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Gran Melia Jakarta

#15 of 352 Hotels in Jakarta
Certificate of Excellence
Hotel website
Jalan H.R. Rasuna Said Kav X-0 - Kuningan, Jakarta 12950, Indonesia
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Best prices for: 1 room 1 guest
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Gran Melia Jakarta
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509 reviews from our community

Traveler rating
    264
    188
    40
    9
    8
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43
54
30
335
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (509)
  • Mar-May only
    (159)
  • Jun-Aug only
    (130)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (104)
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Freeport, Maine
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a high-end hotel in the heart of Jakarta. Super service, and wonderful dining options. The hotel made me feel safe (including security prior to entry to the property), and the rooms were very comfortable.

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Guest, Thank you so much for your kind and generous review which is even more gratifying as I see on Trip Advisor this has scored a property five out of five. We are delighted that you found the hotel service convenient and efficient. The teams here appreciate the encouraging words and we look forward to the opportunity of welcoming... More 

Jeddah, Saudi Arabia
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

My name is Chakib Sabata, I book a room from 12-15 May 2015, I check out on 14th May at 9:00pm. Upon checkout a room boy come to my room requesting me to clean the room, I told him not necessary because I'm going to checkout , even dough he enter the room to adjust the curtain, caring two small... More 

Was this review helpful? Yes 1
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Chakib, Warm greetings from Gran Melia Jakarta! Thank you for taking time to communicate to us. Rests assure that we took your comments very seriously from the time that we first heard of this incident on your phone call on May 15th 2015 when you called us one day after your departure. We make a deep investigation but... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Grand Melia in May 2015 for 4 nights. I was on a business trip. The staff are extremely helpful and courteous and well trained. Food at all the restaurants superb. Breakfast was far better than most hotels , in fact the varieties at breakfast were tremendous. Rooms kept v v v well, good housekeeping. The concierge... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Guest, Thank you so much for your kind and generous review. We are delighted that you found the hotel service convenient and efficient. And thank you for your comments. The teams here appreciate the encouraging words and we look forward to the opportunity of welcoming you back to our hotel soon. With kindest regards, Dhini Maritza, Guest Experience Manager More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I am a fan for Mexico food ... And I am seeking for authentic one. Glad I find it in Cafe Gran Via, I went there last Friday (22 May 2015). The staffs there introduced me to the Mexican Chef Julio Ortega and Chef Sergio Balderas, they gave me a detail presentation and information about Mexican Food. And the taste... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Ms. Resty, We're so glad to hear you were happy with our facilities and our service especially Mexican Food promotion at our Cafe Gran Via. Thank you for reviewing us and we hope to see you again soon! With kindest regards, Dhini Maritza, Guest Experience Manager More 

Singapore
Contributor
20 reviews 20 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 3 weeks long. my office is all the way in Bogor (outside of jakarta) the good thing is that going out of the city is against the direction of the heavy traffic and very close to the entrance into the highway. so it takes about 1 hour (less on a gd day). HOWEVER,returning anytime between 5.30-8pm is... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Ms. Juliana, Thank you for your kind message. That was most considerate and very kind. It would seem that our mission was accomplished with regards to your stay. Assuring you that the team here intends to keep it that way and improve further on a daily basis and it will always be your second home. We look forward to... More 

Singapore, Singapore
Contributor
19 reviews 19 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Myself and a colleague strayed at he Gran Melia Jakarta and it was one of the most pleasurable experiences of the trip. All the staff were extremely courteous and helpful, right down to the security team. Food was great and ability to get transport to and form the hotel was excellent. If you have business trip to Jakarta and your... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Guest, We're so glad to hear you were happy with our facilities and our service. Thank you for reviewing us and we hope to see you again soon! With kindest regards, Dhini Maritza, Guest Experience Manager More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Apart form the control of A/C, the rest are good. Location is good where traffic jam was avoided. Regarding the A/C controller, hotel shall arrange maintenance to review if it is fixed when guest is out in the daytime. Nevertheless, the maintenance who was called twice on different day, did tried their best to fix it when the guest is... More 

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Guest, We thank you for taking the time to share your experience regarding your recent stay. Your positive feedback in regards of AC maintenance has been well warmly received and I have personally shared your comment to improve our excellent service. Hope we will have the opportunity to make your stay more enjoyable on your next visit. Thank you... More 

Sydney
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

With Jakarta location is important as traffic sucks If you need to be close to where this hotel is, it's a great option Very good staff, the restaurants are all good and the rooms spacious Only downside - one side of hotel overlooks a building site

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Guest, We're so glad to hear you were happy with our facilities and our service. Thank you for reviewing us and we hope to see you again soon! With kindest regards, Dhini Maritza, Guest Experience Manager More 

Jakarta
1 review
4 of 5 stars Reviewed 1 week ago

it's worth to be a gran melia member, and nice place to spend with family or just for business meeting, strategic and very cozy area, especially for the room space and the interior of the lobby area. All staffs are very friendly and helpful to the customer.

Review collected in partnership with Meliá Hotels International

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Ibu Fennie, We're so glad to hear you were happy with our facilities and our service especially our rooms and lobby area. Thank you for reviewing us and we hope to see you again soon! With kindest regards, Dhini Maritza, Guest Experience Manager More 

Barcelona
Top Contributor
124 reviews 124 reviews
71 hotel reviews
216 helpful votes 216 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here for 3 nights during a business trip. Basically secluded in it, I have tried 2 restaurants and the SPA. All of them very good, hotel is like a fortress, security and staff all over. Very well trained staff as it is customary in Spanish chains hotels. complimentary shoe shine, quick laundry, they care about environment and avoid... More 

Was this review helpful? Yes
Dhini Maritza M, Manager at Gran Melia Jakarta, responded to this review

Dear Mr. Carlos, Thank you so much for your kind and generous review. We are delighted that you found the hotel service convenient and efficient. And thank you for your comments. The teams here appreciate the encouraging words and we look forward to the opportunity of welcoming you back to our hotel soon. With kindest regards, Dhini Maritza, Guest Experience... More 

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