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The Sultan Hotel & Residence Jakarta

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Jl. Gatot Subroto, Jakarta 10002, Indonesia
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The Sultan Hotel & Residence Jakarta
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The Sultan Hotel & Residence Jakarta
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401 reviews from our community

Traveler rating
    56
    167
    114
    51
    13
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36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (401)
  • Mar-May only
    (113)
  • Jun-Aug only
    (96)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (76)
All months
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

All crew of executive lounge was very helpful and friendly, such as bu acik, pak ade, febby, retno, fitria, and not forgetting bu lenny, pak azis, pak brendan, pak alex, bu diana, bu lintje, bu yunita, pak bambang, pak tejo, and others. LOVE IT!!

Was this review helpful? Yes
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was booked in to a room on the executive floor (confirmed) but when I arrived I was informed I had been upgraded to a residence suite. I told the staff I didn't want the upgrade and would prefer to have the room I booked but they were insistent I had no choice in the matter. The rooms are really... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A very comfortable hotel for your family. But just choose the new building :-) The breakfast is just average, but the view is quiet good. You can see a small "forest" at the heart of Jakarta There are so many events and also international event, at JHCC and also Gelora Bung Karno, near the hotel, and also shopping centre :... More 

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1 review
4 of 5 stars Reviewed 1 week ago

Stayed with a few friends in the Residence for a while and had a very positive experience. Staff was extremely friendly and helpful, and we enjoyed the Room Service, Gym etc. The Hotel is located quite central in Jakarta, and reception was very helpful with getting us cabs. Also train, bus etc is located nearby, so it is a very... More 

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Brisbane, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I chose this hotel originally because I could walk to the office - that in Jakarta is a great start. But I was soon won over by the fantastic staff servicing the Executive levels. The hotel may have a timeless Javanese decore that would not appeal to some looking for Western chic, but the calm warm colours appeal to me,... More 

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Kuala Lumpur, Malaysia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 4 nights during a recent business trip. I was attended to promptly and politely by the front office staff. It's a quite big hotel and divided into a few sections, i was given a room facing the pool which is a about 50 meters away so it's very quiet. The room is nice and have a pleasant feeling... More 

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SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your time to write a review on TripAdvisor. We are excited to hear about your recent visit and glad that you had a great time with us, especially how you delighted by our warmest hospitality during your breakfast at Lagoon Cafe and how our huge... More 

Melbourne
Top Contributor
59 reviews 59 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for work as I was attending a trade show at the JCC. This hotel conveniently connects to the JCC via a tunnel. The staff were good with nothing a problem. The room I ended up in (an upgrade) was huge with great views and a big clean comfortable bed. Mini bar was complimentary as was laundry for 2... More 

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SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your valuable time to write a valuable review on TripAdvisor. We are very pleased to hear that our staff has provide you the warmest hospitality, our spacious room was at your very convenience and how you find our direct tunnel to Jakarta Convention Center was... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not the one i would recommend for anyone. The room i stayed in, is poorly maintained and smells damp, the room aircon is horrible, and noisy. The fridge in my room even lost its knob. They even turn off the aircon on the corridor of my floor. When i complained to the hotel management, they casually blame the ongoing renovation.... More 

Was this review helpful? Yes 1
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Hardyanto, Thank you for staying at The Sultan Hotel & Residence Jakarta during your business trip and taking your valuable time to write a review on TripAdvisor. We do apologize for the inconvenience caused during your stay and already share it to our management team as we have taken your feedback seriously. We strive to provide excellent service... More 

Travelers are raving about these Jakarta hotels

Jeddah, Saudi Arabia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The only downside I experience when staying at the Sultan is that it is old and some things cannot be renovated easily. The attentive service however makes up for most of this. For tennis, one of the most enjoyable facilities in the world in terms of the courts, hitting partners and reasonable rates. Close proximity to two excellent malls with... More 

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SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Ramzi, Thank you for choosing The Sultan Hotel & Residence Jakarta as your convenience stay with your friends and your positive comments on TripAdvisor. We do our best to meet and even exceed our guest expectations, it makes all worthwhile when we received positive feedback such as yours. The Sultan Hotel & Residence Jakarta is the ideal choice... More 

Greece
Contributor
17 reviews 17 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel for three nights while on a business trip. On the down side... - It's an enormous place and as a result it feels pretty soulless. - There are so many guests that it's impossible to feel like you can create any lasting personal connection with any of the hotel staff. - The hotel is looking its... More 

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SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Nick A., Thank you for staying at The Sultan Hotel & Residence Jakarta and taking your valuable time to post feedback on TripAdvisor. We do apologize knowing that you were not pleased during your stay. We pride ourselves on treating every guest with the utmost respect. We already shared with related departments regarding your feed back for review... More 

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