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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

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12928 Frogtown Connector Road, Richwood, KY 41094
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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South
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104 Reviews from our TripAdvisor Community

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Middlesboro, Kentucky
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

I recently stayed here 2 nights, the prices was wonderful for a hitel with breakfast included, an indoor pool, and hot tub but the bed are really hard. The front desk workers were extremely friendly. The breakfast consisted of the usual fare such as pastries, cereal juice and fruit. They also offered biscuit and gravy, Turkey sausage, bacon, and eggs... More 

Helpful?
Thank MiMi1015
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

We strive for creating a memorable experience for all of our guests and so we are sorry that we did not meet or exceed your expectations. Please know that I have shared your comments with our housekeeping and maintenance departments to ensure that a similar situation does not occur in the future. However, we are glad to hear that you... More 

Melbourne, Australia
Level Contributor
350 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 stars Reviewed October 5, 2015 via mobile

Check in by Lauren was fast and easy, got an upgrade to a suite being a Platinum Member. Suite was really wide and long, plenty of space to use, with fridge, microwave and even a small round dining table and 4 chairs. Bed room was spacious and clean. So was the bathroom. The Suites in HIE appears to alway be... More 

Helpful?
Thank H L
Cincinnati
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 29, 2015 via mobile

Defiantly not what I expected. Hotel may be new but not quality. Cheap construction. Pool extremely loud, sofa sleeper and roll away was beyond terrible! Could feel the springs badly! Breakfast area not well laid out and some things not working. Juice machine down and no replacement. Cheap windows. Hotel was clean and regular beds fine. I know holiday inn... More 

Helpful?
Thank Susan E
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

We would like to express our deepest regret for not being able to give you a pleasant experience to remember during your stay with us. It is our goal to show our guests that we are sincere in giving quality service that is why your feedback regarding the unpleasant room condition, as well as the breakfast area issues is most... More 

Massapequa Park, New York
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 7, 2015

This Holiday Inn was a stopover from Dayton, OH to Mammoth Cave, KY.The room we had was an executive. It was very roomy with a king bed and sofa bed-tv in each section. Good for family of four with young ones.It was also very clean. The price was very good too. The front desk was very friendly and the breakfast... More 

Helpful?
Thank nina T
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 6, 2015 via mobile

I have stayed at this hotel in the past and don't remember it being this nice. What a pleasant surprise. The front desk girl was very friendly and helpful. I wish I got her name. She was adorable. Management would be so proud of her, I asked her about the new member level called Spire....she gave me the corporate line... More 

Helpful?
Thank Lennie W
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Lennie W., We want to thank you for taking the time to complete a TripAdvisor survey on our behalf. I am thrilled to see that you enjoyed your time at the hotel! Your wonderful compliments been shared with Heather and she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize her for... More 

Randolph County, NC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 1, 2015

We were staying with a group visiting the Creation Museum about 20 minutes away. The hotel was nice and clean and offered a good place to stay that was out of the heavy traffic closer to Florence and Cincinnati. I-75 gets really congested and you can hear the interstate from the rooms that face that way, so if you don't... More 

Helpful?
Thank HiltonHonorsMember
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

HiltonHonorsMember, We would like to say thank you for taking the time out of your traveling schedule to say a few words about our Holiday Inn Express & Suites of Richwood Kentucky. It is our pleasure to make every guest feel a little bit of comfort and relaxation after a long day of traveling. We hope to see you again... More 

Evansville, Indiana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 29, 2015

Quite new and quite nice. The rooms were generously sized, as was the bathroom. The tall ceilings make it feel even more spacious and regal. The bed was so comfortable and the pillow cases designated which pillows were soft and which were firm. Welcoming staff were friendly. Breakfast options included both cold and warm choices, including a new device to... More 

Helpful?
Thank Marcia M
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you so much for your review of our hotel here at the Holiday Inn Express and Suites of Richwood Kentucky. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again during your next trip to our area. More 

Toledo, Ohio
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 22, 2015

After a terrible nite at another hotel in the area we were able to book a room for 2 nites here. It was very clean and the staff were pleasant and polite to us. The 2 clerks that we dealt with were the epitome of customer service.The room was clean, tidy and comfortable.. It was nicely decorated and had plenty... More 

Helpful?
Thank Wanda C
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

We appreciate the time you've taken to give us your thoughtful review. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. To know that the Holiday Inn Express & Suites of Richwood Kentucky's southern Hospitality was your safe haven after a... More 

Indianapolis, Indiana
Level Contributor
109 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed August 18, 2015

While traveling, one of our top choices for hotel says is a Holiday Inn Express. We discovered this one in Richwood, KY while traveling south on I-75. There was easy access from the exit, however, even a small sign at the edge of the almost hidden road would have helped. Once there, we discovered a clean, modern, and well appointed... More 

Helpful?
Thank bgoIndianapolis
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ricky Ball General Manager More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 12, 2015 via mobile

This hotel attend all requirements that suppose attend. No luxury, practical, balance between good and bad points is positive. Maybe the breakfast can be better. I can stay there again in future. In brazil hotel is little bit different

Helpful?
Thank Luziano M G
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. More 

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