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Shangri-La Hotel Jakarta

5.0 of 5 Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
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Shangri-La Hotel Jakarta
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Shangri-La Hotel Jakarta
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742 reviews from our community

Traveler rating
    460
    211
    46
    17
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
  • All months
    (742)
  • Mar-May only
    (155)
  • Jun-Aug only
    (197)
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    (224)
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

This is one of my favourite hotel. I had dinner at satoo restaurant on saturday, since i knew that restaurant serve oyster on weekend. I booked through telephone and reserved for 2 person, before Confirm the reservation i asked the staff to make sure whether the oyster is available. She hold the phone and ask to kitchen staff, in few... More 

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SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Mr Athalmran, Thank you for your patronage at the Shangri-La Hotel, Jakarta and for taking your precious time to share your feedback. It is thoroughly appreciated that you consider our hotel as your favorite. However, I do regret that the misunderstanding cause your recent dining experience less than perfect. I have addressed the matter of your concern with our... More 

SaarLouis, Germany
Top Contributor
78 reviews 78 reviews
48 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

(Deluxe Room) After arriving the hotel we first has been confused because we looked for the reception. They has many ballrooms or other big halls for special events it seems. So we had to take the escalator and finaly we could check-in. The room was comfortable and nice but we asked if we can change the room adverse on the... More 

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United States
Contributor
20 reviews 20 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed this hotel several times and really enjoy it. Location very strategic for me because I love big shopping center. From hotel to plaza indonesia , grand indonesia , sarinah only few minutes. I love their food also very tasty. Shangrila has Good Pub i am forgot the name because been there only 1 time and I also love Satoe... More 

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SLJDMM, Manajer Umum at Shangri-La Hotel Jakarta, responded to this review

Dear Ms Tina, Thank you for your patronage at the Shangri-La Hotel, Jakarta and for sharing your experience with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our products and service are excellent. I also took notice of the taxi queueing experience you... More 

Jakarta, Indonesia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed at shangrila for 2 nights 3 days at 1 bedroom suite just before new year. At first we were given d upper floor on the 25th, it was so loud due to renovation after complaining to the duty manager, we were moved to 19th floor. Everything went well after that. The lady at horizon club was very nice and... More 

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SLJDMM, Manajer Umum at Shangri-La Hotel Jakarta, responded to this review

Dear Mrs. Chloe_Cleopatra, I would like to thank you for your patronage at the Shangri-La Hotel, Jakarta and for taking your precious time to share your experience with us. Thank you very much for your compliments for our Front Office, Duty Managers and Horizon Club staff. I am more than glad to share your compliments with the relevant employees you... More 

Makkah, Saudi Arabia
1 review
5 of 5 stars Reviewed 2 weeks ago

A nice place which can give u the impression that u can have it all in one place, the room was in it's beast shape, the beast thing in my opinion is the location of the hotel. Even if you are alone, you will enjoy it

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Top Contributor
56 reviews 56 reviews
45 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for two nights just before Christmas. Due to the renovation of the Horizon Club floor here was some daytime noise (which was pre-warned) but also a dreadful smell of paint or glue in our room, which wasn't - and poor staff decisions made changing to another room chaotic. To make amends, management treated us... More 

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SLJDMM, Manajer Umum at Shangri-La Hotel Jakarta, responded to this review

Dear Mrs. Londona, First and foremost, I would like to thank you for your patronage at the Shangri-La Hotel, Jakarta and for taking your precious time to share your experience. It is thoroughly appreciated that you found our pool and SATOO dining experience are excellent. However, I do regret that your recent stay did not meet your expectations. I have... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the best lunch buffet in jakarta !! I have tried Mulia's, but i like shangrila better. Shangrila have everything we want. The food is very good. the cake is yummy. they have ice cream and chocolate fondue. oh, i will come back again !!!

Review collected in partnership with shangri-la.com

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jakarta
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went there with my family and spent two last days of 2014 in this hotel. The rooms were so nice! We got big comfy bed & pillows. The bathroom was also nice. It has separate bathtub and showers. About the location. It is perfect!. It's so near to Bundaran HI. The good news is it's not located in Jendral... More 

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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel has an excellent location surrounded by malls, restaurants as well as office complexes. While on my previous stays, i have found the service to be good, during this stay it needed significant improvement. During check-in itself there was some confusion, as the hotel had not provided us corporate reservations (as requested earlier) and the reservations actually done were... More 

Was this review helpful? Yes
SLJDMM, Manajer Umum at Shangri-La Hotel Jakarta, responded to this review

Dear Ms. Sonalik2015, I would like to thank you for your patronage at the Shangri-La Hotel, Jakarta and for taking your precious time to share your experience. It is through valuable feedback such as yours that we are able to continuously improve our standards. It is thoroughly appreciated that you found our Christmas decorations and Rosso dining experience are excellent.... More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I had a few concerns at this hotel and they not only addressed them, but they compensated me for any inconvenience. The staff were very respectful and courteous, Wifi throughout the hotel was nice and convenient, my stay was a great relaxing one, I felt safe and secure. I definitely recommend this place to anyone visiting.

Review collected in partnership with shangri-la.com

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Additional Information about Shangri-La Hotel Jakarta

Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta
Hotel Style:
#3 Spa Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#5 Business Hotel in Jakarta
#8 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta

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