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Aston Rasuna

4.0 of 5 Komplek Apartemen Taman Rasuna, Jakarta 12960, Indonesia
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Aston Rasuna
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Aston Rasuna
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262 reviews from our community

Traveler rating
    75
    111
    44
    19
    13
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59
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110
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Chinese (Simplified) first
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    (65)
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    (75)
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I stayed at Rasuna for about 5 days. What I like the most is the location, the large room, friendly staff, cool swimming pool, and nearby the Soemantri sport center, mall, and many restaurants. However, there were several things that need improvement like the electricity (some were off), and the food (the menu was quite boring).

Was this review helpful? Yes
AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mr/Mrs Riuls Warm Greetings from Aston Rasuna Jakarta First of all, I would to thank you for your valuable comments regarding our property. I will certainly bear these in mind when we consider improvements to our service quality standards in the future. I would also like to extend my sincere apologies for the inconvenience you encountered during your stay... More 

Aberdeen, United Kingdom
2 reviews
4 of 5 stars Reviewed 5 weeks ago

Why stay in a hotel room when you can have a whole apartment? The Aston Rasuna is a great place to stay. Centrally located and easy to get to. Exceptionally friendly staff always ready to help and make one feel at home. I've stayed here several times and never fail to return!

Was this review helpful? Yes
AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mr. Carl Warm Greetings from Aston Rasuna! First and foremost, we would like to express our warm thanks for sharing your experience whilst staying at the Aston Rasuna. It is a pleasure to know that you were greatly satisfied with our product and range of services. Thank you so much for your kind compliments, and we look forward to... More 

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

I stayed here with my wife a month ago. It's a pleasant place to stay, and the room is large, cause it's an hotel apartment. You can easily find foods nearby, where there are malls where you can reach by foot. Staffs are nice and helpful on the front desk. Breakfast is delicious and have many varieties.

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AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mr. Andhika Warm Greetings from Aston Rasuna! First of all, we would like to thank you for your kind comments, and we are pleased to have you and your wife as our guests at the Aston Rasuna. We are delighted to know that we have served you well. Once again, thank you very much for your valuable comments, and... More 

Jakarta, Indonesia
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 16, 2014

I came with my husband, initially for refreshing because we are always busy to working. After sensing the state of this hotel, we enjoyed a great atmosphere .... we quite enjoyed the view of the building lights at night, and we also went to the nearest mall to walk, because this hotel is very strategic position. safety, cleanliness and service... More 

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AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mrs. Amelia Warm Greetings from Aston Rasuna! First of all, we would like to thank you for your kind compliments. We are pleased to have you and your husband as our valued guests at Aston Rasuna. It is a pleasure to know that you were satisfied with our product and service. We look forward to welcoming you again at... More 

Senior Contributor
27 reviews 27 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 11, 2014

the location of hotel is great, but the way where they design the hotel is bad, first of all you will facing to tight and small lobby, the front desk staff keep delaying you on check in, and then you have to take a Q for the elevator too much people wait and there is 2 working lift for all... More 

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AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mr/Mrs. badmirshal1, Warm Greetings from Aston Rasuna Jakarta ! First and foremost, we would like to thank you for your valuable comment, and would also like to extend our sincere apologies for the inconvenience you and your friends experienced whilst staying at the property. We apologize for the problems you experienced during check-in. We have already notified our Front... More 

S'pore
Contributor
19 reviews 19 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 29, 2014

My family and I went to Jakarta in December last year and chose to stay at Aston Rasuna as my close colleague who is a local there, highly recommended this apartment given the location and close proximity to the eateries in a mall across the property. Here was the email which i sent to the hotel as a feedback, after... More 

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AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear eTripPlanner, Warm Greetings from Aston Rasuna Jakarta First of all, I would like to apologize sincerely for the inconvenience you and your family experienced whilst staying at the property. The issues that you have recounted serve as an important input for us to improve further our service standards. Following the problem you encountered with our room facilities and equipment,... More 

1 review
4 of 5 stars Reviewed September 30, 2014

I stayed in Aston Rasuna for 9 months and have found excellent house keeping service from all the guys but special praise for Daidi who helped and treated my family with respect & care. If i ever visited Jakarta again, i wish to stay in Aston Rasuna. Thanks.

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AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mr. Shahzad Salam K, Warm Greetings from Aston Rasuna Jakarta First of all, I would like to sincerely thank you for your kind compliments and for sharing your experience while staying with us. We are delighted to know that we have served you well during your stay. I have personally shared your comment with Dedi, and he was very... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
3 of 5 stars Reviewed September 28, 2014

I must say I do like the surrounding it's pretty centrally located. Room facilities are quite basic. Breakfast was basic, little crowded and the staff at the egg station was rather rude. The elevator to the rooms were terrible slow and small. Sometimes had to wait 15 mins to get up to the rooms.!! Not the best Aston in Jakarta... More 

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AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mrs. Endah Warm Greetings from Aston Rasuna Jakarta! First of all, I would like to apologize sincerely for the inconvenience you experienced in regards of our F&B service quality. We are also regretted about the elevator problem you encountered, but we do have two elevators, one each for odd and even floors, plus a service elevator also accessible to... More 

Hyderabad, Andhra Pradesh, India
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 24, 2014

Might not be the most fancy of places to stay, but Aston Rasuna comes the closest to the expression "Home away from home". This was my umpteenth visit to Jakarta and my fifth stay at Aston.Very strategically located with all amenities closeby, you can rest assured to relax in a inviting and comfortable atmosphere. The staff is very happy and... More 

Was this review helpful? Yes
AstonRasuna-Jakarta, General Manager at Aston Rasuna, responded to this review

Dear Mr/Mrs. Emptymusings, Warm Greetings from Aston Rasuna Jakarta ! First and foremost, I would like to thank you for your kind compliments. We are pleased to know that we have served you well. And for your kind input regarding our food at meZZa, I have shared your comments with my Food & Beverage Team, and will immediately improve the... More 

NZL
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 5, 2014

hi. we are a group of 3, from new zealand. for 3 nites. This hotel got so many things went wrong, hea they are: at checkin was asked to pay for extra bed, and extra breakfest. yet paperwork from hotels.com said this was included. "Yogi" refused to accept the print out and told us to pay the balance. this was... More 

Was this review helpful? Yes 4
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Additional Information about Aston Rasuna

Address: Komplek Apartemen Taman Rasuna, Jakarta 12960, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Rasuna 4*
Number of rooms: 223
Reservation Options:
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Also Known As:
Aston Rasuna Hotel Jakarta
Aston Hotel Rasuna
Jakarta Aston
Hotel Style:
#38 Spa Hotel in Jakarta
#57 Luxury Hotel in Jakarta

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