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All 297 Jakarta hotels

Crowne Plaza Hotel Jakarta

4.5 of 5 Hotel   |   Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Ranked #66 of 297 hotels in Jakarta
A recent review
5 of 5 stars reviewed 1 week ago
5StarTraveller_2217 Sydney, Australia
  • Reviews (309)
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309 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Crowne Plaza Jakarta as it was the closest hotel to where I had to go in Jakarta for business. This hotel far exceeded all expectations in terms of ambience and service. Whilst I was disappointed that the pool was closed due to renovations/building works, this was a minor inconvenience. The service I received from all... More

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Front Office Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear 5StarTraveller_2217, Thank you for your 5-star review. We are pleased that you enjoyed your stay and found our services and facilities were excellent. We take your comment as a compliment and strive to provide better and better services for our guests. Again, thank you for your comment and we look forward to welcoming you back in our hotel. Sincerely,... More

Pune, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This time my experience was not that good here. Major reason was - 1. Swimming pool - not working 2. Gym shifted to room - not comfortable 3. Indian food in b/f is pathetic... should stop serving that. 4. Phone in rooms have several issues. 5. Local calls were free as per package...but were charged in bill.

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear mundras, Thank you for your detailed review of our property. Please accept my apology for the shortcomings you experienced during your stay particularly in regards to limitation of our leisure facilities due to construction project. Meanwhile, I have also taken note of your comments on other issues and have addressed it to the related departments for correction and improvement.... More

Manchester UK
Top Contributor
63 reviews 63 reviews
51 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Not a bad choice in Jakarta. Quite a good location (if anywhere is due to the traffic!), good rooms, helpful professional staff and overall a very good stay. The pool is under renovation at the moment which is a shame as they don't point this out. There were lots of notes apologizing for noise from a building next door but... More

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Marraminga, It is always great to hear from our guests and thank you for taking the time to share your comment. Your comments are such great inputs for us to continually review and monitor our products and service. Indeed, our swimming pool and fitness center are undergoing renovation to enhance future guest's stay experience. Again, we wish to thank... More

London, United Kingdom
1 review
1 of 5 stars Reviewed 4 weeks ago

I stay at Intercon Group Hotels all over the world and stay in club rooms due to complimentary evening snacks and drinks. What they fail to inform you that it is limited to 2 tiny glasses of wine. This is the only hotel I've stayed at that do this. They never have done in the past.... I won't be staying... More

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Bid B, Thank you for staying and leaving a review of our property. I am truly sorry that our Club staff failed to inform you of our Club entitlements. Please be informed that we have listed all benefits that a Club guest are entitled to in our Welcome Letter and it is our Club staff duty to explain it... More

Espoo, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

being on the club segment of the hotel, it is great, the most friendly people seen for a long time. room is ok clean and roomy enough. the only downside today is the expansion, which closed the pool and practically gym.

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear none006, Thank you for your 5-star review. I am delighted that you enjoyed our friendly staff service and our room cleanliness. I take your comment as a compliment and it is certainly motivate us to continuously improve and provide better services for our valuable guest. In regards to the closure of our pool and provision of temporary gym facility,... More

Jonkoping, Sweden
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2014

I have stayed at the Crowne Plaza on a number of occasions, and have always been very pleased during my visits. The hotel staff is always very helpful and friendly, where the manager of the hotel always makes an extra effort to warmly welcome guests. Rooms are quite decent (not the newest mind you, but a decent standard). I must... More

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Some_Guy_in_Ang, Thank you so much for taking the time to post a review of our property. We are delighted that you found our staff are friendly and helpful and had a truly satisfied overall stay experience. We recommend you to also try authentic Japanese dishes at Akane Restaurant at the Lobby level next time you visit our hotel. I... More

Senior Contributor
39 reviews 39 reviews
21 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 1, 2014

Check in was professionally done and hotel security and attention was good. Alot of construction next door by the proximity to Plaza Semanggi meant you could get access to restaurants and amenities quite easily. Only 5 mins walking distance, the hotel is situated where massive jams persist( this is normal for Jakarta) but it is very close to Pacific Place... More

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Traveller1882, Thank you for your feedback of your recent stay with us. We take your comment on check in and attentive security as a compliment and strive to provide a pleasant stay experience to all our valued guests. Thank you for choosing Crowne Plaza Jakarta and we look forward to welcome you back in our hotel. Sincerely, On behalf... More

Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed February 27, 2014

Good location, rightly priced for business traveller! Safe locations and right mixed with local and overseas business travellers. Next door is shopping mall with good food with reasonable price, supermarket and other amenities within walking distance.

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear FrankJ73, Thank you for taking the time to post a review of our property. We also appreciate your recognition of our strategic location which is essential for business traveler such as you. Your comments truly inspire us to continuously improve and provide better services for our guest. Once again, thank you for your comment and we look forward to... More

Switzerland
Top Contributor
82 reviews 82 reviews
50 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed February 16, 2014

i stayed here just 1 night while on transit in Jakarta, for the stay i had i would say its a good hotel , rooms are big and good for what we pay. location seems to be ok, around the corner is a shopping center which has decent restaurants and a little big further away is a bigger shopping center... More

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Manajer Hubungan Masyarakat at Crowne Plaza Hotel Jakarta, responded to this review

Dear traveller3530, It is always great to hear from our guests and thank you for taking the time to share your comment. I am so delighted to hear that your your transit stay were pleasant and memorable. Your comment truly inspires us to provide better and better services for our guests. Thank you for your feedback and we look forward... More

Patna, India
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 10, 2014

Its in city center and easily accessible. Room is nice. The pub is good with great live band and good crowd. Wi-fie was not working initially, but got sorted out soon. I made a local call from the room and I found charge little unreasonable, and asked for details...the staff did not took this in right spirit and told me... More

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear pratyushrai9, Thank you for staying with us and taking the time to write a review of your stay at Crowne Plaza Jakarta. Your comments are such great inputs for us to continually review and monitor our products and service. Rest assured that I have conveyed the problem you experienced to the related department for their correction. Thank you for... More

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Additional Information about Crowne Plaza Hotel Jakarta

Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Official Description (provided by the hotel):
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#41 Luxury Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
Number of rooms
357

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