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Crowne Plaza Hotel Jakarta

4.5 of 5
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Jalan Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
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Crowne Plaza Hotel Jakarta
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Ranked #109 of 352 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 1 week ago
mynicknamestaken Jakarta, Indonesia
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386 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

I've been staying at the Crowne Plaza on and off for the past decade and whilst the staff are friendly, courteous and welcoming the buildings have quietly declined. The hotel has in the last year lost it's pool, and spa whilst the gym has been moved to one of the suites and is substantially smaller with limited opening hours. The... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear mynicknamestaken, Thank you for taking the time to post comment of your stay. We are really sorry to hear about your unhappy experience regarding our lack of facilities and room condition. However, I am relieved to know that you were satisfied with our staff service and food taste. Please note that room refurbishment is already in plan and will... More 

Manila, Manila, Philippines
Reviewer
5 reviews 5 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location was very good for my purpose, a short 4km away from our office here, but it can take to as long as half an hour by taxi due to the traffic. I preferred to walk. The room was big with a spacious bathroom, the view through the large window was unfortunately a construction site (at the moment) of... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Vince G, Thank you for the 5 stars review and also for taking the time to share your feedback. We are very pleased and honored to hear all the compliments and your satisfaction throughout the stay. Your satisfaction is what motivates us to providing better service to all our guests. Thank you for staying at Crowne Plaza Jakarta and... More 

Bruxelles, Belgique
Top Contributor
59 reviews 59 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i spent six nights at the Crowne Plaza. Being Ambassador Club member, I have been upgraded to an Executive Room. The personnel is very friendly and most of the time very helpful. The hotel has three restaurants. Only the Japanese restaurant is crowded, the other two ones are almost empty. The bar in the lobby is not really cosy as... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Dominique H, Thank you for sharing comment of your stay experience. I am delighted that you enjoyed your stay and compliment our staff service. Rest assured that guest satisfaction is of utmost importance to us and feedback from our valuable guests certainly help us to continuously improve our products and services. We appreciate your comment and look forward to... More 

Sydney, Australia
Top Contributor
158 reviews 158 reviews
59 hotel reviews
87 helpful votes 87 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is in desperate need of a facelift across all areas public and in room. The carpets in the hallways were musty and the hotel had installed deodorisers to offset the smell. The room still had a cathode ray TV. The breakfast was unimpressive in every area and the coffee was deplorable. The hotel has 4 lifts(elevators) but curiously... More 

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Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear sgnn65, Thank you for your valuable input. I regret to learn that your stay did not meet your expectation. I have noted your feedback and they are indeed among the targeted areas in our upcoming refurbishment plan. Aside from our breakfast standard, we have enhanced our breakfast spread with variety of international dishes. Nevertheless, your feedback regarding breakfast variation... More 

Travelers are raving about these Jakarta hotels

New Delhi, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 16, 2015

The hotel is old but maintained very well, located in heart of the city. The staff is very courteous. The hotel provides free Wifi and it is fast. Enjoyed the stay there. The Lobby is beautiful and the restaurant provides all kind of food specially Indian. they even know names and description of all Indian meals.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear kishorjetwani, Thank you for taking the time to share your feedback. We are very pleased and honored to hear all the compliments and satisfaction throughout your stay. Your comment truly motivates us to providing better service to all our guests. We appreciate your review and look forward to welcome you back in Crowne Plaza Jakarta. Sincerely, On behalf of... More 

Tel Aviv, Israel
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2015

Stay there 2 weeks @ end of February 2015. Good location, decent breakfast. Good service. The pool and gym was renovated. Mostly great location. Traffic in Jakarta is terrible, worse than in Paris, Moscow or Mumbai so pick hotel walk distance from the office.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear Meisi K, Thank you for taking the time to share your comments about our hotel. We are glad to know that you enjoyed overall service as well as hotel's location. Apart from the unavailability of leisure facility, rest assured that we are constantly looking for ways to improve upon guest experiences through provision of friendly and helpful staff services.... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 17, 2015

Great service in the hotel. Friendly staff, spacious room. The pool and gym is under renovation currently, so that's a bit of a minus point. It seems a little dated and definitely needs an upgrade of its rooms.

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear pavitersingh, Thank you for taking the time to post your comment. We are glad to read that you enjoyed your stay with us and compliment our staff services. Unfortunately, the swimming pool will be closed for renovation for the next few years however our Concierge will be delighted to arrange an alternative pool should you wish to utilize the... More 

Jakarta, Indonesia
Top Contributor
164 reviews 164 reviews
24 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed March 16, 2015

I had read reviews saying the hotel was tired etc but I couldn't disagree more. For an "older" hotel it is incredibly well maintained. The rooms are in great condition and are spotlessly clean. Breakfast in the Club is limited but you can get eggs to order which and they were always excellent. Breakfast in the restaurant is a huge... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear TrailingSpouseLD, Thank you very much for your 5 stars review. We are glad to know that your overall stay was satisfied. It gives us a delight to please our guests and we are committed to continue providing you with the quality service you deserve. We appreciate your feedback and we look forward to welcome you back in Crowne Plaza... More 

Glasgow
Top Contributor
69 reviews 69 reviews
55 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 24, 2015

I have stayed at the hotel before. Only staying again as the hotel is close to the office. The traffic in JKT is so bad it means staying close to the office is essential. Once you enter the hotel it takes you away from the busy street outside. Welcomed by great reception staff. Everyone of them smiling and very helpful.... More 

Was this review helpful? Yes
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear flyby21, Thank you for taking the time to share a review of our hotel and also for complimenting our staff. While you are pleased with the room, I am also sorry that the unavailability of leisure facilities was a disappointment to your overall stay experience. Please accept my apology for the inconveniences. Rest assured that we are constantly looking... More 

Papendrecht, The Netherlands
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 23, 2015

As a platinum member of the IHG group, I come to Crowne Plaza a lot. But check in here was great! Got upgrade to suite with living room, bedroom, shower, bath, walking closet, etc etc... Like a king in the room! People super friendly, breakfast was big!! Lot's of food indonesian style, western, chinese... (why did I left the breakfast... More 

Was this review helpful? Yes 1
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this review

Dear BarryKlijn, Thank you for your 5 stars review and we take your comments as a compliment. I am truly delighted that you enjoyed your overall stay in our hotel. Guest satisfaction is of utmost importance to us and your comment truly motivate us to continuously improve and provide better services for our valuable guests. Thank you for staying at... More 

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