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Aston Pluit Hotel & Residence

4.0 of 5
Jl Pluit Selatan No. 1 North Jakarta, Jakarta 14450, Indonesia
Hotel amenities
Aston Pluit Hotel & Residence
Ranked #80 of 239 hotels in Jakarta
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12 reviews from our community

    Trip type
Traveler rating
    4
    3
    2
    1
    2
Date Rating
Sydney, Australia
1 review
1 of 5 stars Reviewed May 20, 2013 NEW

The lobby and room looks great but the quality of service I had was very disappointing. 1. Had to wait for more than an hour to check in. We were told that we can do early check in at 11, showed up at 2 o clock, and the room wasn't ready yet. Were told to wait for 30 minute, when... More

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Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 17, 2013 NEW

I made reservation on May 1st for check-in on May 18. The hotel policies stated that there is no fee for cancellation until May 14th. On May 9th, I canceled the reservation. I received the cancelation confirmation and stated that cancellation costs is zero. But on May 17th, the hotel charged my credit card. So, please be aware when you... More

Was this review helpful? Yes 1
Aston Pluit H, Director of Sales at Aston Pluit Hotel & Residence, responded to this review
May 22, 2013

Dear Mr. Eric Sumanto, Warmest Greetings from Aston Pluit Hotel & Residence – Jakarta! Thank you for your feedback given to us. We do understand your disappointment and truly apology for the inconvenience caused. We guarantee you that those will be addressed to the department concerns for their through follow up and effective actions will be taken to avoid them... More

Balikpapan, Indonesia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

We really enjoyed our stay at this hotel. We chose it because it was closer to the airport than staying downtown. The rooms are very big, even for the most budget rooms, and very clean. We had a huge selection of foreign TV channels, which we really liked as we were staying inside for the most part. The free breakfast... More

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See 2 more reviews by Cirri F for Jakarta
Aston Pluit H, Director of Sales at Aston Pluit Hotel & Residence, responded to this review
April 25, 2013

Dear Mr.Cirri F, Warmest Greeting from Aston Pluit Hotel & Residence – Jakarta!!! I would like to sincerely thank you for spending your time to write such a great feedback and sharing it to TripAdvisor readers. I am delighted to hear that your stay was wonderful and do take on board your comments on the price and the size of... More

Singapore
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 20, 2013 via mobile

The hotel is new. I stay here because it is near to airport and Pantai indah kapuk area. Check in take longer than expected and the receptionist is not attentive. They do not speak good English also. So this hotel is better for local Indonesians and not foreigners. On check in, I am given a room at Tower 1. I... More

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See 2 more reviews by George C for Jakarta
Aston Pluit H, General Manager at Aston Pluit Hotel & Residence, responded to this review
April 24, 2013

Dear Mr. George, Warmest Greetings from Aston Pluit Hotel & Residence - Jakarta! Thank you for taking the time to share your experience in our hotel, I really appreciate your feedback. Regarding the points mentioned on your post I really apologize for all the inconvenience that have caused and I guarantee you that those will be addressed to the department... More

Kuala Lumpur
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 4, 2013

The service level of Aston Pluit is at rock bottom ! The staffs were courteous but poorly trained or at least were not competent to handle international guests. I was made to wait at least an hour at check-in during my last visit in February 2013 which annoyed me terribly. Since they were new, I gave them the benefit of... More

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See 2 more reviews by wandercritique for Jakarta
San Francisco, California
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 23, 2013

Decent 3 star hotel to stay if you plan to do your things around Pluit area, otherwise, it is a distance from Jakarta central. Good size room. Staffs very helpful. Only drawback is the hall's is quite warm. Make sure do online reservation to save a bit of $. The good part that you can relax on the cafe patio,... More

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See 4 more reviews by LSlamet for Jakarta
Manila, Philippines
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 1, 2013 via mobile

Very convenient. Rooms large and clean. Comfortable beds. Emporium mall very close, and not too far from Jakarta attractions or the airport (close to first Jakarta exit past cengkareng.... About 30 minutes).

Was this review helpful? Yes 2
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2013

this was the first time my hubz and I went to Jakarta. This hotel is just 3 months old and so everything is new! The rooms are big, clean and neat! It felt like home! The staff are very friendly and the daily breakfast was delicious. FREE WIFI too! great place will definitely recommend!

Was this review helpful? Yes 1
Jakarta
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

First day stay at aston pluit feel like my second home that I was found new hotel near of airport, shopping centre and central of business at pluit area. Staff was very helpfull and the facility was great for stay and also room was big with completed amenities set up and I recomended for all traveller to visit aston pluit... More

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A daodao.com Member
5 of 5 stars Reviewed May 12, 2013
Google Translation

This review was written in Chinese.
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  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Aston Pluit H, General Manager at Aston Pluit Hotel & Residence, responded to this review
May 21, 2013

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Additional Information about Aston Pluit Hotel & Residence

Address: Jl Pluit Selatan No. 1 North Jakarta, Jakarta 14450, Indonesia
Region: Indonesia > Java > Jakarta
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 239 hotels in Jakarta
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Aston Pluit Hotel & Residence Overview. A sanctuary for business and leisure travelers, the Aston Pluit provides an effortless, comfortable atmosphere. It is ideal for both short stay business trips and long stay assignments. This delightful hotel embodies the highest traditional values with delightful dining and entertainment. There are spacious rooms and suites of great charm. The superb Aston Pluit is ideally located in the heart of Pluit and just 20 minutes from the international airport allowing easy access to all the main attractions in Jakarta for shopping and entertainment. The hotel offers rooms and suites with excellent views of the city skyline. Experience the best restaurants, entertainment, and shopping, as well as the city’s finest attractions. All are within easy walking distance in Pluit. ... more   less 
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Aston Pluit Hotel & Residence
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