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All 325 Jakarta hotels

Gran Melia Jakarta

5.0 of 5 Hotel   |   Jalan H.R. Rasuna Said Kav X-0 - Kuningan, Jakarta 12950, Indonesia
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Ranked #9 of 325 Hotels in Jakarta
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed August 25, 2013
KDMumbai Bangkok, Thailand
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397 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (397)
  • Mar-May only
    (93)
  • Jun-Aug only
    (130)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (59)
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There are newer reviews for Gran Melia Jakarta
See the most recent reviews
Bangkok, Thailand
Top Contributor
71 reviews 71 reviews
42 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 25, 2013

Stayed just for a night here during a business trip. Pros: For me, it was a good choice being near to my meeting place. Good service. Clean, good proportion room with adequate amenities. Food is good, particularly buffet lunch is good and popular among locals and businessmen. Cons: Little away from some tourist area- but then, for vacation you will... More

Was this review helpful? Yes
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Sir, We thank you for taking the time to share your excellent experience regarding your recent stay. We are delighted that you enjoyed our Gran Melia hospitality and sure do our guests mean everything to us. Your generous words will be warmly received by the team at Gran Melia Jakarta. We look forward to welcoming you back to our... More

Dubai, United Arab Emirates
Top Contributor
76 reviews 76 reviews
50 hotel reviews
329 helpful votes 329 helpful votes
4 of 5 stars Reviewed August 23, 2013 via mobile

Stayed in the hotel for the weekend. Not bad of a hotel. Rooms are large with simple furniture, large TV. bathrooms also good and large (water mixer did not work properly in my room, but to an issue) Service in good, pleasant, polite and smiling. Great breakfast. Have not tried any other restaurant. Swimming pool could use some repair work,... More

Was this review helpful? Yes
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Sir, Thank you for your kind and considerate endorsement. Your comment about water mixer in the room had been well shared to the department head concerned. Upon receiving your comment our team had immediately taken some necessary actions. Rest assured that we take your comments very seriously to avoid such issue happen again in the future. The team here... More

New York City, New York
1 review
5 of 5 stars Reviewed August 10, 2013

As an import export executive ; I travel around the world but let me tell you this is the best hotel I have been so far in terms of customer service . While being in Jakarta ; I got sick and the hotel staff went above and beyond to assist me ; from helping get my medicine from the US... More

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Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Bobby, Really appreciate your positive comments. It is a pleasure for us to learn that we giving our guests full attention when they sick during their stay at our hotel. Your kind consideration in writing will be appreciated by our staffs. Thank you for such kind and generous consideration and hoping to have the opportunity to be of... More

Hong Kong, China
Top Contributor
77 reviews 77 reviews
14 hotel reviews
343 helpful votes 343 helpful votes
4 of 5 stars Reviewed August 8, 2013

I'm not sure quite what I was expecting from this hotel but suffice to say I was more than pleasantly surprised. This is a pretty humungous hotel but you don't get that sense of it being impersonal or lacking in character - quite the opposite. There's a warm feeling here that is quite comforting when you're travelling on business, I... More

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Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Ms. Emma, Your comments on our services and products are most encouraging and my thanks to you for your consideration in writing this review. Thank you for your positive comment on our Restaurant Tien Chao, our Executive Chef and his team would be very happy to know that you enjoyed our Chinese food It would seem that our mission... More

Leicester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2013

I stayed here for two nights recently and the hotel seemed to offer a lot beforehand, but from arrival onwards I was continually disappointed. Firstly we reserved a king size non smoking room. On arrival we were informed there were none of these available and we must have a smoking room, which was extremely unpleasant smelling, especially as you couldn't... More

Was this review helpful? Yes
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Mr Shepherd, It is our philosophy to provide the highest possible standards of service to our guests and continued monitoring of guest comments is vital to our on-going success. I am truly sorry to learn that your recent stay was not up to your expectation. Please be informed that on the day of your arrival, we do have a... More

Canberra, Australia
Contributor
20 reviews 20 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 1, 2013

I have been to Jakarta many times and stayed in quite a few hotels and have to say this is the best one I have stayed in. It has obviously been renovated recently and has been done so to a very high standard. Refreshingly for an Indonesian hotel there also appears to be staff members actually maintaining it too. The... More

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Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Leyne, Thank you so much for your kind and generous review which is even more gratifying as I see on Trip Advisor this has scored a property five out of five. We are delighted that you found the hotel service convenient and efficient. And thank you for your appreciation to the staff. The teams here appreciate the encouraging... More

Mumbai
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 1, 2013

I frequently visit Jakarta for business meetings and prefer Gran Melia Jakarta as it is close to all the offices. Twice I have been accompanied by my wife and 18 month old daughter. We prefer staying at Gran Melia as the experience is always excellent. The Grand lobby helps forget all the travel fatigue and the staff is very polite... More

Was this review helpful? Yes 1
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Mr Reen, Thanks for your positive review. We are so glad that you find the accommodation, staffs attitude and Breakfast and service to be ahead of the rest. Be assured that our team will work tirelessly in the hope that we may have the opportunity to leave you with memories more befitting a hotel committed to giving service to... More

Shanghai, China
1 review
5 of 5 stars Reviewed July 31, 2013

My friend and I chose this hotel due its location very close to our meeting appointments. The experience was awesome, received by very friendly staff always showing us a welcoming smile, they took care of us from the very first moment and made everything easy for us. One of the evenings the Director of Operations approached us to ensure we... More

Was this review helpful? Yes
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Mario, We thank you for taking the time to share your excellent experience regarding your recent stay. We are delighted that you enjoyed our Gran Melia hospitality and sure do our guests mean everything to us. Your generous words will be warmly received by the team at Gran Melia Jakarta. We look forward to welcoming you back to... More

Jakarta
1 review
5 of 5 stars Reviewed July 29, 2013

Check in easy and friendly for a family with a very active 3 years old son. Excelent breakfast, wide and delicious, very good room service dinning. Crew was extremely friendly and devoted, check out easily, zero complications. Swiming pool and fishes tank were deligthful for my son. Very nice place to be our first in Indonesia.

Was this review helpful? Yes
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Sir, Thank you for your kind and considerate endorsement. The team here appreciates the encouraging words and we look forward to the opportunity of welcoming you back to Jakarta soon. Until next time my warmest regards, Manuel Quiros Resident Manager More

Madrid, Spain
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 24, 2013

.. The arrogance of clumsy employees who do not take any criticism; being sent to the wrong airport terminal by Hotel bellboys and get lost for an hour and a half; freezing to death in one of their cold rooms; our room was never cleaned; being treated like second class people, etc.... It is a typical South East Asian hospitality... More

Was this review helpful? Yes 2
Manuel Q, Manager at Gran Melia Jakarta, responded to this review

Dear Mr Sánchez, Firstly, I would like to extend our most sincere apology for the difficulties you encountered on your recent stay with us. I am sorry that you found our team members a little tactless. Our sincere apologies once more for this state of affairs. Be assured that we have taken on board your service comments and preferences and... More

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Additional Information about Gran Melia Jakarta

Address: Jalan H.R. Rasuna Said Kav X-0 - Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Jakarta 5*
Number of rooms: 407
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Also Known As:
Gran Melia Jakarta Hotel Jakarta
Sol Melia Jakarta
Jakarta Gran Melia

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