We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Jakarta

Hotel website
Hotel deals
Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Special Offer
Up to 30% Off.
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Crowne Plaza Hotel Jakarta
View Map
Add Photo Write a Review

441 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Shanghai Region, China
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

stayed at hotel for a week of business meetings in hotel conf room. main issue, the food in the hotel within the first 2 days got me quite sick. eventually i noticed other members of my team stepping out of our conference...also sick. i don't expect that from a 5 star (?) hotel. additionally i ended up with about 100... More 

Helpful?
Thank mozolo
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear mozolo, Thank you for taking the time to post your comment. I regret to learn that you were disappointed with your stay due to certain aspects of the hotel. Please accept my sincere apology for the inconveniences. Rest assured that we have taken comprehensive measure to overcome the problem. We value you comments and it gives us the opportunity... More 

Singapore, Singapore
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me set the record straight first, as a business traveller I hold Crowne Plaza in the most high regards. Their staff, service as well as quality of rooms is terrific. Which is why i felt totally let down at this one. Right from the front desk staff (yes I actually had to call the Duty Manager for the first... More 

Helpful?
Thank ShivamKantSinha
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear ShivamKantSinha, Thank you for taking the time to post review of our hotel. I am honored to know that you value our brand highly but regret to learn that your stay was unsatisfactory. Please accept our sincere apology for the inconveniences. Your feedback regarding hotel condition is much appreciated and will be a valuable input for upcoming guest room... More 

Travelers are raving about these Jakarta hotels

Raipur, India
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My friend did a Couch Surfing Cs Meet up here and it was awesome , the sheesha is also too good and actually u will find all inidan dishes here , the quality of the food is pure and authentic as i tried tandoori chicken ..

Helpful?
1 Thank akshaymay2981
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear akshaymay2981, Thank you for your 5 stars comment. I am pleased to know that you had a wonderful gathering in Maroush Restaurant. Aside from authentic Indian food, Maroush also serves Middle Eastern dishes. The restaurant also has beautifully decorated private rooms suitable for special events and gatherings . Thank you very much for your comment and we look forward... More 

Level Contributor
2 reviews
3 of 5 stars Reviewed 5 weeks ago via mobile

I was stay in this hotel at 29 dec 2015 to 1 january 2015 to attend new year celebration. Because i bring my family, i decide to book a suite room. The room was nice, clean, big and also the facilities was complete, with living room and 2 bathroom. Services from the staff although not as perfect as 5 star... More 

Helpful?
Thank Ade F
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ade F, Thank you for your comment and also for choosing our hotel to celebrate your New Year's Eve 2015. I am thrilled to learn that you enjoyed the event and also had a pleasant stay. Your comment regarding in-room entertainment is appreciated and I am pleased to inform you that we are gradually replacing it. We truly understand... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 5, 2016

A very friendly place full of warmth and the little finishing touches otherwise so easily overlooked. Breakfast was sumptuous with attentive staff guiding one on the cuisine on offer. The doormen were very helpful in attending to our taxi requirements, guiding the driver in bahasa which I do not comprehend

Helpful?
Thank Rahul V
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Rahul V, Thank you for your review of recent stay in our hotel. We are very pleased and honored to hear all the compliments and your satisfaction for breakfast spread as well as for our staff services. Your comments truly encourage us to continue providing quality service you deserve. It is our pleasure to hear from satisfied guest and... More 

North Sydney
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 10, 2015

The IHG group have a relatively consistent product with the Crowne Plaza hotels around the world. The only downsides were the immense areas of building construction surrounding the hotel. Add to this the infrastructure development, roads, rail etc and not to mention the typically horrendous traffic, and you have a heady mix of chaos. The trip to the airport can... More 

Helpful?
Thank Lawrence Y
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Lawrence Y, Thank you for taking the time to share your feedback of our hotel. We are delighted to know that you were satisfied with your stay except for the construction work and traffic congestion around the city. Rest assured, we will continue to operate with minimal disturbance to guests and continue delivering our absolute commitment to guest satisfaction... More 

Acapulco, Mexico
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed December 1, 2015 via mobile

Having stayed in this hotel for quite a number of times through the years it seems to me that it hasn't changed much. Neither for the better nor the worse. Facilities are old but maintained. Lack of pool due to ongoing construction does not bother much as the pool and spa was also bit neglected. The staff is doing its... More 

Helpful?
Thank wearehereat
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear wearehereat, Thank you for taking the time to post review of our hotel. I am sorry that your stay experience did not exceed your expectation. We value your comment as it will allow us to focus on areas that need improvement. Indeed our leisure facilities are currently undergoing renovation and will be followed by renovation of other hotel facilities... More 

Jakarta, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 17, 2015

paid for room was unavailable upon arriving at 9:30pm - bath drain didn't work - gym is a treadmill in a room - got put in a smoking room which stank - mosquitos in rooms - but give it one star cause the morning manager was awesome when I complained and paid for my taxi to the airport - didn't... More 

Helpful?
Thank veraR7828OR
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear veraR7828OR, Thank you for your comment of our hotel. I am truly sorry for the unfavourable experience during your stay and please accept our sincere apology. We have noted your feedback regarding bathroom condition and addressed it to Engineering Manager for immediate action. However, your further feedback and details shared will help us improve on our level of service... More 

Kanagawa Prefecture, Japan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 16, 2015

I used this hotel many times and I could see improvement for customer first however room is not blight and sometimes is not followed standard for clean but staff is very kind and trained for customer first

Helpful?
1 Thank hisekisan
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear hisekisan, Thank you for taking the time to share your comments about our hotel. We are honored that you were satisfied with our staff as we always strive in delivering quality services. We have noted your input regarding lighting requirement and will be considered for our future refurbishment project. In regards to cleanliness standard, your further feedback and details... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 14, 2015 via mobile

Locate in center of Jakarta 40 monutes from airport , close to mall ( sorry I forgot the name) which you could not find super market! . Price is reasonable choosen high floor if you can for avoid from traffic noise .

Helpful?
1 Thank Thasanee B
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Thasanee B, Thank you for taking the time to post a review of your recent stay with us. It is a pleasure to know that you enjoyed your stay. Please note that traffic congestion is a major problem in Jakarta. However, your further feedback and details shared will help us improve on our level of service and ensure you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

279 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (193)
Viewed
Hotel & grounds (31)
Viewed
Dining (4)
Viewed
Room/suite (46)
Viewed
View from room (10)
Viewed
Bathroom (15)
Viewed
Pool/beach area (3)
Viewed
Other (84)

Management photos: Courtesy of the property manager

Viewed
All management photos (86)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (23)
Viewed
Bathroom (2)
Viewed
Dining (13)
Viewed
Business center/function rooms (18)
Viewed
Pool/beach area (2)
Viewed
Other (18)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Jakarta hotels
Century Park Hotel
#62 of 394 in Jakarta
4.0 of 5 stars 403 reviews
Tanah Abang
Le Meridien Jakarta
Le Meridien Jakarta
#55 of 394 in Jakarta
4.0 of 5 stars 711 reviews
Tanah Abang
The Sultan Hotel & Residence Jakarta
Show Prices
Show Prices
Show Prices
Menteng
DoubleTree by Hilton Hotel Jakarta
HARRIS Suites FX Sudirman
#42 of 394 in Jakarta
4.0 of 5 stars 521 reviews
Tanah Abang
InterContinental Jakarta MidPlaza
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay