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All 297 Jakarta hotels

Sheraton Bandara

4.0 of 5 Hotel   |   Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
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Sheraton Bandara
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Ranked #78 of 297 hotels in Jakarta
A recent review
4 of 5 stars reviewed 1 week ago
Bren d Dublin, Ireland
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250 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Dublin, Ireland
Contributor
14 reviews 14 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Happy with a recent one night stay at this hotel during a brief stopover in Jakarta - room I stayed in did smell musty and was starting to look a bit dated although overall the facilities were fine. Wifi in the room was appalling, fine in the public areas - really not acceptable these days. Pool area was a mess... More

Was this review helpful? Yes 1
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Bren d’, Thank you for connecting with us through tripadvisor.com. We have gone through your comments and would like to apology for the inconvenience situation during your stay with us. We do realize our room condition and therefore, on this opportunity I would like to inform you that we are undergoing room renovation project. So far we have completed... More

Beaverton, Oregon
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Spent one night in this hotel before flying abroad. It was a great experience. Our room was updated without additional charge, room is really nice and clean. Hotel staffs are great. Breakfast is not the best of the world, but good enough to fill the stomach before starting long flight. Hotel offers free shuttle too which is great.

Was this review helpful? Yes 1
Andreas R, General Manager at Sheraton Bandara, responded to this review

Dear 'average_guy2014' Thanks for contributing your point of view to your fellow travelers and to us as the hotel operator of the Sheraton Bandara! We really appreciate your feedback and are glad to know about your experience while in residence. Your kind words and positive comments were very much appreciated this morning in our briefing. Thank you for taking the... More

Austin, Texas, United States
Contributor
20 reviews 20 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros: close to the airport, very clean, nice grounds and lobby, good service, good room service. Cons: some of the decor is a little dated, we were placed right next to a room with a screaming toddler when large swaths of the hotel seemed unoccupied.

Was this review helpful? Yes 1
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Shannon J’, Greeting from Sheraton Bandara Hotel! Thank you so much for connecting with us through tripadvisor. First of all I would like to apology to you that you had an uncomfortable rest in your room during your stay. We will take a serious attention towards this matter and will try our best to provide an comfortable sleep to... More

Melbourne, Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

Had been staying in Jakarta but had a very early morning flight. Arrived around 10 pm after a business dinner, very helpful staff. Room was a bit old but clean and bathroom fine. Wake up call prompt. Coffee and pastries provided in the lobby at 4 am. Excellent new internet area. Free shuttle to air port was prompt and efficient.... More

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SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘trif589’, Warmest greeting from Sheraton Bandara Hotel, Jakarta. I hope you had a memorable time spent with us. Our location is perfect for those who want to catch morning flight. I am delighted to know that our services and facilities that we provide in our hotel met your needs. Thank you for your positive comments. I have personally conveyed... More

Ottawa, Canada
Top Contributor
167 reviews 167 reviews
59 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed March 13, 2014

We were very happy with this hotel, its location amid green space beside a lake, the accommodating staff and free shuttle every 30 mins. to the airport. Yes, they're undergoing renovations and the buffet lunch & supper were pricey but the a la carte fish & chips were delicious. Our main floor lakeview room was spacious & comfortable, The bathroom... More

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SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Masca’, Thank you for connecting with us through tripadvisor. We have reviewed your comments and would like to extend our heartfelt gratitude to you. Green space in the middle of polluted area might be the best place to inhale relaxation and exhale the stress. Not only our mind, but we can pamper our eyes also looking at the greenery... More

Singapore, Singapore
Top Contributor
75 reviews 75 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 11, 2014

We stayed just one night in the hotel. We were upgraded to a junior suite which was nice and very roomy. The room was clean, and the bed was excellent. We had the buffet dinner in the restaurant. The food was good, although not exceptional. We had also ordered a kir, which was a less good experience: we had to... More

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SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘karoh h’, Thank you for sparing your time to write a review about us in tripadvisor. We really appreciate it. First of all I would like to apology to you regarding the unpleasant experience that you had during your stay with us. We will train our associates again about what to serve and how. I hope this kind of... More

Hong Kong
Contributor
18 reviews 18 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 10, 2014

Stayed one night after late arrival in Jakarta and early morning domestic flight. Hotel is run well and is ideally located next to the airport. Hotel gave me an upgrade to a junior suite, which was nice but not needed given I was staying in the room for about 8 hours in total. Pros - Location near the airport -... More

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SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘DODHK’, Warmest greeting from Sheraton Bandara Hotel Jakarta and we really appreciate the time given by you to connecting with us through tripadvisor. I hope you had a good time during your recent visit with us. Reviewing your comments and feedback here, I clearly understand that our property looks old. It has been 18 years now since the day... More

Boulder
Top Contributor
67 reviews 67 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 20, 2014

Quickie review - Proximity to the airport (and virtually the old hotel near the airport) means you pay a hefty premium; I did not find it not a great value - Very good, new fitness centre - Room service food pricey and pretty average - Breakfast so-so - Very spread out facility...could be a loooong walk to the lobby or... More

Was this review helpful? Yes 1
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘GlobalHealthGuy’, Warm greeting from Sheraton Bandara Hotel, Jakarta! Thank you for your feedback and comments about our property. And thank you also for the rating that you have given to us. I do realize the condition of our hotel and that is why now we are undergoing room renovation project. We value our guests and will surely deliver our... More

Ajman, United Arab Emirates
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 20, 2014 via mobile

I have stayed in the Sheraton Bandara a few times now bit this last trip was exceptionally bad. Arriving to my room I noticed the carpet had bad stains, looking almost like a murder scene (splattered brown marks). The bathroom was covered in mould and was peticularly bad in the shower. My self and a friend decided to eat the... More

Was this review helpful? Yes 2
SheratonBandara_11, Manager at Sheraton Bandara, responded to this review

Dear ‘Livingoutasuitcase’, Thank you for connecting with us through tripadvisor.com. We really appreciate the time taken and the given rate by you towards our property. First and foremost I would like to extend our sincere apology to you due to the unpleasant experience that you had during your stay with us. Regarding your room condition, I have conveyed your message... More

Ringwood, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 18, 2014

I have stayed here a few times. Location to the airport is perfect, and is the only option to be considered. I can't work out if the property is just old or if it's the hotels character. The staff offer the standard amazing service you get in Asia. Friendly, Clean, efficient, and a short stay only.

Was this review helpful? Yes
Andreas R, General Manager at Sheraton Bandara, responded to this review

Dear 'Nic L' Thank you very much for your review of our hotel and the kind comments about our associates' services. Our hotel has opened it's doors in 1996. Over the past 2 years we have been constantly renovating and to date have refurbished 70 guest rooms, our 1000sqm SPA and Sheraton Fitness by Core Performance. Right now we continue... More

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Additional Information about Sheraton Bandara

Also Known As:
Sheraton Bandara Hotel Jakarta
Sheraton Bandara Hotel
Sheraton Hotel Jakarta
Sheraton Hotel Bandara
Sheraton Jakarta
Jakarta Sheraton
Address: Bandara Soekarno-Hatta | Jl. Tol. Prof. Sedyatmo, Jakarta 19110, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Bandara 4*
Official Description (provided by the hotel):
Just three kilometres from Soekarno-Hatta International Airport, Sheraton Bandara Hotel offers a unique, five-star, resort-style experience. ... more   less 
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