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All 314 Jakarta hotels

The Ritz-Carlton Jakarta, Pacific Place

5.0 of 5 Hotel   |   Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
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Ranked #2 of 314 hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
PaulaB170571 Trentham, Australia
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141 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Trentham, Australia
1 review
5 of 5 stars Reviewed 1 week ago

My partner was working in Jakarta and I tagged along – we recently stayed at this fantastic hotel for nearly a week. After a whole day flying, we were pretty worn out when we arrived. It was such a relief to be whisked up to the reception level, have our bags taken care of, and receive a warm and friendly... More

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 18, 2014

We stayed in the two-bedroom executive residences. Property is located beside and is directly accessible to a huge mall - Pacific Place. Check-in was fuss free. We appreciated that the hotel extended to us early check in, despite nearly full occupancy. The apartment was spacious and well-appointed, with two bedrooms, separate living/dining area, two bathrooms, kitchen, and floor-to-ceiling windows. Bathroom... More

Was this review helpful? Yes 1
Manila, Philippines
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 17, 2014

The first time we use this hotel was December 2014 when we were relocated from Tashkent Uzbekistan to Jakarta.We had a lovely experience. It was home for us for the first 2 weeks before we moved to Pakubuwono Apartment. We were welcomed with a personalized greeting addressing you with family name. The room we had was clean,bedsheet was crisp and... More

Was this review helpful? Yes 1
Top Contributor
100 reviews 100 reviews
29 hotel reviews
248 helpful votes 248 helpful votes
5 of 5 stars Reviewed June 16, 2014

I like the Mandarin, but we tried the Ritz on our was back from Bali. It’s very good, not exceptional but still very good. Use the Club for the best service and comfort. The hotel has a propensity for small, inconsequential mistakes. Use patience with the staff, some of whom are not as adept at their jobs as they might... More

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 14, 2014

The Ritz-Carlton Jakarta deserves an excellent rating for its generous room space. I was pleasantly surprised with the space allocated to the room, and was told it is the smallest room type in this hotel! Huge bedroom cum living room, walk-in wardrobe and large sized bathroom. Service was good, friendly smiles, helpful staff, and the breakfast was wide-ranging. Location was... More

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed June 12, 2014

very convenient location, friendly staff, clean, a perfect spot in jakarta. perfect stay for better sleep quality and recovery of jet-lag . close by there is a nice shopping mall which has luxurious place and very wide variety of good selection of restaurants, hard rock cafe, potato head, din tai fung .. perfect stay for business trips.

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Lausanne, Switzerland
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed May 29, 2014

I was attending a week long business meeting. My first clue that they didn't know what they were doing came at check-in. A nice young man took me to my room, or tried to.... The first room we arrived at was not cleaned from the previous guest. He explained that it was the wrong room. He apologized profusely and phoned... More

Was this review helpful? Yes 3
Xavi G, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Guest We offer our most sincere apologies for this unfortunate experience, which is not representative of our hotel. We place great emphasis on guest service and it is heartening to know that the efforts of the team were amiss to the standards expected of us. If I may, I will be delighted to share with you the actions we... More

Dubaï, Émirats Arabes Unis
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2014

Perfect stay.... From check in to check out. Very spacious room.... I loved the bathroom design and the nice view while in Bath tub. Breakfast buffet needs to be improved to include a better variety. Room service was always timely

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Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed May 23, 2014

I am very impressed with my wonderful recent stay at Ritz-Carlton Place,Jakarta. What I like most about is that it is a small size luxury hotel therefore I could feel the personalise warm service even more. I was very satisfied with the impecebable cozy room. My favourite venue of the hotel is the 8 lounge at the 8th level. It... More

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Wollongong, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2014

This hotel is with out doubt the most outstanding hotel I've stayed in. As a global traveler it stands alone. The staff are highly professional ,well trained customer focused! The club room excels at all levels, customer recognition, assistance ( one staff located my lost credit card in the adjacent mall within 15 minutes) . The food quality and variety... More

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Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton

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Bathroom (15)
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View from room (7)
Hotel & grounds (12)
Pool/beach area (2)
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Room/suite (12)
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Other (6)


Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Jakarta #2 Luxury Hotel in Jakarta #3 Family Hotel in Jakarta #8 Business Hotel in Jakarta #16 Romantic Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 
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