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Mandarin Oriental, Jakarta

Travelers' Choice award winner
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Jl. M.H. Thamrin P.O Box 3392, Jakarta 10310, Indonesia
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Mandarin Oriental, Jakarta
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Mandarin Oriental, Jakarta
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711 reviews from our community

Traveler rating
    568
    120
    14
    4
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have only ever stayed at the Four Seasons in Jakarta and as that hotel is closed for renovations, chose the Mandarin Oriental. Certainly there was no compromise and overall I found this property first rate in terms of amenities such as service, room quality, transport, business lounge and food and beverage. I definitely will return on my next visit.

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear DAWMelbourne, Thank you for this review and making us your new home when visiting Jakarta. We are humbled by your kind words and will continue to strive for excellence with the team. Please do not hesitate to contact me directly on christiand@mohg.com, once your travels bring you back to Jakarta. Sincerely Yours, Christian Dolenc Director of Rooms More 

Singapore, Singapore
Top Contributor
71 reviews 71 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Probably my 5th stay here since my first stay in 2012. Mandarin Oriental continues to be my no.1 choice in Jakarta if rooms are available. There is very little to complaint about here, everything is excellent - service, location, breakfast buffet, rooms and facilities. Given my recent experience of a free upgrade to a suite, I'm taking this opportunity to... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear nwk84, Thank you for sharing your review with us . We are glad that you continue to stay with us and are delighted that you were impressed by the team's service . We sincerely appreciate your kind comments and will share them with the team. We hope to have the opportunity to welcome you back in the near future... More 

Bekasi
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Poor parking lot, it is difficult to get to the lobby from car park Poor swimingpool, there is no pool for children No playground for children Toilet not good, it is difficult to flash the stool Over all it is average hotel to stay in

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear 129dickys. First of all, we would like to thank you for your candid feedback. Needless to say, that we are disappointed to learn that your experience with us was less than perfect. Allow me to ensure you that changeable aspects of your experience have already been addressed. Allow me to apologize for any service mishap you may have experienced.... More 

Vineyard Haven, Massachusetts, United States
Contributor
18 reviews 18 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great meeting services. Nice facilities with wonderful buffet breakfast. Great service. A doctor on site that aided with medical problems. Spacious rooms with an amazing bathroom and walk- in closet! I hated to leave! I will definitely return.

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Karen C, Thank you for this great review. We are glad that your meeting was a success and the team looked after you well. Please visit us again soon. Kind Regards from the MO team, Christian Dolenc Director of Rooms More 

Los Angeles, California
Top Contributor
85 reviews 85 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Top class hotel as expected. The restaurants are fantastic as is the Mo Bar - bar is quiet. I ate dinner late outdoors in the pool area. The salad Nicoise was excellent and you get the full menu if you ask.

Was this review helpful? Yes 1
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear PotatoMasher, Thank you for sharing your experience on tripadvisor. "Azure" , our pool side lounge is indeed an oasis in the centre of town and we will share your compliments with the team there. Please allow us to look after you again on your next visit to Jakarta. Best Regards, Christian Dolenc Director of Rooms More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

This hotel is located in the center of Jakarta. The suff of the hotel is amazing and perfect in anythin they are doing. Because of my birthday on arrival the upgraded us without asking to a luxury romm in the 25th floor with great view over Jakarta. The stuff (girls) from the front desk made my birthday so special with... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Manfred, We are glad that you were able to enjoy a "perfect stay". It is nice that our colleagues were able to mark your special occasion appropriately. All the team is looking forward to welcoming you back to the Mandarin Oriental soon. Best Regards, Christian Dolenc Director of Rooms More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Mandarin Oriental Jakarta is an excellent hotel. I stayed in a deluxe club room - the rooms are very large, the bathrooms are beautiful, the room service food is excellent and the steaks at Lyon are amazing and reasonably priced. My only downfall of this hotel is the club lounge drink selection which is very limited in quality considering the... More 

Review collected in partnership with this hotel

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental guest, Thank you for taking the time to provide us with this kind feedback. We are delighted that you found the facilities and services "incredible" and will share your comments with the team, in particular with our colleagues in Lyon. We are glad you enjoyed your time there. As we always aim to optimise the experience we... More 

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here on a recent business trip and organized an event in the hotel ballroom. The rooms are wonderful and the staff is even better. Everyone is very dedicated and careful, polite and extremely helpful. General attention to detail coupled with the level of service throughout keeps this hotel on a par with the best hotels in the world. Thank... More 

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MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear LyndaLeow, Thank you for choosing us for your recent event. We are delighted that it was a success and our facilities and the team's efforts ensured a seamless experience for all delegates. The team will be very happy to receive this nice feedback. We look forward to working with you in the future and thank you for your support.... More 

Colombo, Sri Lanka
Top Contributor
105 reviews 105 reviews
56 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 1 week ago

It is easy to see why this hotel is at the top of the heap. As with most hotels in Jakarta, there is strict security outside, and even guests are scanned for metal objects like at an airport. The checkin and checkout are both very fast, and it is possible to do a fast check out and have the invoice... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear LocalActingGlobal, We appreciate you taking the time to share your feedback on your recent business meeting and stay with MO Jakarta. It is always reassuring to hear when guests enjoy our location and the high level of personalised service our colleagues provide. The team is grateful that these efforts have been recognized. Thank you very much again and we... More 

Cologne, Germany
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of the best hotels in the world, I stayed here 4 nights in a club room (suite). It was perfect. The room was huge and very clean. The service in the hole hotel was outstanding - the driver was very nice and friendly. The club level employees were trained in serving the guest. Everything was good, reservations... More 

Was this review helpful? Yes
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear JMK2014, Thank you for taking the time to write this review. It is wonderful to hear that you had an excellent time and were able to experience our hotel. We will take your feedback as motivation to continuously maintain and improve the services we provide. We are immensely proud of our team who tirelessly strives to ensure seamless stays... More 

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