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Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No. 1, Jakarta 14420, Indonesia
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1 room 1 guest
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Novotel Jakarta Mangga Dua Square
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892 Reviews from our TripAdvisor Community

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Traveler rating
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    418
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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (892)
  • Mar-May only
    (217)
  • Jun-Aug only
    (279)
  • Sep-Nov only
    (192)
  • Dec-Feb only
    (204)
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1 review
3 of 5 stars Reviewed 2 days ago NEW

I stayed with my wife and two kids for one night during the weekend. The hotel is located strategically near famous shopping haven ITC Mangga Dua and recreational park Taman Impian Jaya Ancol. The room was spacious and comfort. This has been the good quality of Novotel hotels. What really impresses me is the size of the Koi fish pond.... More 

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Amsterdam
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed 2 nights in this Novotel, overall we thought that the hotel was good but not great. The staff was very welcoming and eager to help. Pool looks nice but be aware that the sun is gone after 4 pm, the pool is huge (Olympic size)! Room is basic but spacious. The breakfast had a wide variety of choices:... More 

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Harrogate, United Kingdom
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Access from the airport was relatively easy as the hotel is close to the Airport Motorway, I arrived early evening and the reception welcome was excellent, I was promptly checked in and handed my free welcome drink voucher (due to Novotel Membership). On arrival at my room, wow, it was like walking into a sauna, this is due to the... More 

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Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the moment we stepped into the hotel till the time we checked out, we were wonderfully impressed with your hotel staff, especially Lian. My wife and I are delighted to have stayed at Novotel Mangga Dua, for the fourth time. All our needs was looked after. Lian made sure we had what was needed and more. Breakfast was awesome.... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear MohamedAliJais Thank you for being our guest and leave us a wonderful review on TripAdvisor We love to make our guests feel at home and well taken care of. Hence, it’s a delight to know that Lian as well as the team’s service was good. Your comments have been shared with them and I am sure that this will... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Nice, helpful and friendly staff. Great location, surrounded with great food. Convenient and amazing hotel breakfast. Was there for Indonesia Yacht Show (official accommodation). Enjoyed my stay and had a great time.

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear fchew88 Thank you for taking the time to write such a great review of Novotel Jakarta Mangga Dua Square. It was a great pleasure to be your preferred hotel during your trip to Jakarta and learned that you have a very good experience while staying with us. There is no better satisfaction than knowing that we were able to... More 

Surfers Paradise, Australia
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

As a platinum advantage plus member, I travel extensively and have done so for the last 30 odd years. Just so you understand, to become a platinum member, you must be in an accor hotel over 60 times per year. So I'm well qualified to comment on the many deficiencies of this hotel. From the moment I arrived and the... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Shawn R First and foremost I would like to thank you very much for your review of your recent stay at our hotel. Your feedback and comments are extremely valuable to us, as we always strive to improve with each and every stay. I sincerely apologize for about aspects of your stay that does not meet your expectations. We... More 

berlin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in the 9th floor and while the room was ok the staff was top class. Accomodating and helpful. the people also on the executive lounge on the 8th floor were exceptional and also were ready to provide and help me indulge into every wimp I had..... Top for work trips as well as holidays trip!!!

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear pichatrueno Thank you for staying at Novotel Jakarta Mangga Dua Square and posting a nice review for us on Tripadvisor. It is a pleasure to read your positive comments regarding how comfortable the room was and how the staffs were friendly and helpful throughout your stay. I trust a positive comments such yours will motivate our team to keep... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

I just love this place. Very friendly, well maintained(very clean), and makes you very comfortable. Morning buffet is the best as well. There arw many selections from Indonesian, American, Chineses, Japanese, and more. You get some extra weights after staying here for couple days.. Delicious food. Especially, thanking to Ali and Lince for outstanding service and made me feel as... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Valuable Guest Thank you for your generous review for Novotel Jakarta Mangga Dua Square! It is our utmost pleasure to have and to serve you at Novotel Jakarta Mangga Dua Square. We are glad to hear that the service rendered had made your stay a memorable one. We would pass your compliment to Mr. Ali as well as Ms.... More 

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