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Grand Hyatt Jakarta

#13 of 367 Hotels in Jakarta
Certificate of Excellence
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Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
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1 room 1 guest
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Grand Hyatt Jakarta
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578 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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    (155)
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New York City
Level Contributor
504 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
5 of 5 stars Reviewed yesterday NEW

The setting: You are located in the epicenter of Jakarta’s CBD, about 30 minutes by taxi from CGK airport (120,000IDR without traffic). This is a pricy hotel, but worth the quality. I needed a bit of luxury and I love the Hyatt chain, so I sprang for it. This hotel has a massive multistory lobby, and a seamless well-staffed front... More 

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Denpasar, Indonesia
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had excellent and enjoyable stay in Grand Hyatt.. Perfect location! Love the gym! love the pool! it's just a bit of that Jakarta noise pollution (construction, car, etc) bothering my relaxation by the pool.. but after a while.. my head got used to it :)

Review collected in partnership with Hyatt Hotels

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Jakarta, Indonesia
5 of 5 stars Reviewed 1 week ago NEW

The services are excellent. At check-in time, our room was needed to be prepared and the staff allowed us to wait in Grand Club Lounge. During our stay, whenever I asked about extra-bed (because we have a child and didn't want to make him in-comfort sleeping (three in one bed). Unfortunately, there was a charge for it; I cancelled the... More 

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MADRID, Spain
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Grand Hyatt Jakarta have to be considered as "the hote" in Jakarta. The installation, location in Jakarta and personel will fulfill the expectatives of the traveller, no matter if it is family or business trip.

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Ft. Worth, TX
Level Contributor
539 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location. Fast and friendly check in. Beautifully appointed room. Comfortable bed. Every amenity that I needed. They arranged transportation for me a couple of times and it was flawless. The "Sumire" restaurant and "C's Steak & Seafood" restaurant are both Excellent. AVOID the other restaurant that is on the same floor as the two I mentioned that has the... More 

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Singapore, Singapore
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
1 of 5 stars Reviewed 1 week ago

I had great experiences staying in this hotel, i had stayed in this Grand Hyatt JKT many times (8-10 times) in the past. Impeccable service in the PAST...and all gone now. Not sure what went wrong, but the service level dipped. I was walking down a stationary escalator (going down) when a hotel staff named "Edy" walked up past me... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

A BIG hello from Melb Aust . I just realised my comments about our stay for 16 days May / June weren't published on Tripadvisor . My Husband and I have been staying at this hotel for years and we come back every year . Only difference is we extend our stay . Fabulous Staff from CEO Mr Peter down... More 

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Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is nicely located with mall connected from the lobby. Jakarta is city with bad traffic. Having a complete malls next to hotel is helpful. Room is a bit old but still well maintain. Staff are friendly and helpful. I remember I am buying a bouquet of flower, and I told them I need to leave earlier worried that... More 

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Tumon, Guam
1 review
5 of 5 stars Reviewed 2 weeks ago

From the front door to check-in, to the outstanding and well-appointed room and furnishings, to the food and beverage facilities, I believe all guests here will say they made a fine and wise choice to stay at the Grand Hyatt Jakarta. I will return.

Review collected in partnership with Hyatt Hotels

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Jakarta, Indonesia
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Grand Hyatt Jakarta is right in the center of Jakarta and is a great hotel not just for business but also for a weekend gateway. Next to the chic and most visited Plaza Indonesia mall and close to Grand Indonesia Mall give another bonus. Room is spacious with very comfortable bed. Facilities and services are top notch! Connected to the... More 

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for your kind words about our hotel and for taking the time to post your feedback on TripAdvisor. We are delighted that you had a very pleasant stay with us and we truly appreciate your compliments about our hotel location, guest rooms, facilities, services and associates’ attentiveness. We appreciate your patronage and looking forward... More 

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