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Sheraton Bandara

4.0 of 5 Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
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Sheraton Bandara
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Sheraton Bandara
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303 reviews from our community

Traveler rating
    30
    121
    92
    38
    22
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24
62
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136
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (303)
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    (68)
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    (74)
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    (84)
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Winterthur, Switzerland
Contributor
12 reviews 12 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I spent one night at the Sheraton Bandara between two flights. The shuttle to the airport works well and the staff was always very helpful and attentive. The room was good and clean, the food in the restaurant also very nice. The gardens are nice and I did some birdwatching in the morning which was quite rewarding. Certainly my choice... More

Was this review helpful? Yes
Natal, RN
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Seems you're in a beach hotel, but you're right beside the airport in Jakarta. Hotel is a bit out of date but the atmosphere is good! Staff is super nice, everywhere you look there is green and the pool music and vibe are great!

Was this review helpful? Yes 1
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Edson_Tejano’, Warmest greeting from Sheraton Bandara Hotel, Jakarta! Our heartfelt gratitude to you for giving such a positive word of mouth to our services and facilities. Surrounded by a beautiful greenery will make everyone feel they are not in the Jakarta while actually they are! Our associates are well trained and will give their best service to every guest.... More

Hong Kong, China
Top Contributor
60 reviews 60 reviews
26 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the perfect hotel for airport stopover - being the only branded hotel in the area. The staff were also very helpful. But that's where the "greatness" of the hotel ends. The hotel property is old. Very old. The lobby and hotel grounds smells of old and moistness. So did the rooms. The bathtub was visibly very worn with... More

Was this review helpful? Yes
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Deinococc’, Greetings from Sheraton Bandara Hotel, Jakarta! Thank you for sparing some of your valuable time to share your experience while staying with us on tripadvisor website. We really appreciate your words of mouth and first of all please accept our sincere apology for the shortcomings you had to encounter during your visit. We understand that as years goes... More

Washington DC
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've continued to use this hotel for my airport stopovers when I don't need to go into the city. Its very convenient to the airport, has a free shuttle and really good service. The staff meet you at the arrivals hall, escort you out and into the shuttle to the hotel. My only, minor, negative comment is that a couple... More

Was this review helpful? Yes 2
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Inamd’, Thank you so much for sparing some of your times to share your thoughts about our property through online website. Located near the airport makes our guests trip becomes easier and more flexible since the traffic in the downtown is really poor. Thank you for your positive comment regarding the friendliness of our staffs. Just to let you... More

Houston
Top Contributor
91 reviews 91 reviews
91 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a Sheraton property so you know what you are getting. We stayed here 3 separate times in 3 different rooms 2117, 2127 and 1229. There were generally 4 to 6 free bottles of water, coffee maker, safe, frig, and safe. Excellent furniture and appointments. Clean and new looking rooms. There is an outdoor pool and loud music is... More

Was this review helpful? Yes 2
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘PDM77059’, Greetings from Sheraton Bandara Hotel, the gateway to Jakarta! We have reviewed your comments and would like to thank you for spending your time to jot down something about our property and services. We do apologize for some conditions that might have brought down your expectation towards us but, it is with a great pleasure to know that... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Got to say, it's not the best and it's rather pricey, they do try hard but the level of English for a Sheraton is worse then Bandar Lumpung, which is a far smaller place. The proximity to the airport just can't be beaten and for this reason alone my girlfriend and I are back again! Ps the small bin tangs... More

Was this review helpful? Yes 1
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Dylan T’, Warm Greeting from Sheraton Bandara Hotel. We have reviewed your comments in tripadvisor.com and would like to extend our heartfelt apology to you. We agree that the usual high standards of our products and services were not met in this instance and we do regret that you had to encounter the shortcomings during your stay with us.... More

Newcastle upon Tyne, United Kingdom
Top Contributor
53 reviews 53 reviews
28 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very convenient airport hotel. We arrived at Jakarta airport to be met by hotel transfer staff after we passed through luggage collection area (we had advised the hotel of our incoming flight). We were effortlessly transferred to the hotel. An impressive transference. We specially requested a refurbished room. We waited some 50 minutes until one was ready... More

Was this review helpful? Yes 2
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘NCLPride’, Warmest greetings from Sheraton Bandara Hotel, the gateway to Jakarta! Our heartfelt gratitude to you for your supporting comments towards our property on tripadvisor. It is our pleasure to serve you well during your stay. We are glad too to know that you actually did enjoy your stay with us despite the little ‘downs’ that you had to... More

Melbourne, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Sheraton Bandara has improved a lot in the past few years. Such a pleasant stay with warm welcoming staffs. Upgraded to a suite room while the staffs reached out prior to our arrival to ensure our need are taken care completely. The new restaurant is also wonderful.

Was this review helpful? Yes 3
Andreas R, General Manager at Sheraton Bandara, responded to this review

Hi Patrick0001, Thank you for your wonderful review and we are happy to hear that you and your partner enjoyed the trip to Jakarta and staying at Sheraton Bandara. We are always overjoyed when we were able to demonstrate our care and pride in service to our guests and we do appreciate the recognition for the team. Thank you for... More

Tangerang, Indonesia
1 review
3 of 5 stars Reviewed September 10, 2014

Dear Mr. Andreas Rud and Mr. Edward Tahalele, On Wednesday September 10, 2014 at 10. Am, I called 021-559-7777 in order to make reservation for 2 Guest Rooms and 3 Banquet Function Rooms, the Telephone Operator helped me to transfer my call to Sales & Marketing, unfortunately no body picked up the phone, after 15 minutes, finally I got back... More

Was this review helpful? Yes
Andreas R, General Manager at Sheraton Bandara, responded to this review

Dear 'BudakBangor' Thank you for connecting with us regarding your reservation experience recently. It is with great regret to hear of the service issues with our reservation and catering team. We have since spoken to all relevant associates and have made sure that they are aware of their responsibilities and their briefs about their 'spiel' on the phone with our... More

Miami Beach, Florida
Top Contributor
111 reviews 111 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 7, 2014 via mobile

For business I have to stay in this hotel and I really enjoy it. Service is great, rooms are clean. I had problems with the wifi in my room and they installed a router to solve it. The restaurant is pretty good and waiters are very friendly and helpful.

Was this review helpful? Yes
Andreas R, General Manager at Sheraton Bandara, responded to this review

Dear 'Ramen163' Thank you for staying with us on your recent trip to Jakarta! We really appreciate your kind words for our team and our property. Your praises mean a lot to us and we share this information with great pride and joy with our associates in the morning meetings. Thank you for recognizing our F&B team in your review... More

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Additional Information about Sheraton Bandara

Address: Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Bandara 4*
Number of rooms: 220
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Also Known As:
Sheraton Bandara Hotel Jakarta
Sheraton Hotel Jakarta
Sheraton Hotel Bandara
Sheraton Jakarta
Jakarta Sheraton

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