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Hotel class 4.0 of 5
Jl. Pecenongan Kav 7 - 17, Jakarta, Java 10120, Indonesia
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Reviews you can trust

80% Recommend
4.0 of 5 stars 32 reviews
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4 of 5 stars
travellingcleo   1 contribution
Köln, Germany
Oct 16, 2009 | Trip type: Couples

We have stayed at Alila Jakarta for 2 nights. It was our first trip to Jakarta and we wanted to see the main attractions in our brief time. The hotel is perfectly located, within a few minutes to the National Monument and Museum as well as several shopping malls. It is a design hotel so the style is minimalist, but... more

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5 of 5 stars
Danielhk   1 contribution
Singapore
Oct 12, 2009 | Trip type: Business, Solo travel

I travel to Jakarta fr 7th to 9th Oct 2009. I really enjoy my stay during this 3 days from the service of the staff, room,breakfast and facilities. All the service is prety good. Definitely I will stay in Alila hotel during my next trip again. more

Great
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5 of 5 stars
Erictraveller_9   1 contribution
Singapore
Oct 7, 2009 | Trip type: Business, Solo travel

I really enjoy my stay in Alia Jakarta, first I got a warm welcome by the doorman which help me with my luggage. the receptionist lady was well spoked, she find my reservation and give me my key with in 3 minutes time. service excellence was provided. I had a very nice room with a large and pleasant bath top,... more

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4 of 5 stars
katinkavanekeren   1 contribution
FRA
Oct 1, 2009 | Trip type: Couples

We really enjoyed the warm and kind atmosphere and hospitality of the Alila and were really impressed with the high standards of quality and great staff. Dinner in the Shanghai Storm restaurant and the food was delicious, really good! Room service was just as excellent and to recommend. The only one downside was that the shower suffered from some mould... more

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2 of 5 stars
safarihenry   1 contribution
Oxford
Sep 17, 2009 | Trip type: Business
1/1 found this review helpful

Stayed in Executive Suite (best rooms) for 3 nights: rattling air-con, tired paintwork, mouldy showers, tired furnishings, smudged glass/tv/mirrors. Staff very nice but need more training to make the grade. Confusing statements on Laterooms.com booking sheet - all extra charges were highlighted and stated there was an Airport Shuttle. After booking I was told the Airport Shuttle is an extra... more

Management response from
Alila_Jakarta, General Manager

Dear Mr. Hallward, Thank you so much for taking the time to give us feedback about your stay at Alila Jakarta. I apologise for the poor service and standards you experienced during your stay and assure you that your comments have been taken seriously. Thank you also for letting us know the positive notes about our Chinese restaurant, Shanghai Storm....

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3 of 5 stars
Tropfan   6 contributions
Paris
Sep 11, 2009 | Trip type: Couples

A modern and efficient hotel. The 2 restaurants in the hotel are excellent! After the hotel-blasts in Djakarta they seemed to take security serious. But the sheets and towels were old and torn and spotted and our complaints did not seem to sort any effect at all. There was some party by a Men's Health magazine at the pool -... more

Management response from
Alila_Jakarta, General Manager

Dear Guest, Thank you so much for taking the time to highlight the inconsistencies you experienced during your stay at Alila and please accept my apologies for failing to deliver what we promise. Your comments are very valid and this valuable feedback allows us to more specifically focus on ensuring the highest level of standards and service in the future....

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5 of 5 stars
H2CL   1 contribution
The Netherlands
Sep 5, 2009 | Trip type: Family

Alila Jakarta was our first hotel at the start of our around the world trip with the whole familiy. Although we assume Alila is more a business hotel we felt very welcome. The rooms were excelent, as was the food, the pool and the staff. The staff was extremely warm towards our 3,5 year old twins. The only thing missing... more

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5 of 5 stars
Aman000   1 contribution
Perth
Jun 11, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I have stayed in this hotel over the past three years for periods of up to 4-6 weeks at at time. I'm happy to find somewhere where I can share my positve experience. The hotel is clean and crisp where the experience centres around stylish simple design and value. The most impressive thing about the Alila (besides the design) is... more

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4 of 5 stars
WorldwideLive   15 contributions
London, United Kingdom
Mar 20, 2009 | Trip type: Solo travel
1/1 found this review helpful

I have stayed here on my last three trips to Jakarta. Clean Tidy Hotel, great value. Excellent restaurant Shanghi Storm. Friendly staff throughout the hotel more

Dirty Linen
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1 of 5 stars
akhai   1 contribution
chicago
Jan 21, 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

The linen & towels are dirty, a lot of spots & dull, look like they never been washed. Room size is ok, but looks old. If you find the review this hotel's room is clean, then you should try it yourself, so that you can figure it out. The Alila hotel only looks clean at the lobby & restaurants, if... more

Management response from
Ben_C72, Director of Sales

Dear Mr. Akhai, We apologize for your recent unpleasant experience upon your stay at Alila Jakarta. It is certainly not our intention nor our standard to display such shortfall in delivering to your expectation. All rooms must be equipped with fluffy, clean, white towels and fresh linen, as well as well polish wooden parquet floor. I do however thank you...

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Alila Jakarta Also Known As

  • Alila Hotel Jakarta
Address: Jl. Pecenongan Kav 7 - 17, Jakarta, Java 10120, Indonesia