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All 331 Jakarta hotels

Crowne Plaza Hotel Jakarta

4.5 of 5 Hotel   |   Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Ranked #104 of 331 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 2 weeks ago
BBreton Gatineau, Canada
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360 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

Was on a business trip to Jakarta. First impression from outside, the hotel looks very boxy, nothing like other hotels I have been to before such as Double Tree by Hilton. Most probably due to the fact that it is rather old. First step into the hotel, I was greeted with their Christmas decorations, definitely impressive. I must say, I... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Kendoarts, Thank you for taking the time to post detail your comment of our property. I was sorry that your stay was unsatisfactory and please accept my apology for the inconveniences caused. I have taken note of your feedback regarding refurbishment of our hotel and actually it is one of our priority to take place in the near future.... More 

Gatineau, Canada
Top Contributor
456 reviews 456 reviews
46 hotel reviews
268 helpful votes 268 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located not so far to the highway that leads to the airport. This is nice given how much traffic there is at times in Jakarta, particularly when it rains (and it does often). The hotel itself though is really not impressive. While the rooms are large, they are quite outdated and in need for some refurbishing.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BBreton, Thank you for taking the time to post your comment of our property. I was sorry that your stay was unsatisfactory. Please be informed that the our air-conditioning has been set on a default temperature yet I will ask our Engineering Dept to check to ensure that it is set at the correct temperature. In fact, location is... More 

Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent six nights here. I note that others comments on the age of the hotel. They are right, but seriously, if you spend a lot of time on the road, as long as things work, are hygienic, and the service is up to standard, then we don't have to worry about the lack of chrome, sparkle, and goodies. This hotel... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear De_Chook, We appreciate you taking the time to share your stay experience. We are delighted to know that you were satisfied with your stay and found our staff services are efficient. It is our commitment to meet guest satisfaction through constant improvement of our services despite of aged hotel's condtion. Thank you for choosing Crowne Plaza Jakarta and we... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I almost feel bad leaving this review. The staff was friendly, helpful and I can tell they have been there forever. But this hotel is not "showing its age" as some reviewers express. That happened two decades ago. It's one of the oldest, mustier, worn-out 5 star hotels i've seen anywhere in the world. And it's not even cheap. Value... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear estarman, Thank you for staying and leaving a detail review of our property. I am sorry that we were not able to exceed your expectation and please accept my apology for the inconveniences caused. We truly understand how important guest's convenience is and take your comment as a valuable input. Meanwhile, I have taken note and addressed the issues... More 

Crecy-la-Chapelle, France
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 15, 2014

As a platinum member I received an upgrade to a suite. Great. Spacious, clean and nicely decorated room. The A/C unit does not blow directly on the bed (like in many hotels). Good thinking of the architect! Even at maximum power one just hears a light zooming. Very good isolated rooms. Construction work with cranes and bulldozers is going on... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Creten22, Thank you for your 5-star review. We are pleased that you enjoyed your stay and found our services and facilities were excellent.Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve and provide better services for our valuable guests. We appreciate your review and look forward to welcome you back in... More 

Nagoya, Japan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 4, 2014

I like this hotel. Location is good. Very convenient to access to shopping mall nearby. Facility is getting older, but it's OK. Room smelled nasty a little. Breakfast is satisfactory. Rates are too high.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear kenny2006, Thank you for taking the time to post your comment. We are pleased that you enjoy your stay and convenient location of our hotel. In fact, location is one of our advantage points and it is a perfect place for a meeting venue or gathering you wish to hold. And as you may notice that several hotel facilities... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 3, 2014

Firstly I stayed at the Crowne Plaza for business and found the facilities to be good although the pool and gym are gone until they build the new tower, it still provided an adequate stay. Service was good at the lounges and restaurant. I found the biggest issue being the check out and still now nearly one month late trying... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AndSuch, Thank you for leaving a review of our property. We are happy that your overall stay was satisfied except for mishandling your room charge to an incorrect credit card. Please accept my apology for the inconveniences caused. I have addressed the problem to our Front Office Manager for their immediate action to resolve the issue. Thank you for... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed October 15, 2014

The lobby was probably the nicest part of this hotel. The corridor leading to my room has a strange odour. There are stains on everything - the bed sheets, carpets, furniture. The bathtub has huge rust stains and water ran BROWN from my tap. Soundproofing is non existent. I can hear my neighbour's phone ringing nonstop. Will never stay here... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear eternise, Thank you for taking the time to post your comment of our property. I was sorry that your stay was unsatisfactory. Please accept my apology for the inconveniences. Poor room condition was certainly unacceptable as we have standard room cleaning procedure in place that must be followed by our room attendants. I have taken note of your feedback... More 

Colombo, Sri Lanka
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 14, 2014

I visited Jakarta on 11th Oct 2014 on a business visit with 4 other colleagues. We reached Crowne plaza around 2.30 pm. Having done the booking through Agoda, we were surprised to learn that they have no rooms available, and they had no answer as to what had happened. The staff wasn't friendly, and somehow they failed to give a... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Aruna P, Thank you for posting a review of your recent stay. I am truly sorry for the unpleasant check-in and check-out experience. It was certainly unacceptable and please accept my apology for the inconveniences caused. I suppose the problem may be due to the implementation of our new hotel property management system. Rest assured that I have addressed... More 

Francistown, Botswana
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 13, 2014

A nice hotel with big rooms and great service but little old fashioned. Centrally located, and walking distance to other shopping malls and restaurants. I can recommend for anyone stay within the town in Jakarta.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Nuwan G, Thank you for taking the time to post a comment of your recent stay. Indeed hotel's location is one of our advantage points as it is very convenient and within reach of many of the highlights which Jakarta has to offer. Meanwhile, enhancement of hotel facilities for a fresher look is already in plan. Guest satisfaction is... More 

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Additional Information about Crowne Plaza Hotel Jakarta

Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#38 Spa Hotel in Jakarta
#57 Luxury Hotel in Jakarta

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