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Mandarin Oriental, Jakarta

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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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1 room 1 guest
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Mandarin Oriental, Jakarta
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819 Reviews from our TripAdvisor Community

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Traveler rating
    646
    146
    17
    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (819)
  • Mar-May only
    (208)
  • Jun-Aug only
    (199)
  • Sep-Nov only
    (212)
  • Dec-Feb only
    (200)
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Singapore
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great service team, quick to answer service calls to collect and retrieve breastmilk (and it was well wrapped and stored) and loan a charger. They were thoughtful to offer an optional brand that was compatible though it was not what I asked for. The bathrooms are spotless and I did not get a raspy throat after waking up as you... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear JoSofyan, What a wonderful review! The team is delighted to receive your words of praise following your stay at Mandarin Oriental. Creating moments of delight is our aim and the all colleagues appear to have achieved that during your recent visit. We are pleased to read, that your family had an enjoyable time. Your specific compliments for the Housekeeping... More 

Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 1 week ago

everything about this Hotel is very good, very close to all entertainments in Jakarta but improve the swimming pool's view to the Grand Indonesia or Plaza Indonesia would be better for the Hotel i'll be back

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear IbelDavista, We are glad that you enjoyed our excellent location right in the center of the city. We very much look forward to having you with us again in the future. If I may personally assist with your reservation, do not hesitate to contact me on christiand@mohg.com. Best Regards, Christian Dolenc Director of Rooms More 

Kortrijk, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

excellent staff, well trained and extremely friendly personal attention to details overall ambiance of hotel is excellent central location in Jakarta close to shopping and entertainment good choice of restaurants

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear filiplodelaurentb, Thank you for your excellent feedback following your stay. Please allow us to look after you again on a future occasion. Best Regards from the MO team, Christian Dolenc Director of Rooms More 

Jakarta, Indonesia
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a couple of days. I stayed in its superior room and the room was surprisingly spacious. The bathroom had a bathtub and shower which really delighted me. Service was also excellent. One night I had a stomach ulcer and the staff responded quickly by providing first aid I also tried the gym and swimming... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear arisraz, Thank you for reviewing your stay at Mandarin Oriental, Jakarta. We are delighted to learn that you enjoyed the services and facilities on offer. Please visit us again soon. Kind Regards, Christian Dolenc Director of Rooms More 

Jakarta, Indonesia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

This Hotel is a little small for a 5 star hotel in this area and therefore lack the fancier facilities available at other 5 star hotels in the area. What they lack in real estate however they absolutely positively make up with their service and staff. I was delivering guests from overseas to stay at this lovely hotel when an... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear heisenberg909, Thank you very much for taking the time to review your experience. James, our Executive Assistant Manager is indeed an icon and asset of Mandarin Oriental, Jakarta. We are delighted to count on such a seasoned hotelier to be amongst us. Needless to say, that he was delighted to read your kind words. We are glad, that all... More 

The Netherlands
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Through Booking.com we booked a room at the Mandarin. When checking in the staff notified us that they hadn't received the confirmation from Booking.com, so the rates they offered didn't match the ones we booked for. Contacting Booking.com's customer service for over 30 minutes was extremely frustrating as they basically called us liars and refused to admit a mistake has... More 

Was this review helpful? Yes 3
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Winston S, We are delighted to receive your words of praise following your stay. It is reassuring to read, that your time with us was everything you expected it to be . Jeremiah will be very happy to receive your compliments following his immediate assistance upon your arrival. We are fortunate to have a superb team at Mandarin Oriental... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Basically I have no complains except for the internet signal was quite weak in my room. The big room is big and well equipped. The bed is very comfortable. The shower is fantastic. And most importantly, it is located right in the middle of Jakarta near to a lot of major offices and shopping malls. The last point is very... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear GanK, Thank you for reviewing your stay. We apologize for the internet issues you encountered and thank you for reaching out to us directly. We have rectified the issue now. We are glad you enjoyed the room and shower facilities as well as our location right in the heart of the city. Please reach out to me directly for... More 

Singapore, Singapore
Level Contributor
89 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only visited one night for business. Very friendly staff, recognized loyalty and visits to other MOs properties which was helpful to enhance my experience with MO Jakarta. Very large room, with nice touches of geeky gadgets almost at par with the most recent developments

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Jeremy1985, We appreciate to receive such praise from a seasoned traveler and loyal supporter of Mandarin Oriental Hotel Group. The team is working hard to ensure that your loyal support is recognized. Great to learn that we were able to achieve this and make your stay a pleasant one. Please visit us again soon. Kind Regards from Jakarta, Christian... More 

Wyoming
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is absolutely perfect. The staff is unbelievably attentive and genuineness friendly. Even the valets seem to wish you a genuinely great day each time they tuck you into a car. The food is excellent. Every single employee we had contact with, from the massage therapists to the waiters and bussers, were fabulous and accommodating. We were there for... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bextel, What a nice review following your stay at MO Jakarta. Thank you for taking the time to share it with us and the tripadvisor.com community. We are delighted that you had such an enjoyable stay . We will be sure to share your compliments with the team here at the hotel, particularly Sally who is indeed doing a... More 

Stuttgart, Germany
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Mandarin Oriental Jakarta is a great 5 star hotel, where you can relax from the hot climate and busy city. My room overlooking the German embassy was huge. Fully equipped living room, great bathroom, great mattress. The pool, overlooking the square is quite unique, but can't compete with the Shangri-La. Breakfast was very good, evening buffet OK. Two shopping... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear TravellerfromGermany, Thank you very much for taking the time to review your stay. We are delighted that you enjoyed the oversized room and the comfort of our beds with the bespoke Mandarin Oriental linen. Please allow us to look after you again on a future occasion. Best Regards from the MO team, Christian Dolenc Director of Rooms More 

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