We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 314 Jakarta hotels

The Ritz-Carlton Jakarta, Pacific Place

5.0 of 5 Hotel   |   Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Hotel website
Hotel packages
Hotel amenities
Special Offer
Up to $100 USD Credit
Save Saved
You added The Ritz-Carlton Jakarta, Pacific Place to your Saves list
The Ritz-Carlton Jakarta, Pacific Place
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
93%
Ranked #2 of 314 hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
PaulaB170571 Trentham, Australia
  • Overview
  • Reviews (141)
  • Photos (109)
  • Amenities
  • Q&A
  • Room tips (26)
  • More
Write a Review

141 people have reviewed this hotel

Traveler rating
    102
    30
    4
    2
    3
See reviews for
19
13
15
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Trentham, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My partner was working in Jakarta and I tagged along – we recently stayed at this fantastic hotel for nearly a week. After a whole day flying, we were pretty worn out when we arrived. It was such a relief to be whisked up to the reception level, have our bags taken care of, and receive a warm and friendly... More

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 18, 2014

We stayed in the two-bedroom executive residences. Property is located beside and is directly accessible to a huge mall - Pacific Place. Check-in was fuss free. We appreciated that the hotel extended to us early check in, despite nearly full occupancy. The apartment was spacious and well-appointed, with two bedrooms, separate living/dining area, two bathrooms, kitchen, and floor-to-ceiling windows. Bathroom... More

Was this review helpful? Yes 1
Manila, Philippines
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

The first time we use this hotel was December 2014 when we were relocated from Tashkent Uzbekistan to Jakarta.We had a lovely experience. It was home for us for the first 2 weeks before we moved to Pakubuwono Apartment. We were welcomed with a personalized greeting addressing you with family name. The room we had was clean,bedsheet was crisp and... More

Was this review helpful? Yes 1
canberra
Top Contributor
100 reviews 100 reviews
29 hotel reviews
248 helpful votes 248 helpful votes
5 of 5 stars Reviewed June 16, 2014

I like the Mandarin, but we tried the Ritz on our was back from Bali. It’s very good, not exceptional but still very good. Use the Club for the best service and comfort. The hotel has a propensity for small, inconsequential mistakes. Use patience with the staff, some of whom are not as adept at their jobs as they might... More

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 14, 2014

The Ritz-Carlton Jakarta deserves an excellent rating for its generous room space. I was pleasantly surprised with the space allocated to the room, and was told it is the smallest room type in this hotel! Huge bedroom cum living room, walk-in wardrobe and large sized bathroom. Service was good, friendly smiles, helpful staff, and the breakfast was wide-ranging. Location was... More

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed June 12, 2014

very convenient location, friendly staff, clean, a perfect spot in jakarta. perfect stay for better sleep quality and recovery of jet-lag . close by there is a nice shopping mall which has luxurious place and very wide variety of good selection of restaurants, hard rock cafe, potato head, din tai fung .. perfect stay for business trips.

Was this review helpful? Yes
Lausanne, Switzerland
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed May 29, 2014

I was attending a week long business meeting. My first clue that they didn't know what they were doing came at check-in. A nice young man took me to my room, or tried to.... The first room we arrived at was not cleaned from the previous guest. He explained that it was the wrong room. He apologized profusely and phoned... More

Was this review helpful? Yes 3
Xavi G, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Guest We offer our most sincere apologies for this unfortunate experience, which is not representative of our hotel. We place great emphasis on guest service and it is heartening to know that the efforts of the team were amiss to the standards expected of us. If I may, I will be delighted to share with you the actions we... More

Dubaï, Émirats Arabes Unis
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2014

Perfect stay.... From check in to check out. Very spacious room.... I loved the bathroom design and the nice view while in Bath tub. Breakfast buffet needs to be improved to include a better variety. Room service was always timely

Was this review helpful? Yes
Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed May 23, 2014

I am very impressed with my wonderful recent stay at Ritz-Carlton Place,Jakarta. What I like most about is that it is a small size luxury hotel therefore I could feel the personalise warm service even more. I was very satisfied with the impecebable cozy room. My favourite venue of the hotel is the 8 lounge at the 8th level. It... More

Was this review helpful? Yes
Wollongong, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2014

This hotel is with out doubt the most outstanding hotel I've stayed in. As a global traveler it stands alone. The staff are highly professional ,well trained customer focused! The club room excels at all levels, customer recognition, assistance ( one staff located my lost credit card in the adjacent mall within 15 minutes) . The food quality and variety... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage The Ritz-Carlton Jakarta, Pacific Place, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Ritz-Carlton Jakarta, Pacific Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Orbitz, Tingo, BookingOdigeoWL, Venere and Agoda so you can book your The Ritz-Carlton Jakarta, Pacific Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

109 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (82)
Viewed
Room/suite (28)
Viewed
Bathroom (15)
Viewed
Dining (3)
Viewed
View from room (7)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (2)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (1)
Viewed
Dining (2)
Viewed
Other (6)

Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Jakarta #2 Luxury Hotel in Jakarta #3 Family Hotel in Jakarta #8 Business Hotel in Jakarta #16 Romantic Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 
Number of rooms
62

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer