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Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No. 1, Jakarta 14420, Indonesia
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Novotel Jakarta Mangga Dua Square
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962 Reviews from our TripAdvisor Community

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Jakarta, Indonesia
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel location is above the Mangga Dua Square Shopping Mall. When I arrived @this hotel, the lobby was under renovation. And it was temporary moved next to the restaurant. The receptionist guided me to Premier Floor to check in and my room had been upgraded. But there is no different with superior room. Only it is located on Premier... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Hery S
Sleman, Indonesia
Level Contributor
26 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The location is strategic, near access to highway to airport, and central Jakarta, located in business district, Novotel is convenient for almost anything, from food - business - entertainment ooh, their bed also nice!

Helpful?
Thank ConradValmont
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was great to be back for the 1st stay of 2016 at Novotel Mangga Dua Square. Nice to know that hotel is upgrading although some inconvenience. Although it has many new staff; the service level is still as good as before. Thank you so much for upgrade to suite room.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Vince1484
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Vince1484, Thank you for sharing your experience on your recent stay at our hotel It is an honor for us to have you back at our hotel. Indeed we are upgrading our hotel starts with our lobby and continue with other facilities. We do apologize for the inconvenience caused and thank you for your understanding We are looking forward... More 

Tamuning, Mariana Islands
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Returned to this property recently and Mr. Sabar Sitompul and his great team never fails! Hotel lobby is undergoing renovation with no interruption to guest services at all. Just can't wait to see how beautiful it'll transform afterwards! Rooms are clean and cozy and service is great! Located in a mall complex where everything is just steps away. Thank you... More 

Helpful?
1 Thank sunardi l
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Bapak Sunardi, Thank you very much for taking your time to share your recent experience at our hotel We are delight to read your comments and you were satisfied for the service from our team Thank you for your support to the hotel renovation and we are looking forward to welcome you back with our new lobby Once again,... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

I feel very welcome when I arrive at the hotel, especially by Miss Mira, Miss Hawa & Miss Hanifah. They make sure I am comfortable settle down in my room and everything is in order for me. Will be back soon. Cheers.

Review collected in partnership with Accorhotels.com

Helpful?
Thank eddyl1107
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear eddyl1107, We are glad to know that you feel welcome at our hotel. We have shared your comments to our team and specially to Ms. Mira, Miss Hawa and Miss Hanifah We believe this positive comments will boost the spirit of our staff to give excellent service to all our guest Looking forward to see you again at Novotel... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I like to promote novotel jakarta mangga dua square to our collegue, friend since the location is strategic, near from airport and shopping centre and entertainment place. The staff also very nice mostly Ms. Puri who help us a lot during the check in process

Helpful?
Thank Info G
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Info G, Thank you for let us know your stay experience at Novotel Jakarta Mangga Dua Square It is a pleasure for us to know that your stay was great and you were satisfied with the service from our staff in particular Ms. Puri We are looking forward to welcoming you back at our hotel Best regards, Fabrice Mini... More 

Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was staying there on the 31 Dec 2015. Given a room at level 5. The room abit rundown, but still manageable. The view of the fireworks for the countdown was great. Had the new year eve dinner at the ballroom. The food and services were below expectation. You may consider this hotel for good location only.

Helpful?
Thank Anthony_NgOfSg
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Anthony_NgOfSg, Thank you for taking your time to share your stay experience at our hotel. It is an honor for us to receive a positive feedback for our hotel improvements. On this opportunity we would like to share our great this that we are doing renovation which starts with lobby. We have shared your comments in regards to the... More 

Jakarta, Indonesia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 24, 2015

I had high expectation when I booked this hotel, but I got disappointed. Although I have to admit that I still enjoyed my stay here. The biggest disappointment and the worst experience was because the staff at check-in counter made a terrible mistake by giving me a room which was still occupied by other guests. When I entered the room... More 

Helpful?
1 Thank Aldo M
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Aldo M Thank you very much for taking the time to share your experience during your recent stay with us through TripAdvisor as well as our online hotel survey. In spite of all the Jakarta traffic issues, I am glad to know that our location – near to main interesting lifestyle area and easy to get in was good... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 16, 2015 via mobile

Stayed here a few time for work and it's clear this grand hotel is getting old and tired. Room are large but dirty and overused. The WiFi doesn't work at all and there is only one cafe that serves really awful food. This is probably a local tourist or convention that is packed with local tourist and meeting participants but... More 

Helpful?
Thank Stektan
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review

Dear Stektan First and foremost I would like to thank you very much for your review of your recent stay at our hotel. We are currently reviewing your comment regarding the breakfast with our Executive Chef and Food and Beverage Director to improve on the quality of several items. We have also noted your comment on the hotel condition and... More 

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