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All 338 Jakarta hotels

Crowne Plaza Hotel Jakarta

4.5 of 5 Hotel   |   Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Ranked #106 of 338 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 5 days ago
Roland S
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367 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Came here on business trip and was assigned this hotel by my client. The hotel does look a little old and due to upgrading works, the health and spa facilities were not available in the usual area. The staffs there did their best to inform me of that. Overall, the room is a pleasant resting place and it is big.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Roland S, Thank you for taking the time to post comment of your stay. I am happy to know that you are pleased with your stay despite of the unavailability of leisure facilities due to a renovation. Indeed, location is one of our hotel advantage points and the presence of Plaza Semanggi is certainly a complement to our hotel.... More 

Singapore, Singapore
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Firstly, it is located at the fringe of the city and the furnishing it's quite dated - in dire need of upgrading and refurbishing. The hotel room is decent but not great and the breakfast was okay. Overall, wasn't really impressed as I've seen other Crowne Plaza that is much better condition than this.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AndyKTA, Thank you for taking the time to share your comments about our hotel. I am sorry that your stay did not meet your expectation and please note that refurbishment of our hotel is already in our plan. Rest assured that aside from the old hotel condition, we are constantly looking for ways to improve upon guest experiences. Again,... More 

Brisbane, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is conveniently located near the tollway which easy to get in and out to the airport. The hotel itself though is not impressive when you entered the gate. Most probably due to the fact that this hotel is rather old. Christmas decorations was impressive coupled with the lobby where it looks perfectly grand and luxurious. The room I booked... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Jozindo, Thank you for sharing comment of your recent stay. I am sorry that the room type you booked was not available and it is our obligation to provide you with another room. Unfortunately, the upgraded room was not completely satisfactory due to plumbing issue. Please accept my apology for the inconveniences. Rest assured that we are always looking... More 

Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The outlook appeared dated but do not be deceived by it. The interior decor is modern The reception desk is efficient and friendly. The room is clean, well maintained and comfortable The buffet breakfast is delicious and has a variety of choices. The restaurant staff is attentive. I had stayed in this hotel for at least 6 times to date... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear omega123, Thank you for taking the time to share your recent stay experience and also for your multiple stays. Above all, we are delighted to know that you were satisfied not only with the room but also for our staff services. Your comment is such a great motivation for us to always look for ways to enhance our services... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 8, 2014

Was on a business trip to Jakarta. First impression from outside, the hotel looks very boxy, nothing like other hotels I have been to before such as Double Tree by Hilton. Most probably due to the fact that it is rather old. First step into the hotel, I was greeted with their Christmas decorations, definitely impressive. I must say, I... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Kendoarts, Thank you for taking the time to post detail your comment of our property. I was sorry that your stay was unsatisfactory and please accept my apology for the inconveniences caused. I have taken note of your feedback regarding refurbishment of our hotel and actually it is one of our priority to take place in the near future.... More 

Gatineau, Canada
Top Contributor
458 reviews 458 reviews
47 hotel reviews
271 helpful votes 271 helpful votes
3 of 5 stars Reviewed December 6, 2014

This hotel is conveniently located not so far to the highway that leads to the airport. This is nice given how much traffic there is at times in Jakarta, particularly when it rains (and it does often). The hotel itself though is really not impressive. While the rooms are large, they are quite outdated and in need for some refurbishing.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BBreton, Thank you for taking the time to post your comment of our property. I was sorry that your stay was unsatisfactory. Please be informed that the our air-conditioning has been set on a default temperature yet I will ask our Engineering Dept to check to ensure that it is set at the correct temperature. In fact, location is... More 

Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 4, 2014

Spent six nights here. I note that others comments on the age of the hotel. They are right, but seriously, if you spend a lot of time on the road, as long as things work, are hygienic, and the service is up to standard, then we don't have to worry about the lack of chrome, sparkle, and goodies. This hotel... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear De_Chook, We appreciate you taking the time to share your stay experience. We are delighted to know that you were satisfied with your stay and found our staff services are efficient. It is our commitment to meet guest satisfaction through constant improvement of our services despite of aged hotel's condtion. Thank you for choosing Crowne Plaza Jakarta and we... More 

Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed November 23, 2014

I almost feel bad leaving this review. The staff was friendly, helpful and I can tell they have been there forever. But this hotel is not "showing its age" as some reviewers express. That happened two decades ago. It's one of the oldest, mustier, worn-out 5 star hotels i've seen anywhere in the world. And it's not even cheap. Value... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear estarman, Thank you for staying and leaving a detail review of our property. I am sorry that we were not able to exceed your expectation and please accept my apology for the inconveniences caused. We truly understand how important guest's convenience is and take your comment as a valuable input. Meanwhile, I have taken note and addressed the issues... More 

Crecy-la-Chapelle, France
Contributor
19 reviews 19 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 15, 2014

As a platinum member I received an upgrade to a suite. Great. Spacious, clean and nicely decorated room. The A/C unit does not blow directly on the bed (like in many hotels). Good thinking of the architect! Even at maximum power one just hears a light zooming. Very good isolated rooms. Construction work with cranes and bulldozers is going on... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Creten22, Thank you for your 5-star review. We are pleased that you enjoyed your stay and found our services and facilities were excellent.Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve and provide better services for our valuable guests. We appreciate your review and look forward to welcome you back in... More 

Nagoya, Japan
Contributor
11 reviews 11 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 4, 2014

I like this hotel. Location is good. Very convenient to access to shopping mall nearby. Facility is getting older, but it's OK. Room smelled nasty a little. Breakfast is satisfactory. Rates are too high.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear kenny2006, Thank you for taking the time to post your comment. We are pleased that you enjoy your stay and convenient location of our hotel. In fact, location is one of our advantage points and it is a perfect place for a meeting venue or gathering you wish to hold. And as you may notice that several hotel facilities... More 

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Additional Information about Crowne Plaza Hotel Jakarta

Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#39 Spa Hotel in Jakarta
#57 Luxury Hotel in Jakarta

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