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Pullman Jakarta Indonesia

#18 of 367 Hotels in Jakarta
Certificate of Excellence
Jl. MH Thamrin 59, Jakarta 10350, Indonesia
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875 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (875)
  • Mar-May only
    (256)
  • Jun-Aug only
    (245)
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    (173)
  • Dec-Feb only
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Hong Kong, China
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed two nights in a superior room for a business trip. Rooms are clean and tidy though may be a bit small. Very close to shopping malls like Plaza Indonesia. One thing I noted was that the room appeared a bit cold when the temperature was set at around 25 degrees so from time to time I had to turn... More 

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear chunmanl, First of all, thank you for making Pullman Jakarta Indonesia your hotel of choice. It was a great pleasure to read that our room cleanliness impressed you and I will make sure that this comment reaches our associates especially the Housekeeping Team. It was certainly a pleasure for us to be at your service and improvement will be... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I've now stayed at this Pullman hotel several times when visiting Jakarta for business, and it's become one of my favourite hotels. The staff are aways eager to please and efficient, and the service levels are very high. It is relatively small, but well planned, with good space around the lobby and an excellent lounge where a speciality Hot Chocolate... More 

Was this review helpful? Yes 1
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Martyn I Thank you for choosing Pullman Jakarta Indonesia during your business trip to Jakarta and it is delighted to know that your stay with us has been special and memorable. Thank you also for praising our associates, your words is a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. We are... More 

Jakarta, Indonesia
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love this hotel especially the location. Had been staying here for more than once. Walking distance to Plaza Indonesia and when I happened to be in Jakarta on Sunday, I could go to the church service just one building away.

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear rosgeneral, Greetings and welcome back to Pullman Jakarta Indonesia! Thank you for your kind review. We are delighted to know that you have enjoyed both your stay with us and we hope you are always keen to choose us as your hotel of choice in the near future. Our hotel is indeed conveniently located in the heart of Jakarta’s... More 

Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff excellent service Good buffet Rooms great and modern Location beat in town BUT in THERMIDO I think so seafood dish there was wine used but they had not mentioned until I asked them and they told me yes , since I know that dish cannot be prepared without alcohol SUPRISE for a Muslim county we think and they say... More 

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear 361122, Thank you for your review. We regret to note of your disappointment of the hotel in which we did not inform you in regards to the food ingredients. We sincerely apologies and rest assured that a corrective action will be put in place to ensure that our team members will better handle the situation hence delivering an efficient... More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

Stayed in the grand deluxe room. Totally satisfied with the amenities and services. The down side of it was just the room is small (with the 'Grand' name, though it was bigger), the espresso machine were not functioning (didn't have time to report this), and the air-cond were a bit warm to me. However, the breakfast buffet spread was splendid.... More 

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear eightcarrot, Thank you for your kind review. We are glad to note that your recent stay experience at Pullman Jakarta Indonesia has been pleasant. It’s truly satisfying to hear that our buffet variety at Sana Sini restaurant has impressed your taste buds. Also within this opportunity, our team members can help you to reserve our Grand Deluxe room at... More 

Perth, Australia
Level Contributor
70 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm not a great fan of 5* hotels, simply because I stay in a lot of them. My idea of a vacation is a quiet pub somewhere. But, if you are going to be pampered or have business in Jakarta, this is the way to go. From the swift check-in, to the helpful dispensing of taxi money, to the best... More 

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear SeresM, Thank you for your wonderful review. We are truly happy that you were fully impressed with our hotel and the services rendered by our team members. We are glad to hear that you had a great and memorable experience with all the amazing parts of Pullman Jakarta Indonesia from the moment you checked-in until you leave the hotel.... More 

Bali, Indonesia
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 2nd stay and Spent 2 nights only for the weekend in Jakarta. Overall stay was great. Arrival experience was pleasant. Intan at the front desk was helpful and nice, i came too early but fortunately i did not wait for long time as i supposed to. Room is bit small but very nice, very good wifi access... More 

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Alfian A, Welcome back! Thank you for making the choice to stay with PULLMAN Jakarta Indonesia! Thank you for sharing your experience with us and it’s great to hear that you enjoyed your with us. We are also delighted that the service delivered by our associates especially Intan from Front Desk, Elita & Egi from our Housekeeping team and... More 

Ashtead, United Kingdom
Level Contributor
164 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good hotel surrounded by some very expensive one. The rooms are clean, modern and decent, definitely, four star – yet the price is half what you can expect to pay across the road at some big names. The breakfast is one of the most extensive I have seen with over eight separate food station each serving a... More 

Was this review helpful? Yes 1
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear Simon C, Greetings from PULLMAN Jakarta Indonesia! Thank you for your review. It’s always endearing to hear that our guest enjoy their experience with us. We are so glad that you enjoyed a lavish breakfast at Sana Sini restaurant. It is indeed a true pleasure to note that you have had a relaxing stay with us and we look... More 

Jakarta, Indonesia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the only five star quality hotel at a reasonable price , which is conveniently located in Central Jakarta. The hotel itself is walking distance to Grand Indonesia and Plaza Indonesia, however the bridge that is used to cross between the hotel and the mall is not wheelchair accesible and not stroller-friendly. The room itself is a little bit... More 

Was this review helpful? Yes
Alexander_Poindl, General Manager at Pullman Jakarta Indonesia, responded to this review

Dear ImEveline, Thank you for your review. We are delighted to note that our hotel is one of your preferred accommodation in Jakarta and that you have had pleasant stay experiences with us. Your comments will certainly motivate our team to continue to provide a level of service that exceeds guests’ expectations. For your upcoming stay please try to book... More 

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