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Somerset Berlian Jakarta

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Jalan Permata Berlian V, Permata Hijau | Permata Hijau, Jakarta 12210, Indonesia
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Somerset Berlian Jakarta
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Somerset Berlian Jakarta
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35 reviews from our community

Traveler rating
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    6
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    2
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4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wuhan
Contributor
19 reviews 19 reviews
12 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 19, 2015

When we relocated to Jakarta we chose to stay at the Somerset Berlian. Our decision was the result of recommendations, convenient location and Ascott Group's renowned quality standards, and we have not regretted it. Although this is not the newest serviced apartment complex, we feel real comfortable because everything is clean and in good working order. The apartments are large... More 

Was this review helpful? Yes
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for choosing Somerset Berlian Jakarta as your home away from home. It is always encouraging for us to learn that our valuable residents are satisfied with our facilities and service. I look forward to an opportunity to meet and welcome you in person. In the meantime, please feel free to contact me at ng.kaiquan@the-ascott.com if there is anything... More 

Contributor
18 reviews 18 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 12, 2014

Had a room this time looking over the pool. Quiet and clean. The resturant "saffron" at breakfast can be quite crowded just before 8am. The best advice is to beat the crowd or you wil be looking at empty plates. The staff seem to be more interested in thier own phones then serving you food or drink. Interrupting their social... More 

Was this review helpful? Yes
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for staying with us again and for your valuable feedback. We regret that your dining experience at Saffron has left you with a negative impression. I have shared your observations with the Saffron management for their review and improvement. As their service partners, we will continue to monitor their progress to ensure a pleasant dining environment for all... More 

2 reviews
4 of 5 stars Reviewed October 20, 2014

These are definitely apartments and not a hotel. The 2 beds are great with a proper kitchen, 5 air con units, bath and shower options, washing machine and iron/ironing board. 2 flat screen tv's, DVD player and surround sound. The gym temperature really needs to be sorted out: 29'c!!!!!!! The tv channel options could be better and WiFi is too... More 

Was this review helpful? Yes
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your review. Indeed, many of our residents find our location a good retreat from the hustle and bustle of the city without sacrificing quick access to the key business and entertainment destinations. We currently provide 60 TV channels across major genres such as international news, sports, movies, children and entertainment. The channel options are also frequently refreshed... More 

Contributor
18 reviews 18 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 11, 2014

Nice clean big rooms! But if here for business stay away. You can't exchange money here, you can't order food past 10 pm. You don't get a mini bar. Nothing near by. If you think this is a hotel your wrong. Won't be back!

Was this review helpful? Yes
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your review. We appreciate your kind compliments on our apartment size and cleanliness. As we are a serviced residence, the services and facilities we offer does differ slightly from a hotel’s. This allow us to provide our customers more value in terms of a spacious apartment that comes with a living area, dining area and fully-equipped kitchen.... More 

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed May 28, 2014

My 2nd time returning to this apartment. IT is still as good as my previous stay. You can find the good points of this place from my previous post on this apartment at tripadvisor. A few negative things which i have to highlight. The room service is very slow this time. I have to call a couple of times to... More 

Was this review helpful? Yes 2
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for taking the time to write another review. It is great to have you stay with us again. We regret that the room service you have experienced this time is not in line with Saffron restaurant’s usual standard. I have shared your feedback with the restaurant management. They are investigating and will improve where required to continually provide... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2014

Great place to come home to at the end of a hard day's work. The facilities and the staff are great. Maybe because of some renovations, some areas might not be well presented. The breakfast here is not boring. Unlike other hotels or apartments, breakfast tends to be the same everyday. They do have a wide selection of breakfast items... More 

Was this review helpful? Yes
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your compliments on Somerset Berlian Jakarta. We are happy to hear that you have enjoyed our facilities and service. We are currently carrying out some minor refurbishment works at our common areas as part of our property improvement programme. We thank you for your kind understanding that some of these areas were not well presented when the... More 

Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2014

today, i've had my first experience at Somerset Berlian, a guest relation officer named "EGA" doesn't have a welcome service and not fit for a luxurious apartment such as a Somerset. to management, please do some review for her!!!! she is also wearing a polo t shirt at front desk area

Was this review helpful? Yes 2
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your review. We read with much concern about your feedback on our Guest Service Officer Ms. Ega. I will appreciate it if you could contact me at ng.kaiquan@the-ascott.com with more details so that I can personally investigate further and address your concerns appropriately. For your kind information, all Ascott / Somerset staff wears a Go Green polo... More 

Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed December 18, 2013

Stayed here with friends on 3 bedrooms, Check in was Superb, smooth, easy and convenience. Breakfast is good, with local delicacy, and the place was walkable to the nearest Shopping arcade (belleza mall, and ITC permata Hijau) around 10-15 minutes walk from the hotel but not recommended after night, because it was dark because the road was small and lack... More 

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NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for your valuable feedback. We read with much concern about the unpleasant experience you had with parking during your stay with us in August 2013. We strongly encourage our Residents to share their concerns with the Duty Manager so that we can take corrective actions immediately with the objective of making his/her stay a pleasant one. In this... More 

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 4, 2013

I stayed here from 30th oct to 4 nov 2013. I stayed in their 2-bedroom suite. Pros: -The hotel is clean, has good securities(need card to access every level of the building), -spacious. -It has kitchen(with equipments and utensils all in), microwave oven for heating food, oven for baking and stove for cooking. even has backroom with another small toilet,... More 

Was this review helpful? Yes 2
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. I’m pleased to share that Somerset Berlian Jakarta has recently started a partnership with Blue Bird Group to improve taxi availability at the serviced residence. Results have been positive so far and we are confident that this arrangement will help more... More 

New Delhi, India
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 22, 2013

We chose to stay at this apartment hotel instead of a hotel in Jakarta earlier this month and didn't regret our decision. Our apartment (two bed room with separate bathrooms) was spacious, well furnished with all amenities we expect a good apartment hotel to have. Front desk and other staff are very courteous and extremely helpful. Breakfast was Ok for... More 

Was this review helpful? Yes 1
NgKaiQuan, Residence Manager at Somerset Berlian Jakarta, responded to this review

Thank you for taking the time to write this review! It is great to have you stay with us. We appreciate your review and the compliments about or service and facilities. We hope to welcome you again. More 

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