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Somerset Grand Citra

Jl. Prof Dr. Satrio Kav. 1, Kuningan, Jakarta 12940, Indonesia
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Best prices for: 1 room 1 guest
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Somerset Grand Citra
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Somerset Grand Citra
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63 reviews from our community

Traveler rating
    9
    19
    18
    8
    9
See reviews for
21
3
2
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Colombo, Sri Lanka
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

Even though there are many service apartments in Jakarta, I like this Somerset Grand Citra Jakarta just because the look of it. I like the horse statues overlooking the pool and the pool too is nicely designed by them. You get continental breakfast daily and can get what you want from the cafes in & out the apartment building."

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Chennai (Madras), India
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 16, 2015

Positives - Convenient Location. In business area. Good restaurants around. Negatives -Extremely Dated - Appliances, furniture, etc. is all old. Furniture (chairs, carpets & drapes) all have stains on them. My closet doors do not open properly (they have a magnet hinge, and I need to manually undo the hinge on the bottom in order to open my left closet... More 

Was this review helpful? Yes 2
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 10, 2015

Booked this property thinking it was a hotel. The check in was a bit slow and receptionist was average. Stayed two nights 4 and 5 February and was checked in a single bedroom unit on the third floor and the toilet was smelly and had no shower facility. The bed linens were really old in fact the pillow covers were... More 

Was this review helpful? Yes 2
Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 25, 2014

I've spent 4 nights at the Somerset Grand Citra serviced apartment. As I'm travelling in a family of 4, we have gotten ourselves the 3-bedroom deluxe apartment, that comes with 3 bedrooms, a living room, dining hall and a kitchen with balcony. Overall, the apartment was old and dusty. The size of the rooms are the same, only that the... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2014 via mobile

stayed here for 3 nites. It is a serviced apartment rather than hotel. one bedroom unit was huge with kitchen and dining room. slightly old but perfect if you looking for something quiet. very comfortable bed. pool was big though more for kids as only 1.2m deep. big mall within 5 mins distance with lots of food options. convenient location.... More 

Was this review helpful? Yes 2
Bogota, Colombia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 22, 2014 via mobile

The hotel is old but is good, huge apartments with all that is needed, people are kind, pool area is perfect and breakfast is good, prices are reasonable and the mall next to it makes it perfect, free really good wifi, well cleaned, environement friendly recommended!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 25, 2014

I already reserved for 13 days from 27 july to 9 august... I wish to find this hotel as I hope . since I will be with family . am looking for good service and suitable apartments. if I found a problem and no body solve it...then I will leave the place and refund my money. Turki Abdulaziz

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 30, 2014

We have stayed in a few Ascott properties before, and as always we are happy with the services provided by its properties, which include the Somerset Grand Citra. Although the apartment is a bit old, it is very clean. The apartment we had, 3 bedrooms, is very spacious. One of the front desk staff was very helpful. If not mistaken... More 

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Karachi, Pakistan
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 28, 2014

Location wise it's good with malls on walking distance as far as the hotel is concerned I have nothing nice to stay only that the food for room service is good if they attend your call!! The apartment is big as we had two bedroom but the decor is of ancient times, showers accessory was really bad and lastly very... More 

Was this review helpful? Yes 2
ROY L, Manager at Somerset Grand Citra, responded to this review

Dear Sir/Mdm, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Unfortunately, there... More 

Cambridge, Canada
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed March 6, 2014

A colleague of mine and I stayed here this week for business. The property as advertised seemed absolutely perfect for our needs and the pictures on their website were very accurate and descriptive of the place...but.... It was pretty rundown and my suite was quite dirty. Curtains and rugs had stains all over them and a lot of mildew in... More 

Was this review helpful? Yes
ROY L, Manager at Somerset Grand Citra, responded to this review

Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Unfortunately, there is no... More 

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