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Mandarin Oriental, Jakarta

5.0 of 5 Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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681 reviews from our community

Traveler rating
    545
    114
    13
    4
    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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  • Japanese first
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  • Russian first
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Melbourne
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars NEW

Just finished my 5th visit to the Mandarin Oriental. This is the most amazing hotel, from the meet-and-greet at the airport to being dropped off for the flight home. Club rooms are beautiful - spacious with excellent amenities, service in the Club Lounge goes above and beyond anything I've experienced elsewhere. Food in the Lounge, Cinnamon and Xin Hwa (fried... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Mumof4Melbourne, We appreciate your review and thank you for making us your home away from home when visiting Jakarta. We value your loyal support and thank you for taking a moment to reflect on your experiences with us. The team is looking forward to welcoming you back to the MO soon. Best Regards from Jakarta, Christian Dolenc Director of... More 

London
Top Contributor
81 reviews 81 reviews
59 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My first stay at a Mandarin hotel and it impressed! Incredibly overly spacious rooms with some of the most comfortable beds and pillows I’ve ever had the pleasure to use at a hotel! Massive bathrooms with large walkin shower, matched with a walkin wardrobe and luggage store! Was fortunate enough to be staying in a Club room so was able... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Constant_TravellerXX, We were really pleased to read that you enjoyed your stay with us the Mandarin Oriental, Jakarta. As you have written, the Club Lounge is an excellent spot to enjoy some drinks accompanied by a great view right in the centre of the city. We invest significantly in ensuring you can enjoy the best possible sleep and are... More 

Monterey, California
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family (with 2 and a half year old in tow) really enjoyed our stay at the Mandarin Oriental Jakarta. The Cinnamon Restaurant was excellent, particularly for its breakfast buffet selection and outstanding service. The waitstaff are exceptionally polite and can speak to you in English or Bahasa Indonesia. In fact they chatted with me, my wife, and my daughter... More 

Was this review helpful? Yes 2
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bluepondfrog, Thank you for your extensive summary of your family's 11 day stay with us. We appreciate you taking the time sharing your impressions with the tripadvisor community. It is reassuring to read that we were able to make your time with us pleasant and thank you for highlighting the Cinnamon restaurant team and our luxurious rooms. What means... More 

Hong Kong, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the hotel for 3 nights. The car pick-up service was amazing, and started at the arrival gate. My room was spacious and nicely decorated. The service at the restaurant and spa was impeccable. I stayed at this hotel twice, and it never failed me.

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Belinda C, Thank you for your generous feedback about our hotel. It is great to learn that your stay turned out to be such an enjoyable experience. Thank you for your recognition of our staff for their efforts in making you feel special. We do consider ourselves very fortunate to have such a talented team. Do let us know,... More 

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We planned for our wedding matrimony and reception to be held on Oct 2014 and chose venue at Mandarin Oriental among other 5-star rated hotels in Jakarta. We were introduced to Mr. Azumar and Ms. Friska to coordinate with. They are so kind, professional and thoughtful since the very beginning to help us create such an unforgettable moment in our... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Novy & Deny, Thank you for choosing us as your venue of choice for your wedding ceremony. We are very happy to read that you and your guests felt well taken care of by our Event and Catering teams and will be sharing your generous compliments with Azumar, Friska and Jeff Lee, Chinese Executive Chef and his team. From... More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

Friendly and efficient staff in front desk and F&B. Would highly recommend for service, value and location. Love the food and beverage outlets, MO bar, Cinnamon breakfast, MO cake shop and Azure. Hotel is conveniently located.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear guest, Thank you for taking the time to review your visit to the Mandarin Oriental Jakarta on TripAdvisor. We are delighted you had the opportunity to experience the hotel and all we have to offer and appreciate your special mentions of our Front Desk and Food & Beverage teams. Best Regards, Christian Dolenc Director of Rooms More 

Portageville, Missouri
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best hotel I have ever stayed in! You will love the excellent customer service and the location is great. It is across from two huge malls. The pool is a beautiful and relaxing oasis. The Club Lounge offers a delicious Asian breakfast or they will cook for you. Reserve a Club Room for access to the Club... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Seasideljs, Thank you so much for this wonderful review! We greatly appreciate you taking the time to share your experience with the tripadvisor community. We have shared your feedback with Tyas at the Concierge desk, who joins me in thanking you for recognizing her efforts. The entire team is very dedicated to ensuring comfortable stays for all our guests... More 

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

My first stay at a Mandarin Oriental on a business trip. Underwhelmed at reception (and room card didn't operate lift properly first time) but once shown into the room things really shone through. Probably the nicest room I've been in in a big hotel. Really well designed, nice sofa and coffee table, huge bed, mood lighting, bathroom cool with decent... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Chris D, Of the many luxury hotels to choose from in Jakarta, we thank you for selecting the Mandarin Oriental for your stay. Firstly allow me to apologize that you experienced issues with your keycard on arrival and thank you for highlighting this matter. We highly appreciate your kind review on TripAdvisor and the compliments on our generously laid... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Requested the Toyota van with wifi for arrival and was greeted in the terminal by mandarin staff to help with baggage, lucky that he was there as the baggage carousel changed with only a verbal notification in Indonesian. Got to the van and the hotel had arranged a rear facing baby seat for 8 month old ad child seat for... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Mark B, Thank you for providing a summary of your experience with us. We appreciate your kind words on the car service and the standard provision of baby and child seats by our Concierge team. It is also nice to learn that your Premier Club Room overlooking the Welcome Monument offered sufficient space for your family and the overall... More 

New York City, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 11 th business trip to Jakarta and finanly I have picked the right hotel. Super quit hotel , excellent service , perfect club and people who truly care about u and ur needs while u r away from home. I am impressed.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear AAB1006, We are thrilled to receive such wonderful feedback following your stay. Thank you for acknowledging the efforts of all colleagues to become the "home of choice" for business travelers, when visiting Jakarta. Your words of praise will surely motivate the team to continue delighting our guests. We look forward to having you back with us soon. Kind Regards,... More 

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Additional Information about Mandarin Oriental, Jakarta

Address: Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
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TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Expedia, Tablet Hotels, Hotels.com, HotelTravel.com, Agoda, Orbitz, getaroom.com, Despegar.com, Priceline, Odigeo and Tingo so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#1 Business Hotel in Jakarta
#1 Luxury Hotel in Jakarta
#1 Spa Hotel in Jakarta

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