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Grand Hyatt Jakarta

#15 of 344 Hotels in Jakarta
Certificate of Excellence
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Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
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Grand Hyatt Jakarta
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Grand Hyatt Jakarta
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498 reviews from our community

Traveler rating
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    27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

I can't say enough about this place. Not only is it incredibly beautiful, the staff is excellent! They are all very sweet, attentive and hard working. We really enjoyed the lounge area that has live music Monday through Friday and also, the nightclub that they have plays great music and added a lot of fun to the hotel. We liked... More 

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Istanbul, Turkey
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Pros: Grand Hyatt is at the heart of city center having attached to Plaza Indonesia and Mall of Indonesia. outside and inside hotel is marvelous. Impressive design from down entrance towards upper lobby area. 5 lifts in each end of lobby are more than enough. Rooms are vast with business table & free space area at the entrance. Perfect! Cons:... More 

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Jakarta, Indonesia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Grand Hyatt Jakarta is probably the most world-class hotel in the capital. Its location is right smack in the city center, next to premier shopping destinations and corporate houses. The morning buffet spread has the right mix of Asian and Western cuisine. Staffs are exceptionally friendly, including the security guards. What I loved the most is the gym, which also... More 

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Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

the best hotel I've been ever! an island of luxury in the middle of a poor and crumbling city, it almost a shame as it shine among poverty. extra security check, double room service a day, an huge and dramatic swimming pool, amazing breakfast. Of course, I’ve been there for work, is so expensive i would never afford by myself.... More 

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Bali, Indonesia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It's a solid reliable business hotel but feel it's just lacking something extra. Hard to criticise but in all areas they do the bare minimum. However it is a great location with easy access to plaza and f and b outlets. Feel it's still living in its hey days and needs investment and new ideas to give it that extra... More 

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Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great place to stay. Service is very familiar and quality simply amazing. The Gym is a real premium one with great staff. No doubt, the best hotel in this city. The swimming pool is a great place to relax and have lunch.

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for choosing to stay at Grand Hyatt Jakarta and for your positive comments. We truly appreciate your feedback about our associates attentiveness along with our fitness centre and recreational area. We are delighted to hear you thoroughly enjoyed your stay. I will make sure that your encouraging feedback is communicated throughout the hotel. We appreciate your... More 

Wellington, New Zealand
Top Contributor
92 reviews 92 reviews
31 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

At any Hyatt you pay a lot of money for luxury and space. In many locations you might question whether that is an unnecessary extravagance, but in Jakarta we really valued our peaceful haven in the Grand Hyatt, well away from the noise, pollution and terrible traffic of the megalopolis outside. Essentially the room and facilities were much the same... More 

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for your kind words about our hotel. We truly appreciate your generous comments and taking the time to share this with us. Internet connectivity is viewed as a necessity by most travellers in today’s world, and we are proud to offer it free for our guests in guestrooms and social spaces. We hope that... More 

Singapore, Singapore
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Although quite a few new biz hotels have opened in Jakarta in the last few years, Grand Hyatt Jakarta has managed to maintain its popularity. Its location, a good range of restaurants, well maintained rooms ,well- trained and friendly staff, beautifully landscaped pool and its indulgent spa . With Jakarta's notorious bad traffic, Grand hyatt's direct connection to Plaza Indonesia... More 

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for your kind words about our hotel. We truly appreciate your feedback and taking the time to share this with us. We are glad that you enjoyed our restaurants and guestrooms. Thank you also for your feedback about our location and associates’ attentiveness, I will be sure to share your encouraging feedback throughout the... More 

Singapore
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a night on business. Staff were friendly and helpful. Great service all round. Breakfast in the cafe was very good with a wide array of food to satisfy anyone. Room looked a little dated and probably need a refresh soon. Would stay here again though.

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for choosing to stay at Grand Hyatt Jakarta and we truly appreciate your kind comments on our associates attentiveness and breakfast offering. We have also taken note of your feedback regarding our guestrooms. You will be pleased to know that the hotel regularly plans refurbishment of selected areas and it remains a key focus of our... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this beautiful hotel from 6-8 march 2015 at room 1206 for business purpose. From the start i arrived until i check out, i have no complaint at all.the lobby is big and beutiful, The staffs are very helpfull,fast and efficient. When I need glue and scissors in the middle of the night, they can accomodate it. The... More 

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