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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

Certificate of Excellence
2.5 of 5
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12928 Frogtown Connector Road, Richwood, KY 41094
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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South
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Ranked #1 of 3 Hotels in Richwood
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Mike H Dallas, Texas
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92 Reviews from our TripAdvisor Community

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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Dallas, Texas
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This Holiday Inn meet all of our expectations. The hotel is located on the south side of Cincinnati and we were heading south, so we selected it to avoid the morning city traffic the next day on our departure. The establish was clean, quiet and comfortable. It was what we wanted and expected from this chain. The WIFI and breakfast... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

I have nothing, but good things to say about this hotel. Clean room, pool, breakfast, check in/out it was all excellent. After the day I had I needed something to go right and it did. Thank you so much! I would give more than 5 stars if I could.

Was this review helpful? Yes
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Dear Teresa M, We truly appreciate you taking the time to leave us such an outstanding review! It was great to hear that we were able to exceed your expectations. Here at the Holiday Inn Express of Richwood, KY, our team sincerely cares about people and we are focused on always doing the right thing for our guests! I hope... More 

Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 2, 2015

Stayed here on a drive through town. They were very helpful despite our late arrival and early departure. Rooms were very clean, but the bed simply wasn't the best. The continental breakfast was good and coffee was delicious. Handy to Cincinnati.

Was this review helpful? Yes
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Drdlee.. Our goal is to create a memorable stay for all of our guests and we apologize that your stay wasn't as memorable this visit. We appreciate your feedback and will keep your comments on our beds in mind as we continue to make improvements. I hope you will give us another chance to demonstrate our commitment to your satisfaction... More 

Wayne, New Jersey
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 31, 2015

I booked this Hotel online because of the location and rate. I booked the Executive Suite for 5 nights. The room was more than we expected. It had a small round table with 4 chairs for dining with a sink, small refrigerator and microwave. A comfortable seating area with the bathroom in the center of the room separating the sleeping... More 

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hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Frank A.. We appreciate the time you've taken to give us your thoughtful review. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. On behalf of our entire staff, we thank you for choosing our hotel and hope you will let... More 

North Branch, Michigan
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 13, 2015

The Hotel is very clean and well maintained. Large rooms, well equipped, and most comfortable bed you can imagine. Pool and spa were nice. Plenty of towels. Complimentary breakfast was very good, with lots of choices and fresh foods. Would definitely stay again. Like a few others have mentioned, the staff was a little unusual. Housekeepers wouldnt speak if you... More 

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you for taking your time to review our hotel and to give praise for the clean, comfortable rooms. Customer service is a major part of our hotel and will review your concerns. I will share your praise of a job well done. I hope to see you again on your next visit to Richwood. More 

Beaver Dam, Wisconsin
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed May 11, 2015

My wife and I were traveling on vacation and this was our stop on our journey to Lure Lake, NC. We were greeted courteously and thanked for being IHG Club members. Checking was handled easily and we were on our way to a good nights sleep. The room was clean and the bed was comfortable. Breakfast in the morning allowed... More 

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Bruce M, On behalf of myself and my entire staff of the Holiday Inn Express of Richwood Kentucky, we would like to convey our sincerest thanks for the kind words you wrote in your survey. We pride ourselves on making our guests feel relaxed and rested when they stop after there travels to and from there destinations. Hope you had... More 

TX
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

We just made stop at this holiday inn express, we were in our way to Michigan and it started to raining and the weather wasn't good at all. We didn't want to keep driving coz we have a baby and a dog with us in the car. So, we stopped at the holiday inn express at Richwood, Kentucky. Although, they... More 

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hind A and family, We were so pleased to be able to help your family out during an unfortunate weather storm. Your kindness that you exhibited during the ordeal made the staff and myself smile brighter the rest of our day. Your kind words were received by all and we send safe passages on your travels. To know that your... More 

Fort Wayne, Indiana
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 7, 2015

This hotel got strike one at check in and never dug out. Lady that initially started my check in was very rude, pushy, just seemed bothered by having to do it. Another employee came out and took over and was very nice and courteous. Breakfast was non-existent the first morning...all the hot stuff basically empty for 15 minutes or so.... More 

Was this review helpful? Yes 1
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look... More 

Hamilton, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 3, 2015

Staff was always so nice and accommodating. With priority card, received bottles of water and chips for snacks. Pools warm and kept up very good. Breakfast was good, lots to choose from. Very clean rooms. Been stopping at this one every year for past 6 years and they never fail to impress.

Was this review helpful? Yes 2
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Grizzly1079, I'm delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff is always ready to welcome you. Thank you for your loyalty and trust! Have a great day. More 

Michigan
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 4, 2015

Very nice, new hotel. All the same amenities as other newer HIE's. It was a bit difficult to find at night, because when you turn off the exit the road is very dark and almost looks like a dead end. However if you keep going on the road you'll find a very pleasant, modern hotel. My only criticism of the... More 

Was this review helpful? Yes 1
hiexpressrichwood, Front Office Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Al A, Thanks for staying at the Holiday Inn Express in Richwood, KY. Rest assured we are in the process of upgrading the lighting in all guest rooms and bathrooms. Please visit us again soon. Have a wonderful day! More 

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