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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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710 reviews from our community

Traveler rating
    567
    120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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  • All months
    (710)
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    (165)
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    (131)
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    (202)
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Bekasi
1 review
3 of 5 stars Reviewed yesterday NEW

Poor parking lot, it is difficult to get to the lobby from car park Poor swimingpool, there is no pool for children No playground for children Toilet not good, it is difficult to flash the stool Over all it is average hotel to stay in

Review collected in partnership with this hotel

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Vineyard Haven, Massachusetts, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Great meeting services. Nice facilities with wonderful buffet breakfast. Great service. A doctor on site that aided with medical problems. Spacious rooms with an amazing bathroom and walk- in closet! I hated to leave! I will definitely return.

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Los Angeles, California
Top Contributor
84 reviews 84 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Top class hotel as expected. The restaurants are fantastic as is the Mo Bar - bar is quiet. I ate dinner late outdoors in the pool area. The salad Nicoise was excellent and you get the full menu if you ask.

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear PotatoMasher, Thank you for sharing your experience on tripadvisor. "Azure" , our pool side lounge is indeed an oasis in the centre of town and we will share your compliments with the team there. Please allow us to look after you again on your next visit to Jakarta. Best Regards, Christian Dolenc Director of Rooms More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

This hotel is located in the center of Jakarta. The suff of the hotel is amazing and perfect in anythin they are doing. Because of my birthday on arrival the upgraded us without asking to a luxury romm in the 25th floor with great view over Jakarta. The stuff (girls) from the front desk made my birthday so special with... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Manfred, We are glad that you were able to enjoy a "perfect stay". It is nice that our colleagues were able to mark your special occasion appropriately. All the team is looking forward to welcoming you back to the Mandarin Oriental soon. Best Regards, Christian Dolenc Director of Rooms More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

Mandarin Oriental Jakarta is an excellent hotel. I stayed in a deluxe club room - the rooms are very large, the bathrooms are beautiful, the room service food is excellent and the steaks at Lyon are amazing and reasonably priced. My only downfall of this hotel is the club lounge drink selection which is very limited in quality considering the... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental guest, Thank you for taking the time to provide us with this kind feedback. We are delighted that you found the facilities and services "incredible" and will share your comments with the team, in particular with our colleagues in Lyon. We are glad you enjoyed your time there. As we always aim to optimise the experience we... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had to book a last minute trip to Jakarta and the reservations team at the Mandarin ensured I had a room available without fuss. Checked in at 9pm and left the next morning at 3am - the hotel staff ensured I had a dinner table ready on arrival and on check out, a breakfast pack and transport was arranged. Unmatched... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear 30glenns, Thank you for these nice words. To hear that our colleagues made such an impression during a short visit is a testament to the team's dedication and commitment. We highly appreciate you recognising these efforts and look forward to welcoming you back to the Mandarin Oriental soon. Kind Regards from Jakarta, Christian Dolenc Director of Rooms More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed here on a recent business trip and organized an event in the hotel ballroom. The rooms are wonderful and the staff is even better. Everyone is very dedicated and careful, polite and extremely helpful. General attention to detail coupled with the level of service throughout keeps this hotel on a par with the best hotels in the world. Thank... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear LyndaLeow, Thank you for choosing us for your recent event. We are delighted that it was a success and our facilities and the team's efforts ensured a seamless experience for all delegates. The team will be very happy to receive this nice feedback. We look forward to working with you in the future and thank you for your support.... More 

Colombo, Sri Lanka
Top Contributor
105 reviews 105 reviews
56 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 1 week ago

It is easy to see why this hotel is at the top of the heap. As with most hotels in Jakarta, there is strict security outside, and even guests are scanned for metal objects like at an airport. The checkin and checkout are both very fast, and it is possible to do a fast check out and have the invoice... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear LocalActingGlobal, We appreciate you taking the time to share your feedback on your recent business meeting and stay with MO Jakarta. It is always reassuring to hear when guests enjoy our location and the high level of personalised service our colleagues provide. The team is grateful that these efforts have been recognized. Thank you very much again and we... More 

Cologne, Germany
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels in the world, I stayed here 4 nights in a club room (suite). It was perfect. The room was huge and very clean. The service in the hole hotel was outstanding - the driver was very nice and friendly. The club level employees were trained in serving the guest. Everything was good, reservations... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear JMK2014, Thank you for taking the time to write this review. It is wonderful to hear that you had an excellent time and were able to experience our hotel. We will take your feedback as motivation to continuously maintain and improve the services we provide. We are immensely proud of our team who tirelessly strives to ensure seamless stays... More 

Bmore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent hotel. The staff were fantastic, usually welcomed me by name, knew my evening cocktail. I had club level priv. well worth it! The food was good for breakfast and dinner. Good selection of drinks. Good location.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear jeffreys836, We are thrilled that you found the Club Lounge to be excellent value and enjoyed your time here at the MO. Thank you for this nice review of your experience. The team is looking forward to welcoming you back soon. Best Regards, Christian Dolenc Director of Rooms More 

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