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Mandarin Oriental, Jakarta

5.0 of 5 Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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679 reviews from our community

Traveler rating
    543
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
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  • Mar-May only
    (135)
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    (131)
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    (212)
  • Dec-Feb only
    (201)
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Monterey, California
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars NEW

My family (with 2 and a half year old in tow) really enjoyed our stay at the Mandarin Oriental Jakarta. The Cinnamon Restaurant was excellent, particularly for its breakfast buffet selection and outstanding service. The waitstaff are exceptionally polite and can speak to you in English or Bahasa Indonesia. In fact they chatted with me, my wife, and my daughter... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bluepondfrog, Thank you for your extensive summary of your family's 11 day stay with us. We appreciate you taking the time sharing your impressions with the tripadvisor community. It is reassuring to read that we were able to make your time with us pleasant and thank you for highlighting the Cinnamon restaurant team and our luxurious rooms. What means... More 

Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel for 3 nights. The car pick-up service was amazing, and started at the arrival gate. My room was spacious and nicely decorated. The service at the restaurant and spa was impeccable. I stayed at this hotel twice, and it never failed me.

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Belinda C, Thank you for your generous feedback about our hotel. It is great to learn that your stay turned out to be such an enjoyable experience. Thank you for your recognition of our staff for their efforts in making you feel special. We do consider ourselves very fortunate to have such a talented team. Do let us know,... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We planned for our wedding matrimony and reception to be held on Oct 2014 and chose venue at Mandarin Oriental among other 5-star rated hotels in Jakarta. We were introduced to Mr. Azumar and Ms. Friska to coordinate with. They are so kind, professional and thoughtful since the very beginning to help us create such an unforgettable moment in our... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Novy & Deny, Thank you for choosing us as your venue of choice for your wedding ceremony. We are very happy to read that you and your guests felt well taken care of by our Event and Catering teams and will be sharing your generous compliments with Azumar, Friska and Jeff Lee, Chinese Executive Chef and his team. From... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

Friendly and efficient staff in front desk and F&B. Would highly recommend for service, value and location. Love the food and beverage outlets, MO bar, Cinnamon breakfast, MO cake shop and Azure. Hotel is conveniently located.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear guest, Thank you for taking the time to review your visit to the Mandarin Oriental Jakarta on TripAdvisor. We are delighted you had the opportunity to experience the hotel and all we have to offer and appreciate your special mentions of our Front Desk and Food & Beverage teams. Best Regards, Christian Dolenc Director of Rooms More 

Portageville, Missouri
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the best hotel I have ever stayed in! You will love the excellent customer service and the location is great. It is across from two huge malls. The pool is a beautiful and relaxing oasis. The Club Lounge offers a delicious Asian breakfast or they will cook for you. Reserve a Club Room for access to the Club... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Seasideljs, Thank you so much for this wonderful review! We greatly appreciate you taking the time to share your experience with the tripadvisor community. We have shared your feedback with Tyas at the Concierge desk, who joins me in thanking you for recognizing her efforts. The entire team is very dedicated to ensuring comfortable stays for all our guests... More 

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My first stay at a Mandarin Oriental on a business trip. Underwhelmed at reception (and room card didn't operate lift properly first time) but once shown into the room things really shone through. Probably the nicest room I've been in in a big hotel. Really well designed, nice sofa and coffee table, huge bed, mood lighting, bathroom cool with decent... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Chris D, Of the many luxury hotels to choose from in Jakarta, we thank you for selecting the Mandarin Oriental for your stay. Firstly allow me to apologize that you experienced issues with your keycard on arrival and thank you for highlighting this matter. We highly appreciate your kind review on TripAdvisor and the compliments on our generously laid... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

Requested the Toyota van with wifi for arrival and was greeted in the terminal by mandarin staff to help with baggage, lucky that he was there as the baggage carousel changed with only a verbal notification in Indonesian. Got to the van and the hotel had arranged a rear facing baby seat for 8 month old ad child seat for... More 

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New York City, New York
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is my 11 th business trip to Jakarta and finanly I have picked the right hotel. Super quit hotel , excellent service , perfect club and people who truly care about u and ur needs while u r away from home. I am impressed.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear AAB1006, We are thrilled to receive such wonderful feedback following your stay. Thank you for acknowledging the efforts of all colleagues to become the "home of choice" for business travelers, when visiting Jakarta. Your words of praise will surely motivate the team to continue delighting our guests. We look forward to having you back with us soon. Kind Regards,... More 

Jonkoping, Sweden
Contributor
18 reviews 18 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Mandarin Oriental is one of the best hotels I have ever stayed in. The service and quality is absolutely phenomenal. Everything in this hotel is perfect and it's definately worth the money. We enjoyed every single second of our stay here!

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear PoolRob, Thank you for your review. We are delighted to receive such nice compliments following your stay. The team is committed to ensuring all our guests will continue to receive their perfect experience. We are pleased to read, that you found your time with us "phenomenal" and already look forward to your next visit. Kind Regards, Christian Dolenc Director... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

The dining at the hotel is top-notch. The various choices of foods for breakfasts, lunches and dinners is phenomenal. They will meet any and all tastes for people from all over the world. Whether you want to eat local or international, there is some of everything. Also the MO Bar selection of drinks is outstanding and the little snacks are... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear 262clintonc, Thank you for your words of praise on the Food and Beverage offerings here at Mandarin Oriental, Jakarta! We trust you were able to enjoy all our dining options, from Lyon our French Brasserie to Xin Hwa, our Chinese restaurant and Cinnamon's elaborate buffet offerings. We appreciate you highlighting MO Bar, where some enhancements have taken place to... More 

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Additional Information about Mandarin Oriental, Jakarta

Address: Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Spa Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Luxury Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Family Hotel in Jakarta

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