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Shangri-La Hotel Jakarta

#8 of 352 Hotels in Jakarta
Certificate of Excellence
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Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
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Shangri-La Hotel Jakarta
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Shangri-La Hotel Jakarta
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821 reviews from our community

Traveler rating
    503
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    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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1 review
5 of 5 stars Reviewed yesterday NEW

The room was cozy comfortable and staff is really friendly and helping. Foods is great and Horizon club access is amazing service with privat accsess. Thanks for excellent service Horizon Club.....!!!

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The staff service is excellent, keep up the good job. I had a buffet there and they offer really good food. The waiters are very nice and helpful as well. The garden is also very nice and relaxing. The room and bathroom are very clean and elegant, feel luxurious.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Recently stayed in Shangri La Jakarta while on business, and my stay was fantastic. I stayed in the Horizon Club and the service was first class by the Horizon team, especially one of the staff called Dinda who took care of all my business meetings, and provided a superior service to my colleagues and myself. Excellent. Many Thanks.

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Gavin h, I am delighted to know that you had a fantastic stay. It is our priority to make every guest's experience memorable. Your compliments are truly appreciated and will be shared with the Horizon Club team, especially Dinda, who will be happy to be acknowledged in such friendly manner. Thank you for your kind words and we look... More 

Jakarta, Indonesia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Wow, definitely an awesome experience staying here. Room was great, fully equipped. Foods at Satoo Resto were super duper AWESOME. Must come back and stay here again next time. The swimming pool and garden were also beautiful. Staffs were helpful amd friendly.

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear laurence2610, We are thrilled to learn that your recent stay was superb. It is good to know that you found our room, swimming pool, garden and service was excellent. We also must agree with you that SATOO is awesome. With extensive options of cuisine and also some new signature specialties offerings, we hope that SATOO will always be the... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 days ago NEW

I visited shangri-la hotel for many times and they always provide an excellent service. They renovated the horizon room also, which you have to try it when you stay in shangri-la. I really like the new room. You should try the horizon lounge also, the provide a good canapes during the cocktail hour. All staffs also nice to all guests,... More 

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear katyong, Thank you for your unfailing support to Shangri-La Hotel, Jakarta. As guests' comfort is our priority, we are in the process of upgrading our room to make your Shangri-La experience a top-notch. Our colleagues are our greatest asset and I am pleased to hear that our service has made you feel like your amongst family on your trip.... More 

Jakarta, Indonesia
Top Contributor
55 reviews 55 reviews
36 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

It is nice to have opportunity to participate in 2 days conference in this hotel. Although i'm not staying overnight but i can feel luxurious ambiance of this hotel. Two thumbs up for its cleanliness, hospitality and exclusive athmosphere here. Since its location its in the heart of the city, you may experience bad traffic to get to this hotel... More 

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear cubitusebby, I am pleased to hear that you're event at Shangri-La Hotel, Jakarta went well. It is very rewarding that you found our products and service are excellent. Thank you for your compliments and we are looking forward to welcoming you back. With Best Regard, Juergen Doerr General Manager More 

Bangkok, Thailand
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

When you got to Shangri-la you know what to expect, and everything was really at high level. The rooms are spacious and impeccable. Arrived late on Sunday I managed to have a decent and abundant club sandwich in a very reasonable time. The personnel is friendly and professional. But where they really exceeded my expectations is in the breakfast. That... More 

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear giorjen, Thank you for sharing your wonderful feedback with us. I am pleased to read that your recent Shangri-La experience was astonishing. Your kind words regarding our room, service and breakfast are truly appreciated and will be shared with the team. It is indeed a pleasure to be of service to you and we look forward to welcoming you... More 

Top Contributor
178 reviews 178 reviews
63 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an efficient business hotel with lots of facilities. The gym is super, good quality equipment with a good selection of kit. The breakfast is nice, the staff are well trained and very friendly and the lounge bar is good with different live luscious each night I was there. I tried the Italian restaurant which was also fine. An... More 

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Sagsma, Thank you for positive feedback on TripAdvisor. Shangri-La Hotel, Jakarta is really an oasis in the center of Jakarta. I am delighted to hear that you enjoyed your stay and found our overall product excellent. Your kind words will be shared with our team who will be delighted to be recognized in such friendly manner. We are looking... More 

Storrs, Connecticut
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Exotic and tasty breakfast buffet featuring many different kinds of Asian food. The room was clean, comfortable and quiet. But the highlight was the individual service from the knowledgeable concierge helping me to find local tours. One meal in Rosso Italian Restaurant was very good.

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Brian G, Thank you for sharing your kind review on TripAdvisor. I am pleased to hear that you found our breakfast, room and Rosso's products are excellent. Moreover, your encouraging words regarding our concierge service are greatly appreciated and will be shared with the team. It is a pleasure to be of service to you and we are looking... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Great classic hotel in the heart of busy Jakarta. When it's hot and steamy and jammed up on the street, the Shangri La Jakarta offers a safe and comfortable haven. Great facilities and consistently good.

Was this review helpful? Yes
SLJDMM, General Manager at Shangri-La Hotel Jakarta, responded to this review

Dear Mr IanSingapore, It is truly an honor to be consider as a great classic hotel and a comfortable haven in Jakarta.I am delighted to receive such wonderful feedback. Thank you for sharing your experience and we are looking forward to welcoming you back at the Shangri-La Hotel, Jakarta. With Best Regard, Juergen Doerr General Manager More 

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