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Arion Swiss-Belhotel Kemang Jakarta

4.0 of 5 Jl. Kemang Raya No.7 | Jakarta Selatan, Jakarta 12730, Indonesia
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Arion Swiss-Belhotel Kemang Jakarta
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Arion Swiss-Belhotel Kemang Jakarta
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104 reviews from our community

Traveler rating
    14
    37
    38
    11
    4
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

This is a decent middle-class hotel with great location right in the center of Kemang. The staff is super friendly, the breakfast buffet is quite good, rooms and amenities (especially the gym) could use a little bit of upgrading. If you are not a big fan of sleeping with air-condition on, it was annoying that the system could not be... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Mr. Juergen, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you very much for staying with us and thank you for your compliments on our service, we are glad to learned that you have enjoyed your stays while you were visiting Jakarta. I will certainly share this good news with my team to make sure that we continuously maintain... More 

Jakarta, Indonesia
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 21, 2014

stayed her for a weekend. love the location. it is superb. right in the center of Kemang. easy access to the hippest place there. though it is an old hotel, but it's got that homey feeling. well, at least for me. the lobby is not too spacious but quite alright. staffs are polite and helpful. room is clean, good aircon,... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Ms. Aya, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! On behalf of Arion Swiss-Belhotel Kemang Jakarta, I would like to thank you for taking the time to share your stay experience on us. I am very pleased to read that overall you have enjoyed our hotel and facilities. It is in line with the principles of Swiss-Belhotel International that... More 

Fremantle, Australia
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 18, 2014

Good foyer, very nice breakfast buffet..busy hotel..standard room quite basic, but tidy ensuite with shower/bath..rooms starting to age a little bit..Near to some good restaurants and Murphys Irish Pub is only 150m from entrance...Overall good experienceI have read reviews that the rooms smell of smoke..I am a smoker that never smokes in hotel rooms, and I couldnt smell anything..in fact... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Reviewer, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! On behalf of Arion Swiss-Belhotel Kemang Jakarta, I would like to thank you for taking the time to share your stay experience on us. I am very pleased to read that overall you have enjoyed our hotel and facilities. It is in line with the principles of Swiss-Belhotel International that each... More 

Senior Contributor
29 reviews 29 reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 27, 2014

It's been already some years since we have chosen this hotel as our base for all of our visits to all the family of my wife here in Jakarta, the location is very convenient especially when you arrive at the airport and of course to go around in the center of Jakarta. Arion Swiss Kemang is surrounded by dozens of... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Mr. Ferdi, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you very much for staying with us and thank you for your compliments on our service, we are glad to learned that you have enjoyed your stays while you were visiting Jakarta. I will certainly share this good news with my team to make sure that we continuously maintain... More 

A TripAdvisor Member
3 of 5 stars Reviewed October 17, 2014

When i've got a business meeting n stay for a night in arion swiss bel, there some part that bother me: 1.the glass in the meeting room are not changed the whole day...as u know maybe there are different people seated there.maybe put a mineral water refill in back of meeting would be helpful. 2.the servant in meeting room.just wandering... More 

Was this review helpful? Yes 1
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Reviewer, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you for your comment and feedback, please accept our apology for the inconvenience caused to due to the fact that the service we provided has failed to meet your expectation. I have addressed the matter to our Food & Beverage Manager to make sure that this would not happen again... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 7, 2014

Biggest problem was that the rooms smell like smoke. We upgraded to a junior suite for more than double the money and still smelled like cigarettes in the non-smoking section. If you don't smoke, don't stay here. If you don't mind the smell, everything else was pretty good for the price point. Service was mostly good. Food, pretty good. Spa... More 

Was this review helpful? Yes 1
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Reviewer, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you for taking your time for comment on your recent stay with us. We truly apologize for the inconvenience you had. I am concern regarding your comment with non smoking rooms also noise during contraction, currently we are doing renovations at lobby area & restaurant for better service and guest... More 

Waikoloa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed October 7, 2014

Great location and price. Nice pool and gym. But there are a couple things that we didn't like about it: - The ventilation was bad or none at all. We could smell cigarettes through the AC/vent in the non-smoking room/floor. - Mildew in the bathroom shower. - There was some loud constructions going until midnight. Had to call front desk... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Reviewer, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you for your comment and feedback, please accept our apology for the inconvenience caused to due to the fact that the service we provided has failed to meet your expectation. As to the comment you mentioned on our bathroom shower heads and AC ventilation, I have addressed the matter to... More 

The Hague, The Netherlands
1 review
5 of 5 stars Reviewed October 1, 2014

I had a most pleasant stay at the Swiss-Belhotel Kemang Jakarta! The facilities are splendid and the staff are extremely friendly and helpful. I stayed here twice and even had a fare reduction. Super!

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Reviewer, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! On behalf of Arion Swiss-Belhotel Kemang Jakarta, I would like to thank you for taking the time to share your stay experience on us. I am very pleased to read that overall you have enjoyed our hotel and facilities, I will certainly share this good news with my team to make... More 

Phnom Penh, Cambodia
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 6, 2014

I spent several long stays (1 month or more each) during the last year for professional reasons in Jakarta, and my company booked me in Arion Swiss-Bel because it was convenient for my office location. I could not be more satisfied with the choice! Rooms are large and well equipped (nice bathroom!), the staff (from top to bottom positions) is... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Mr. Jean Marc, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you very much for staying with us and thank you for your compliments on our service, we are glad to learned that you have enjoyed your stays while you were visiting Jakarta. I will certainly share this good news with my team to make sure that we continuously... More 

Singapore
Top Contributor
160 reviews 160 reviews
93 hotel reviews
362 helpful votes 362 helpful votes
1 of 5 stars Reviewed September 2, 2014

I had a very disappointing stay at this hotel over the past weekend. While the hotel is located in a good spot in Kemang, clean and offers good facilities, the service rendered was the worst in an indonesian hotel I have seen. Made 6 calls for a hairdryer and an adaptor to be delivered to my room over 1hr 30mins... More 

Was this review helpful? Yes
GMSBAK, General Manager at Arion Swiss-Belhotel Kemang Jakarta, responded to this review

Dear Mr. Chan, Warmest Greetings from Arion Swiss-Belhotel Kemang Jakarta! Thank you for your comment and feedback, please accept our apology for the inconvenience caused to due to the fact that the service we provided has failed to meet your expectation. I have addressed the matter to our Executive Housekeeper to make sure that this would not happen again in... More 

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Additional Information about Arion Swiss-Belhotel Kemang Jakarta

Address: Jl. Kemang Raya No.7 | Jakarta Selatan, Jakarta 12730, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Arion Swiss-Belhotel Kemang Jakarta 4*
Number of rooms: 94
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Also Known As:
Arion Swiss-Belhotel Kemang Jakarta Hotel Jakarta
Hotel Style:
#61 Luxury Hotel in Jakarta

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