We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Sultan Hotel & Residence Jakarta

Hotel website
Jl. Gatot Subroto, Jakarta 10002, Indonesia
Special Offer
Book now and save 17%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Sultan Hotel & Residence Jakarta
Professional photos View all
Browse nearby
The Sultan Hotel & Residence Jakarta
Add Photo

416 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    59
    175
    118
    51
    13
See reviews for
37
16
29
257
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (416)
  • Mar-May only
    (117)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (76)
All months
Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago NEW

I stayed there a few days for work and stayed on the Club floor. The staff there were absolutely incredible. The ambience of the lounge, the food quality and the staff's attitude was exceptional. Special thanks goes out to Rendy and Vitria for their honest and down to earth hospitality. They were so friendly and it made my stay there... More 

Was this review helpful? Yes
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed 2 weeks ago

We were satisfied with your service during our stay there and the rooms are most covenient for staying and the people,who are working there, were interesting to serve the guests. further the hotel is situated in a good location with excellent architectural work.

Review collected in partnership with this hotel

Was this review helpful? Yes
Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed 2 nights in this hotel since the place was very closed to my client's office, which is only 5-10 mins by car (depending on the traffic). I stayed in a room in the Executive Section in the 13th floor. I feel very satisfied with the service. My favorite service was Cocktail Time from 18:00 to 21:00 (if I... More 

Was this review helpful? Yes
Orlando, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Great place to stay for business travelers as the location of the hotel is right at the city center. Shopping malls are pretty close to the property. The service is good and the food is good as well. The room is nice but just a little bit old fashioned kind of. But overall I am happy with the hotel.

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Level Contributor
203 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recommended by PT NAPINDO MEDIA ASHATAMA, organiser of IndoWater Exhibition 2015, we stayed in Room 1076 for 4 nights. Welcome drinks was served upon our arrival into the atmospheric lobby. We have a big room , view of the Jakarta skyline comfortable bed complete full room amenities with fast speed free internet connection added great satisfaction to a pleasant stay.... More 

Was this review helpful? Yes 1
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Madam, Thank you for staying at The Sultan Hotel & Residence Jakarta as the official hotel partner for the event “Indo Water Exhibition” and for taking the time to write a valuable review on TripAdvisor. We are so happy to know that you enjoyed your stay and found our service and facility were excellent with beautiful sky-view accommodation also... More 

The Hague, The Netherlands
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for many years, back to the days when it was still called The Hilton. The name changed some 8 years ago after a dispute over the property lease. The Sultan has something to offer that very few hotels in Jakarta have: Space! Large grounds and gardens, great outdoor tennis courts, squash courts, large pool area.... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Williamacacos, Welcome back to The Sultan Hotel & Residence Jakarta and thanks for taking your time to write a wonderful review on TripAdvisor. We are glad that we still continuously providing you and your loved one with the highest standard of service and facility. We also thank you for your compliment on how our sprawled over nearly 8... More 

Surabaya, Indonesia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 weeks ago

It is a big hotel with a lot of rooms, seriously. The entrance lobby has great atmosphere, calm instrumental music is played somewhere while customers talking in several different languages. The receptionist served with smile & efficiently. I got a room 985. Actually the room was good enough. It was spacious, with big bed, comfortable carpet on the floor in... More 

Was this review helpful? Yes 2
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Sherry, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your time to write a review on TripAdvisor. We also would like to express our appreciation to you for making The Sultan Hotel & Residence Jakarta your first choice of accommodation and we take your compliment on our cleanliness and strategic location. The entire... More 

Jakarta, Indonesia
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 25, 2015 via mobile

Located at the heart of Jakarta. Room was okay. Liked the swimming pool and gym, not too crowded. Must improve menu on resto as for 5 stars like Sultan, the selection of menus and taste were kinda average, not bad but not excellent. But i liked the Rych resto better, it's the Chinese resto at Sultan. Beware of 3in1 during... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Laurence, Thank you for choosing The Sultan Hotel & Residence Jakarta as your enjoyable stay during your business trip to Jakarta and for taking your time to write a review on TripAdvisor. We also thank you for your compliment on how our room and facilities are favorable to you. Thanks also for your valuable comment on the menu... More 

Perth, Australia
Level Contributor
136 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 24, 2015

It is 12 months since I last stayed at the Sultan. Although still a bit run down there is a definite improvement in the staff attitude to their clients ( club rooms anyways). Staff are attentive, friendly and efficient which is what you would expect and they certainly meet the mark. The rooms are comfortable but lack the little touches... More 

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Tim, Thank you for always been staying at The Sultan Hotel & Residence Jakarta and taking the time to write your great experience on TripAdvisor. We are also glad to know that you had a great experience as we always make sure to provide every guest the highest standard of services. We thank you for your compliment on... More 

1 review
5 of 5 stars Reviewed May 23, 2015 via mobile

All crew of executive lounge was very helpful and friendly, such as bu acik, pak ade, febby, retno, fitria, and not forgetting bu lenny, pak azis, pak brendan, pak alex, bu diana, bu lintje, bu yunita, pak bambang, pak tejo, and others. LOVE IT!!

Was this review helpful? Yes
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ms. Shiella Putri, Thank you for sharing your wonderful experience staying at The Sultan Hotel & Residence Jakarta. Deepest gratitude from the entire team of The Sultan for your appreciation to our wonderful team. Looking forward to welcome you back to The Sultan Hotel & Residence Jakarta. Sincerely yours, I Nyoman Sarya General Manager The Sultan Hotel & Residence... More 

Questions? Get answers from hotel staff and past guests. Ask a question

275 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (222)
Viewed
Hotel & grounds (78)
Viewed
Bathroom (16)
Viewed
Dining (20)
Viewed
Room/suite (49)
Viewed
View from room (13)
Viewed
Pool/beach area (8)
Viewed
Other (38)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (8)
Viewed
View from room (3)
Viewed
Bathroom (3)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (3)
Viewed
Dining (2)
Viewed
Family/play areas (1)
Viewed
Other (24)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay