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Shangri-La's Boracay Resort & Spa

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Barangay Yapak, Aklan Province 5608, Philippines
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Shangri-La's Boracay Resort & Spa
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Shangri-La's Boracay Resort & Spa
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1,560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

One word to sum up our stay at the Shangri-La is….magnificent. Why? For many reasons like location, service, food, amenities, and overall experience. Everyone from the cleaners who tidied our room to the dive instructors to the chefs were accommodating and thoughtful. We loved the pool and beach team who pampered us with cold drinks and fresh fruit throughout the... More 

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
150 reviews 150 reviews
40 hotel reviews
148 helpful votes 148 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is one of the loveliest and best designed luxury hotels that I've ever stayed in. The only blot on the experience was some of the service which for the price we paid for the Beach Villa was good but not up to the standard would expect for the price i paid. Let's start with the positives: - the pools... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I recently stayed at Shangri-La Boracay for our honeymoon. The whole experience was incredible. From coming off the private boat and being whisked away to our luxurious villa to the most amazing buffet breakfast I have ever experienced. The staff went above and beyond and the whole resort is impeccably kept. The pool and private beach area... More 

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Sydney, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

I'm a frequent visitor to Boracay and decided to indulge in this luxury. Stayed in a Treehouse Villa 23 april 6-13th. I've stayed at 7Stones and Discovery Shores and by far this is the best resort, and for a reason. Once you've seen all the stations in Boracay, this resort will make you forget it all. its simply outstanding and... More 

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Manila
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything said about the beauty of the place and its location is true. It's an idyllic hideaway, yet it still has room for improvement, especially when it comes to facilities and service. It would be ideal, since the rooms are spread out and are quite a walk from the lobby/restaurant, if there are more locations/choices where one can take one's... More 

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Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We decided to splash out and stay at the Shangri La as our last stop on our honeymoon. Even though it stated on our booking that it was our honeymoon, none of the staff ever acknowledged it or made a fuss over us like other hotels we had stayed in did which was disappointing. When checking in we were granted... More 

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Bladeo87, Thank you very much for taking your time to write a review and share your feedback on your recent stay with us. We apologize for any inconvenience you have experienced and we will look into the lapses in our service. We hope you will revisit Shangri-La Boracay for future holidays, and allow us to make it a delightful... More 

Sydney
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family of four recently spent 6 nights at the Shangri-La staying in Villa 12 which was simply amazing. From the moment that we were met at the airport and shown aboard the private launch for the trip to the resort it was like being whisked into another world. The waters around Boracay are turquiose blue with white sand beaches.... More 

Was this review helpful? Yes 1
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear KiwidadSydney, Thank you very much for your positive review about your recent stay in the resort. While I appreciated you highlighting the facilities, I would like to say special thanks for highlighting the helpful and friendly staff that you met during your stay. I am certainly lucky to be surrounded by so many great staff in the team. My... More 

Singapore, Singapore
Top Contributor
102 reviews 102 reviews
36 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It took me a long time to decide the accommodation for our first time in Boracay: white beach or no white beach? Travelling with a small infant and searching for a quiet and luxury place, I finally booked the Shangri La for 4 nights. Let's do it straight: the location is fantastic ! The private beach is great: the water... More 

Was this review helpful? Yes 3
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear JulieLND, Thank you for your very detailed feedback. It is with regret that I read the various lapses during your stay and understand your frustration. I hope that you will give us the chance to restore your confidence in us. Please email me directly ester.marcaida@shangri-la.com. Regards, Ester P. Marcaida General Manager More 

Adelaide, Australia
Top Contributor
77 reviews 77 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best beach resorts in the Philippines. A short flight from Manila with Cebu or Philippine Airlines, both are notoriously unreliable so give yourself some wiggle room. Once you arrive at Caticlan airport the 5 star service begins - you will be met by the Shangrila people who will take care of your luggage, escort you to the... More 

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear GeoffAWard, Thank you for sharing your good words about Shangri-La Boracay. We strive to do our best in providing the highest quality of product and service to meet our guest needs. I am delighted that you are pleased with our services and facilities. We hope we will have the pleasure of welcoming you again soon in our resort. Regards,... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A wonderful hotel. Great food, the breakfasts are to die for and very friendly staff. The bedroom was large and spotlessly clean. And if you want to see the busy part of Boracay there is a regular bus service into town. I hope to return one day soon!

Was this review helpful? Yes 1
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear PeterN806, We are so happy to learn that you had an excellent experience in the resort. Thank you so much for sharing your positive feedback on your recent stay in the resort. My team and I look forward to welcoming you back in Boracay with your family. Best regards, Ester P. Marcaida General Manager More 

Hotel Review Summarization

What travelers say

  • White beach(14)
  • Caticlan airport(6)
  • Breakfast buffet(4)
  • Room service(4)
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2,563 photos of this hotel

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Amenities (120)
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Beach (57)
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Deluxe Seaview Room (98)
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Ocean Villa with Private Pool (184)
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Pool (49)
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Restaurants and Bars (132)
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The Hotel (82)
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Treehouse Villa with Hot Tub (132)

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Pool/beach area (7)
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Hotel & grounds (10)
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Business center/function rooms (1)
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Bathroom (1)
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Other (16)
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