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All 309 Jakarta hotels

JS Luwansa Hotel and Convention Center

4.0 of 5 Hotel   |   H. R. Rasuna Said Kav. C-22, Jakarta 12940, Indonesia
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JS Luwansa Hotel and Convention Center
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86%
Ranked #15 of 309 hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Axel R Amsterdam, The Netherlands
  • Reviews (111)
  • Photos (92)
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  • Room tips (27)
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111 people have reviewed this hotel

Traveler rating
    57
    38
    10
    5
    1
See reviews for
12
19
4
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • German first
  • Indonesian first
  • Russian first
  • Any
English first
Chapel Hill, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This may be an excellent hotel if you are staying in Jakarta for business but it is a terrible choice if you are on vacation. Stayed 3 nights at the hotel. Issues: 1) No place to sit and read (their is no real lobby), 2) no pool for relaxation (only an infinity pool for laps which could not be used... More

Was this review helpful? Yes 2
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Guest, Thank you for taking the time to write your comments about JS Luwansa. Unfortunately we are located in a city and are positioned to attract and cater to primarily business travelers. While I will agree we are not a hotel for those on vacation, we have been extremely successful with family travelers and it seems your observations, while... More

Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived after a long flight from Amsterdam and were amazed by the kindness of the staff. The hotel itself it a big, modern hotel, but feels quite small thanks to the decor and friendly staff. Our room was clean, spacious and luxurious. A minor but nice detail is the possibility to plug in you HD into the TV screen.... More

Was this review helpful? Yes 2
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for calling us the "Best Hotel in Town" . That's quite an honor amidst all of the 5 star global branded hotels in Jakarta but since I come from a 5 star background and the team I have assembled also comes from brands such as InterCon, Ritz, Hyatt and Starwood....I will agree that... More

Haderslev, Denmark
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel, because we wanted to do some big city shopping, before moving on to Bali. Big mistake, this city is not turist friendly. Polluted, SMOG, heavy traffic, not always a sidewalk to walk on, and not easy to navigate in (taxidrivers getting lost). Mall's are eather high end exclusive or cheap crap. But enyways this hotel... More

Was this review helpful? Yes 1
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for your kind comments and for recognizing our excellent guest service and cleanliness. To all of our future guests, our goal is to provide the highest is guest service standards at an affordable price ion a clean and safe atmosphere. Happy travels Kind regards, Richard Mau More

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel , very good breakfast, the room s are great , next to the hotel there is a small mall with lots of food options , New hotel so well mantained not very fare from other shooping area , but you can expect traffic in Jakarta is terrible

Was this review helpful? Yes 2
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest Thank you so much for taking the time to review your recent visit to JS Luwansa! We appreciate your highlighting Cleanliness, Value and Location as the key components to our business model. This helps validate our business model in both Deluxe Rooms as well as Premier and Ambassador Club accommodations where for less than the price of... More

Houston, Texas
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 3, 2014

The lobby and the restaraunts are very nice indeed. The rooms were "okay". Everything was clean of course, just nothing stood out to me. Very standard. I would have rather stayed somewhere else. The food was good and the pool was very nice though. I was very impressed with the management after I left they had sent me an email... More

Was this review helpful? Yes 4
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for your kind and positive review. You are correct, as we consider ourselves and are certified as a 4 star hotel product. We are also clean, new and well located with very attractive pricing for waht we offer provide an excellent price vs value relationship to our customers. For our future guests, while... More

Sydney, Australia
Top Contributor
103 reviews 103 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed May 26, 2014

I stayed here on business as it was the only hotel that I could find with continuous nights for my visit. The rooms are good ie bath and shower, clean. Breakfast had a good selection (no skim milk) and the cafe is bright however small. I had room service which was prompt and the food was delivered hot which is... More

Was this review helpful? Yes 4
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for your kind review of your recent stay with us. We appreciate your vote of confidence, willingness to return and shall look forward to your next visit. Until then, happy and safe travels. Kind regards Richard Mau More

New Orleans, Louisiana
Top Contributor
59 reviews 59 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 26, 2014

JS Luwansa is an outstanding hotel with fine amenities. Located in an upscale part of South Jakarta, JSL is a three minute walk from a mall with eight ATMs and a wide range of eateries. No worries walking there at night, as the entire area is modern and safe. Bit of a taksi ride to get to airport, Fatahillah Square,... More

Was this review helpful? Yes 8
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for taking the time you have to provide us with such a complete and thorough review! We, in the hospitality industry truly value your time, patience and understanding that while we are not perfect, we do try our utmost to satisfy the many expectations of guests that vary so very widely. JSL is... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2014 via mobile

I've been a lot staying at the hotel, travelling around the countries and this is certainly ON MY LIST!! It's clean Service is excellent Time of service is fast The food is nice The price is quite good What can you ask for?

Was this review helpful? Yes 3
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for your kind comments and review! We, in the hospitality industry truly value your time, patience and understanding that while we are not perfect, we do try our utmost to satisfy the many expectations of guests that vary so very widely. JSL is so happy you found your stay to yoiur liking and... More

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 21, 2014

I though JW Luwansa is a 5-star Hotel with a high standard... Today Your Banquete Staff was proof me wrong. He called Me "Om" Instead of "Bapak"... is it really standard greeting for a 4 star hotel? This is so dissapointing, and i dont thing i want to make my company event here again.

Was this review helpful? Yes 1
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you for your comment! Please accept my sincere apology for this unacceptable incident.as it is not our standard to greet our guest so casually. I will be sure to look into this and take the corrective action to try and avoid this from happening in the future. I do hope however, that the overall experience of... More

Jakarta, Indonesia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 12, 2014

Now lounging by the JS Luwansa's fabulous fifth floor pool enjoying the balmy weather after a tropical shower along with the spectacular city skyline views. The hotel is beautifully designed with comfortable attractive rooms and public spaces but the service here really makes this property shine. Nothing is too much trouble for the friendly welcoming staff, especially Jakarta's best bartender... More

Was this review helpful? Yes 3
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review

Dear Valued Guest, Thank you so much for kind review of JS Luwansa! We really appreciate your sharing your experience with us and all the future travelers we hope to welcome. Your recognizing MG's efforts also are much appreciated and we will be sure to let everyone on the team know how much you enjoyed your stay with us. Happy... More

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Additional Information about JS Luwansa Hotel and Convention Center

Address: H. R. Rasuna Said Kav. C-22, Jakarta 12940, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — JS Luwansa Hotel and Convention Center 4*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#11 Spa Hotel in Jakarta #12 Family Hotel in Jakarta #15 Luxury Hotel in Jakarta #19 Business Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
JS Luwansa Hotel & Convention Center is a first class international upscale hotel with 244 well-appointed guest rooms with warm, personalized service. JSL offers new upscale affordable accommodation and is perfect for discerning business travelers who need a strategic location to conduct business. Free Wi fi, transportation within 2 km, pressing and business center workstation use. ... more   less 
Number of rooms
245

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