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All 311 Jakarta hotels

The Media Hotel And Towers

4.0 of 5 Hotel   |   Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
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The Media Hotel And Towers
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49%
Ranked #111 of 311 hotels in Jakarta
A recent review
5 of 5 stars reviewed 1 week ago
SharonM_11 Warrington, United Kingdom
  • Overview
  • Reviews (136)
  • Photos (116)
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136 people have reviewed this hotel

Traveler rating
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78
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Warrington, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here many times and last visit in June for 1 week. The Hotel is excellent, rooms spacious and very clean. Staff are really friendly and will do anything to help. I travel alone but am never lonely at this Hotel. Breakfast is very nice with lots of choice. Food in the Chinese restaurant and Breeze Cafe is very good.... More

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Contributor
20 reviews 20 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 28, 2014

Good 5 stars hotel at north Jakarta. Wide variety of breakfast. Nice swimming pool, nice staff. My complaint only on wifi connection. Value for money.. Location is near mangga dua shopping mall.. There's no available wifi connection at classic room..

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The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear fajar248, Thank you for taking the time to write a feedback after your stay in our Hotel. We are happy to read that you enjoyed your stay in our Hotel, especially the breakfast menu, swimming pool and our staff. We sincerely like to apologize for the internet problems during your stay. We hope to welcome you soon again in... More

Singapore
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 28, 2014

Tried, tested and failed. Why this place still has 5 stars absolutely is beyond my comprehension. Sheraton has sold this to the local Media Corp and it has been all the way downhill to rock bottom from here. I don't even know where to start. From dirty sheet to rusty showers to dirty carpets to dirty pretty much everything. Service... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Nadine142, Thank you for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Please rest assured that your comments have been passed onto the respective departments to prevent similar occurrences from happening in the future. We truly value your constructive comments,... More

Brussels, Belgium
1 review
5 of 5 stars Reviewed March 10, 2014 via mobile

As well the service as the location are just excellent for seminars. We worked for more than 1week in the media and we all felt at home. Excellent service and always with a smile. After some days the staff knows even your name. The meeting facilities are very convenient, the staff here are at all times ready to help in... More

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The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear stijn s, Thank you for your comment on TripAdvisor with regards to your experience at our hotel. We appreciate you taking the time to post such positive comment. It’s always great to hear that our guests enjoy themselves during their travels. I personally look forward to welcoming you back and having the opportunity of better serve you. Kind Regards,... More

Jakarta, Indonesia
Top Contributor
98 reviews 98 reviews
55 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 1, 2014

Stay one night for work, the room was ok, the view was ok, the breakfast was good. Just little bit disappointed with the service, we called the housekeeping for make-up room, and they just came too late..

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The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear InlyF, Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us. I can assure you that I have shared your comments with the related department for our improvement. We believe that your comments will help us to... More

Bandung, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2014

This hotel had a weird policy for us as a guest. Security directly refuse my baggage when he ask what's inside my bag and I told it's a food heater (because I travelling with a kid). Surely I was disappointed and NEVER EVER want to stay at this hotel anymore! The concierge services also not friendly and did not give... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Daniel_Setiawan92, Thank you for your comment on TripAdvisor with regards to your experience at our hotel. I was very concerned about the less pleasant experience you had. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your comments with the related department for further investigation and improvement. Kind Regards,... More

Brighton, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed February 1, 2014

The Media Hotel and Towers is situated in North Jakarta, a 7-8 min. drive from Mangga Dua shopping complex. The building is standing rather on its own, with no restaurants, shops etc. right next to it. However, there are several restaurants and cafes inside the hotel, as well as a spa, salon and some other facilities. Quality of the food... More

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The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear EddieFP, Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us and it’s always great to hear that you enjoyed our hotel and service. We are looking forward to welcoming you back in The Media Hotel &... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 10, 2014

Its an old hotel, was previously sheraton. But for as long as i've been there (when it was still sheraton till now,the media) the hotel services are the best. The staff are very helpful,friendly too. Anything that you wanna know,just ask around. Yes the bed is a little too old,furniture too. Yet it is still nice and comfortable for a... More

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The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Rose A Thank you for your great feedback of your recent stay at our hotel. We are very pleased that you have had a great time during your staying with us and it’s always great to hear that you enjoyed our service and facilities. Your comments will be shared with the team and this will definitely motivate them to... More

Adelaide
Top Contributor
58 reviews 58 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 30, 2013

This hotel boasts being the only five star hotel in North Jakarta and it is certainly a lovely place to stay. The staff were more than attentive and very friendly, the rooms large and comfortable. The bathroom even contained a bath which was great for soaking travel weary bones. There are several places to eat and a well stocked bar... More

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear nera0414, Thank you for taking the time providing us with the feedback about your stay with us. We are delighted to hear that you enjoyed your stay and we are looking forward to welcoming you back in The Media Hotel & Towers for your next stay in Jakarta. Kind regards, Algamar Idris General Manager More

Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 15, 2013

At first, it was a very nice gesture to upgrade our booking to a Towers Executive Floor upon checking because the hotel was running full. Unfortunately the 'upgraded' room turns out to be not properly maintained. The bed cover was dusty and you can feel that it has not been used for sometime. The TV was not working, so I... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear NikkiSulistio, Thank you very much for your review. We are training our staff to bring a consistently higher level of service. Therefore we are grateful to hear your feedback. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your less positive experiences with the concerned department head to avoid... More

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Additional Information about The Media Hotel And Towers

Address: Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Media Hotel And Towers 4*
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Also Known As:
Sheraton Media Hotel
Sheraton Jakarta
Jakarta Sheraton

116 photos of this hotel

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Room/suite (16)
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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#41 Spa Hotel in Jakarta #59 Luxury Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
The Media Hotel & Towers is one of the major recognized international branded hotels in the North Jakarta area accommodating a mix of domestic and international business coming to Jakarta. Strategically located to the Mangga Dua World Trade Center (the largest retail shop in Southeast Asia), the hotel provides delegates easy access to the Jakarta International Expos (the largest exhibition hall in Indonesia) and direct access to International Airport. ... more   less 
Number of rooms
350

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