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Grand Hyatt Jakarta

#13 of 357 Hotels in Jakarta
Certificate of Excellence
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Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
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Grand Hyatt Jakarta
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558 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (558)
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    (155)
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Jakarta, Indonesia
4 of 5 stars Reviewed yesterday NEW

One of the best hotels I've stayed at in South-East Asia. Overall great staff, good service, terrific views Potential to improve consistency of service, but overall performs to a high level Club lounge access is very convenient - staff very friendly and professional, with a great memory for your preferences

Review collected in partnership with Hyatt Hotels

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NY
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here twice during my visit to Jakarta, I must say it was a wonderful property. The service was excellent, location is great, right next door to 2 fabulous shopping centers so there are things to do. The club floor lounge is great value, and the fitness center is very well equipped.

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singapore
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This grand old dame may be over 20 years old but is holding its own against newer competitors across the road and in the newer Senayan areas I have stayed here over the years many times and have not been disappointed Why? Location remains TOP class as connected to the upmarket Plaza Indonesia and is across the road from the... More 

Was this review helpful? Yes 1
Singapore, Singapore
5 of 5 stars Reviewed 5 days ago NEW

I travel 3-4 times per week and have stayed at many hotels throughout the Asia Pacific region. I always enjoy my stay at the Grand Hyatt Jakarta becuase it offers a well balanced list of amenities to meet all my needs. From conducting meetings in the Fountain Lounge, to the wonderful spa and fitness facilities, and the wide range of... More 

Review collected in partnership with Hyatt Hotels

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Santa Rosa, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This elegant and well appointed business hotel is excellent value for work near Plaza Indonesia and is centrally located with reasonable taxi time to offices near Merdeka Square or the Sudirman/Senayan Business District. Silverbird Mercedes taxis are almost always available. Rooms are large, elegant and comfortable. Bedding is very good but not the best in Jakarta. WiFi is included and... More 

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Suva
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

An excellent hotel. The staff are great- at every location of the hotel. I got excellent Darjeeling tea every morning and afternoon from brightly smiling staff. Their executive lounge is excellent too- lots of food and the staff make you very nice drinks - all in all a most pleasant experience.

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Cooper City, Florida
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Grand Hyatt Jakarta is a wonderful hotel in a great location. Staff is very courteous and helpful. Attached to a mall where you can shop, visit an ATM and eat. Fantastic gym and spa. Pool is amazing. When driving in Jakarta always remember to add extra time for traffic. There is always plenty. When I departed, it took two hours... More 

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Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you very much for your kind words about our hotel. We are delighted that you had a very pleasant stay with us and we truly appreciate your compliments about our hotel location, fitness centre and swimming pool. Once again, thank you for your patronage and looking forward to welcoming you back again to Grand Hyatt Jakarta. Warm... More 

Perth, Australia
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed in the GH for ease of attendance at a 3 day conference being held there and because I am a Gold Passport holder. Check in was effortless. Prepared to change money for me but suggested I consider the Money Changer next door for a 5% improvement in the rate - and they were correct! Great service. No disappointments whatsoever.... More 

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Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

Everything is perfect hotel except traffic jam of central of Jakarta. If you would like to buy somethings, it is not necessary for you to ask someone to buy, you can just go downstairs of hotel or next shopping mall.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for taking the time to post your feedback on TripAdvisor. We greatly appreciate your positive comments about our hotel. We really appreciate your patronage and looking forward to welcoming you back to Grand Hyatt Jakarta. Warm regards, Fredrik Harfors Hotel Manager More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed June 22, 2015

The business centre facilities at The Grand Hyatt Hotel are very good. Food served as part of the business centre service and also in the hotel's restaurants are of excellent quality and variety. The rooms at the hotel are very clean and modern. The hotel is situated in the main shopping area with easy access to a good choice of... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this review

Dear Reviewer, Thank you for taking the time to post your feedback on TripAdvisor. We are glad that you enjoyed your stay with us and greatly appreciate your kind compliments towards our restaurants and guest rooms. We hope to welcome you back to Grand Hyatt Jakarta again! Warm regards, Fredrik Harfors Hotel Manager More 

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