nice private beach and friendly stuff~ everything is good except that when we checked out, we got a bit confused on the bill, so i was discussing with my mom in our own language, but then the lady who helped us actually showed a bit impatience but with smile. she was like are u okay with everything? i have to... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear christyyeah Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida General Manager More 

Philippines
2 reviews
5 of 5 stars Reviewed 1 week ago

First off I never write reviews but I felt that this resort and the people/service was so spectacular that it was worth every minute of my time.This was one of the best experiences I have had on my vacation. From the amazing service to the food to the staff these memories will last a lifetime

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear gercostep, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida General Manager More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I wanted to surprise my partner for her birthday, and experience a nice relaxing stay in Boracay, in the Philippines. I called 5 of the top resorts in Boracay and asked the same question, what you can do to look after my partner. I spoke to a Mr. Shadi Refai (EA rooms) and he immediately gave me confidence and reassurance... More 

Was this review helpful? Yes 1
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear David 6611, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager More 

Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This will have to be in bullet form because there's way too many points to cover/remember. 1) As everyone has said, the level of service by the staff is unprecedented. They've made a real point on training their staff to make each individual to feel like a VIP. This is no exaggeration. They are so helpful I might even say... More 

Was this review helpful? Yes 5
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Saba R, Thank you very much for your positive review about your recent stay in the resort. While I appreciated you highlighting the facilities, I would like to say special thanks for mentioning the helpful and friendly staff that you met during your stay. I am certainly lucky to be surrounded by so many great staff in the team.... More 

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