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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

2.5 of 5
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12928 Frogtown Connector Road, Richwood, KY 41094
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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South
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Ranked #1 of 3 Hotels in Richwood
A recent review
5 of 5 stars reviewed 1 week ago
Hind A TX
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86 reviews from our community

Traveler rating
    25
    34
    19
    4
    4
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40
17
2
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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TX
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just made stop at this holiday inn express, we were in our way to Michigan and it started to raining and the weather wasn't good at all. We didn't want to keep driving coz we have a baby and a dog with us in the car. So, we stopped at the holiday inn express at Richwood, Kentucky. Although, they... More 

Was this review helpful? Yes
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hind A and family, We were so pleased to be able to help your family out during an unfortunate weather storm. Your kindness that you exhibited during the ordeal made the staff and myself smile brighter the rest of our day. Your kind words were received by all and we send safe passages on your travels. To know that your... More 

Fort Wayne, Indiana
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 7, 2015

This hotel got strike one at check in and never dug out. Lady that initially started my check in was very rude, pushy, just seemed bothered by having to do it. Another employee came out and took over and was very nice and courteous. Breakfast was non-existent the first morning...all the hot stuff basically empty for 15 minutes or so.... More 

Was this review helpful? Yes
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look... More 

Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2015

Staff was always so nice and accommodating. With priority card, received bottles of water and chips for snacks. Pools warm and kept up very good. Breakfast was good, lots to choose from. Very clean rooms. Been stopping at this one every year for past 6 years and they never fail to impress.

Was this review helpful? Yes
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Grizzly1079, I'm delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff is always ready to welcome you. Thank you for your loyalty and trust! Have a great day. More 

Michigan
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 4, 2015

Very nice, new hotel. All the same amenities as other newer HIE's. It was a bit difficult to find at night, because when you turn off the exit the road is very dark and almost looks like a dead end. However if you keep going on the road you'll find a very pleasant, modern hotel. My only criticism of the... More 

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hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Al A, Thanks for staying at the Holiday Inn Express in Richwood, KY. Rest assured we are in the process of upgrading the lighting in all guest rooms and bathrooms. Please visit us again soon. Have a wonderful day! More 

Sault Ste. Marie, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed here just one night while travelling through. Provides your basic hotel room (with two queen beds). The hotel was very clean and the beds comfortable. It was nice and quite. There is an indoor pool and hottub, which my children enjoyed and a fitness room. The pool area is very warm. Breakfast is included, which offers a selection... More 

Was this review helpful? Yes
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello kfremlin, We're glad you enjoyed your stay at the Holiday Inn Express in Richwood, KY. Please visit us again soon! More 

2 reviews
5 of 5 stars Reviewed January 1, 2015

We had to make an unscheduled stop on our way home from a family vacation. We didn't think we would find anything on New Years Eve but were able to get one of the few remaining rooms at this Holiday Inn express. The staff was friendly and helpful. The room was very clean and odor free. The room was also... More 

Was this review helpful? Yes
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you Chris H for the great review and for staying with the Holiday Inn Express in Richwood KY. We're glad you enjoyed the accommodations and the breakfast. We hope to see you again real soon. Have a wonderful day! More 

Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 23, 2014 via mobile

This was my second stay at this HIE. 3rd-floor rooms are very noisy. One can hear the numerous trucks on the highway throughout the night, including a train that runs about 6 times throughout the night with accompanying bells and whistles. First stay, we had a toilet that ran constantly, with no staff on hand for repairs. Second stay, our... More 

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hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello, Please accept my apologies for your most recent stay. We hope you give us another chance. More 

Nashville, Tennessee
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 1, 2014

This was my fourth stay at this hotel, and I am an Embassy Suites type guest. I am not an employee and not related to the owner or the manager, Ms. Billie Erb, so this review is not biased in any way. This is the cleanest and best managed express hotel that I have been in. Before retiring three years... More 

Was this review helpful? Yes
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Wow, Thanks for the great review. We really strive to make sure every guest has a pleasant stay every time. We are only human and sometimes we fail but we're glad you stayed with us and that your enjoyed your stay. Hope to see you again soon. Have a great day! More 

Lake Mary, Florida
Contributor
20 reviews 20 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 28, 2014

Clean and comfortable. However, as I was suffering from a migraine I asked for a quiet room and even though the desk clerk said they had plenty of rooms, she put me on the 3rd floor over the entrance and facing I-75. Semis roared by all night. Also, the smoke detector was right over the head of my bed and... More 

Was this review helpful? Yes
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello MimiC32746, Please accept my apologies for the inconvenience you experienced during your last visit. We hope you give us another chance to make things right. Have a wonderful day! More 

Onondaga, Michigan
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2014

Bed was comfortable, very clean room. Enjoyed our stay, but front desk not helpful. We first asked at the desk where we could get dinner other than fast food. The only suggestion was to drive back to Florence, KY for dinner. We finally found a nice Chinese restaurant nearby in our search for food (without backtracking). Upon returning to our... More 

Was this review helpful? Yes
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Nancy G, We're glad you chose to stay with the Holiday Inn Express in Richwood, KY and enjoyed your stay. We hope to see you again soon! More 

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