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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
Best prices for: 1 room 1 guest
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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746 reviews from our community

Traveler rating
    594
    127
    15
    5
    5
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62
106
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441
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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    (203)
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Canberra
1 review
5 of 5 stars Reviewed yesterday NEW

I have never been moved to write a hotel review but on this occasion feel I must do so. Aside from the outstanding facilities of this hotel which can not be faulted, every last one of the staff with whom I interacted made me feel like part of their family. Special mention must be made of Lia and Yogo at... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
CT
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I travel a lot for business and this must rank as one of the best hotels I've stayed in anywhere. A woman likes to have a place to retreat to that is not a bar, and the Executive Club makes the hotel special - with the quiet space, good food, and the friendly service of the hostesses. The great beds... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear dcam45, Being considered your favourite hotel is the best compliment our team could wish for. We are pleased to read, that the Executive Lounge team was taking excellent care of you and the team is grateful that their efforts are being recognised. All of us look forward to welcoming you back to your Jakarta home soon. Best Regards, Christian... More 

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Tuesday evenings is ladies night and truly an interesting evening. The staff are there to serve with a smile and a "Good Evening" they are simply the best. The best cocktail waiter is the best in town, "Bowa" I'm thinking that's correct spelling. Watching him mix the drinks is an education and with such speed. Many thanks Bowa. When I... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Christopher S, Thank you for recognising the MO Bar team, particularly Bowo and his excellent bartending skills. We are fortunate to have such a well trained team taking good care of our guests. You will be delighted to learn that MO Bar just launched a new menu with hand-crafted signature cocktails. Bowo and the rest of team would be... More 

Kuala Lumpur, Malaysia
Top Contributor
71 reviews 71 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 days for my business trip. Reason why I always choose here is because of the excellent services offered by the hotel staffs and delicious food from the French restaurant. As usual, I got a room upgrade to suite. But this time not facing the main road Roundabout, so not much good view. Overall stay is pleasant,... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear nikontraveller87, It is very rewarding for our colleagues to be recognized by a seasoned traveler, who has been a loyal supporter of our hotel. On behalf of all the team, particularly those in our "Lyon" restaurant I would like to thank you very much for this support. We look forward to welcoming you back on many future occasions. Best... More 

Singapore, Singapore
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The rooms in this hotel are large and really comfortable with very good bathrooms. The service is also excellent - really friendly and efficient at the reception, concierge and at breakfast. The car service is also very efficient - everything is organized in advance and always punctual.

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Susan C, We could not have been given a nicer compliment than being able to anticipate your needs and ensuring that all your arrangements were consistently carried out with efficiency. This coupled with our oversized rooms and ample bathroom spaces will hopefully see you return on many future occasions. Our committed team is delighted to be reading your nice... More 

Bandung, Indonesia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Premiere executive room is very recommended...good design...with an open bath tube in the middle of the bathroom and directly connected to bedroom...very exclusive and high class room. Stategic location

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Heddy81, Thank you so much for your great feedback. We are glad, that you enjoyed our Premier Executive Room. Please contact me directly on christiand@mohg.com for your future arrangements, so that we can once again ensure a most enjoyable stay. Greetings from all the MO Jakarta team, Kind Regards, Christian Dolenc Director of Rooms More 

Ho Chi Minh City, Vietnam
1 review
4 of 5 stars Reviewed 4 days ago NEW

Good place for business trip. Location is opposite to Grand Indonesia, not convenient to walk across the crowded street, but it's ok with free shuttle during weekend, however cut-off time for free shuttle should be until 10pm rather than 9pm

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear TuyenCao, Thank you very much for taking the time to review your stay. Indeed we are perfectly located with easy access to all important business and leisure spots in the city. Your excellent suggestion of extending our complimentary shuttle further is already being considered. Please visit us again soon. Kind Regards, Christian Dolenc Director of Rooms More 

Surabaya
1 review
5 of 5 stars Reviewed 5 days ago NEW

Nice place to stay, spacious room. Good location, need some effort to go to shopping mall across the street. Warm welcome. Room is very good and comfortable. Staffs are very nice and helpful. Efficient in check in & check out process.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear yuliantip2015, We sincerely appreciate your kind words following your stay with us. We are glad that your stay was everything you expected it to be and the service of the team contributed to a nice time whilst with us. We look forward to welcoming you back to the Mandarin Oriental soon. Kind Regards, Christian Dolenc Director of Rooms More 

Top Contributor
85 reviews 85 reviews
66 hotel reviews
128 helpful votes 128 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 2 days for a business trip. This is a wonderful hotel. The rooms are huge and the bathrooms and very spacious with a large walk in shower. We ate at both restaurants and they were very good. We ordered the set menu at the Chinese restaurant and the food was outstanding. Service was very good.... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear PCTravel, Being considered " one of the nicest hotels in the region" is a very nice compliment. We highly appreciate you taking the time to review your stay and will share your compliments, particularly your feedback on the food in "Xin Hwa", our Chinese restaurant. Please visit us again soon. Best Regards from the MO Jakarta team, Christian Dolenc... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Overall a fabulous hotel. From the ease of transfer at the airport, then being welcomed personally on arrival at the hotel and taken directly to my room for check-in, through to my check out 5 days later, all was excellent. I was staying in a suite - beautifully appointed, very comfortable bed and fine cotton sheets (probably the best I... More 

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Alex M., We appreciate your valuable time to share your very kind words and feedback. We are proud to learn that you were so impressed by the location and facilities of Mandarin Oriental, Jakarta! It is rewarding to read that the service you received from all the team made for a perfect experience. We look forward to welcoming you... More 

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