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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Best prices for: 1 room 1 guest
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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750 reviews from our community

Traveler rating
    598
    127
    15
    5
    5
See reviews for
62
106
71
446
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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    (207)
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    (131)
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    (212)
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Paris, France
Top Contributor
50 reviews 50 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

No doubt this hotel is worth its number of stars. I spent almost a week there. A Perfect and warm welcome from all the staff, always ready to help you out. My room were huge, the bed and pillows really confortable and the place rather quiet for a busy city. I loved the breakfast with fruits and wafles. I had... More 

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Singapore
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is hands down the best hotel in Asia that I have stayed in. Their service is what sets them apart. From the time you get out of the cab ( where staff was readily waiting to escort you directly to the room ) to checkout , the service and attention to detail is unmatched - impeccable !! I have... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear ManikBucha, We are glad that you experienced an outstanding level of relaxation and comfort during your recent stay with us, which makes you consider our portfolio of award winning sister properties. Please contact me directly on christiand@mohg.com if I may personally assist with any arrangements at other Mandarin Oriental Hotels. We look forward to being of service again in... More 

Park City, Utah
Top Contributor
246 reviews 246 reviews
124 hotel reviews
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is considered the best hotel in Jakarta and I agree. The service is outstanding and always helpful. The rooms are modern and comfortable and the bathroom is fabulous. We have access to the Club and that makes a difference and the staff in the Club are outstanding. Overall this is the best place to stay in Jakarta.

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear VoxVolpe, Thank you for taking the time to review your stay. We are delighted that you enjoyed our "Oriental Club" with it's superb bespoke service levels. Your compliments have already been shared with the team. All of us look forward to welcoming you back on a future occasion and taking good care of you again. Best Regards from Jakarta,... More 

Geneva, Switzerland
1 review
5 of 5 stars Reviewed 3 days ago NEW

I am particularly impresed by the staff and their service. They are very friendly and responsive. The signature music video is so captivating that I kept it on all the time. The breakfast choice is excellent.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear RK1955, We are fortunate to have a truly excellent team across the hotel here at Mandarin Oriental. It is reassuring to read that all the colleagues were able to contribute to a memorable stay. We look forward to welcoming you back. Kind Regards from the MO Jakarta team, Christian Dolenc Director of Rooms More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 days ago NEW

All my years of travel, this is the best in Jakarta. Good Location, Outstanding Employees and service. Would recommend this to any business traveler. The Breakfast was a buffet but they tried to tailor it to meet our needs

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Ashish S, Thank you for making us your preferred choice when visiting our city. Being recognized as "best in Jakarta" will motivate us to continue building on the levels of service excellence. It is also very nice to read, that the Cinnamon team was able to offer you a breakfast tailored to your individual needs. Please visit us again... More 

Canberra
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I have never been moved to write a hotel review but on this occasion feel I must do so. Aside from the outstanding facilities of this hotel which can not be faulted, every last one of the staff with whom I interacted made me feel like part of their family. Special mention must be made of Lia and Yogo at... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Peter, Thank you for taking the time to share your experience with the tripadvisor.com community. We are honored to be chosen as the hotel for your maiden review. Our superb team is working hard to ensure memorable experiences for all our guests. We will relay your words of appreciation to Lia and Yogo at Azure Poolside Lounge and Maria... More 

CT
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot for business and this must rank as one of the best hotels I've stayed in anywhere. A woman likes to have a place to retreat to that is not a bar, and the Executive Club makes the hotel special - with the quiet space, good food, and the friendly service of the hostesses. The great beds... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear dcam45, Being considered your favourite hotel is the best compliment our team could wish for. We are pleased to read, that the Executive Lounge team was taking excellent care of you and the team is grateful that their efforts are being recognised. All of us look forward to welcoming you back to your Jakarta home soon. Best Regards, Christian... More 

Kuala Lumpur, Malaysia
Top Contributor
71 reviews 71 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 2 days for my business trip. Reason why I always choose here is because of the excellent services offered by the hotel staffs and delicious food from the French restaurant. As usual, I got a room upgrade to suite. But this time not facing the main road Roundabout, so not much good view. Overall stay is pleasant,... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear nikontraveller87, It is very rewarding for our colleagues to be recognized by a seasoned traveler, who has been a loyal supporter of our hotel. On behalf of all the team, particularly those in our "Lyon" restaurant I would like to thank you very much for this support. We look forward to welcoming you back on many future occasions. Best... More 

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms in this hotel are large and really comfortable with very good bathrooms. The service is also excellent - really friendly and efficient at the reception, concierge and at breakfast. The car service is also very efficient - everything is organized in advance and always punctual.

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Susan C, We could not have been given a nicer compliment than being able to anticipate your needs and ensuring that all your arrangements were consistently carried out with efficiency. This coupled with our oversized rooms and ample bathroom spaces will hopefully see you return on many future occasions. Our committed team is delighted to be reading your nice... More 

Bandung, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

Premiere executive room is very recommended...good design...with an open bath tube in the middle of the bathroom and directly connected to bedroom...very exclusive and high class room. Stategic location

Review collected in partnership with this hotel

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Heddy81, Thank you so much for your great feedback. We are glad, that you enjoyed our Premier Executive Room. Please contact me directly on christiand@mohg.com for your future arrangements, so that we can once again ensure a most enjoyable stay. Greetings from all the MO Jakarta team, Kind Regards, Christian Dolenc Director of Rooms More 

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