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The Sultan Hotel & Residence Jakarta

4.5 of 5 Jl. Gatot Subroto, Jakarta 10002, Indonesia
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The Sultan Hotel & Residence Jakarta
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The Sultan Hotel & Residence Jakarta
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371 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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New Delhi, India
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is located in central area near the business district. We stayed here from 14th to 18th January, 2015 for business trip. The hotel is a 5 star hotel but very outdated in decor and style. The rooms are not as I expected from a 5 star hotel. The bathroom was dirty with spiders and I had a bad... More 

Was this review helpful? Yes 3
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Shankar, Thank you for staying at The Sultan Hotel & Residence Jakarta and share your experience on TripAdvisor. We also appreciate your compliment on our great quality of breakfast and free internet service, but we do apologize for the inconvenience caused during your stay. We take your feedback seriously and already share this with the management team. We... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am usually not very picky when it comes to a hotel room. As long as it is clean, I am alright with it. Once you step into the room, you will notice the dated furniture and an overall gloomy feel. The toilet was just disgusting. Visible mold in various corners of the shower and the bath, the badly stained... More 

Was this review helpful? Yes 3
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. AlvaShiLin, Thank you for staying at The Sultan Hotel & Residence Jakarta and write a review on TripAdvisor. We also appreciate your valuable comments about the issue you experience during your stayed with us. We take your feedback seriously and already share this with the management team. We do apologize for the inconvenience caused and we will continue... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Was excellent service. Staff knew the guests by name and the hotel had a nice deco that resounded of Indonesia. Location was convenient for me as it is near my office, senayan area. It was a pleasant stay

Was this review helpful? Yes 1
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for taking your time sharing your experience at The Sultan Hotel & Residence Jakarta. We appreciate your compliment on our beautiful Indonesian heritage decoration and strategic location which continues become our strength points. We have a dedicated team that works hard in maintaining the quality of our hospitality standards, and for sure our value also remembering... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited Jakarta city for a conference hosted in this hotel I was allowed to checked in early by an hour due to early arrival. I find the room was clean and tidy, despite the furnitures are quite old. Enjoyed the breakfast very much with a wide range of selection, same goes to their lunch in the Lagoon Cafe In terms... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Teoh Cingji, Thank you for choosing The Sultan Hotel & Residence Jakarta as your preferable accommodation during your business trip to Jakarta and for taking your time to write a delightful review on our TripAdvisor. We are happy to hear that your staying and dining experience was memorable and thanks also for your great comments about our strategic... More 

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Apart from its prime location--in the city central, near business district, attached to the city's largest sporting and exhibition complex, and great shopping malls in walking distance--nothing was that good from this hotel. This is one of the oldest hotel and a historical landmark in Jakarta. When I say historical, I can confidently say that this hotel is too old... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Pwulantary, Thank you for staying at The Sultan Hotel & Residence Jakarta and for taking your time to share your comment on TripAdvisor. We take your feedback seriously and already share this with the management team. We do apologize for the inconvenience caused during your stay and it is our commitment to continue our best effort in improving... More 

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was booked into this hotel by the company admin for a last minute meeting, didn't know what to expect. I arrived at 10am in the morning, needed urgently to get into the room to change and get ready for my meeting. I was directed to the executive lounge and to my dismay I was told that I can only... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for staying at The Sultan Hotel & Residence Jakarta during your business trip in Jakarta and for taking your valuable time to write a review on TripAdvisor. We also appreciate for your compliment on our spacious room, fast internet service, good selection of bath amenities from Bvlgari and how our Executive Club Lounge Manager, Ms. Acik... More 

Auckland, New Zealand
1 review
5 of 5 stars Reviewed 4 weeks ago

Had a great 1 week stay on the 14th floor of the Sultan, it was great also having access to the Executive Lounge to do my work and also eat meals. Excellent hotel staff, must mention Ranti and Acik who in particular were very helpful and friendly. Entire experience was positive, would recommend to others.

Review collected in partnership with this hotel

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. James, Thank you for choosing The Sultan Hotel & Residence Jakarta for your convenience stay and for the wonderful review on TripAdvisor. We are excited to hear about your recent visit and happy that you had a great time with us. Deepest gratitude also from the entire team of The Sultan for your appreciation on our wonderful team... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 16, 2015

My husband and I have stayed every other year at the Sultan hotel for New Year's Eve. The entertainment in the lobby or in any of the bars is enjoyable. We booked a Junior Suite on this occasion and it had a spacious and comfortable bedroom with a separate sitting room with free Wifi. The only downside of the hotel... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Lolita, Thank you for choosing The Sultan Hotel & Residence Jakarta as your preferable stay with family during New Year’s Eve Party 2015 and very much appreciate for your great feedback about our hotel. We are glad to know that you and your family were satisfied with our service and facility, especially on how you enjoy your time... More 

Kuala Lumpur, Malaysia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 14, 2015

I always love to stay in this hotel. Its my numero uno hotel in jakarta. The location is fantastic. The room felt like home. Internet is good. But only the food is not as good as before. The rest is bello! Please improve on the food!

Was this review helpful? Yes 1
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Syaril M., Thank you for choosing The Sultan Hotel & Residence Jakarta during your business trip in Jakarta and writing a nice review about our hotel. We are happy to know that your staying experience was unforgettable with satisfying service and facility, especially our strategic location, comfortable room and fast internet. We also already share your review about... More 

Hong Kong
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 9, 2015

I have been staying at Sultan Executive Club regularly for the last 7 years and can still recommend the place as the best business hotel in the SCBD Area of Jakarta. Whilst it may be showing its age, it is still well maintained and the rooms are spacious and very comfortable. The Executive Club on the 13th Floor has its... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Kaituo, Welcome back to your “second home”, The Sultan Hotel & Residence Jakarta, and many thanks for sharing your great experience during your seven years regularly stay in our hotel. This amazing review has already shared to our management team as this positive feedback will be a good motivation for us continuously providing guest the highest standard of... More 

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Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jl. Gatot Subroto, Jakarta 10002, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Tanah Abang
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#37 Spa Hotel in Jakarta
#56 Luxury Hotel in Jakarta

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