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Crowne Plaza Hotel Jakarta

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Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Crowne Plaza Hotel Jakarta
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407 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
  • All months
    (407)
  • Mar-May only
    (88)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (92)
  • Dec-Feb only
    (113)
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Milan, Italy
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is a good international business hotel. Services are business class, good restaurants for breakfast and dinner, overall personnel service is high standard. On the other side rooms are not good, they would need a renovation and, while I was there, renewal workd constructions in front of the hotel were quite noisy. Wifi is very slow. My personal plus... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear massironzitti, Thank you for taking the time to post a review of your recent stay with us. We are sorry to learn that conditions of our guest room did not meet your expectation and in fact room refurbishment is already in our plan to take place shortly. Meanwhile, we are glad that you recognized our high standard service and... More 

Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Having stayed many, many times over several years, the Crowne has maintained a welcoming and helpful atmosphere on every visit. The large rooms have been upgraded from time to time and the big bed is always comfortable. I look forward to the coffee and good breakfast or dinner and staff who often remember my name.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ian K, Thank you for sharing comment of your stay experience. I am glad to know that you were happy with our staff service and also satisfied with sleep quality and meal choices. It is our commitment to ensure that all our guests receive a personalized and high quality service to create a great hotel guests love. It always... More 

Dhaka City, Bangladesh
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 5 days while on a business trip. Hotel staffs were very friendly and they helped me a lot to travel in Jakarta. For a city like Jakarta where very few people speak English, they always helped me to get a taxi. Even arranged a Golden Bird (taxi) with English Speaking Driver. Hotel room was nice &... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Adnan K, Thank you for sharing comment of your stay experience. Glad to know that you were satisfied with our transportation arrangement. I am also delighted to know that you enjoyed the selections from our restaurants and satisfied with room cleanliness. Our staffs are very dedicated to providing personalized and high quality service to all or guests. Meanwhile, I... More 

Tel Aviv, Israel
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Dear All, I stayed this hotel first time for a week and received cordial welcome right from the lobby guard to reception staff, so check-IN was just a breeze. ATM centre is located near to the elevator area in the hotel premise itself, so didn't find difficulty to withdraw IDR any time. Liked :- Hotel location and quite secure due... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BY4093, Thank you for giving detail review of your stay. We are glad to know that you found our location as an advantage. On the contrary, we regret to learn that room amenities and food option didn't meet your expectation. Rest assured that I will address your input to our F&B Manager for improvement. Guest satisfaction is always our... More 

Jakarta
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for two nights at the end of July, just because my sister's wedding held there. At first they gave us smoking room, didn't realize until I saw an ashtray and the room smell funny. I ask for a change, since I have a baby. and they upgraded the room, for me it look all the same. But thanks anyway.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear The Tami, Thank you for taking the time to write a comment of your stay experience. Please accept my apology for the inconveniences due to incorrect room allocation. Indeed room size is one of our hotel advantages and I am also pleased to inform you that we have rooms which were recently refurbished. Please ask our Reception for a... More 

Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is huge, convenience and have a few restaurants to choose from. I got upgraded to a deluxe room on the smoking floor. The carpeting were old but the room was very huge. One thing lacking is a table for work. There isn't a work table and would be good to have one. Sitting on the couch and working... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Ms. Stevo M, Thank you for taking the time to post comment of your stay. I am glad that you were upgraded to our suite room however, I am also sorry that you had an unpleasant experience due to unavailability of a writing desk in the room. We value your comment as they give us an opportunity to improve... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel located near a business district. You can visit many shopping mall with a taxi easily. a breakfast buffet has many kind of foods and change the foods everyday. Only a pity thing is that at the room facing at the road, I had to hear very loud sound from a mosque near it every morning. (It's like a... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear jptourist, Thank you for taking the time to post comment of your stay. I am pleased that you recognized our strategic location, closed to central business district and within reach of many highlights which Jakarta has to offer. I am sorry that you were not comfortable with the loud sound from the mosque at the back of our hotel.... More 

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed July 26, 2015

After an eight-hour flight, plus an hour and a half from the airport to the hotel, entering the lobby was sheer pleasure. Warm, friendly and attentive staff along with an upgraded room - a great welcome. However the air conditioner stopped working during the night, and though the problem was fixed in the morning after sincere apology, the following night... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Carolina D, Thank you for taking the time to post comment of your stay and also for complimenting our staff service as well as the breakfast selection. I'm pleased to hear that you recognized that the hotel is centrally located with great accessibility both for transportation and other attraction that the city offers. It was unfortunate that you had... More 

Bangkok, Thailand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 14, 2015

This time I stayed at this hotel for 5 nights. I faced several interesting things; 3 hours flight delay due to the fire on terminal2 in Jakarta Airport. Every days terrible traffic jam like 5 hours for only 30km. You should avoid Ramadan season for any kind of activity during that season. I stayed this hotel for the first time.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Yamane T, Thank you for your review and being detailed on the problem you encountered. I am sorry to know that you had unpleasant trip this time due to the fire incident at the airport. However, I am happy to know that you received friendly welcome with a glass of local beer. I hope it could compesate for the... More 

Dhaka City, Bangladesh
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 12, 2015

Stayed here for 4 days on an official visit. Main reason for choosing this hotel was its proximity to the office. A bit dated, the hotel could do with a facelift. The staff also needs to be a bit more proficient in English.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Lamia_Bashar, Thank you for staying at Crowne Plaza Jakarta. Indeed, location is one of our hotel advantages, located in the Golden triangle and close to office buildings where multinational companies are located. On the other hand, I am also sorry about your hesitation regarding our staff's English proficiency. I will ensure that our staff will take a refresh English... More 

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