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Crowne Plaza Hotel Jakarta

4.5 of 5
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Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Crowne Plaza Hotel Jakarta
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Ranked #101 of 345 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 1 week ago
kishorjetwani New Delhi, India
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380 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
  • All months
    (380)
  • Mar-May only
    (82)
  • Jun-Aug only
    (93)
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    (92)
  • Dec-Feb only
    (113)
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New Delhi, India
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is old but maintained very well, located in heart of the city. The staff is very courteous. The hotel provides free Wifi and it is fast. Enjoyed the stay there. The Lobby is beautiful and the restaurant provides all kind of food specially Indian. they even know names and description of all Indian meals.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear kishorjetwani, Thank you for taking the time to share your feedback. We are very pleased and honored to hear all the compliments and satisfaction throughout your stay. Your comment truly motivates us to providing better service to all our guests. We appreciate your review and look forward to welcome you back in Crowne Plaza Jakarta. Sincerely, On behalf of... More 

Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stay there 2 weeks @ end of February 2015. Good location, decent breakfast. Good service. The pool and gym was renovated. Mostly great location. Traffic in Jakarta is terrible, worse than in Paris, Moscow or Mumbai so pick hotel walk distance from the office.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Meisi K, Thank you for taking the time to share your comments about our hotel. We are glad to know that you enjoyed overall service as well as hotel's location. Apart from the unavailability of leisure facility, rest assured that we are constantly looking for ways to improve upon guest experiences through provision of friendly and helpful staff services.... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 17, 2015

Great service in the hotel. Friendly staff, spacious room. The pool and gym is under renovation currently, so that's a bit of a minus point. It seems a little dated and definitely needs an upgrade of its rooms.

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear pavitersingh, Thank you for taking the time to post your comment. We are glad to read that you enjoyed your stay with us and compliment our staff services. Unfortunately, the swimming pool will be closed for renovation for the next few years however our Concierge will be delighted to arrange an alternative pool should you wish to utilize the... More 

Jakarta, Indonesia
Top Contributor
152 reviews 152 reviews
22 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 16, 2015

I had read reviews saying the hotel was tired etc but I couldn't disagree more. For an "older" hotel it is incredibly well maintained. The rooms are in great condition and are spotlessly clean. Breakfast in the Club is limited but you can get eggs to order which and they were always excellent. Breakfast in the restaurant is a huge... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear TrailingSpouseLD, Thank you very much for your 5 stars review. We are glad to know that your overall stay was satisfied. It gives us a delight to please our guests and we are committed to continue providing you with the quality service you deserve. We appreciate your feedback and we look forward to welcome you back in Crowne Plaza... More 

Glasgow
Top Contributor
69 reviews 69 reviews
55 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 24, 2015

I have stayed at the hotel before. Only staying again as the hotel is close to the office. The traffic in JKT is so bad it means staying close to the office is essential. Once you enter the hotel it takes you away from the busy street outside. Welcomed by great reception staff. Everyone of them smiling and very helpful.... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear flyby21, Thank you for taking the time to share a review of our hotel and also for complimenting our staff. While you are pleased with the room, I am also sorry that the unavailability of leisure facilities was a disappointment to your overall stay experience. Please accept my apology for the inconveniences. Rest assured that we are constantly looking... More 

Papendrecht, The Netherlands
Contributor
20 reviews 20 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 23, 2015

As a platinum member of the IHG group, I come to Crowne Plaza a lot. But check in here was great! Got upgrade to suite with living room, bedroom, shower, bath, walking closet, etc etc... Like a king in the room! People super friendly, breakfast was big!! Lot's of food indonesian style, western, chinese... (why did I left the breakfast... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BarryKlijn, Thank you for your 5 stars review and we take your comments as a compliment. I am truly delighted that you enjoyed your overall stay in our hotel. Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve and provide better services for our valuable guests. Thank you for staying at... More 

Tokyo, Japan
Top Contributor
56 reviews 56 reviews
53 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 6, 2015

This was my first trip to Indonesia and without any base of comparison, my expectations may have been too high. Although I was very pleased with the staff, the hotel itself is in pretty bad shape. The air conditioner in my room did not work well at all so I was quite warm my entire stay. The shower head was... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear WHCharlie, Thank you for taking the time to share a review of your stay in our hotel. I am sorry that your stay did not meet your expectation especially in regards to your room condition, cleanliness as well as breakfast taste. Please accept my apology for the inconveniences caused. Rest assured I have addressed your comment to the related... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed January 23, 2015

Came here on business trip and was assigned this hotel by my client. The hotel does look a little old and due to upgrading works, the health and spa facilities were not available in the usual area. The staffs there did their best to inform me of that. Overall, the room is a pleasant resting place and it is big.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Roland S, Thank you for taking the time to post comment of your stay. I am happy to know that you are pleased with your stay despite of the unavailability of leisure facilities due to a renovation. Indeed, location is one of our hotel advantage points and the presence of Plaza Semanggi is certainly a complement to our hotel.... More 

Singapore, Singapore
2 reviews
3 of 5 stars Reviewed January 8, 2015

Firstly, it is located at the fringe of the city and the furnishing it's quite dated - in dire need of upgrading and refurbishing. The hotel room is decent but not great and the breakfast was okay. Overall, wasn't really impressed as I've seen other Crowne Plaza that is much better condition than this.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AndyKTA, Thank you for taking the time to share your comments about our hotel. I am sorry that your stay did not meet your expectation and please note that refurbishment of our hotel is already in our plan. Rest assured that aside from the old hotel condition, we are constantly looking for ways to improve upon guest experiences. Again,... More 

Brisbane, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 29, 2014

Hotel is conveniently located near the tollway which easy to get in and out to the airport. The hotel itself though is not impressive when you entered the gate. Most probably due to the fact that this hotel is rather old. Christmas decorations was impressive coupled with the lobby where it looks perfectly grand and luxurious. The room I booked... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Jozindo, Thank you for sharing comment of your recent stay. I am sorry that the room type you booked was not available and it is our obligation to provide you with another room. Unfortunately, the upgraded room was not completely satisfactory due to plumbing issue. Please accept my apology for the inconveniences. Rest assured that we are always looking... More 

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