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Shangri-La's Boracay Resort & Spa

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Barangay Yapak, Aklan Province 5608, Philippines
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Shangri-La's Boracay Resort & Spa
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Shangri-La's Boracay Resort & Spa
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1,573 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Treviso, Italy
1 review
4 of 5 stars Reviewed 2 days ago NEW

The skill of the chef, Marco ghezzi of Cielo restaurnat is exemplary, as the friendliness and preparation, regarding the food as the relationship with the guests. The chef Marco ghezzi a very caring, thoughtful, capable of organizing dinner proactively, without neglecting the details.It is worthy of something more that enhances unbeatable features.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Jupiter, Florida
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Start with the positive - beautiful pool and beach. Fantastic service when transporting from airport to hotel and vice versa. Quiet and peaceful. Beautiful property all the way around. They upgraded me to a premium ocean view room which was nice. However (only one negative really but if you are used to Western service levels in allegedly 5 star hotels... More 

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Kuala Lumpur
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in their premium seaview for 3 nights. It is truly a memorable stay. The water is blue and the service from all the staff were great. I felt terrible when I was in their room because the water is so nice that i keep telling myself I am wasting time sleeping in the room. The room is a bit... More 

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Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved our stay! If you're looking to relax away from the hustle and soak into luxury and the beauty of nature, this is the spot. Pros Check in was easy Activities on site to do Staff always helpful and always greeting you with a smile Rooms were nice, clean and had a beautiful view of the ocean (family room) Shuttle... More 

Was this review helpful? Yes 2
San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am an executive for a german luxury automobile company and have been to many five star hotels around the world....but it really comes down to one thing, the people...the service i received at the Shangri-la was unbelievable by the entire staff...but one individual made my stay a true "unforgettable experience" His name is Eric Dollosa. Eric was the butler... More 

Was this review helpful? Yes 3
Phoenix, Arizona, USA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent three nights at the Shangri-La Boracay Resort and Spa in a one bedroom villa! Our flight got diverted at the last minute so you can imagine my surprise that a hotel representative was waiting for us at Kalibo. He took care to ensure that we were in a private van to Caticlan Airport. Check in was swift and... More 

Was this review helpful? Yes 2
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear FlyGuy737, Thank you very much for your positive review about your recent experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester... More 

Clifton, New Jersey
1 review
5 of 5 stars Reviewed 6 days ago NEW

After reading alot of reviews and suggestions on where to spend our vacation, we both decided on Shangri-La in Boracay. Our experience was simply amazing here! Every detail, no matter how small, was carefully thought out. The rooms were beautiful and very clean. We stayed in the Seaview Suite which was a perfect choice, offering a close walk to the... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear 2heartsas1, Thank you very much for your positive review about your recent stay in the resort. We strive to do our best in providing the highest quality of product and service to meet our guest needs. I am delighted that you are pleased with our services and facilities. . We hope we will have the pleasure of welcoming you... More 

Bali, Indonesia
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for a week and would have happily never left. The service is impeccable and you want for nothing. We flew into Caticlan from Manilla. The Shangri-La staff meet you at the plane and seamlessly transfer you to the private speed boat which transfers you to the island. There's no guessing or wondering where to go next; it's... More 

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Makati, Philippines
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Fantastic stay in Shangri-la Boracay. Attentive staff, esp. in the restaurants, shuttle service and airport-island transfer. Amenities are very good, they have different activities that anyone can enjoy.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Jubert A, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida General Manager More 

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

One word to sum up our stay at the Shangri-La is….magnificent. Why? For many reasons like location, service, food, amenities, and overall experience. Everyone from the cleaners who tidied our room to the dive instructors to the chefs were accommodating and thoughtful. We loved the pool and beach team who pampered us with cold drinks and fresh fruit throughout the... More 

Was this review helpful? Yes 2
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear 0007suzanne7000, Thank you for taking the time to share your wonderful experience at the resort. I am very pleased that my team members took great care of you and your fiancé and we are proud to have been part of your special day. Thank you for mentioning Dave, Cheeto, Aya, Holly and Shadi. I will share your lovely comments... More 

Hotel Review Summarization

What travelers say

  • White beach(13)
  • Caticlan airport(6)
  • Room service(3)
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Room/suite (320)
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Pool/beach area (358)
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Hotel & grounds (289)
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Bathroom (57)
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Dining (114)
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Amenities (120)
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Beach (57)
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Deluxe Seaview Room (98)
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Ocean Villa with Private Pool (184)
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Pool (49)
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Restaurants and Bars (132)
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The Hotel (82)
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Treehouse Villa with Hot Tub (132)

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Pool/beach area (7)
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Hotel & grounds (10)
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Business center/function rooms (1)
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Bathroom (1)
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Other (16)
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