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Novotel Jakarta Mangga Dua Square

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Jalan Gunung Sahari Raya No. 1, Jakarta 14420, Indonesia
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Novotel Jakarta Mangga Dua Square
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Novotel Jakarta Mangga Dua Square
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808 reviews from our community

Traveler rating
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    393
    186
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (808)
  • Mar-May only
    (210)
  • Jun-Aug only
    (202)
  • Sep-Nov only
    (192)
  • Dec-Feb only
    (204)
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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Visit to Indonesia can be frustrating wiz traffic conditions n heat.Checking in at Novotel could be more pleasant if staff have the info at hand.More than a few times frantic looking for room keys or whatever.Had a bad experience in the fish meal as lm in charge of a school grp Down wiz diaohere isn't funny.Had to make myself ok... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Novotel hotel is our second home. We choose this hotel, because the room is very big and clean. We prefer stay in room 6110 everytime we check in, we also like the swimming pool. Instead that all of staffs are very friendly and helpfull, too! Everytime we pass by the staffs always greet us.

Was this review helpful? Yes 1
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Tjahyani It’s our great pleasure to serve you and thank you very much for your review. I am very pleased to know that you had a pleasant and comfortable stay with us. Service is a top priority for us and hence we’re pleased to know that our team members served you well. Your comments have been shared with them... More 

1 review
3 of 5 stars Reviewed 1 week ago

The experiences during the check in was very unprofessional. Had been pushed from one counter to another. When checking out, the same bad experience too, by pushing from one countr to another till, Ibu Weni saw me and came forward to offer her service. The situation changed and completely different when Ibu Weni offered her service to check me out,... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Nelson I would like to thank you for taking the time to review our hotel. While it is certainly a pleasure to know that you found Novotel Jakarta Mangga Dua Square a great hotel for staying, I am very sorry to know that your visit was marred by the by the check in and check out process. This is... More 

ORLANDO & AUSTRALIA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Being a Gold member for Accor doesn't seem to mean anything these days unless you persist. This hotel is nice.... Being out the front near the street was a bit noisy for me. The pool is stunning The breakfast is ok....mix of Asian and western Dinner can be hit an miss.... The restaurant chef tried hard to cook a steak... More 

Was this review helpful? Yes 1
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear OZJEREMY Thank you very much for taking the time to share your comments during your recent stay with us through TripAdvisor We truly appreciate your loyalty as one of our Elite members. Novotel Jakarta Mangga Dua Square is also committed to give special treatment such as free room upgrade for Le Club Accorhotels Gold and Platinum Member, as well... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Not my first time at a Novotel Hotel but my previous stay was in Novotel Gajah Mada. Staying in this hotel in conjunction with a golfing trip with 3 other friends. My reviews summary are as follow :- The Good :- 1) Location location location. 2) Easy to get food as it is on top of a shopping mall. First... More 

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NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear PatYKC, Many thanks for your feedback about your recent stay at our hotel. We appreciate the time you have taken to share your experience. It is indeed our location – adjacent to Mangga Dua Square shopping area and We are pleased to know it is convenient for you as well as that you appreciate our spacious rooms. It is... More 

Petaling Jaya, Malaysia
Contributor
18 reviews 18 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 17, 2015

This was probably my 5th time staying in this hotel, but my first time using their swimming pool. My love for their swimming pool are because, it's olympic size, with 1.25 m depth throughout the entire pool, and mostly shaded by the building blocks, making it convenient to swim without being tanned. Hotel staff are courteous and the restaurant staffs... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Shoebox3 May I begin by thanking you for your review on Tripadvisor It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates as well that our iconic Olympic-size swimming pool has highly contributed to your satisfaction. Once again, thank you for choosing Novotel Jakarta Mangga Dua Square... More 

Samarinda, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2015

Hotel next to the mall , check -in process is very fast , because it is located on the 8th floor dan thanks to upgraded to a suite room because the rooms are in the book is not yet available . Lounge access is very helpful , for a free time relax and enjoy the tea evening. For breakfast ,... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Junaidi_Lim, It is always a pleasure to read feedbacks from our guests and to hear that they enjoy their stay with us I am delighted to learn that you were satisfied by our facilities and the service provided by our associates. I have passed on the message to them and they are personally thankful and appreciative of your comments,... More 

singapore
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 9, 2015 via mobile

We stayed here for a night only since my husband have a seminar. We stayed here before and pretty much enjoyed the facilities and everything the hotel offers. The room looks clean. They provide enough towels, ppillows and even a baby cot, it is not in the most comfortable one but we ask for another bedding for the baby and... More 

Was this review helpful? Yes
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Carnellin, I would like to start by thanking you for taking the time to write a review for your stay at Novotel Jakarta Mangga Dua Square on Tripadvisor I am happy to hear that you had a good time staying with us. This is exactly the feeling that we hope all our guests to experience. Thank you for your... More 

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