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All 341 Jakarta hotels

Crowne Plaza Hotel Jakarta

4.5 of 5 Hotel   |   Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Ranked #102 of 341 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 4 days ago
flyby21 Glasgow
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374 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Glasgow
Top Contributor
64 reviews 64 reviews
51 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars NEW

I have stayed at the hotel before. Only staying again as the hotel is close to the office. The traffic in JKT is so bad it means staying close to the office is essential. Once you enter the hotel it takes you away from the busy street outside. Welcomed by great reception staff. Everyone of them smiling and very helpful.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear flyby21, Thank you for taking the time to share a review of our hotel and also for complimenting our staff. While you are pleased with the room, I am also sorry that the unavailability of leisure facilities was a disappointment to your overall stay experience. Please accept my apology for the inconveniences. Rest assured that we are constantly looking... More 

Papendrecht, The Netherlands
Contributor
19 reviews 19 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

As a platinum member of the IHG group, I come to Crowne Plaza a lot. But check in here was great! Got upgrade to suite with living room, bedroom, shower, bath, walking closet, etc etc... Like a king in the room! People super friendly, breakfast was big!! Lot's of food indonesian style, western, chinese... (why did I left the breakfast... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BarryKlijn, Thank you for your 5 stars review and we take your comments as a compliment. I am truly delighted that you enjoyed your overall stay in our hotel. Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve and provide better services for our valuable guests. Thank you for staying at... More 

Tokyo, Japan
Top Contributor
51 reviews 51 reviews
48 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my first trip to Indonesia and without any base of comparison, my expectations may have been too high. Although I was very pleased with the staff, the hotel itself is in pretty bad shape. The air conditioner in my room did not work well at all so I was quite warm my entire stay. The shower head was... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear WHCharlie, Thank you for taking the time to share a review of your stay in our hotel. I am sorry that your stay did not meet your expectation especially in regards to your room condition, cleanliness as well as breakfast taste. Please accept my apology for the inconveniences caused. Rest assured I have addressed your comment to the related... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed January 23, 2015

Came here on business trip and was assigned this hotel by my client. The hotel does look a little old and due to upgrading works, the health and spa facilities were not available in the usual area. The staffs there did their best to inform me of that. Overall, the room is a pleasant resting place and it is big.... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Roland S, Thank you for taking the time to post comment of your stay. I am happy to know that you are pleased with your stay despite of the unavailability of leisure facilities due to a renovation. Indeed, location is one of our hotel advantage points and the presence of Plaza Semanggi is certainly a complement to our hotel.... More 

Singapore, Singapore
2 reviews
3 of 5 stars Reviewed January 8, 2015

Firstly, it is located at the fringe of the city and the furnishing it's quite dated - in dire need of upgrading and refurbishing. The hotel room is decent but not great and the breakfast was okay. Overall, wasn't really impressed as I've seen other Crowne Plaza that is much better condition than this.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear AndyKTA, Thank you for taking the time to share your comments about our hotel. I am sorry that your stay did not meet your expectation and please note that refurbishment of our hotel is already in our plan. Rest assured that aside from the old hotel condition, we are constantly looking for ways to improve upon guest experiences. Again,... More 

Brisbane, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 29, 2014

Hotel is conveniently located near the tollway which easy to get in and out to the airport. The hotel itself though is not impressive when you entered the gate. Most probably due to the fact that this hotel is rather old. Christmas decorations was impressive coupled with the lobby where it looks perfectly grand and luxurious. The room I booked... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Jozindo, Thank you for sharing comment of your recent stay. I am sorry that the room type you booked was not available and it is our obligation to provide you with another room. Unfortunately, the upgraded room was not completely satisfactory due to plumbing issue. Please accept my apology for the inconveniences. Rest assured that we are always looking... More 

Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 27, 2014

The outlook appeared dated but do not be deceived by it. The interior decor is modern The reception desk is efficient and friendly. The room is clean, well maintained and comfortable The buffet breakfast is delicious and has a variety of choices. The restaurant staff is attentive. I had stayed in this hotel for at least 6 times to date... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear omega123, Thank you for taking the time to share your recent stay experience and also for your multiple stays. Above all, we are delighted to know that you were satisfied not only with the room but also for our staff services. Your comment is such a great motivation for us to always look for ways to enhance our services... More 

Singapore, Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 8, 2014

Was on a business trip to Jakarta. First impression from outside, the hotel looks very boxy, nothing like other hotels I have been to before such as Double Tree by Hilton. Most probably due to the fact that it is rather old. First step into the hotel, I was greeted with their Christmas decorations, definitely impressive. I must say, I... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Kendoarts, Thank you for taking the time to post detail your comment of our property. I was sorry that your stay was unsatisfactory and please accept my apology for the inconveniences caused. I have taken note of your feedback regarding refurbishment of our hotel and actually it is one of our priority to take place in the near future.... More 

Gatineau, Canada
Top Contributor
459 reviews 459 reviews
46 hotel reviews
275 helpful votes 275 helpful votes
3 of 5 stars Reviewed December 6, 2014

This hotel is conveniently located not so far to the highway that leads to the airport. This is nice given how much traffic there is at times in Jakarta, particularly when it rains (and it does often). The hotel itself though is really not impressive. While the rooms are large, they are quite outdated and in need for some refurbishing.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BBreton, Thank you for taking the time to post your comment of our property. I was sorry that your stay was unsatisfactory. Please be informed that the our air-conditioning has been set on a default temperature yet I will ask our Engineering Dept to check to ensure that it is set at the correct temperature. In fact, location is... More 

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 4, 2014

Spent six nights here. I note that others comments on the age of the hotel. They are right, but seriously, if you spend a lot of time on the road, as long as things work, are hygienic, and the service is up to standard, then we don't have to worry about the lack of chrome, sparkle, and goodies. This hotel... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear De_Chook, We appreciate you taking the time to share your stay experience. We are delighted to know that you were satisfied with your stay and found our staff services are efficient. It is our commitment to meet guest satisfaction through constant improvement of our services despite of aged hotel's condtion. Thank you for choosing Crowne Plaza Jakarta and we... More 

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Additional Information about Crowne Plaza Hotel Jakarta

Address: Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza
Hotel Style:
#39 Spa Hotel in Jakarta
#58 Luxury Hotel in Jakarta

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