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All 295 Jakarta hotels

Mercure Jakarta Simatupang

4.0 of 5 Hotel   |   Jl. R.A. Kartini No. 18 | Lebak Bulus, Jakarta 12440, Indonesia
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Mercure Jakarta Simatupang
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65%
Ranked #50 of 295 hotels in Jakarta
A recent review
3 of 5 stars reviewed 1 week ago
hainur_gunawan Jakarta
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83 people have reviewed this hotel

Traveler rating
    16
    39
    22
    4
    2
See reviews for
14
6
5
48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My experience at the hotel. It started when I entered the hotel on 11 pm, I was through the car park which is located in the basement. After my car was parked, and then I go through the elevator located in the basement. I passed the security guard was sleeping soundly. The officer did not wake up even I was... More

Was this review helpful? Yes 1
Arini Y, Manager at Mercure Jakarta Simatupang, responded to this review

Dear Ms. Deasy Aryanti, It is with sincere regret that we note your dissatisfaction with our service. I have conveyed your comments to all related departments to ensure this does not happen in the future. Hence, I have introduced extra training for the staff over this matter. This does not in any way reflect our usual level of service and... More

Bali, Indonesia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stay in this hotel for my medical and we stay for 20 days and during that long stay we had no any attention from the Management. in one day the water for shower was very dirty we on the shower and wait until 40 minutes the water still dirty and we cal to service and they say don't know... More

Was this review helpful? Yes 2
Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here on a business trip overnight. I found the room to be very impressive, There was some road noise but that cannot be avoided anywhere in Jakarta. Everywhere i went in the hotel it was completely spotless and not a thing out of place. The food was quite good and i was quite fond of the roof top... More

Was this review helpful? Yes 1
Mercure M, Director of Sales at Mercure Jakarta Simatupang, responded to this review

Dear Steve B, Thank you for your positive review, We are pleased to know that you like the room, and wish you had great time at our sky bar We always look forward to welcome you back at Mercure Jakarta Simatupang Best Regards Petra Sari More

Malaysia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay for 4 days. Nice room and good in house food. Thumbs up !! I love the warm of all the staff that I met. From reception to the room service, they smile n greet. One comment I have is that I depend on the hotel WiFi to connect to work and surely chat with my family. However, the... More

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Guest, Thank you for taking your valuable time writing your recent stay at Mercure Jakarta Simatupang Hotel. I’m happy to learn that you were having a great time staying at the hotel, yet we apologize for the inconvenience you experience here at Mercure Jakarta Simatupang Hotel. We look forward to welcoming you back to our hotel in the future.... More

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

This is a nice business hotel. The room is a great size and nicely appointed. As with all of Jakarta, the traffic outside is horrible, but I have no trouble getting a cab. The hotel will arrange airport transportation too. The rooftop bar is trendy, with good food and drinks. I have stayed at the Grand --- and prefer the... More

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Mr. Ben, First of all, we would like to thank you for taking the time to review our Hotel. We are happy to hear your good comment in regards to our facilities and services. We are glad to hear that you’re enjoying your time at our Hotel and rooftop Bar (SLAM Skybar & Lounge). We hope Mercure Jakarta Simatupang... More

Contributor
15 reviews 15 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 1, 2014

I stayed for 3 nights in this hotel because I had a training in Radio Dalam, not too far from the hotel. Very nice hotel, clean, neat, nice breakfast. Strategic location, but because of the very crowded traffic, not easy to get anywhere fast in the weekdays but very fast in the weekend. The room was very nice, moder n... More

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Guest, Thank you for choosing Mercure Jakarta Simatupang Hotel and taking the time to share a review with us. We are so delighted that you were satisfied with our services and facilities. We hope to have the pleasure of welcoming you back to the hotel again in the future. Best regards, Gilles Tressens General Manager More

Jakarta, Indonesia
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 20, 2014

I just stayed at Mercure Simatupang last week. The room is far from my expectation. Its just a small room like a budget hotel, well I can say the bed is perfect but the pillow is too soft. The good thing is the view from my room is perfect. I can see the traffic and city view clearly. The rooftop... More

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Guest, First of all, I would like to thank you for staying in our Hotel and for taking the time to write this comment. I appreciate your feedback regarding our service and facilities. We hope you will have the opportunity to visit us again in the future, it will be our pleasure to show you more of the hotel's... More

Jakarta, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014

Very comfortable room, room design is very nice, the environment inside of the hotel was very cool, there food in the restaurant was nice and breakfast was very nice. Bar in the top floor is cool place for hangout, except need to add more AC room in the bar. Entertainment in the bar was nice, and choice of wine is... More

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Guest, Thank you for choosing Mercure Jakarta Simatupang Hotel and taking the time to share a review with us. We are so delighted that you were satisfied with our services and facilities. We hope to have the pleasure of welcoming you back to the hotel again in the future. Best regards, Gilles Tressens General Manager More

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Additional Information about Mercure Jakarta Simatupang

Address: Jl. R.A. Kartini No. 18 | Lebak Bulus, Jakarta 12440, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 295 hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Jakarta Simatupang 4*
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