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Grand Hyatt Jakarta

5.0 of 5 Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
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Certificate of Excellence 2014
Grand Hyatt Jakarta
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Grand Hyatt Jakarta
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450 reviews from our community

Traveler rating
    240
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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Singapore
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The USP is the location and this property is a mixed development with a shopping mall. That gives you plenty of breakfast, food options and transport is a bit easier compared to other places. Breakfast is not bad and rooms are acceptable. Didn't really tried the facilities as its a short trip for me.

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Never experienced such a bad reservation and check it experience. A 1-star experience from a 5-star hotel. Neither I or my company's employees will stay at this hotel ever again. DISRESPECTFUL and RUDE staff: the local employees, led by concierge Ferry Irwan, clearly have issues with foreigners and have treated the guest I was booking a room with such disrespect... More 

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Good: * Spacious room with well-thought-out international power socket points available at both the study desk and beside the bed (something simple, but missing in some 5-star hotels where sockets at the bed area are all used by the hotel lamps etc) * Great service standards - from bellboy to the front desk & concierge * Excellent Japanese restaurant... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Using my complimentary room without daily buffet breakfast but i got the access to executive lounge. Me and my husband are very happy and of course only cross the lobby to entrance grand plaza. Very easy to find the famous restaurant and theatre there. Love it

Was this review helpful? Yes 2
Singapore
Top Contributor
59 reviews 59 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was luxurious, but I wouldn't recommend room service unless you're in a pinch. The continental breakfast was really quite pathetic for a 5-star hotel of the Grabd Hyatt's calibre, and the Indonesian breakfast option (I ordered chicken porridge) was passable, but the soup was super oily and the rice was stodgy. Happily, you will be minutes' walking distance... More 

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for taking the time to post your feedback on TripAdvisor. We truly appreciate your kind compliment about our guestroom. We regret that you did not enjoy our breakfast offerings. We have noted your comments and would like to assure you that we do take your feedback seriously so that we can have the opportunity to deliver... More 

Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at Grand Hyatt Jakarta on various occasion and each time I visit Grand Hyatt Jakarta, the team is always there to assist/attend to my needs. They are patient, attentive and friendly Thank you for the high level of service and care provided. I appreciate it.

Was this review helpful? Yes 1
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for continuing to choose Grand Hyatt as your residence while in Jakarta. We appreciate your positive comments about the service from our associates. I will make sure your encouraging feedback is communicated throughout the hotel. We appreciate your loyalty and support. Looking forward to welcoming you back very soon and ensuring that an even more pleasant... More 

Penang Island, Malaysia
Top Contributor
93 reviews 93 reviews
24 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After our busy business trip, our friend checked us in to Grand Hyatt as our our wedding anniversary gift. The hotel is not the modern type but it is well maintenance, the room is spacious and equipped. We didn't go out much as we just want to relax and rest after the busy trip. We really have good rest here,... More 

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for taking the time to post your feedback on TripAdvisor. We truly appreciate your kind compliments about our hotel facilities, areas and location. We are glad that you enjoyed the guestroom and our F&B offerings. Our apology for the slight confusion regarding your billing process during breakfast, we have shared your comment with the respective manager... More 

Baguio City
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Since it is located in the middle of the central business district, it is quite accessible to the best shopping places. Right next to the hotel are high-end boutiques and just a stone's throw away are the more budget-friendly shopping stalls so Grand Hyatt makes shopping experience convenient. Breakfast buffet is something to rave about but I think they should... More 

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Sydney
Contributor
16 reviews 16 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Grand Hyatt for work. I found the location not too bad and the amenities were very comfortable - rooms were a good size, albeit a shade dated. The food in the restaurants was consistently of a high standard and the friendliness and conscientiousness of the staff was first rate. I found the connected Plaza Indonesia... More 

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Hong Kong, China
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

very nice business hotel in the center of the city. Excellent breakfast. Hotelstaff is very nice and polite, professional and service minded. Not too cheap, but worth the price. You get what you pay. The rooms are quite big and well equipped.

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Additional Information about Grand Hyatt Jakarta

Address: Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Gambir
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Reservation Options:
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt
Hotel Style:
#2 Family Hotel in Jakarta
#11 Spa Hotel in Jakarta
#11 Romantic Hotel in Jakarta
#15 Business Hotel in Jakarta
#16 Luxury Hotel in Jakarta

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