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Mandarin Oriental, Jakarta

5.0 of 5 Jalan M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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631 reviews from our community

Traveler rating
    504
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

On my most recent stay at the Mandarin In Jakarta, there was a demonstration taking place close to the hotel which was causing traffic delays and a hindrance to get into the hotel. The Mandarin emailed me prior to my arrival to notify me of this problem as well as arrange for transportation from the airport on an unimpeded route.... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed yesterday NEW

Always love to return to Mandarin Oriental, Jakarta. Clean room, clean bathroom, comfortable bed & pillows, good food. Strategic location in the center of the city, near business & shopping areas. Friendly & helpful staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear richardsS5038ZQ, Thank you so much for your review. We truly appreciate your support and look forward to welcoming you on many future occasions. Your compliments will be motivating the team to continuously strive for excellence. Please contact me through christiand@mohg.com, if I may assist with your future arrangements. Best Regards from Jakarta, Christian Dolenc Director of Rooms More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed yesterday NEW

Im on business trip, stay for 4 nights. I got a free deluxe room upgrade and complimentry wifi. My requests for quiet and non smoking floor were arranged. Be sure to look for Ria at front office who will make you feel at home, bring you across the road. If you go gym at level 5, u will be greeted... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Wong J, Thank you very much for your review following your stay with us. The team is delighted to be recognised in such a way. We aim for highly personalised service levels and are happy to read that we were able to achieve them during your visit. Please be sure to contact me directly on christiand@mohg.com so that I... More 

Malmo, Sweden
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a workshop here in December. Overall it was a very pleasant workshop and stay. The service was excellent. The meeting room was big and very clean, there was also staff there to help if needed, a bit cold though, bit it usually is in meeting rooms in Jakarta. The food provided during the workshop was also very good.... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Livia B, Thank you for taking the time to provide your review following your stay at Mandarin Oriental, Jakarta. We are pleased to hear, that you enjoyed your stay and found the service to be great, would however like to apologise if you experienced a mix up with your bookings. I am glad that the matter was resolved to... More 

Boston, Massachusetts
Top Contributor
120 reviews 120 reviews
55 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great rooms. I got one of the suites so it was very spacious, beautiful decorated living room, and was very comfortable for working several hours at the desk. Pool area was nice though wasn't extremely large so it was only really good for relaxing and doing miniature laps. They could add more sound to make it more tranquil likes music,... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bzey007, Thank you for taking the time to review your stay on trip advisor. We are pleased to read that your found your stay with us enjoyable. Your positive remarks about the room are also very much appreciated. We thank you for your suggestions on how to further improve the experience by the pool and would welcome any additional... More 

Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

From the airport pick-up, to the check-in and the check-out this hotel is goes above and beyond to make you feel at home, comfortable and pampered. I arrived after a long flight, with my luggage delayed. The hotel staff booked into a massive suite and provided me with an extra change of clothes; the soaking tub is fantastic; the club... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Razzmatazz0, The team is delighted to receive your praises following your recent stay at the Mandarin Oriental.It is pleasing to know that we met your expectations in regard to luxury, comfort, location and service. Your praises on our service will certainly motivate our colleagues to the highest level. We look forward to welcome you back soon. Best Regards from... More 

Tawau, Malaysia
2 reviews
5 of 5 stars Reviewed 1 week ago

i have an opportunity staying in this hotel while attending a conference in Jakarta. it was feeling different and great from the first moment check in in the counter. the staff services is really outstanding and warm. either from the counter, concierge or in the restaurant, their services is superb. even my friends whose have been stay in MO Kuala... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear drzu j, Thank you very much for sharing your impressions following your stay at Mandarin Oriental, Jakarta with the tripadvisor community. We are very happy to read that the service levels made a difference to your experience and that the shuttle service to the nearby shopping malls was well received. We already look forward to having you and your... More 

Melbourne,Australia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed Dec 5-8 in a Superior room facing the famous "Selamat Datang" fountain monument. Warning: though windows are double-glazed, traffic remains audible. On Sundays, the centre of Jakarta is closed to vehicles until 11am. However, big crowds gathered from 4am (!!!) onwards to play music and conduct what appeared to be a street party. Perhaps there are quieter rooms? That... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear suitdude30, Thank you very much for such a detailed review following your stay with us earlier this month. We appreciate you taking the time to outline your experience. The team is thrilled to be recognized in such a way and joins me in thanking you for recognizing their efforts. In addition to the famous "Welcome Monument View", our Club... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Luxurious hotel. No room for disappointment. The staff is very helpful, the rooms are big with all the comfort needed and the location is very convenient. Very good breakfast too. Would recommend to anyone staying in Jakarta.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear aurelle2014, It is our pleasure to hear that you enjoyed a luxurious experience and are satisfied with our facilities and service on this occasion. Thank you for sharing your feedback and we look forward to welcome you back to the Mandarin Oriental, Jakarta soon. If I may personally assist with your future arrangements, please do let me know. Best... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I stayed here for three days during a business trip. The service at this hotel is unbeatable. I used the gym, the business center, and the 21st floor lounge and all of it was top notch, excellent. I did not want to leave this hotel, it was that good. The food on the 21st floor was great, lots of choices... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear irik87, Thank you for considering us the "best place to stay in Jakarta" . The team is delighted to have made your time with us enjoyable and your generous compliments will be shared with our colleagues. We take great pride in our service and appreciate you recognizing these efforts. We already look forward to welcoming you back soon and... More 

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Additional Information about Mandarin Oriental, Jakarta

Address: Jalan M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
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Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Luxury Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Spa Hotel in Jakarta

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