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Crowne Plaza Hotel Jakarta

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Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Crowne Plaza Hotel Jakarta
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Ranked #100 of 344 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 1 week ago
pavitersingh Singapore, Singapore
Review This Hotel

377 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Great service in the hotel. Friendly staff, spacious room. The pool and gym is under renovation currently, so that's a bit of a minus point. It seems a little dated and definitely needs an upgrade of its rooms.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear pavitersingh, Thank you for taking the time to post your comment. We are glad to read that you enjoyed your stay with us and compliment our staff services. Unfortunately, the swimming pool will be closed for renovation for the next few years however our Concierge will be delighted to arrange an alternative pool should you wish to utilize the... More 

Jakarta, Indonesia
Top Contributor
150 reviews 150 reviews
22 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had read reviews saying the hotel was tired etc but I couldn't disagree more. For an "older" hotel it is incredibly well maintained. The rooms are in great condition and are spotlessly clean. Breakfast in the Club is limited but you can get eggs to order which and they were always excellent. Breakfast in the restaurant is a huge... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear TrailingSpouseLD, Thank you very much for your 5 stars review. We are glad to know that your overall stay was satisfied. It gives us a delight to please our guests and we are committed to continue providing you with the quality service you deserve. We appreciate your feedback and we look forward to welcome you back in Crowne Plaza... More 

Glasgow
Top Contributor
69 reviews 69 reviews
55 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at the hotel before. Only staying again as the hotel is close to the office. The traffic in JKT is so bad it means staying close to the office is essential. Once you enter the hotel it takes you away from the busy street outside. Welcomed by great reception staff. Everyone of them smiling and very helpful.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear flyby21, Thank you for taking the time to share a review of our hotel and also for complimenting our staff. While you are pleased with the room, I am also sorry that the unavailability of leisure facilities was a disappointment to your overall stay experience. Please accept my apology for the inconveniences. Rest assured that we are constantly looking... More 

Papendrecht, The Netherlands
Contributor
20 reviews 20 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As a platinum member of the IHG group, I come to Crowne Plaza a lot. But check in here was great! Got upgrade to suite with living room, bedroom, shower, bath, walking closet, etc etc... Like a king in the room! People super friendly, breakfast was big!! Lot's of food indonesian style, western, chinese... (why did I left the breakfast... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BarryKlijn, Thank you for your 5 stars review and we take your comments as a compliment. I am truly delighted that you enjoyed your overall stay in our hotel. Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve and provide better services for our valuable guests. Thank you for staying at... More 

Tokyo, Japan
Top Contributor
55 reviews 55 reviews
52 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 6, 2015

This was my first trip to Indonesia and without any base of comparison, my expectations may have been too high. Although I was very pleased with the staff, the hotel itself is in pretty bad shape. The air conditioner in my room did not work well at all so I was quite warm my entire stay. The shower head was... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear WHCharlie, Thank you for taking the time to share a review of your stay in our hotel. I am sorry that your stay did not meet your expectation especially in regards to your room condition, cleanliness as well as breakfast taste. Please accept my apology for the inconveniences caused. Rest assured I have addressed your comment to the related... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed January 23, 2015

Came here on business trip and was assigned this hotel by my client. The hotel does look a little old and due to upgrading works, the health and spa facilities were not available in the usual area. The staffs there did their best to inform me of that. Overall, the room is a pleasant resting place and it is big.... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Roland S, Thank you for taking the time to post comment of your stay. I am happy to know that you are pleased with your stay despite of the unavailability of leisure facilities due to a renovation. Indeed, location is one of our hotel advantage points and the presence of Plaza Semanggi is certainly a complement to our hotel.... More 

Singapore, Singapore
2 reviews
3 of 5 stars Reviewed January 8, 2015

Firstly, it is located at the fringe of the city and the furnishing it's quite dated - in dire need of upgrading and refurbishing. The hotel room is decent but not great and the breakfast was okay. Overall, wasn't really impressed as I've seen other Crowne Plaza that is much better condition than this.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AndyKTA, Thank you for taking the time to share your comments about our hotel. I am sorry that your stay did not meet your expectation and please note that refurbishment of our hotel is already in our plan. Rest assured that aside from the old hotel condition, we are constantly looking for ways to improve upon guest experiences. Again,... More 

Brisbane, Australia
Contributor
18 reviews 18 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 29, 2014

Hotel is conveniently located near the tollway which easy to get in and out to the airport. The hotel itself though is not impressive when you entered the gate. Most probably due to the fact that this hotel is rather old. Christmas decorations was impressive coupled with the lobby where it looks perfectly grand and luxurious. The room I booked... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Jozindo, Thank you for sharing comment of your recent stay. I am sorry that the room type you booked was not available and it is our obligation to provide you with another room. Unfortunately, the upgraded room was not completely satisfactory due to plumbing issue. Please accept my apology for the inconveniences. Rest assured that we are always looking... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 27, 2014

The outlook appeared dated but do not be deceived by it. The interior decor is modern The reception desk is efficient and friendly. The room is clean, well maintained and comfortable The buffet breakfast is delicious and has a variety of choices. The restaurant staff is attentive. I had stayed in this hotel for at least 6 times to date... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear omega123, Thank you for taking the time to share your recent stay experience and also for your multiple stays. Above all, we are delighted to know that you were satisfied not only with the room but also for our staff services. Your comment is such a great motivation for us to always look for ways to enhance our services... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 8, 2014

Was on a business trip to Jakarta. First impression from outside, the hotel looks very boxy, nothing like other hotels I have been to before such as Double Tree by Hilton. Most probably due to the fact that it is rather old. First step into the hotel, I was greeted with their Christmas decorations, definitely impressive. I must say, I... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Kendoarts, Thank you for taking the time to post detail your comment of our property. I was sorry that your stay was unsatisfactory and please accept my apology for the inconveniences caused. I have taken note of your feedback regarding refurbishment of our hotel and actually it is one of our priority to take place in the near future.... More 

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