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Sari Pan Pacific Jakarta

#33 of 350 Hotels in Jakarta
Certificate of Excellence
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Jalan M H Thamrin 6, Jakarta 10340, Indonesia
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Sari Pan Pacific Jakarta
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Sari Pan Pacific Jakarta
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417 reviews from our community

Traveler rating
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    86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Dutch first
  • English first
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  • Japanese first
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Tokyo, Japan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed here in April of this year for 4 nights. Quite central in location and conveniently situated next to a number of shops, restaurants, cafes and retail outlets in a next door building. Alongside the main road, which is cleared out on Sunday mornings until around 11am I think for weekend joggers and bikers, so a nice relaxing stroll or... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Really friendly staff, great food and service. Value for money! Thanks for a lovely stay! The hotel is near good shops and the market. Easy to find. Plenty of eating places around. Ask for the market. It's the biggest market in Asia. Access to taxis and tuk tuks.

Was this review helpful? Yes
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Valued Guest, My apology if we could not address you by your ID or Name as we unable to look up for your profile in Tripadvisor. I am very pleased to hear that our staff made your stay a pleasant and memorable one, I am sure our entire hotel staff enjoyed catering to your needs as much as you... More 

Contributor
19 reviews 19 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Let's face it: Jakarta is a tough city to spend a lot of time in. But this hotel was my respite! The staff is beyond friendly - sometimes it is awkward how much they go out of their way to be polite and accommodating. The hotel is very clean - it is no 5-star resort, and some aspects of the... More 

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Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Geebis, Thank you for taking your time to share this review on Tripadvisor, we are exceptionally happy to hear that you really enjoyed your recent stay with us. Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your high comments... More 

Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visit Jakarta quite often and always stay at Sari Pan Pacific, particularly for one reason: I like their friendly and relaxing environment. Reservation on line or on phone is easy. On request, they send hotel car to pick up from airport. I always specifically demand the car to be Merc as they charge same for Merc and Camry. One... More 

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Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Shyam1234, Many Thanks for taking your time to exchange your review on tripadvisor. We really appreciated your positive feedback and very pleased to hear that you really had a memorable experience during your stay with us. Your high comments towards our staff will be definitely conveyed to the entire team. Again, thank you for your kind review and may... More 

Jakarta, Indonesia
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was here in my new year eve and celebrating new year 2015. Inside this hotel is the same as other 5 start hotels. Once you enter the feeling of 5 star hotel is not there . Even loggb seating arrangements is little bit not comfortable. If, you need to do meetings in coffee shop then its not giving better... More 

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Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Dyuvraz117, Thank you for taking the time to review your stay with us on Tripadvisor. The hotel was built in 1976 and it is now come to the stage where the look and feel has substantially looks aging and I am completely agree with you. However as you can see, we have put our utmost effort to maintain the... More 

1 review
4 of 5 stars Reviewed April 18, 2015

I have a very good experience staying at Sari Pan Pacific Jakarta especially as a Senior Citizen. You will feel welcome with reception staff like Syofan, Dea and Aldi, who are helpful and efficient with a smile. Bell boys like Rudi also deserve much commendation. I look forward to stay there again when I visit Jakarta again. Thank you Clarence... More 

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Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Clarence H, Thank you for taking your time and sharing your review at Tripadvisor. We are extremely happy that you really had a memorable experience during your stay with us. We will definitely share with our team your high comments and appreciation toward our associate. Again, thank you for your review and we look forward to welcoming you back... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2015

It's been my second home to stay with you all. Quick response and warm hospitality from all of you makes me very feel importance. Fadlun always prepare everything for me. Housekeeping team always clean my room well and room service always prepare the welcome fruit for me. Thank you very much for your excellent service, especially from front office team... More 

Review collected in partnership with Pan Pacific Hotels Group

Was this review helpful? Yes 1
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Yazid, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I personally look forward to welcoming you back at Sari Pan Pacific Jakarta. More 

Bremen, Germany
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 7, 2015

I would like to start the review with an experience I made on the day I have arrived in Jakarta. Arriving from a long flight from Germany, I have lost my credit card at the airport of Jakarta, but I have only figured that out once I have arrived at the hotel as I had to provide my card for... More 

Was this review helpful? Yes 1
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear GDBF, We really appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can and I will definitely share with our team your high comments towards our staff. Again, thank you for your kind review and may I take this opportunity to say that we all look forward... More 

Tokyo, Japan
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 19, 2015

I've written in before about this hotel and have been still one of the loyal customers of this hotel. While the overall facility is unquestionably old, they maintain it sufficiently. The cleanliness of the room as well as bathroom and utensils like electric kettle has no comparison according to my experience with numbers of 5 star flamboyant hotels. Having said... More 

Was this review helpful? Yes 5
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear YF57, Thank you for taking the time to share this review on Tripadvisor. We are very pleased to hear that our staff made your stay pleasant and your review has been shared to the entire team in the hotel. Our guests are the reason why we always strive to deliver our hospitality and ensure all guest needs are delivered... More 

Purwokerto, Indonesia
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 12, 2015

Sari Pan Pacific is an Old 5-star Hotel located in Jakarta CBD, close to Gambir Train Station. The Hotel has all 5-star facilities but everything is showing worn-out signs. The hotel is great in maintaining the old furniture and fittings and keeping it clean. Breakfast place is packed and a bit uncomfortable. Breakfast selection is very limited, especially for 5-star... More 

Was this review helpful? Yes 1
Golly L, Executive Assistant Manager at Sari Pan Pacific Jakarta, responded to this review

Dear Yenella H, Thank you for taking your time to exchange your review in Tripadvisor during your recent stay with us. The hotel was built in 1976 and I am completely agree with your comments that product is considerably old by now. We really appreciate that you recognized the cleanliness of the hotel, as our team has put their utmost... More 

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