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Mercure Jakarta Simatupang

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Jl. R.A. Kartini No. 18 | Lebak Bulus, Jakarta 12440, Indonesia
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1 room 1 guest
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Mercure Jakarta Simatupang
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234 Reviews from our TripAdvisor Community

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Traveler rating
    48
    129
    49
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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    (52)
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Perth, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed three nights for work. The staff were extremely pleasant, the room was clean and comfortable. The service I received was excellent. Jakarta traffic is terrible no matter where you stay so just make sure you are staying as close to your destination as possible.

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Vicky A, thanks a lot for your review and excellent tip! In Jakarta you indeed must find an hotel next to your location otherwise you may spend half of your day stuck in traffic!! See you soon, very best regards Bertrand General Manager More 

Jakarta
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

The traffic jam was killing me... First impression after checking in that it was overpriced, couldn't help it... We just felt that we should not pay that much for such a common room and facilities. More over with a very small pool on top of the hotel and breakfast with so, so quality. Overall staff service was okay but nothing... More 

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Dashari, thanks for taking the time to post a review. I have well noted your remark on our room price. We are doing our very best to offer to all our guests the best service possible, our property complies with all international standards of a 4 stars hotel. We have a large range of rates, maybe you have not... More 

Haslemere, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not much to add to other reviews.Highlight for me are the staff who are ALL really excellent. They were friendly, helpful, attentive and just the right amount of interaction. Nice clean room with good shower and wifi for up to three devices. Food good and wide choice to cater for all tastes

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear Andy B, many thanks for your nice review, I have passed your compliment to all team, what a great reward! See you very soon. All the best, Bertrand General Manager More 

Jakarta, Indonesia
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not much of hotels in the area of Simatupang and Mercure was the first one. It has great Accor standard quality but I do feel it's a bit pricey. Had business dinner at the restaurant, booked the rooftop bar and lounge for company event, but have not tried the meeting rooms.

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear estyindra, thank you for your review. Please do contact me directly mailto Bertrand.dugast@accor.com should you want to stay with us again. I may offer you some corporate rate or tell you about our range of promotional rate so you make sure to have the best deal possible. Very best regards, Bertrand General Manager More 

Singapore
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First thing to note is that this is a fairly new hotel. Service was good at the front desk and security, but I can't say the same at the restaurant. Rooms were comfortable, and wifi was strong and consistent. My devices didn't require re-login when I returned to the hotel in the evening. Food choices around the hotel is very... More 

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear SingaporeGenie, Thank you for the feedback. Truly apologize for your inconvenience in regards to the mosquitoes in the restaurant, it does happen from time to times, we are taking many actions to get rid of them, daily fumigation, aromatic plant, repellent diffuser, air curtain... But some days it is just not enough! We will do our best to improve!... More 

Jakarta, Indonesia
Level Contributor
6 reviews
5 of 5 stars Reviewed July 20, 2015

Loved the room, Karumba! and the Grafitti Restaurant. We didn't managed to munch at Karumba! but had our snacks at Grafitti. Design intrigued me with the blaring notions of clocks, trains and grafitti. The breakfast spread was adequate. I do like the freshly baked croissants and danish. Oven is situated inside the dining hall and the fragrant scent surrounds you.... More 

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear LCL-DYRT, Thank you for the 5 stars review and all the pictures! Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for all guest. With my personal regards, Bertrand Dugast More 

Jakarta
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 19, 2015

Stay one night to use our accor voucher, first impression that this hotel was very typical business hotel. Room was new, nicely decorated. Not so big, but enough for our family. But what impress us is the attentive attitude from the hotel staff. We have dinner and breakfast at hotel. Hotel staff attention to our details was above average from... More 

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear bobsabran, Many thanks for that nice and detailed review! I am sorry about the mosquitoes in the restaurant, it does happen from time to times, we are taking many actions to get rid of them, daily fumigation, aromatic plant, repellent diffuser, air curtain... But some days it is just not enough! We will do our best to improve! Hope... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed July 18, 2015

I stayed here for two nights on business as it was well located close to our clients place. It is near new and presents well. The staff were very helpful and the breakfast buffet was huge. In essence a hotel that lives up to its star rating.

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Dear KylieKwong74, Thanks for your feedback, you review has been transmitted to all hotel team! We look forward to welcoming you back very soon, Bets regards Bertrand General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 8, 2015

Service deluxe and taksis are on standby all the time. Buffet breakfast with sausages, bacon and omelets. They even serve nasi goreng. Salads and fruits are also there and cereals ofcourse. Home away from home. Poins mall is just five minutes walk away. 20 minutes away from pondok Indah mall.

Was this review helpful? Yes
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this review

Hi Livid G, many thanks for that nice review. It is great to see that you had such a nice time at the Mercure Simatupang! See you soon, Cheers Bertrand General Manager More 

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