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Gran Melia Jakarta

#16 of 357 Hotels in Jakarta
Certificate of Excellence
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Jalan H.R. Rasuna Said Kav X-0 - Kuningan, Jakarta 12950, Indonesia
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Gran Melia Jakarta
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550 Reviews from our TripAdvisor Community

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Traveler rating
    281
    206
    45
    9
    9
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54
57
31
354
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (550)
  • Mar-May only
    (158)
  • Jun-Aug only
    (172)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (104)
All months
Seoul, South Korea
1 review
5 of 5 stars Reviewed 3 days ago NEW

Nice hotel. Still under budget yet enjoy luxury over hotel $200~$300 per night. Staffs were very kind and helpful. Check in and Check out is very fast and breakfast buffet was very nice with many dishes to choose from.

Review collected in partnership with Meliá Hotels International

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Jakarta, Indonesia
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was staying in a nice Executive Room with my Mom, meanwhile my sister and her husband was staying next to our room. We felt a good experience, nice bath-tub and very clean. Hotel staffs were friendly as well, our luggages were handling by them and sent/delivered to our rooms once we entered the rooms.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes 1
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Ibu Anna, We're so glad to hear you were happy with our facilities and our service especially our rooms and staffs. Thank you for reviewing us and we hope to see you again soon! With kindest regards, Dhini Maritza, Guest Experience Manager More 

Tangerang
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worse feedback action after i did call directly to operator name mr Ahmad. Requiring customer which drunk and lying in front of his own room. Three times callings didnt make an operator and security aware for the problem. Just promising to instruct securities to check the condition. But no body going to the site to care and helping. Worse thing... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Book premium room just for 1 night. Big room with big sofa. Bathtub very poor because leaked to outside bathroom, but cant complained it because already night n too tired to call. Little Pool but better than marriott. Standar breakfast. But nice playground for children especially sunday. For dine in room very good. Nice!

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Agus, We thank you for taking the time to share your experience regarding your recent stay. Your positive feedback in regards of bathtub, breakfast, and swimming pool have been well warmly received and I have personally shared your comments to improve our excellent service. Hope we will have the opportunity to make your stay more enjoyable on your... More 

5 of 5 stars Reviewed 1 week ago

Fast check in & check out , The service is great and the staff are very friendly , every time time you walk in the loopy every one great you and smile to you and the securty is really excellent ,Also the facilities of the hotel is very nice and fancy , every restaurant is delicious and specially the breakfast... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Dr. Shahad, Thank you so much for your kind and generous review which is even more gratifying as I see on Trip Advisor this has scored a property five out of five. We are delighted that you found the hotel service convenient and efficient. And thank you for your comments especially the breakfast. The teams here appreciate the encouraging... More 

1 review
1 of 5 stars Reviewed 1 week ago

- The deluxe rooms are outdated, better choose premium room or above which already totally renovated. Immediately after I checked in to the room, I tried to upgrade to premium rooms, they said it's fully booked, but when I double checked on some third party agencies, the rooms are still available. Was it just their tricky strategy??? - The rooms... More 

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Singapore, Singapore
5 of 5 stars Reviewed 2 weeks ago

service was great. breakfast room service arrived exactly at the time specified. Spa was excellent and therapists were very professional. Treatments are reasonably priced Food is very good as well but it's a little expensive. However, the great service more than makes up for it Lastly, Hotel needs refurbishment, furniture and fittings are quite old.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Ms. Karen, We thank you for taking the time to share your experience regarding your recent stay especially about our service and foods. Your positive feedback in regards of refurbishment have been well warmly received and I have personally shared your comments to improve our hotel atmosphere. Hope we will have the opportunity to make your stay more enjoyable... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at the Gran Mélia - Jakarta.. Excellent service, top-notch cuisine.. However, I deeply regret finding out that the previous swimming pool, with it's garden setting and waterfalls, the epicenter of the hotel's past grandeur has been replaced by a mediocre pond in the midst of meeting rooms and bureaucracy. Good job, Gran Mélia!

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Sebastien, We thank you for taking the time to share your experience regarding your recent stay. Your positive feedback in regards of the size of swimming pool have been well warmly received and I have personally shared your comments to improve our facilities. Hope we will have the opportunity to make your stay more enjoyable on your next... More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel staff are friendly and the facilities are very nice. It is a comfortable place to stay for a few days. Ideally located for business near many key offices, there is not much nearby for families. During the daytime, I noticed a play area set up in the main lounge that would be suitable for preschool age. The small... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Guest, Thank you for your kind message endorsing Gran Melia Jakarta. That was most considerate and very kind. It would seem that our mission was accomplished with regards to your stay. Assuring you that the team here intends to keep it that way and improve further on a daily basis and it will always be your second home. We... More 

Singapore
Level Contributor
177 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A good business hotel, I had a nice large room and found it very comfortable. Staff were helpful and location is quite good as well. Breakfast is adequate. The decor is very Indonesian so it's nice to be surrounded by their beautiful culture. It's not fancy like other 5-stars and the hotel may feel a little old however but offers... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Ms. Wennie, Thank you for your kind message endorsing Gran Melia Jakarta as “Good Sta ”. That was most considerate and very kind. It would seem that our mission was accomplished with regards to your stay. Assuring you that the team here intends to keep it that way and improve further on a daily basis and it will always... More 

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