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Crowne Plaza Hotel Jakarta

4.5 of 5
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Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Crowne Plaza Hotel Jakarta
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Ranked #111 of 353 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 4 days ago
HRatra9 Singapore
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393 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Crown Plaza is a good choice if you are planning to come to Jakarta, Indonesia and have to be around Central Jakarta. Nice Hotel, Nice Ambience, comfortable stay. Quite well maintained property. The staff is very well behaved & prompt, and you'll enjoy superior services. Rooms are clean & well kept. Hotel is around 40 - 90 minutes or even... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear HRatra9, Thank you for taking the time to post detail comment of our hotel. I am delighted that you enjoyed your stay and honored with all the compliments. Your satisfaction certainly motivate us to provide the quality service to all our guests and eventually provide a comfortable and memorable stay. I appreciate your comment and look forward to welcome... More 

Sydney, Australia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at enough IGH hotels to know that Crowne Plaza as whole is a good brand. The main reason why I stay at the CP Jakarta is location, location, location; because mostly my business is at Halim Airport and then down the Freeway to Bandung and the CP gives me easy access (Haaaa that's a joke, I mean as... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AFN069, Thank you for taking the time to share detail comment of our property. I am sorry that you had an unpleasant stay due to hotel condition. Please accept my sincere apology for the inconveniences. I truly value and have taken note of your comment for hotel management feedback. Rest assured that refurbishment of guest rooms and hotel facilities... More 

Travelers are raving about these Jakarta hotels

Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed several times at this hotel and have always enjoyed my stay. Staff are courtious and rooms are very comfortable. Pricing is good for Jakarta also. There are several choices for eating but would recommend the Japanese restaurant. I will continue to stay there when required to be in Jakarta.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Allan T, Thank you for taking the time to share comment of our property. I am very pleased to know that you enjoyed your stay. Your comment truly motivate us to improve our products and continue providing you with the quality service you deserve and eventually provide a comfortable and memorable stay. I appreciate your comment and certainly look... More 

Papendrecht, The Netherlands
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a Platinum member of the IHG, I allways stay in Crowne Plaza hotels and sonce the last 6 monthe stayed here 5 times already. A few words about this hotel: NICE, FRIENDLY, HELPFULL, CLEAN.... The only thing I have to say in general about Crowne Plaza: roomrate is a little to much for what you get. But overall it... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BarryKlijn Thank you for your continuous support toward Crowne Plaza Jakarta. I am delighted to know that you enjoyed all your stay with us and complimented our staff service. Your comment truly motivate us to improve our products and continue providing you with the quality service you deserve and eventually provide a comfortable and memorable stay. We appreciate your... More 

Gurgaon, India
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

A great business hotel to stay for short trips spanning 3-5 days.. located at a central location next to the Semanggi Plaza near the business district of Wisma Mulia. It is co-located next to the Plaza Semanggi which has a wide variety of shops and eateries to include an entertainment plaza for movies and gaming zones. It hosts the Centro... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear ManoharVenu, Thank you for your valuable input. I am glad that you enjoyed your overall stay and compliment our staff services. In fact, location is one of our advantage points and it is a perfect place for a meeting venue or gathering you wish to hold. We value your comments as an opportunity to improve our products and continue... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed May 19, 2015

I've been staying at the Crowne Plaza on and off for the past decade and whilst the staff are friendly, courteous and welcoming the buildings have quietly declined. The hotel has in the last year lost it's pool, and spa whilst the gym has been moved to one of the suites and is substantially smaller with limited opening hours. The... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear mynicknamestaken, Thank you for taking the time to post comment of your stay. We are really sorry to hear about your unhappy experience regarding our lack of facilities and room condition. However, I am relieved to know that you were satisfied with our staff service and food taste. Please note that room refurbishment is already in plan and will... More 

Manila, Manila, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 6, 2015

The location was very good for my purpose, a short 4km away from our office here, but it can take to as long as half an hour by taxi due to the traffic. I preferred to walk. The room was big with a spacious bathroom, the view through the large window was unfortunately a construction site (at the moment) of... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Vince G, Thank you for the 5 stars review and also for taking the time to share your feedback. We are very pleased and honored to hear all the compliments and your satisfaction throughout the stay. Your satisfaction is what motivates us to providing better service to all our guests. Thank you for staying at Crowne Plaza Jakarta and... More 

Bruxelles, Belgique
Top Contributor
62 reviews 62 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 29, 2015

i spent six nights at the Crowne Plaza. Being Ambassador Club member, I have been upgraded to an Executive Room. The personnel is very friendly and most of the time very helpful. The hotel has three restaurants. Only the Japanese restaurant is crowded, the other two ones are almost empty. The bar in the lobby is not really cosy as... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Dominique H, Thank you for sharing comment of your stay experience. I am delighted that you enjoyed your stay and compliment our staff service. Rest assured that guest satisfaction is of utmost importance to us and feedback from our valuable guests certainly help us to continuously improve our products and services. We appreciate your comment and look forward to... More 

Sydney, Australia
Top Contributor
158 reviews 158 reviews
58 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed April 26, 2015

The hotel is in desperate need of a facelift across all areas public and in room. The carpets in the hallways were musty and the hotel had installed deodorisers to offset the smell. The room still had a cathode ray TV. The breakfast was unimpressive in every area and the coffee was deplorable. The hotel has 4 lifts(elevators) but curiously... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear sgnn65, Thank you for your valuable input. I regret to learn that your stay did not meet your expectation. I have noted your feedback and they are indeed among the targeted areas in our upcoming refurbishment plan. Aside from our breakfast standard, we have enhanced our breakfast spread with variety of international dishes. Nevertheless, your feedback regarding breakfast variation... More 

New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed April 16, 2015

The hotel is old but maintained very well, located in heart of the city. The staff is very courteous. The hotel provides free Wifi and it is fast. Enjoyed the stay there. The Lobby is beautiful and the restaurant provides all kind of food specially Indian. they even know names and description of all Indian meals.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear kishorjetwani, Thank you for taking the time to share your feedback. We are very pleased and honored to hear all the compliments and satisfaction throughout your stay. Your comment truly motivates us to providing better service to all our guests. We appreciate your review and look forward to welcome you back in Crowne Plaza Jakarta. Sincerely, On behalf of... More 

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