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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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722 reviews from our community

Traveler rating
    576
    122
    14
    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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    (179)
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Singapore
Top Contributor
78 reviews 78 reviews
45 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What to say, this hotel is so famous and the service is excelent. The last time i tried to book the hotel is FULL!!!... good for their business. Room is still fantastic, service is fantastic, alot of new people from the concierge till the receptionist. Still love the MO BAR, with the same people can still remember all their names... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Crazy_Dharma, Thank you for this review and your loyal support of the Mandarin Oriental, Jakarta. It is reassuring to read that we achieve a consistently high level of service for you. The team is looking forward to welcoming you back soon. Please be sure to contact me directly for your future reservations with us. Kind Regards, Christian Dolenc Director... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Not only is this the best location and a beautiful hotel with absolutely every amenity, but the staff here is simply by far the most fantastic I've ever experienced-- and I travel often for work. You must stay at the Mandarin!

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Lauren B, We are delighted to receive such feedback for the team.These compliments from a seasoned traveler motivate us to continue offering the highest levels of personalised service to all patrons. We appreciate you taking the time to offer these words of praise. Kind Regards, Christian Dolenc Director of Rooms More 

BSB
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My overall stay was quite good. The quality of customer service from the Mandarin oriental was as expected - top notch. They were able to cater to specific requests like giving me emergency diapers (as I ran out) and getting me a sim card for my phone. The location is also good - next to shopping malls (Grand Indonesia &... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Juliet75233, Thank you for your kind words. We are glad that your young family had a pleasant experience and that the little touches contributed to a comfortable stay. We will be sharing your great feedback with the colleagues who assisted you during your stay. We currently offer complimentary limousine transfer to the nearby Grand and Plaza Indonesia Shopping malls... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

I have used this hotel in Jakarta on and off for more than 10 years. The advantage of its location and service is the reason I return. It is clean, safe and has very well trained, high quality, attentative and caring staff.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear BHRoberts, Thank you for your loyal support. We are fortunate to have a truly superb team here at the Mandarin Oriental. We look forward to welcoming you back on many future occasions and thank you for taking the time to provide us with this kind feedback. Kind Regards, Christian Dolenc Director of Rooms More 

Jakarta, Indonesia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best place to stay if you visiting jakarta, easy to go around because it is close to everywhere IF there is no traffic AND your driver can time it good (sometimes the traffic jams are unpredictable). If you look for the luxury, you got it from the great appearance of the hotel since you walk in the... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear MaiDreamsComeTrue, What a nice review! Thank you very much for taking the time to highlight your experiences with us. We are indeed in the "heart of the city" and enjoy a privileged location at the famous Bundaran HI. The teams at the SPA as well as Cinnamon restaurant will be very pleased to receive such kind feedback. We look... More 

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We booked the Oriental Suite for four nights, and if we were ever to return to Jakarta, we wouldn't look any other way. Amidst Jakarta's stifling humidity, traffic jam and nonexistent public transport, the Mandarin Oriental helped us and our two young children (one of which is only seven months old) tremendously from arrival to departure from the airport.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear sibleyrand, It is very nice to read that the team was able to provide your family with the support you required during your time in Jakarta. We look forward to welcoming all of you back in the future and thank you for recognising everyone's efforts. Kind Regards from the MO team, Christian Dolenc Director of Rooms More 

LA
Top Contributor
152 reviews 152 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 1 week ago

Rooms are depressingly dark. For a luxury hotel of this calibre one would expect guests to be able to see comfortably in the room! I was upgraded to a larger room and the size of the TV really wasn't large enough to match the size of the room. This may be in part due to the age of the hotel... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear onep39, Thank you very much for taking the time to review your experience at Mandarin Oriental, Jakarta! We sincerely appreciate your feedback since it will allow us to review potential shortfalls to ensure a perfect experience moving forward. We were greatly concerned to learn that you found your accommodation to be too dim. To cater for the needs of... More 

Beijing, China
1 review
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel is excellent and for business travellers, I like the facilities and the services offered by the hotel, will definitely stay when I come next. More to recommend is the fittness center, the staff were very friendly and guided the guests to use the facilities with great care.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear dictionarybeauty, We are delighted to read you had an amazing stay with us at Mandarin Oriental. Thank you for your kind words about our hotel and colleagues, especially the Fitness Centre team. We look forward to welcoming you back on your next visit to Jakarta! Kind Regards, Christian Dolenc Director of Rooms More 

Balikpapan
1 review
5 of 5 stars Reviewed 2 weeks ago

Mandarin Oriental Hotel Jakarta is an excellent hotel and i recommend it for all people who will stay in a luxirious hotel. It's location is also very strategic. So if you stay in Mandarin Oriental Jakarta, you can feel a very good time.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear anandityonarutomo, We are thrilled to receive such wonderful feedback following your stay. Thank you for acknowledging the efforts of all colleagues to become the "home of choice"when visiting Jakarta. Your words of praise will surely motivate the team to continue delighting our guests. We look forward to having you back with us soon. Kind Regards, Christian Dolenc Director of... More 

Bangalore
1 review
5 of 5 stars Reviewed 2 weeks ago

Amazing place and wonderful rooms. The reception personnel were very helpful in advise on what to do in the city. The location is absolutely brilliant........ All the staff were very helpful. and professional

Review collected in partnership with this hotel

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear grav_agarwal, The team appreciates your kind words following your stay at Mandarin Oriental, Jakarta. It is always nice to receive such feedback and your compliments will be shared with the team, in particular the Reception. Nice that their efforts made a difference to your experience. Please visit us again soon. Kind Regards, Christian Dolenc Director of Rooms More 

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