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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

Certificate of Excellence
2.5 of 5
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12928 Frogtown Connector Road, Richwood, KY 41094
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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South
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Ranked #1 of 3 Hotels in Richwood
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
dturcott North Branch, Michigan
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88 reviews from our community

Traveler rating
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    36
    19
    4
    4
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40
18
2
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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North Branch, Michigan
Top Contributor
53 reviews 53 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel is very clean and well maintained. Large rooms, well equipped, and most comfortable bed you can imagine. Pool and spa were nice. Plenty of towels. Complimentary breakfast was very good, with lots of choices and fresh foods. Would definitely stay again. Like a few others have mentioned, the staff was a little unusual. Housekeepers wouldnt speak if you... More 

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you for taking your time to review our hotel and to give praise for the clean, comfortable rooms. Customer service is a major part of our hotel and will review your concerns. I will share your praise of a job well done. I hope to see you again on your next visit to Richwood. More 

Beaver Dam, Wisconsin
Top Contributor
119 reviews 119 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I were traveling on vacation and this was our stop on our journey to Lure Lake, NC. We were greeted courteously and thanked for being IHG Club members. Checking was handled easily and we were on our way to a good nights sleep. The room was clean and the bed was comfortable. Breakfast in the morning allowed... More 

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Bruce M, On behalf of myself and my entire staff of the Holiday Inn Express of Richwood Kentucky, we would like to convey our sincerest thanks for the kind words you wrote in your survey. We pride ourselves on making our guests feel relaxed and rested when they stop after there travels to and from there destinations. Hope you had... More 

TX
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

We just made stop at this holiday inn express, we were in our way to Michigan and it started to raining and the weather wasn't good at all. We didn't want to keep driving coz we have a baby and a dog with us in the car. So, we stopped at the holiday inn express at Richwood, Kentucky. Although, they... More 

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hind A and family, We were so pleased to be able to help your family out during an unfortunate weather storm. Your kindness that you exhibited during the ordeal made the staff and myself smile brighter the rest of our day. Your kind words were received by all and we send safe passages on your travels. To know that your... More 

Fort Wayne, Indiana
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 7, 2015

This hotel got strike one at check in and never dug out. Lady that initially started my check in was very rude, pushy, just seemed bothered by having to do it. Another employee came out and took over and was very nice and courteous. Breakfast was non-existent the first morning...all the hot stuff basically empty for 15 minutes or so.... More 

Was this review helpful? Yes 1
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look... More 

Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 3, 2015

Staff was always so nice and accommodating. With priority card, received bottles of water and chips for snacks. Pools warm and kept up very good. Breakfast was good, lots to choose from. Very clean rooms. Been stopping at this one every year for past 6 years and they never fail to impress.

Was this review helpful? Yes 2
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Grizzly1079, I'm delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff is always ready to welcome you. Thank you for your loyalty and trust! Have a great day. More 

Michigan
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 4, 2015

Very nice, new hotel. All the same amenities as other newer HIE's. It was a bit difficult to find at night, because when you turn off the exit the road is very dark and almost looks like a dead end. However if you keep going on the road you'll find a very pleasant, modern hotel. My only criticism of the... More 

Was this review helpful? Yes 1
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Al A, Thanks for staying at the Holiday Inn Express in Richwood, KY. Rest assured we are in the process of upgrading the lighting in all guest rooms and bathrooms. Please visit us again soon. Have a wonderful day! More 

Sault Ste. Marie, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed here just one night while travelling through. Provides your basic hotel room (with two queen beds). The hotel was very clean and the beds comfortable. It was nice and quite. There is an indoor pool and hottub, which my children enjoyed and a fitness room. The pool area is very warm. Breakfast is included, which offers a selection... More 

Was this review helpful? Yes 1
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello kfremlin, We're glad you enjoyed your stay at the Holiday Inn Express in Richwood, KY. Please visit us again soon! More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

We had to make an unscheduled stop on our way home from a family vacation. We didn't think we would find anything on New Years Eve but were able to get one of the few remaining rooms at this Holiday Inn express. The staff was friendly and helpful. The room was very clean and odor free. The room was also... More 

Was this review helpful? Yes 1
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you Chris H for the great review and for staying with the Holiday Inn Express in Richwood KY. We're glad you enjoyed the accommodations and the breakfast. We hope to see you again real soon. Have a wonderful day! More 

Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 23, 2014 via mobile

This was my second stay at this HIE. 3rd-floor rooms are very noisy. One can hear the numerous trucks on the highway throughout the night, including a train that runs about 6 times throughout the night with accompanying bells and whistles. First stay, we had a toilet that ran constantly, with no staff on hand for repairs. Second stay, our... More 

Was this review helpful? Yes
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello, Please accept my apologies for your most recent stay. We hope you give us another chance. More 

Nashville, Tennessee
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 1, 2014

This was my fourth stay at this hotel, and I am an Embassy Suites type guest. I am not an employee and not related to the owner or the manager, Ms. Billie Erb, so this review is not biased in any way. This is the cleanest and best managed express hotel that I have been in. Before retiring three years... More 

Was this review helpful? Yes
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Wow, Thanks for the great review. We really strive to make sure every guest has a pleasant stay every time. We are only human and sometimes we fail but we're glad you stayed with us and that your enjoyed your stay. Hope to see you again soon. Have a great day! More 

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