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Crowne Plaza Hotel Jakarta

4.5 of 5
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Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Crowne Plaza Hotel Jakarta
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Ranked #112 of 357 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 4 days ago
Carolina D Dubai, United Arab Emirates
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399 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
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    (399)
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Dubai, United Arab Emirates
4 of 5 stars Reviewed 4 days ago NEW

After an eight-hour flight, plus an hour and a half from the airport to the hotel, entering the lobby was sheer pleasure. Warm, friendly and attentive staff along with an upgraded room - a great welcome. However the air conditioner stopped working during the night, and though the problem was fixed in the morning after sincere apology, the following night... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Carolina D, Thank you for taking the time to post comment of your stay and also for complimenting our staff service as well as the breakfast selection. I'm pleased to hear that you recognized that the hotel is centrally located with great accessibility both for transportation and other attraction that the city offers. It was unfortunate that you had... More 

Bangkok, Thailand
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This time I stayed at this hotel for 5 nights. I faced several interesting things; 3 hours flight delay due to the fire on terminal2 in Jakarta Airport. Every days terrible traffic jam like 5 hours for only 30km. You should avoid Ramadan season for any kind of activity during that season. I stayed this hotel for the first time.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Yamane T, Thank you for your review and being detailed on the problem you encountered. I am sorry to know that you had unpleasant trip this time due to the fire incident at the airport. However, I am happy to know that you received friendly welcome with a glass of local beer. I hope it could compesate for the... More 

Dhaka City, Bangladesh
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 days on an official visit. Main reason for choosing this hotel was its proximity to the office. A bit dated, the hotel could do with a facelift. The staff also needs to be a bit more proficient in English.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Lamia_Bashar, Thank you for staying at Crowne Plaza Jakarta. Indeed, location is one of our hotel advantages, located in the Golden triangle and close to office buildings where multinational companies are located. On the other hand, I am also sorry about your hesitation regarding our staff's English proficiency. I will ensure that our staff will take a refresh English... More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Crown Plaza is a good choice if you are planning to come to Jakarta, Indonesia and have to be around Central Jakarta. Nice Hotel, Nice Ambience, comfortable stay. Quite well maintained property. The staff is very well behaved & prompt, and you'll enjoy superior services. Rooms are clean & well kept. Hotel is around 40 - 90 minutes or even... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear HRatra9, Thank you for taking the time to post detail comment of our hotel. I am delighted that you enjoyed your stay and honored with all the compliments. Your satisfaction certainly motivate us to provide the quality service to all our guests and eventually provide a comfortable and memorable stay. I appreciate your comment and look forward to welcome... More 

Sydney, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 21, 2015

I've stayed at enough IGH hotels to know that Crowne Plaza as whole is a good brand. The main reason why I stay at the CP Jakarta is location, location, location; because mostly my business is at Halim Airport and then down the Freeway to Bandung and the CP gives me easy access (Haaaa that's a joke, I mean as... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AFN069, Thank you for taking the time to share detail comment of our property. I am sorry that you had an unpleasant stay due to hotel condition. Please accept my sincere apology for the inconveniences. I truly value and have taken note of your comment for hotel management feedback. Rest assured that refurbishment of guest rooms and hotel facilities... More 

Brisbane, Australia
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 21, 2015 via mobile

I have stayed several times at this hotel and have always enjoyed my stay. Staff are courtious and rooms are very comfortable. Pricing is good for Jakarta also. There are several choices for eating but would recommend the Japanese restaurant. I will continue to stay there when required to be in Jakarta.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Allan T, Thank you for taking the time to share comment of our property. I am very pleased to know that you enjoyed your stay. Your comment truly motivate us to improve our products and continue providing you with the quality service you deserve and eventually provide a comfortable and memorable stay. I appreciate your comment and certainly look... More 

Papendrecht, The Netherlands
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 13, 2015

As a Platinum member of the IHG, I allways stay in Crowne Plaza hotels and sonce the last 6 monthe stayed here 5 times already. A few words about this hotel: NICE, FRIENDLY, HELPFULL, CLEAN.... The only thing I have to say in general about Crowne Plaza: roomrate is a little to much for what you get. But overall it... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BarryKlijn Thank you for your continuous support toward Crowne Plaza Jakarta. I am delighted to know that you enjoyed all your stay with us and complimented our staff service. Your comment truly motivate us to improve our products and continue providing you with the quality service you deserve and eventually provide a comfortable and memorable stay. We appreciate your... More 

Gurgaon, India
Level Contributor
4 reviews
4 of 5 stars Reviewed June 10, 2015

A great business hotel to stay for short trips spanning 3-5 days.. located at a central location next to the Semanggi Plaza near the business district of Wisma Mulia. It is co-located next to the Plaza Semanggi which has a wide variety of shops and eateries to include an entertainment plaza for movies and gaming zones. It hosts the Centro... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear ManoharVenu, Thank you for your valuable input. I am glad that you enjoyed your overall stay and compliment our staff services. In fact, location is one of our advantage points and it is a perfect place for a meeting venue or gathering you wish to hold. We value your comments as an opportunity to improve our products and continue... More 

Jakarta, Indonesia
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed May 19, 2015

I've been staying at the Crowne Plaza on and off for the past decade and whilst the staff are friendly, courteous and welcoming the buildings have quietly declined. The hotel has in the last year lost it's pool, and spa whilst the gym has been moved to one of the suites and is substantially smaller with limited opening hours. The... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear mynicknamestaken, Thank you for taking the time to post comment of your stay. We are really sorry to hear about your unhappy experience regarding our lack of facilities and room condition. However, I am relieved to know that you were satisfied with our staff service and food taste. Please note that room refurbishment is already in plan and will... More 

Manila, Manila, Philippines
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 6, 2015

The location was very good for my purpose, a short 4km away from our office here, but it can take to as long as half an hour by taxi due to the traffic. I preferred to walk. The room was big with a spacious bathroom, the view through the large window was unfortunately a construction site (at the moment) of... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Vince G, Thank you for the 5 stars review and also for taking the time to share your feedback. We are very pleased and honored to hear all the compliments and your satisfaction throughout the stay. Your satisfaction is what motivates us to providing better service to all our guests. Thank you for staying at Crowne Plaza Jakarta and... More 

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