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Novotel Jakarta Mangga Dua Square

4.0 of 5
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Jalan Gunung Sahari Raya No. 1, Jakarta 14420, Indonesia
Novotel Jakarta Mangga Dua Square
Best prices for: 1 room 1 guest
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Ranked #54 of 352 Hotels in Jakarta
A recent review
5 of 5 stars reviewed 5 days ago
simonhoedoyo Semarang, Indonesia
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838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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    (217)
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Kolkata
1 review
3 of 5 stars Reviewed 5 days ago NEW

Check In Staffs Weni & Tiara was very expert in their job and very friendly. Management should do a renovation at Shower place floor levelling. Great location and near to the business and happening place.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear bimangh9 Thank you for taking your valuable time to write a review concerning your recent stay with us. I am delighted to learn that you have been impressed by the level of service our associates have provided you. I have passed on the message to them and I trust a positive comments such yours will motivate our team to... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Staying in Novotel Mangga Dua will always be a great pleasure. The service, the food, the staff is beyond expectation. Especially for Masitoh and Edelyne who always give their best to the guest. Also, what I like the most is the swimming pool olympic sized! Wonderful..... :D

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear linxiaowen Many thanks for your positive review of Novotel Jakarta Mangga Dua Square, it is very much appreciated. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates as well that our iconic Olympic-size swimming pool has highly contributed to your satisfaction. Once again, thank you for... More 

Singapore, Singapore
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The service level is great and easy access to shopping at Mangga Dua Square; staying there for business trip are a few years now. If you have booked at Executive level (8 & 9th floor), there is FOC laundry and exclusive lounge for breakfast and they provide a reasonable range of food/drinks for coffee/tea breaks overlooking the pool. The check-in... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Tat Tong K Thank you for staying at our Premier Floor and share your recent experience at our hotel on Tripadvisor. It was a great pleasure to be your preferred hotel during your trip to Jakarta and the convenient location of the hotel was good for you. Service is a top priority for us and therefore we’re delighted to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

novotel its the best place for stay and i'm very comfortable to stay at premier floor excellent room and great service with the best staff lian and lince so friendly and i do appreciate cause they treat me so special as a guest i fell so lucky can stay in novotel jakarta mangga dua square

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Franky P Thank you for staying at Novotel Jakarta Mangga Dua Square and posting a nice review for us on Tripadvisor Service is a top priority for us and hence we’re pleased to know that our team was friendly and helpful. Your comments have been shared with Lian and Lince and I am sure that this will serve as... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Novotel is the best hotel to stay... Easy to access... Pleasant room (8139) always pampering me with alot of compliment.... Freindly front office staff which always give you a smile... Miss Lince and miss Hawa always be there to fullfill what i need.....

Was this review helpful? Yes 1
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Abestari Many thanks for your positive review of Novotel Jakarta Mangga Dua Square, it is very much appreciated.. I am very happy to read that your interaction with the team was personable and service met with your expectations. I will certainly be sharing your comments to Hawa and Lince, this can certainly only motivate them to continue with their... More 

Cimahi, Indonesia
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed in this hotel for twice a year for the last 3 years. Couldn't find a better one for its great combination: perfect location, reasonable price, friendly staffs, clean and cozy. my last stay was in February and will come back in the July. Looking forward to have the same great vacation as my last stay.

Was this review helpful? Yes 1
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Sutanto_agus1977 May I take this opportunity to thank you for not only taking the time to provide feedback on TripAdvisor in regards to Novotel Jakarta Mangga Dua Square; but also for your loyalty and continued patronage. I am glad that our service and facilities have fulfilled your expectation and it is great to know that you have been benefited... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Sufficient and delicious breakfast, usually I over-ate. The room with enough space that I can play Taiji in the room. So quiet room with convenient access of nearby places, incredible hotel joined with a mall that you cannot miss! If I want to have a cup of coffee, it is there downstairs! A God hotel that I am willing to... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Steven C Warmest Greeting from Novotel Jakarta Mangga Dua Square Thank you very much for the kind review of our hotel, Our Chef and the team was very pleased about your comments related to the buffet breakfast. I am also delighted to hear that you enjoyed our spacious room and good to know that you have been benefited by... More 

Sentosa Island, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel hv been rated quite low. Well, I would say that the premier 8 n 9 floor is worth. Evening tea break n 2 pieces of laundry daily are FOC. what else can u ask for. The staff are marvellous. They really go the extra mile to make your stay a lovely one. Each n every staff especially the... More 

Was this review helpful? Yes 2
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Veeray1 Thank you for staying at our Premier Floor and share your recent experience at our hotel on Tripadvisor. It was a great pleasure to be your preferred hotel during your trip to Jakarta and learned that you have a very good experience while staying with us. There is no better satisfaction than knowing that we were able to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have always had a great experience at novotel mangva dua square. All requests were met with ease and pleasant courtesy by your staff. The staff was very friendly and professional, helpful i thanked very much for her great service to the guest "masitoh". And the hotel was nice.

Was this review helpful? Yes 1
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Tonny L Your review of Novotel Jakarta Mangga Dua Square is very much appreciated. I am very happy to read that your interaction with the team was personable and service met with your expectations. I will certainly be sharing your comments to Masitoh our Guest Relation Officer, this can certainly only motivate him to continue with her outstanding customer... More 

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