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Shangri-La's Boracay Resort & Spa

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Barangay Yapak, Aklan Province 5608, Philippines
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Shangri-La's Boracay Resort & Spa
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1,715 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Malaysia
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Best service from the moment driver pick up till speed boat transfer to Caticlan port. Got free upgrade magnificent sea view, enjoyed snorkeling, pool and private beach with fantastic performance evening at seaside. We will definitely go back and spend more nights here.

Was this review helpful? Yes
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Beautiful tropical setting and property. Nice rooms. Friendly service. Manage the airport transit really well including the boat to the hotel. Pool needed some attention (green slime in one pool). Food was over-priced and very disappointing. Much of the food was over-cooked and lacking flavor. In the main restaurant, they had the same buffet menu two evenings in a room... More 

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Tom G, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida General Manager More 

Makati, Philippines
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went there last weekend for a needed rest and truly Shangrila boracay is the best place in the island. Service, food and overall ambiance are indeed 5 star quality. My only complaint is having to wait and queue for the free shuttle service going to and from the DMall if you want to go to the long white beach to... More 

Was this review helpful? Yes 1
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Henj C, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida General Manager More 

Makati, Philippines
5 of 5 stars Reviewed 3 days ago NEW

This was our second time to stay here in Shangrila Boracay. We love it so we will keep coming back. Our first stay was much better as there were some problems this trip, plumbing, power, wifi, restaurants etc. But the staff handled everything graciously, speedily and attentively. My son got sick this trip and they took excellent care of him!... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Keeny98, Thank you for sharing your positive feedback on your stay with us. I'm glad that you had a memorable experience while staying in the resort. My team and I hope to welcome you back in the resort on your future trips. Best regards, Ester P. Marcaida General Manager More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Our 3 night stay at the resort was outstanding. Great room (Deluxe Sea View) and magnificent private beaches away from the scene but still close enough by regular hotel shuttle. We were extremely lucky with the weather as the rain held off. Could not recommend the resort and staff more highly. Book direct for a better room rate than online.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear leephil77, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager More 

United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very private beach resort away from Bora's crowd! Private Speed boat is awesome. Less hassle, from Airport to Resort you just need to sit back and relax till you reach the hotel. We travelled as family with 2 kids and not much work for us as private van to jetty port is available as well so no worries might you... More 

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear JessicaZak, Thank you for taking the time to share your wonderful experience at the resort. I am happy to share to the team your kind words as we are encouraged knowing that our guests such as yourself are satisfied with our services as it is what we strive for everyday. My team and I look forward to welcoming you... More 

Paranaque, Philippines
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was our first time in Shangri-La Boracay and I must say we were very impressed by the sheer beauty of the surroundings! You almost need not leave the "island" because it has everything already. Only downside: very expensive food!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear kaibantugr, Thank you so much for sharing your positive feedback on your recent stay in the resort. We are so happy to learn that you had an excellent experience in the resort. My team and I look forward to welcoming you back in Boracay. Best regards, Ester P. Marcaida General Manager More 

Kuala Lumpur, Malaysia
5 of 5 stars Reviewed 4 days ago NEW

Very great location , a very beautiful place with great service, comfort, exclusive in everything including hotel buggy service, shutter van, private beach and very good guest service. It worth every single penny, will definitely come back to this resort whenever I'm in Boracay!!!!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Joyce328, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida General Manager More 

Paranaque, Philippines
1 review
5 of 5 stars Reviewed 5 days ago NEW

A truly wonderful place to stay with very good accommodation. We stayed at the De Luxe Sea view room which has complete and modern facilities. The room has its own terrace which provides a good view of the ocean and the very green and abundant forest garden. A must go for the whole family as there are fun and learning... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear jeffram_0148, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager More 

Boracay, Philippines
1 review
5 of 5 stars Reviewed 6 days ago NEW

Everything is excellent! Staff, food, restaurats, pools, beach - perfect! We stay at this hotel from 22 July until 28 July. It was very good rest for us! Shangrila's hotel - it's the best place for rest, relax, Swiming. Some words about beach. Hotel has two beaches. All of them are very beautiful. Color of water is perfect.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear andriitttt1476, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager More 

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Treehouse Villa with Hot Tub (132)

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