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All 318 Jakarta hotels

The Media Hotel And Towers

4.0 of 5 Hotel   |   Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
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The Media Hotel And Towers
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Ranked #119 of 318 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 4 weeks ago
Tantolau Surabaya, Indonesia
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142 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (142)
  • Mar-May only
    (38)
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    (37)
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    (37)
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    (30)
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2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed 1 night to have vacation nearby Ancol with my family. I choosed the hotel due to former Sheraton managed in the past, i thought still extended the inevitably world class reputation. I was wrong. Still it's a spacious hotel, with a high end building architecture. Yet it was dusty, since first time entrance to the lobby, and moreover... More

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Hery P, Thank you for taking the time providing us with the feedback about your stay with us. I have read your comment and was very concerned to learn that you have unpleasant about our conditions, I have shared this matter with my team members to make sure this will be the focus of our immediate attention however we... More

Surabaya, Indonesia
Contributor
15 reviews 15 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was very elegant 5 stars hotel with Sheraton management on that time. Now they change become Media management But when my last stay in this hotel, I felt so empty. Check in staff only 1 people on that time. No people walking around on the lobby, there is lounge but no waiter. I only saw one guy who... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Tantolau, Thank you for taking the time to share your experience regarding your recent stay with us. We believe that your comments will help us to upgrade the quality of our service. We are very sorry for the unpleasant experience you had during your stay with us and we had shared your comments with the team for our improvement.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2014 via mobile

My name is Mr. Salim from Dubai I was staying in the media hotel and everything was unbelievable...I enjoyed the quality of Service and it's the right choice for the people whom looking for everything to be next to them such as restaurants, shopping malls and relaxing places...

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Mr. Salim, Thank you for choosing The Media Hotel & Towers and taking time to share your comments with us. We are delighted that you were impressed with both our facilities and services. We look forward to seeing you again on your next visit. Kind Regards, Vincentia Maria General Manager In Charge More

Warrington, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 16, 2014

Stayed here many times and last visit in June for 1 week. The Hotel is excellent, rooms spacious and very clean. Staff are really friendly and will do anything to help. I travel alone but am never lonely at this Hotel. Breakfast is very nice with lots of choice. Food in the Chinese restaurant and Breeze Cafe is very good.... More

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear SharonM_11, Thank you for taking the time to share your feedback. I appreciate your comments regarding our rooms, staff and restaurants. We certainly look forward to welcoming you back in the very near future. Kind Regards, Vincentia Maria General Manager In Charge More

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 28, 2014

Good 5 stars hotel at north Jakarta. Wide variety of breakfast. Nice swimming pool, nice staff. My complaint only on wifi connection. Value for money.. Location is near mangga dua shopping mall.. There's no available wifi connection at classic room..

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The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear fajar248, Thank you for taking the time to write a feedback after your stay in our Hotel. We are happy to read that you enjoyed your stay in our Hotel, especially the breakfast menu, swimming pool and our staff. We sincerely like to apologize for the internet problems during your stay. We hope to welcome you soon again in... More

Singapore
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 28, 2014

Tried, tested and failed. Why this place still has 5 stars absolutely is beyond my comprehension. Sheraton has sold this to the local Media Corp and it has been all the way downhill to rock bottom from here. I don't even know where to start. From dirty sheet to rusty showers to dirty carpets to dirty pretty much everything. Service... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Nadine142, Thank you for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Please rest assured that your comments have been passed onto the respective departments to prevent similar occurrences from happening in the future. We truly value your constructive comments,... More

Brussels, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 10, 2014 via mobile

As well the service as the location are just excellent for seminars. We worked for more than 1week in the media and we all felt at home. Excellent service and always with a smile. After some days the staff knows even your name. The meeting facilities are very convenient, the staff here are at all times ready to help in... More

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear stijn s, Thank you for your comment on TripAdvisor with regards to your experience at our hotel. We appreciate you taking the time to post such positive comment. It’s always great to hear that our guests enjoy themselves during their travels. I personally look forward to welcoming you back and having the opportunity of better serve you. Kind Regards,... More

Jakarta, Indonesia
Top Contributor
121 reviews 121 reviews
63 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 1, 2014

Stay one night for work, the room was ok, the view was ok, the breakfast was good. Just little bit disappointed with the service, we called the housekeeping for make-up room, and they just came too late..

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear InlyF, Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us. I can assure you that I have shared your comments with the related department for our improvement. We believe that your comments will help us to... More

Bandung, Indonesia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2014

This hotel had a weird policy for us as a guest. Security directly refuse my baggage when he ask what's inside my bag and I told it's a food heater (because I travelling with a kid). Surely I was disappointed and NEVER EVER want to stay at this hotel anymore! The concierge services also not friendly and did not give... More

Was this review helpful? Yes 1
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear Daniel_Setiawan92, Thank you for your comment on TripAdvisor with regards to your experience at our hotel. I was very concerned about the less pleasant experience you had. Therefore I would like to apologize for the inconvenience and I can assure you that I have personally shared your comments with the related department for further investigation and improvement. Kind Regards,... More

Brighton, United Kingdom
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 1, 2014

The Media Hotel and Towers is situated in North Jakarta, a 7-8 min. drive from Mangga Dua shopping complex. The building is standing rather on its own, with no restaurants, shops etc. right next to it. However, there are several restaurants and cafes inside the hotel, as well as a spa, salon and some other facilities. Quality of the food... More

Was this review helpful? Yes
The-Media-Hotel, General Manager at The Media Hotel And Towers, responded to this review

Dear EddieFP, Thank you for taking the time providing us with the feedback about your stay with us. We are very pleased that you have had a great time during your staying with us and it’s always great to hear that you enjoyed our hotel and service. We are looking forward to welcoming you back in The Media Hotel &... More

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Additional Information about The Media Hotel And Towers

Address: Jl. Gunung Sahari 3, Jakarta 10720, Indonesia (Formerly Sheraton Media Hotel And Towers)
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Media Hotel And Towers 4*
Number of rooms: 350
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Also Known As:
Sheraton Media Hotel
Sheraton Jakarta
Jakarta Sheraton

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