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All 311 Jakarta hotels

Somerset Berlian, Jakarta

4.5 of 5 Hotel   |   Jalan Permata Berlian V, Permata Hijau | Permata Hijau, Jakarta 12210, Indonesia (Grogol Petamburan)
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Somerset Berlian, Jakarta
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75%
Ranked #99 of 311 hotels in Jakarta
A recent review
4 of 5 stars Reviewed May 28, 2014
Remmy69 Singapore, Singapore
  • Overview
  • Reviews (29)
  • Photos (36)
  • Amenities
  • Room tips (6)
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29 people have reviewed this hotel

Traveler rating
    9
    13
    5
    0
    2
See reviews for
8
3
Solo
0
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Singapore, Singapore
Contributor
16 reviews 16 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 28, 2014

My 2nd time returning to this apartment. IT is still as good as my previous stay. You can find the good points of this place from my previous post on this apartment at tripadvisor. A few negative things which i have to highlight. The room service is very slow this time. I have to call a couple of times to... More

Was this review helpful? Yes 1
NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for taking the time to write another review. It is great to have you stay with us again. We regret that the room service you have experienced this time is not in line with Saffron restaurant’s usual standard. I have shared your feedback with the restaurant management. They are investigating and will improve where required to continually provide... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2014

Great place to come home to at the end of a hard day's work. The facilities and the staff are great. Maybe because of some renovations, some areas might not be well presented. The breakfast here is not boring. Unlike other hotels or apartments, breakfast tends to be the same everyday. They do have a wide selection of breakfast items... More

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NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for your compliments on Somerset Berlian Jakarta. We are happy to hear that you have enjoyed our facilities and service. We are currently carrying out some minor refurbishment works at our common areas as part of our property improvement programme. We thank you for your kind understanding that some of these areas were not well presented when the... More

Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2014

today, i've had my first experience at Somerset Berlian, a guest relation officer named "EGA" doesn't have a welcome service and not fit for a luxurious apartment such as a Somerset. to management, please do some review for her!!!! she is also wearing a polo t shirt at front desk area

Was this review helpful? Yes 2
NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for your review. We read with much concern about your feedback on our Guest Service Officer Ms. Ega. I will appreciate it if you could contact me at ng.kaiquan@the-ascott.com with more details so that I can personally investigate further and address your concerns appropriately. For your kind information, all Ascott / Somerset staff wears a Go Green polo... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 18, 2013

Stayed here with friends on 3 bedrooms, Check in was Superb, smooth, easy and convenience. Breakfast is good, with local delicacy, and the place was walkable to the nearest Shopping arcade (belleza mall, and ITC permata Hijau) around 10-15 minutes walk from the hotel but not recommended after night, because it was dark because the road was small and lack... More

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NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for your valuable feedback. We read with much concern about the unpleasant experience you had with parking during your stay with us in August 2013. We strongly encourage our Residents to share their concerns with the Duty Manager so that we can take corrective actions immediately with the objective of making his/her stay a pleasant one. In this... More

Singapore, Singapore
Contributor
16 reviews 16 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2013

I stayed here from 30th oct to 4 nov 2013. I stayed in their 2-bedroom suite. Pros: -The hotel is clean, has good securities(need card to access every level of the building), -spacious. -It has kitchen(with equipments and utensils all in), microwave oven for heating food, oven for baking and stove for cooking. even has backroom with another small toilet,... More

Was this review helpful? Yes 1
NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. I’m pleased to share that Somerset Berlian Jakarta has recently started a partnership with Blue Bird Group to improve taxi availability at the serviced residence. Results have been positive so far and we are confident that this arrangement will help more... More

New Delhi, India
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 22, 2013

We chose to stay at this apartment hotel instead of a hotel in Jakarta earlier this month and didn't regret our decision. Our apartment (two bed room with separate bathrooms) was spacious, well furnished with all amenities we expect a good apartment hotel to have. Front desk and other staff are very courteous and extremely helpful. Breakfast was Ok for... More

Was this review helpful? Yes 1
NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for taking the time to write this review! It is great to have you stay with us. We appreciate your review and the compliments about or service and facilities. We hope to welcome you again. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 9, 2013 via mobile

Pros. Handy Gym Helpful to have a convenience store as well. Stayed in two bedroom apartment, main bedroom is a good size with an ensuite, the 2nd bedroom is an adequate size but not for long term. Cons. Pool was very dirty Food at the restaurant is atrocious , full of oil and under cooked food, the service very poor.

Was this review helpful? Yes
NgKaiQuan, Residence Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for your valuable feedback. We regret that our swimming pool condition and the restaurant have left you with a negative impression of Somerset Berlian Jakarta. Cleaning and maintenance of our swimming pool is carried out on a regular basis. Following your feedback, we have reminded our Housekeeping team to be more alert and increase the cleaning and maintenance... More

Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 21, 2013 via mobile

The three bedroom apartment is huge! Plenty of space for a party of five plus a helper room. The TV has the best channels available in Jakarta. The breakfast is delicious with many healthy American choices, fresh waffles and omelets. The hotel pool is fabulous and the workout facilities are great. The kitchen in your apartment is equipped with an... More

Was this review helpful? Yes 1
NgKaiQuan, General Manager at Somerset Berlian, Jakarta, responded to this review

Thank you for your compliments on Somerset Berlian Jakarta. We are happy to hear that you have enjoyed our facilities and service. We look forward to welcome you again. More

Bangalore, India
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2013

I had stayed at this hotel, despite warnings from my colleague who had a particularly bad experience with a leaky room and hence had low expectations. I rather had a pleasant experience. The hotel is geared towards long term stays and that is quite obvious in the services at hotel. Pros : 1. The rooms/ suites were actually quite good.... More

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Bandung
Contributor
18 reviews 18 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 7, 2013

We visit Jakarta quite often, and with two young children and a nanny tagging along, we can't really stay in a regular hotel. We need a fully furnished apartment. Somerset is my regular go-to place. It's clean, spacious, has nice pool, modern furniture, complete amenities. Staff are friendly and efficient. Location is a bit out of nowhere, but since we... More

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Additional Information about Somerset Berlian, Jakarta

Address: Jalan Permata Berlian V, Permata Hijau | Permata Hijau, Jakarta 12210, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Somerset Berlian, Jakarta 4.5*
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Also Known As:
Somerset Berlian, Jakarta Hotel Jakarta

36 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#53 Luxury Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
Somerset Berlian Jakarta is nestled within the exclusive Permata Hijau residential district, surrounded by lush greenery and landscaped gardens, it offers a private and stylish retreat from the city bustle while being only a 15 minute drive from the prime financial hub of Jakarta. The spacious residences offer comfort and security while the convenience of location makes it an ideal accommodation choice for international executives and families where a wide variety of shopping venues, entertainment and restaurants are a few minutes away. Live in the dynamic city of Jakarta and enjoy all the comforts and security of home with Somerset Berlian. ... more   less 
Number of rooms
147

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