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Pullman Jakarta Indonesia

4.5 of 5 Jl. MH Thamrin 59, Jakarta 10350, Indonesia
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Pullman Jakarta Indonesia
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Pullman Jakarta Indonesia
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701 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
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    (174)
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  • Dec-Feb only
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London, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

STAYED THERE FOR 3 NIGHTS...WORST STAY EVER. Do not give credit cards. They charge you extra without your approval. Service was bad.... all about money and tips Food was not fresh.... could hardly eat anything and expensive for area The hotel is the old Nikko Hotel .... rooms are old and dated ... limited water in shower NEEDS MAJOR RENOVATION...... More 

Was this review helpful? Yes 6
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear 299lovetotravel, On behalf of the entire Pullman Jakarta Indonesia team, I was choked reading your comments regarding your last visit to Jakarta. I really take your comments seriously and I will personally follow up to understand what the cause of such disappointment as this is not what Pullman Jakarta Indonesia is known for. As all our rooms have been... More 

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've been staying in Pullman Jakarta for more than year now…gradually the services has improved. Special credit to Miss Dina Tumbulan from Sales and Mr Jeya Kumar (F & B Manager). The Sana Seni restaurant staffs as well…they've really improved under the guidance of Mr Jeya…Bravo..

Was this review helpful? Yes 1
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Anacondasuper, Thank you for your expressing your appreciation of the excellent service at Pullman Jakarta Indonesia. All our teams regularly review and monitor performance to ensure the highest standards. I have passed on your praise to our teams at Sana Sini restaurant and in sales, and both are proud to be recognised. We thank you for your continued loyalty... More 

Jakarta, Indonesia
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a frequent traveler, the most crucial thing is the service. No matter how good the hotel is but if the service is bad, i will never return for the second time. It was my first time at Pullman Thamrin, Jakarta when we were welcomed by Badriah, during my check in with my toddlers, Badriah was very kind, sweet and... More 

Was this review helpful? Yes
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Chloe_cleopatra, It was very kind of you to comment on the warm welcome you received at Pullman Jakarta Indonesia and the fact our team member went that extra step to ensure your stay was a pleasurable one. Our team are very touched by your thoughtful praise and this has been passed on to Badriah, who is representative of the... More 

Cologne, Germany
Contributor
12 reviews 12 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was been here with my husband. We only stay for one night in here, the room are too small for us, but clean. The excellent things we found out are the breakfast - they have really a wide selections for the breakfast! I never seen such a hotel serves you with a lot of choices like that for the... More 

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Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Jessica M, We are delighted you enjoyed our now famous buffet breakfast. Many of our guests comment on the wide variety available and the excellent standard of the cuisine and service. We do hope to welcome you back soon. Our Deluxe rooms at 39 sqm, will offer you that extra space during your stay. Best Wishes, Philipe Le Bourhis... More 

Doha, Qatar
Top Contributor
71 reviews 71 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Although the exterior seems a little dated, the rooms are excellent. They are well equipped, clean and very comfortable. The location is very good for business. Near all the major business areas and malls. This hotel probably has the best breakfast I've come across. The fast free wifi is a good touch

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

had the opportunity to book 2 nights stay superior room on january with very best affordable price when accor held promotion for its member on last november. Overall, as this hotel is located exactly on the heart of the city, we can reach any interesting places easily. Plaza Indonesia and Grand Indonesia just acrossed the street. It also offered good... More 

Was this review helpful? Yes
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Mirah M, Greetings from Pullman Jakarta Indonesia! Many thanks for sharing your review of your latest stay. It is indeed a pleasure to know that you enjoyed your meal and were impressed with the service delivered by our team. We definitely look forward to your continued support and hopefully, an opportunity to welcome you again on your next visit... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

Everytime I am in Jakarta either for business or leisure, I make a point to tah in Pullman hotel Thamrin mostly because of its location being right in the middle of the city. There are two big shopping malls within walking distance; Plaza Indonesia and Grand Indonesia. Although there are other hotels within its vicinity (Grand Hyatt, Mandarin Oriental, Kempinski... More 

Was this review helpful? Yes
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear xaupyl, Thank you for sharing your experience with us. We are happy to learn that you have enjoyed your stay as well as our hotel’s facilities. We definitely look forward to the pleasure of welcoming you back again soon. Best regards, Philippe Le Bourhis General Manager More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for 2 nights while in Jakarta. The staffs were so friendly and helpful. Any questions just ask and they always seem happy to help. Rian Reception welcoming me warmly and help me very much. The room was very comfortable the hotel facilities were great! Free water and nice clean room. Really enjoyed my stay and would stay again.

Was this review helpful? Yes
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Joost J, We appreciate your review and are happy to note that you were pleased with the services rendered by our team. I have already shared your feedback within our team, especially with Rian for his effort to make our valuable guests leave with beautiful memory at Pullman Jakarta Indonesia. We hope you will return again in the not... More 

Bangkok, Krung Thep, Thailand
Top Contributor
58 reviews 58 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 5 days in October 2014, the rooms are very small and pretty average as far as amenities are concerned. The staff is helpful however they did mix up our bills and quoted wrong amounts as we were a big group staying at the hotel. The breakfast is the highlight of this hotel and is fabulous with... More 

Was this review helpful? Yes
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Nitin D, We greatly appreciate you took the time to write the comments about our hotel. Our Deluxe rooms at 39m2 and our Grand Deluxe rooms at 43m2 have proved to be our guests’ popular choice. You can also find attractive amenities such as a premium tea selections and espresso coffee machine in both rooms. We apologize for the... More 

Jakarta, Indonesia
Top Contributor
78 reviews 78 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Since we visited few years back, we come back and the hotel is fully renovated. More premium look and premium services. The staff also very helpul but I think some regulation for numbers of people to swim from one room max 4 persons (doesn't matter are they adult or kids under 12 yro) quiet makes us unhappy. We came 5... More 

Was this review helpful? Yes
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Teddy A, Thank you for sharing your experience and rest assured that in order to control the swimming pool facilities we have regulation that 1 room is entitled for 4 persons maximum to use wellness centre. We do hope to have the opportunity of welcoming you back when you next visit Jakarta and enjoy the “Sunday Car Free Day”... More 

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Additional Information about Pullman Jakarta Indonesia

Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pullman Jakarta Indonesia 4.5*
Number of rooms: 427
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Hotel Style:
#11 Family Hotel in Jakarta
#12 Romantic Hotel in Jakarta
#12 Spa Hotel in Jakarta
#14 Business Hotel in Jakarta
#19 Luxury Hotel in Jakarta

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