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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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775 Reviews from our TripAdvisor Community

Traveler rating
    617
    133
    15
    5
    5
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69
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458
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

On this, my first visit to Jakarta, I was a little taken aback by the security on arrival; but that is now standard for better quality international hotels in the city. But be prepared for the bollards, boom gate and quaintly uniformed detail of security folk that greet you on the driveway. They are very polite and friendly and it... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Mandarin Oriental in two stints of 3 nights each with a brief visit to Jogyakarta over the weekend. The Deluxe room is large and and the beds are comfortable. The buffet breakfast is sumptuous with a great selection of Western, Asian and even some Indian fare. Service is prompt and with a smile. The hotel was... More 

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Kuwait
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the first time I've stayed at a Mandarin Oriental. It won't be my last. We had a phenomenal stay, owed in large part to the friendliness and professionalism of the hotel staff. MO Jakarta is, thankfully, more affordable than other MO's I've checked in other cities, making it an even better stay. Highly recommended.

Review collected in partnership with this hotel

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear CoolHand1, Thank you for reviewing your recent stay with us. We are so happy to hear you found your experience "phenomenal" and were provided with Mandarin Oriental service throughout your stay. It is great to know our team was able to make the stay special for you. They are what makes our hotel a special place to stay and... More 

Jakarta
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staffs in this hotel are friendly, the room is big, clean and very good, the furniture inside the room shows that this is the 1st class hotel. breakfast is excellent, quite vqrious menu. the service overall excellent. I recommend my business partner to stay in this hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear junsipahutar, Thank you for your gracious compliments and your support of Mandarin Oriental, Jakarta. We are delighted to hear that you enjoyed your time with us and look forward to being your home in Jakarta for many more future visits. Best Regards, Christian Dolenc Director of Rooms christiand@mohg.com More 

Jakarta, Indonesia
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Very well location ... Right in the center of the city. They just fully renovated everything. The room style is modern asian with nice details. I to admit the service in Mandarin really great.. The staff were friendly and nice.

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear ChrisDarmawan, Thank you for taking the time to review your stay at Mandarin Oriental, Jakarta! We are delighted that you enjoyed our hospitality and the anticipatory service, for which we have become renowned. We look forward to taking good care of you again in the future. Kind Regards, Christian Dolenc Director of Rooms More 

Honolulu, Hawaii
Top Contributor
131 reviews 131 reviews
15 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My team stayed at the Mandarin for a week of business, using sleeping rooms, executive lounge, meeting rooms, dining facilities, gym and spa. Overall, an excellent experience. Beds were comfortable, buffet breakfast was extensive, and evening lounge food could constitute a meal. The steak au poive in the French restaurant is the best I've had outside of Paris. Meeting spaces... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear LA4man, Thank you for choosing us as your conference venue during your recent visit to Jakarta! We are delighted, that the services in the banqueting areas, bedrooms, Club Lounge as well as the Health Club exceeded your expectations. The wonderful feedback on the "steak au poivre" was well received by our culinary team in "Lyon". Your feedback on the... More 

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was very impressed with the overall service quality at the Mandarin in Jakarta. The front desk person brought me coffee AFTER I checked out, while waiting for another guest. That was very special. Also, for dinner at a nearby restaurant, we were escorted by a bellman right to the door of the restaurant. Again, service that delights. Finally, for... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear mahrtian, Thank you for taking the time to review your recent stay at Mandarin Oriental Jakarta, we highly appreciate your kind words. The team is delighted to read you enjoyed the services and facilities available. We were equally thrilled to learn that the colleagues at Front Desk, Concierge & Xin Hwa Restaurant were able to personalize your stay further... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

A fantastic hotel, superb service, well trained staff who remembers you after the first time, huge comfortable rooms with a super choice of pillows, I would never stay anywhere else in Jakarta. Keep up

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Sujithbandara, Thank you for taking the time to provide these great words of recognition and making us your residence of choice when visiting Jakarta. We look forward to taking good care of you again on many future occasions. Kind Regards, Christian Dolenc Director of Rooms More 

Singapore, Singapore
Top Contributor
51 reviews 51 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything about my stay at this hotel was flawless. The service from front desk to the room was flawless - attentive staff, quick service. My room was large for a 'regular' room - separate toilet, huge walk in wardrobe area with safe, spacious bathroom with a vanity area, double sinks, separate bathtub and rain shower and the most comprehensive vanity... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Maryttan, We are delighted to receive such wonderful compliments following your stay. It is nice to learn, that you enjoyed the generous room layout, the breakfast spread, the luxurious bedding and the services provided by the team, who appreciates you taking the time to review your stay. All of us look forward to having you back with us in... More 

Dubai, United Arab Emirates
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had one night at the Mandarin en route Sorong. From the moment we landed at the airport the Mandarin service was outstanding! Efficient transfer to the hotel, very warm welcome, great room and facilities and an amazing gym and bar. Wished we had more time in Jakarta, but when I return i will definitely stay here!!

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear ampickeri, The team sincerely appreciates your kind words. We are delighted that your stay at Mandarin Oriental was everything you expected it to be and you compliments on the service and the facilities will be shared with all colleagues. All of us look forward to taking very good care of you again on a future occasion. Kind Regards, Christian... More 

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