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Mandarin Oriental, Jakarta

5.0 of 5 Jalan M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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612 reviews from our community

Traveler rating
    490
    100
    13
    4
    5
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52
88
67
354
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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    (135)
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    (131)
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    (208)
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There are newer reviews for Mandarin Oriental, Jakarta
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Hong Kong, China
Top Contributor
58 reviews 58 reviews
17 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed June 16, 2013

I would rate the Mandarin as a good hotel. The service was good, staff is very kind and friendly. Room service was very good, I was very pleased with their promptness and their efficiency. Food quality is very good as well, although breakfast at the restaurant lacks a bit of variety (but when ordered in room, the choice is larger).... More

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Singapore, Singapore
Top Contributor
85 reviews 85 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 11, 2013 via mobile

I have been staying here since it re-opened in 2009 and confess to being a fan but of late some cracks are starting to show across several operas of the hotels services from reservations to F&B. I am sure this is in large part due to the obvious staff turnover with too many of the original personnel leaving for whatever... More

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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 8, 2013

I have been working and travelling to Jakarta for the last several years. I have stayed at all the big names - ritz, mulia, hyatt, etc... Mandarin wins hands down. It is just a bit older and it shows just slightly in the trimmings, but it makes up for it 1000 fold with the staff. I have never been so... More

Was this review helpful? Yes 1
Dili, East Timor
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2013

Everything is excellent - from the moment I stepped off from Silver Blue taxi which was arriving very late from Sukarno Hatta Airport (almost midnight) I was warmly greeted with a very friendly and hospitable staff at the arrival area. Minutes later the checking was completed and I was escorted to my room at 14th floor. A minute later my... More

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Zurich, Switzerland
Top Contributor
67 reviews 67 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 2, 2013

I had a great experience at this hotel. It's a relatively small hotel compared to some of the other luxury hotels in Jakarta, but the service is more personal and truly outstanding. I also enjoyed the well-designed rooms. The bathroom was great, there was a bathtub with a glass wall towards the bedroom area, and the shower was a nice... More

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Singapore, Singapore
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 1, 2013

I've stayed at hundresd of hotels, good and bad, and one thing I detest is staff who pretend to be friendly by coming out with rehearsed lines. I was pleasantly surprised by this hotel to find that almost all the staff, from reception to guards to housekeeping were all genuinely pleasant seemed happy and made me feel very much at... More

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Singapore
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 31, 2013

I have stayed in this hotel for the past two years on a weekly basis. The service level is probably one of the best in Jakarta and the best among all the Mandarin Oriental's I have stayed. The rooms are big, new and well equipped. The laundry and room service are excellent.

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Wellington, New Zealand
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2013

This was a magnificent experience, from the welcome at the door to the farewell smile. Staff strongly influence how you feel about a place and I found everyone excellent, regardless of their location and responsibility. Smiling, helpful and interested in 'my' stay. The food choices; Indonesian, Asian and Western, were diverse - I primarily ate Indonesian and was always delighted... More

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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 22, 2013

The Mandarin Hotel Jakarta is an excellent place to stay if you're a business traveler. The rooms are spacious, the staff friendly (they learned my name after only a couple of days), and the food is good. One downside is that it's a bit isolated in a peculiarly Jakartan way: it's not connected to anything. The Kempinski across the street... More

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Singapore, Singapore
Contributor
18 reviews 18 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 22, 2013

My stay there was a comfortable experience. From being received at the airport to the hotel, the staff was friendly and attentive, ready to help. For a basic superior room, it was very spacious, comfortable and clean. The layout of the power sockets was at the side of the table so easy accessible for the user to power-up their laptops... More

Was this review helpful? Yes 1
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Additional Information about Mandarin Oriental, Jakarta

Address: Jalan M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental

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