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The Media Hotel And Towers

Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
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The Media Hotel And Towers
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187 Reviews from our TripAdvisor Community

Traveler rating
    26
    60
    61
    21
    19
See reviews for
22
26
21
97
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Turkish first
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English first
  • All months
    (187)
  • Mar-May only
    (58)
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    (38)
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    (48)
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Jakarta, Indonesia
Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stay just 1 (one) night in here, crowded street but nice hotel. The hotel interior is old-fashioned (Old design, interior and exterior), elevator is too slow. spacious room, clean, nice bathroom, good service from hotel staff, breakfast menu is standard but tasty!. it may have been once. If you can get a good price and its a short stay then... More 

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Mar2622, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. Our sincere apologize for the inconvenience in regards to the elevator that too slow. Rest assured that I have addressed this point with my Chief Engineer who will make the necessary improvements. However, we are glad to hear that you... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for 4 nights. By the looks of the hotel exterior I presume it was once a 4 star grand hotel. However at present the hotel is not well maintained hence the condition is pretty much at average. But I must say the facilities offered is complete and satisfactory. Customer service is all good. The hotel has good... More 

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Shinkin Ismail, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. We are glad to hear that you are satisfied with our hospitality. Once again, thank you for your kind feedback and we hope that The Media Hotel & Towers will be your preferred choice for accommodation on your return... More 

Bangkok, Thailand
Top Contributor
161 reviews 161 reviews
53 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Old design and interior, all dark wood, dim lighting but the rooms are well equipped and spacious. Its certainly not a 5* property these days... it may have been once. If you can get a good price and its a short stay then its fine, its close to Ancol and the thousand islands ferry port but I guess its more... More 

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear David V, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. We believe that your comments will help us to improve our services and facilities. Sincerely yours, General Manager Erwin Sudarmin More 

Hong Kong, China
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is old-fashioned and the lighting is quite dim that you're hardly for a good reading at the room. When we arrived the executive floor via the stupid elevator, we feel uncomfortable of an over-night smell came from the carpet. The buffet breakfast provided at the 6th floor is so so, nothing special and the staff are always late/slow... More 

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear DavidL, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. Our sincere apologize of the inconveniences that you had faced during your breakfast time. Please rest assured that we have addressed these points with our department concern who will make the necessary improvements, including retraining the staff on the standard... More 

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

hotel interior is old-fashioned, elevator is too slow. spacious room, clean, good service from hotel staff, breakfast menu is standard but tasty! i can say its a pleasant stay at The Media Hotel and Towers

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear feliciagautama, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. I am pleased to read that you were generally satisfied with the hotel services and facilities. However, I do apologize, that the elevator was too slow. Rest assured that I have addressed this point with my Chief Engineer who will... More 

Brisbane, Australia
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 27, 2015

This is one of the poorest 5 star hotels I have stayed in. I booked an Executive floor room. This promises separate check in,refurbished rooms and separate check in. There was no one to check me in at the lounge. I had to come back down. The room was not ready. I was told that the hotel was full, and... More 

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Campaign For Good Food, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. Our sincere apologize on behalf of any staff for the lack of respect and services during your check in time and also about our hospitality in evening cocktail. The type of behavior that you have experienced is... More 

Travelers are raving about these Jakarta hotels

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 25, 2015

The hotel is almost terrible. Very old,location is the worst thing about it.when you walk around the hotel area you would face beggers ,addicted people.Even there is no way for pedestrians! Hotel is not clean and hase terrible service!Made does not change the bed service with clean one,some rooms have lack of facilities.dlDo not choose this hotel at all. It... More 

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Mahshad24, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. Our sincerely apologize for the inconveniences that you had faced in regards to the bad service and facilities. We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2015

This hotel is up to the standard of its price level. Very friendly staffs. A bit hard to walk around the hotel add there's no side walks (like most jakarta suburbs). I suggest them to deodorizing the old carpet before an overall renovation. Also the towels, bed sheets and pillow covers could be further whitened.

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Frank G, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. We are glad to hear that you are satisfied with our hospitality. We are also thankful for the constructive feedback given as we believe that it would help us to continually monitor and upgrade the quality of our service.... More 

Bogor, Indonesia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2015

We stayed two nights on a short pleasure/business trip to Jakarta. We found the staff to be always friendly and the room was well appointed and comfortable. The location was suitable for our business and shopping needs. We had not stayed here before and chose this for the location and a good rate (515.000 rp per night w/o breakfast) that... More 

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear SpikerKenA, Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. We are delighted to hear that you are satisfied both with our staff and room facilities. Please accept our sincere apologize regarding to bad service of our staff at The Media Lounge. Please let me know when you have plan... More 

Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 16, 2015

The hotel is near to expo which I choose this place. Although my agent has send the authorise form to charge back the hotel charges. I'm been keep asking to give my credit card. Although I have book my transport for 4am, they have book for 4pm. It was lucky that I ask if not I do not have transport.

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Winston O Thank you for your recent stay at The Media Hotel & Towers and for sharing your staying experience. Our sincerely apologize in regard to bad experience that you have faced. The situation you had encountered is certainly not the usual standard of our hotel, and we appreciate you bringing these matters to our attention. Once again, thank... More 

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