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Mandarin Oriental, Jakarta

5.0 of 5 Jalan M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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627 reviews from our community

Traveler rating
    501
    104
    13
    4
    5
See reviews for
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365
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Boston, Massachusetts
Top Contributor
115 reviews 115 reviews
54 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great rooms. I got one of the suites so it was very spacious, beautiful decorated living room, and was very comfortable for working several hours at the desk. Pool area was nice though wasn't extremely large so it was only really good for relaxing and doing miniature laps. They could add more sound to make it more tranquil likes music,... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bzey007, Thank you for taking the time to review your stay on trip advisor. We are pleased to read that your found your stay with us enjoyable. Your positive remarks about the room are also very much appreciated. We thank you for your suggestions on how to further improve the experience by the pool and would welcome any additional... More 

Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the airport pick-up, to the check-in and the check-out this hotel is goes above and beyond to make you feel at home, comfortable and pampered. I arrived after a long flight, with my luggage delayed. The hotel staff booked into a massive suite and provided me with an extra change of clothes; the soaking tub is fantastic; the club... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Razzmatazz0, The team is delighted to receive your praises following your recent stay at the Mandarin Oriental.It is pleasing to know that we met your expectations in regard to luxury, comfort, location and service. Your praises on our service will certainly motivate our colleagues to the highest level. We look forward to welcome you back soon. Best Regards from... More 

Tawau, Malaysia
2 reviews
5 of 5 stars Reviewed 1 week ago

i have an opportunity staying in this hotel while attending a conference in Jakarta. it was feeling different and great from the first moment check in in the counter. the staff services is really outstanding and warm. either from the counter, concierge or in the restaurant, their services is superb. even my friends whose have been stay in MO Kuala... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear drzu j, Thank you very much for sharing your impressions following your stay at Mandarin Oriental, Jakarta with the tripadvisor community. We are very happy to read that the service levels made a difference to your experience and that the shuttle service to the nearby shopping malls was well received. We already look forward to having you and your... More 

Melbourne,Australia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed Dec 5-8 in a Superior room facing the famous "Selamat Datang" fountain monument. Warning: though windows are double-glazed, traffic remains audible. On Sundays, the centre of Jakarta is closed to vehicles until 11am. However, big crowds gathered from 4am (!!!) onwards to play music and conduct what appeared to be a street party. Perhaps there are quieter rooms? That... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear suitdude30, Thank you very much for such a detailed review following your stay with us earlier this month. We appreciate you taking the time to outline your experience. The team is thrilled to be recognized in such a way and joins me in thanking you for recognizing their efforts. In addition to the famous "Welcome Monument View", our Club... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Luxurious hotel. No room for disappointment. The staff is very helpful, the rooms are big with all the comfort needed and the location is very convenient. Very good breakfast too. Would recommend to anyone staying in Jakarta.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear aurelle2014, It is our pleasure to hear that you enjoyed a luxurious experience and are satisfied with our facilities and service on this occasion. Thank you for sharing your feedback and we look forward to welcome you back to the Mandarin Oriental, Jakarta soon. If I may personally assist with your future arrangements, please do let me know. Best... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for three days during a business trip. The service at this hotel is unbeatable. I used the gym, the business center, and the 21st floor lounge and all of it was top notch, excellent. I did not want to leave this hotel, it was that good. The food on the 21st floor was great, lots of choices... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear irik87, Thank you for considering us the "best place to stay in Jakarta" . The team is delighted to have made your time with us enjoyable and your generous compliments will be shared with our colleagues. We take great pride in our service and appreciate you recognizing these efforts. We already look forward to welcoming you back soon and... More 

Germany
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at MOJKT for 3 days in total stopping over to Raja Ampat, and this is definitely the preferred place to stay in Jakarta. Staff excitingly friendly, highly professional and absolutely prepared to fulfill guests special requests. Premier business suites on the 23 and 24th floor, offering large space, separate living room, large bathroom and vestibule, bathroom and bed... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear noname556, Thank you very much for your compliments following your stay at Mandarin Oriental, Jakarta. The team is grateful for your comments. Our Premier Club Suites offer ample space and we are happy to read, that you enjoyed the generous layout. Your kind words on the service have been shared with the teams at our Executive Club Lounge, the... More 

Manila, Philippines
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

All amenities of a luxury hotel are in Mandarin Oriental Jakarta: No stones left unturned. Very accessible to shopping. Staff are very helpful and accommodating. Very secure. The bed and the pillows are wonderful.

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Oscar T, We appreciate you taking the time to share your feedback following your stay at Mandarin Oriental Jakarta with the tripadvisor community. Your feedback and satisfaction are very important to us and we are delighted to read that your stay was enjoyable. The team is already looking forward to the opportunity of welcoming you back soon. Do let... More 

Falkenberg, Sweden
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is top-edge. The service was great from the start and the rooms were perfect. From the start when I was picked up from the airport until I checked out I have no complains at all. I did not try the fitness center, but it looked good as well.

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Joakim145, Thank you for sharing your recent experience at Mandarin Orienta, Jakarta with the tripadvisor community. We are delighted that you enjoyed your stay with us and consider our service to be "great". All of us very much look forward to having you back soon. If I may personally assist with your future arrangements, please do let me know.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had our wedding in October 2014 with clear vision and needed an intimate venue with top of the class service. We had been assigned to Mr Achmad Azumar to collaborate with. Right from the start, he was professionally persuasive with his vibrant manner. It was a delight to work with him and he did show the standard we'd expect... More 

Was this review helpful? Yes 2
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Pierre W, Thank you so much for leaving us with such a kind review following your wedding celebration at Mandarin Oriental, Jakarta. You generous compliments have been shared with our events team and the service brigade. We are delighted to read, that you and your guests enjoyed excellent service levels throughout your special occasion and that both location and... More 

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Additional Information about Mandarin Oriental, Jakarta

Address: Jalan M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Spa Hotel in Jakarta
#1 Luxury Hotel in Jakarta

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