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Sari Pan Pacific Jakarta

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Jalan M H Thamrin 6, Jakarta 10340, Indonesia
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Sari Pan Pacific Jakarta
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Sari Pan Pacific Jakarta
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410 reviews from our community

Traveler rating
    127
    167
    85
    23
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Contributor
19 reviews 19 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was here in my new year eve and celebrating new year 2015. Inside this hotel is the same as other 5 start hotels. Once you enter the feeling of 5 star hotel is not there . Even loggb seating arrangements is little bit not comfortable. If, you need to do meetings in coffee shop then its not giving better... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have a very good experience staying at Sari Pan Pacific Jakarta especially as a Senior Citizen. You will feel welcome with reception staff like Syofan, Dea and Aldi, who are helpful and efficient with a smile. Bell boys like Rudi also deserve much commendation. I look forward to stay there again when I visit Jakarta again. Thank you Clarence... More 

Was this review helpful? Yes
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

It's been my second home to stay with you all. Quick response and warm hospitality from all of you makes me very feel importance. Fadlun always prepare everything for me. Housekeeping team always clean my room well and room service always prepare the welcome fruit for me. Thank you very much for your excellent service, especially from front office team... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Yazid, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I personally look forward to welcoming you back at Sari Pan Pacific Jakarta. More 

Bremen, Germany
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I would like to start the review with an experience I made on the day I have arrived in Jakarta. Arriving from a long flight from Germany, I have lost my credit card at the airport of Jakarta, but I have only figured that out once I have arrived at the hotel as I had to provide my card for... More 

Was this review helpful? Yes 1
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear GDBF, We really appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and I will definitely share with our team your high comments towards our staff. Again, thank you for your kind review and may I take this opportunity to say that we all look forward... More 

Tokyo, Japan
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 19, 2015

I've written in before about this hotel and have been still one of the loyal customers of this hotel. While the overall facility is unquestionably old, they maintain it sufficiently. The cleanliness of the room as well as bathroom and utensils like electric kettle has no comparison according to my experience with numbers of 5 star flamboyant hotels. Having said... More 

Was this review helpful? Yes 5
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear YF57, Thank you for taking the time to share this review on Tripadvisor. We are very pleased to hear that our staff made your stay pleasant and your review has been shared to the entire team in the hotel. Our guests are the reason why we always strive to deliver our hospitality and ensure all guest needs are delivered... More 

Purwokerto, Indonesia
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 12, 2015

Sari Pan Pacific is an Old 5-star Hotel located in Jakarta CBD, close to Gambir Train Station. The Hotel has all 5-star facilities but everything is showing worn-out signs. The hotel is great in maintaining the old furniture and fittings and keeping it clean. Breakfast place is packed and a bit uncomfortable. Breakfast selection is very limited, especially for 5-star... More 

Was this review helpful? Yes 1
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Yenella H, Thank you for taking your time to exchange your review in Tripadvisor during your recent stay with us. The hotel was built in 1976 and I am completely agree with your comments that product is considerably old by now. We really appreciate that you recognized the cleanliness of the hotel, as our team has put their utmost... More 

Jakarta, Indonesia
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 21, 2015

i've been stayed at this hotel on last January 2015, i'd love to stay in pacific room, having space, magnificent, elegant, lively and liveable .. Employees will let you feel like home with extremely friendly and helpfull services, thanks giving for Samlani, Adi, Rama, Andi, Rudi, Yanu, Aldi,Choirul, Agra and all front office staffs for got me Excellent services, lovely... More 

Was this review helpful? Yes 9
Thomas M, General Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Karyanto1945 Many thanks for posting a review on TripAdvisor following your recent stay at Sari Pan Pacific Jakarta Hotel. Thank you for your very kind review and I am delighted that so many of our associates made your stay memorable. We shall thank all of the associates whom you remembered by name on your behalf. Our Pacific Club rooms... More 

1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2015

I would like to commend the staff of Sari Pan Pacific Hotel-Jakarta who did excellent jobs by attending to my comforts during my recent stay (Feb 16-19, 2015) in their hotel . The safety deposit box battery being low in charge was replaced immediately. The swimming pool attendants were solicitous of my needs even during rainy days. Kudos also to... More 

Was this review helpful? Yes 10
Thomas M, General Manager at Sari Pan Pacific Jakarta, responded to this review

Dear A. Robles from Manila Thank you for taking the time to post a review on TripAdvisor following your recent visit to Sari Pan Pacific Jakarta. I am delighted that you enjoyed your stay in our Hotel and very proud that so many of our associates were able to make your stay memorable. Attending to issues such as a low... More 

Dumai, Indonesia
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2015

For business matter this hotel provide luxury compliment for me. Their politeness & hospitality made me feels like home. Tidy and neat room suit me well and especially for its location. Made me always wanna check in here.

Was this review helpful? Yes 9
Thomas M, General Manager at Sari Pan Pacific Jakarta, responded to this review

Dear precious m Thank you for taking the time to post a review on TripAdvisor following your recent stay at Sari Pan Pacific Jakarta. We truly appreciate your kind comments, and I am especially proud of my team for making you feel like home with the service they provide to you. Our location is indeed wonderful within Central Jakarta allowing... More 

Jakarta, Indonesia
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 11, 2015

The staff in Sari Pan Pacific Jakarta are just fabulous, helpful, smiling. I have been to this hotel for several times and coming back not only of convenient room and the service but because of its people.

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 8
Thomas M, General Manager at Sari Pan Pacific Jakarta, responded to this review

Dear DwiPujosutrisno Many thanks for taking the time to post a review on TripAdvior following your recent stay at Sari Pan Pacific Jakarta. All of us here greatly appreciate your kind review of our staff. I am truly blessed to have such wonderful associates all of whom embody Indonesian Hospitality which comes from the heart. I hope you will soon... More 

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