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All 3 Richwood hotels

Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

2.5 of 5 Hotel   |   12928 Frogtown Connector Road, Richwood, KY 41094
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Holiday Inn Express Hotel & Suites Richwood-Cincinnati South
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64%
Ranked #1 of 3 hotels in Richwood
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
brewcrewfan80 Appleton, Wisconsin
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57 people have reviewed this hotel

Traveler rating
    13
    24
    13
    3
    4
See reviews for
26
9
1
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Appleton, Wisconsin
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

When walking into the room, there is a statement from the hotel that they are striving for a perfect 10. Therefore, this review is based on that very lofty expectation. My family was very happy to be able to find a hotel within a reasonable distance that had rooms that would accommodate our family of six. We also were pleased... More

Was this review helpful? Yes
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello, Thank you for staying with the Holiday Inn Express in Richwood, KY. We're glad you enjoyed your stay. Rest assured we have looked into the slow internet and have addressed the situation. When in the area again, it would be a pleasure to have you stay with us again! More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 11, 2014

Stayed in room 110, was very worried about being on the main floor with housekeeping room right beside us, and across from the pool area. Must have been a slow Sunday, because we didn't hear a thing from the hotel. Was definitely awaken through the night because we were on the highway side of the hotel. This room is a... More

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hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello dcrick, Please accept my sincere apologies for the issues you brought up. Rest assured your concerns have been addressed and we look forward to having you stay with us again! More

Louisville, Kentucky
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 20, 2014

NOT KID FRIENDLY, pool is freezing cold. Walls and floors pencil thin and NOT sound proof... Hotel staff clerk(s) vindictive and dishonest.... Our kids were SO happy to have arrived to their "vacation" for the first of three nights. Five minutes after check in (7:30pm) received a call from front desk clerk stating that there were complaints of "stomping" on... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Dear mschwenke, Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. We would like to address this with you further. We have sent you a private message to obtain more information about your stay. We look forward to hearing from you and being of further... More

Travelers are raving about these Richwood hotels

Union, Kentucky
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2014

Just want to bring it to your attention that you are on the best way to jeopardize the reputation of your Richwood location. We were guests last year and it was just outstanding. You got in, had your complementary cookies and coffee was fresh almost all the time. The rooms and the pool was in great shape. Food in the... More

Was this review helpful? Yes 1
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Victoria, Thank you for your review. As you know from being a "local" we had a major ice storm in the area. Unfortunately, all snow plowers were extremely busy the day of your stay. We were one of 100's of businesses that were on their list. Fortunately, we still had power while other business and residences in the area... More

minnesota
Top Contributor
64 reviews 64 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 26, 2014

Clean king room with great mattress! We needed the handicap room and it was very spacious. Breakfast was hot and generous, with eggs sausage and biscuits with gravy. A great experience. Check in quick and professional.

Was this review helpful? Yes
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello TonnaTraveler, Thank you for the great review and for staying with the Holiday Inn Express Richwood. We hope to see you again in the future. More

Nashville, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 4, 2013

Stayed at this hotel for the Thanksgiving weekend. I was visiting family and stayed at this hotel before. Stayed in a small suite and the hotel is a 10+....The king bed matress was great in fact I would buy the Matress....The furniture was modern and clean and the room was so clean you could eat off the floor. The Bathroom... More

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hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Thank you so much for your kind words. It's always very gratifying when we did what we were supposed to do in the eyes of the guest. We hope to have you stay with us again in the future! More

East Haven, Connecticut
Contributor
11 reviews 11 reviews
3 of 5 stars Reviewed November 30, 2013

Stayed for 4 nights. Finding a parking space is challenging on weekends. Pool and hot tub were down for repairs the whole time. Rooms were clean and staff was friendly. Complimentary breakfast was adequate.

Was this review helpful? Yes
hiexpressrichwood, Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello, Thank you for your review. Yes, weekends can be busy this time of they year with many people traveling for the holidays. The pool was down for one day but has been repaired. We look forward to having you stay with us again! More

Columbiana, OH
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 9, 2013

We stayed at Holiday Inn Express Hotel & Suites in Richwood. Super nice place to stay! Staff was excellent and the room was clean and nicely decorated. We were traveling to Nashville, TN and we got down the road and my husband discovered that he left his gold necklace in the room. We called right away and the person working... More

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hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Cynl57, Thank you for the kind words and we look forward to having you stay with us again! We're glad we found your gold necklace. We're not perfect but we do try our best. Once again, we look forward to seeing you again. Thanks! More

Urbandale, Iowa
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 6, 2013

The property is very nice and it is easy to get to from the highway. The first thing I noticed upon entering the hotel was a sign with names on it. It was welcoming IHG members, that was very nice. The room were comfortable and clean. The beds were comfortable, but I didn't sleep well because of the noise from... More

Was this review helpful? Yes
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello Cammy456, Thank you so much for the review. Please accept my apologies for the traffic noise you experienced. We have implemented a new program for all rooms facing the highway. All rooms facing the highway now feature ear plugs for your convenience. The eggs you mention are "Western Omelettes". We do also have plain cheese omelettes and scrambled eggs... More

Top Contributor
131 reviews 131 reviews
63 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 4, 2013 via mobile

This was my first stay at this Richwood KY. Holiday Inn express & Suites. Pretty simple sound no brainer, the property is pretty nice. I was promptly greeted by Nick and welcomed as a IHG member. Within minutes I was on my up to my room. Walking in I noticed they had a sign welcoming IHG membered guest by name,... More

Was this review helpful? Yes
hiexpressrichwood, General Manager at Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, responded to this review

Hello and Thank you for the kind words. We're glad you enjoyed your stay. Nick is he newest member of our staff and has proved to be a great asset. We look forward to having you stay with us again in the future. More

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Additional Information about Holiday Inn Express Hotel & Suites Richwood-Cincinnati South

Also Known As:
Holiday Inn Express Hotel And Suites Richwood-Cincinnati South
Address: 12928 Frogtown Connector Road, Richwood, KY 41094
Phone Number:
Location: United States > Kentucky > Richwood
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #1 of 3 hotels in Richwood
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Richwood-Cincinnati South 2.5*
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