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Somerset Berlian Jakarta

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Jalan Permata Berlian V, Permata Hijau | Permata Hijau, Jakarta 12210, Indonesia
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1 room 1 adult
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Somerset Berlian Jakarta
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42 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed December 31, 2015 via mobile

We stayed there to celebrate new year. The receptionist was unorganised, It took us 45 mnts to checkin. First they gave us a faulty room with a room without bed sheet, no mat / towel, than they moved us to another room. They ran out of towel, we got ours after 6 hrs of waiting. Breakfast was chaos, they ran... More 

Helpful?
Thank Verra W
Budhi D, Manager at Somerset Berlian Jakarta, responded to this review

Dear Ms. Verra W, We thank you very much for your feedbacks to our property based on your recent stay experience with us. Please accept our apology for all the inconvenience that you had to go through from your arrival and during your stay with us. We will review again our processes internally to avoid this kind of situation occurs... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed November 16, 2015

I have stayed in Somerset Berlian for 1.5 years. It is a nice 2 bedrooms apartment, which is clean, comfortable and well decorated. The staffs are friendly, well trained, and serve professionally.The staffs’ timely response to my request (housekeeping, maintenance, taxi request, and etc) give me a pleasant stay in Somerset Berlian apartment. It definitely uphold the recognition for Ascott... More 

Helpful?
Thank Lee_Wai_Loon
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for taking the time to share your experience! It was great having you with us at Somerset Berlian Jakarta over the past 1.5 years too. Do keep in touch and we look forward to welcome you again at any of our serviced residence worldwide. More 

Jakarta
Level Contributor
224 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
3 of 5 stars Reviewed October 8, 2015 via mobile

Many have been written about the facility Si I won't add to it. But I want to highlight the fact that they Love to turn off the air conditioning in the lobby and in the elevators, which in a tropical country like Indonesia make it unpleasant experience. I have yet encounter a 4 or 5-star property that does this.

Helpful?
1 Thank OdysseusNY
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your feedback and we regret the unpleasant experience you had during your stay with us. As we were unable to clarify which lobby you are referring to, we take the liberty to share that the lift lobbies on our apartment floors are naturally ventilated by design while the main lobby on the ground floor is fully air-conditioned.... More 

Manila, Philippines
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 17, 2015

Absolutely amazing place for so cheap! We were thrilled to find that we could rent a two bedroom apartment in the heart of Jakarta for less than a 100 US Dollars! The place turned out to be totally awesome. The apartment was really big and spacious, fitted with all amenities like a washing machine, microwave, fridge etc. The room service... More 

Helpful?
Thank HaSiKh
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for choosing Somerset Berlian Jakarta as your accommodation during your visit to Jakarta! It is always encouraging for us to learn that our valuable residents are satisfied with our service and facilities. We hope that we will have the pleasure of welcoming you again in the near future. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2015 via mobile

The best place to come if you come in a group or family. Lobby is so inviting that my friend said that he can spend the night there instead of the room. Lol Good location, very competitive price and very chic, clean and decor is neat and well laid out. Has particularly everything you need but perhaps you all should... More 

Helpful?
1 Thank Bernard C
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We have noted your feedback regarding having more safes in the apartment. Each of our apartments is equipped with an electronic safe in the master bedroom and we can provide additional safes in the other bedrooms upon request and subject to... More 

Sydney, Australia
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 19, 2015 via mobile

We stayed in Somerset last year for about 2 weeks, we had such a great time, all the the staff were friendly from security to housekeeping. The room in our apartment was quite big, clean and all the facilities in the apartment worked really well. The swimming pool is big and clean too, I haven't tried the Gym yet, I... More 

Helpful?
Thank Dita1
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us too! We also appreciate your compliments on our service and facilities. We hope to welcome you again on your next trip to Jakarta. More 

Wuhan
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed January 19, 2015

When we relocated to Jakarta we chose to stay at the Somerset Berlian. Our decision was the result of recommendations, convenient location and Ascott Group's renowned quality standards, and we have not regretted it. Although this is not the newest serviced apartment complex, we feel real comfortable because everything is clean and in good working order. The apartments are large... More 

Helpful?
1 Thank Beat R
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for choosing Somerset Berlian Jakarta as your home away from home. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. I look forward to an opportunity to meet and welcome you in person. In the meantime, please feel free to contact me at ng.kaiquan@the-ascott.com if there is anything... More 

Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 11, 2014

Had a room this time looking over the pool. Quiet and clean. The resturant "saffron" at breakfast can be quite crowded just before 8am. The best advice is to beat the crowd or you wil be looking at empty plates. The staff seem to be more interested in thier own phones then serving you food or drink. Interrupting their social... More 

Helpful?
Thank Rolo C
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for staying with us again and for your valuable feedback. We regret that your dining experience at Saffron has left you with a negative impression. I have shared your observations with the Saffron management for their review and improvement. As their service partners, we will continue to monitor their progress to ensure a pleasant dining environment for all... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

These are definitely apartments and not a hotel. The 2 beds are great with a proper kitchen, 5 air con units, bath and shower options, washing machine and iron/ironing board. 2 flat screen tv's, DVD player and surround sound. The gym temperature really needs to be sorted out: 29'c!!!!!!! The tv channel options could be better and WiFi is too... More 

Helpful?
1 Thank seasonedtravellerno1
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your review. Indeed, many of our residents find our location a good retreat from the hustle and bustle of the city without sacrificing quick access to the key business and entertainment destinations. We currently provide 60 TV channels across major genres such as international news, sports, movies, children and entertainment. The channel options are also frequently refreshed... More 

Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 11, 2014

Nice clean big rooms! But if here for business stay away. You can't exchange money here, you can't order food past 10 pm. You don't get a mini bar. Nothing near by. If you think this is a hotel your wrong. Won't be back!

Helpful?
Thank Rolo C
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your review. We appreciate your kind compliments on our apartment size and cleanliness. As we are a serviced residence, the services and facilities we offer does differ slightly from a hotel’s. This allow us to provide our customers more value in terms of a spacious apartment that comes with a living area, dining area and fully-equipped kitchen.... More 

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