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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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797 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
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Canberra, Australia
Level Contributor
67 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Excellent in so many ways. The rooms are plush and big, service is outstanding and the amenities are top knotch. The executive lounge serves up tasty delights, to the extent you needn't go out for dinner. I had a faultless 5 night stay and wished it were longer. That said there were a few kinks. The gym is quite small... More 

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the moment you arrive and the car picks you up at the airport, the Mandarin Oriental feels like home away from home. Speedy check in at the Lounge or in the room makes things so much easier. Staff are very professional, helpful and welcoming. Certainly one of the best hotels and one I am always happy to come back... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Andres, It was a pleasure to read your comments regarding your recent stay at Mandarin Oriental, Jakarta. We are very happy that we managed to exceed the high expectations you had towards our hotel. Thank you for your kind remarks regarding the flawless service from your arrival at the airport all the way until your departure. We are proud... More 

Jakarta, Indonesia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Mandarin during Eid holiday - couldn't have made a better choice! Our check-in was handled by Serenata, who clearly loves interacting and is very good at it. Without any request, she happily informed us that our booking was upgraded, and after the usual reception desk paperwork, she personally showed us to our room. It was tastefully... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear FGunawan, Thank you for taking the time to provide us with your feedback on tripadvisor.com. We are fortunate to have am outstanding team of colleagues and it is fantastic to read that Serenata contributed to a great experience. She will be delighted to be recognized in such way. Great, that the upgrade provided to your family, the oversized bathroom... More 

Jakarta, Indonesia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My parents were visiting and as a treat we stayed here for 1 night. It was absolutely fantastic from the moment you walk in the staff are so welcoming. Nia greeted us at the front desk and nothing was a problem, even with two small loud children. They were also given a welcome pack which was a lovely touch. The... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear rhorsfall, Thank you so much for taking the time to review your stay. We aim to completely delight our guests. Wonderful to learn that you and your children felt well taken care of as soon as you entered the hotel. We have already shared your compliments with Nia, who is delighted to be recognized in such a way. Our... More 

Yogyakarta, Indonesia
4 of 5 stars Reviewed 5 days ago NEW

from reservation , greetings , security, door an, check in, all the staff were so friendly.. room is nice and very comfortable..swimming pool is little bit small.. will be great if there is jacuzzi or warm pool.. food is great.. but foods are pricey..

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear orudyanto, Thank you for spending your precious family time at MO Jakarta. We are pleased that your stay was all you expected it to be and very much look forward to taking good care of you on a future occasion. Sincerely Yours, Christian Dolenc Director of Rooms More 

Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The room so nice. The view can see bundaran HI. The staff so nice, very helpfull. The pool ok. Hope can hv children pool next time. The food (breakfast) good. C/in & c/out so fast. My children loved the bathtub. The room clean. Need make another lamp near television.

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear DS Z, We are thrilled to learn that your family enjoyed a wonderful stay with us at the Mandarin Oriental. The team is delighted to learn that all our facilities have met your expectations. We have recently undertaken a number of enhancements at the poolside to cater for our family visitors and will continue to do so over the... More 

Medan, Indonesia
1 review
5 of 5 stars Reviewed 6 days ago NEW

The room so comfort. The staff so nice, told the room inside. The bathtub so nice. Excellent experience. Have many kinds of food to choose at breakfast time. Welcome drink available. Keep a good wirk.

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear darma118, Thank you very much for taking the time to review your stay at Mandarin Oriental, Jakarta. We are delighted that you enjoyed the spacious room layout and Cinnamon Restaurant's vast breakfast spread. Please visit us again soon. Kind Regards, Christian Dolenc Director of Rooms More 

Jakarta
1 review
4 of 5 stars Reviewed 1 week ago

Warm greeting from the staff, very good view of welcoming monument from our room, good food and good services. The location is at the city center nearby shopping center i.e. Grand Indonesia and Plaza Indonesia

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear krisniam, The team is delighted that your family felt well taken care of whilst with us at Mandarin Oriental, Jakarta. Your generous compliments will be shared with the team. Please allow us to look after you again on a future occasion. Kind Regards from the MO team, Christian Dolenc Director of Rooms More 

Jersey City, New Jersey
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The Mandarin Oriental in Jakarta has one of the most luxurious bathrooms I have ever been in. The room was spacious, comfortable, and extremely clean. We made the mistake of booking ourselves at the Ritz Carlton one of our last days in Jakarta, and we definitely prefer The Mandarin over the Ritz. The staff was extremely friendly, polite, and even... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear jjc452, Thank you very much for your words of praise following your stay at Mandarin Oriental. We indeed enjoy some of the very largest bathrooms of any luxury hotel in Jakarta and are delighted that the team was able to live up to your high expectations through the personalized service levels provided. Thank you for making us your preferred... More 

cirebon
4 reviews
5 of 5 stars Reviewed 1 week ago

very good hotel in Jakarta. I with my family booked for superior room, but I have been given a deluxe room when I come. It is very gladful for my family. My family also have been given a free trip to Grand Indonesia by Blue Bird taxi.

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Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear prijatnat, Thank you for your kind review. Our mission is to completely delight and satisfy our guests. We are glad that we were able to enhance your valuable family time by providing a room upgrade and our complimentary mall transfers. All the MO Jakarta team is already looking forward to take good care of your family again soon. Best... More 

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