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All 325 Jakarta hotels

JW Marriott Hotel Jakarta

5.0 of 5 Hotel   |   Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Ranked #14 of 325 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 6 days ago
NomadNorth Canada
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433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

I arrived about 10pm after a 12hrs flight, no Concierge was assisting me with my luggage, check in was quiet mixed up since there was only one staff assisting the desk. I switch off the AC in my room however the carpet started to smell therefore I switch on the AC again. Wall Paper at the Wardrobe is pilling off.... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Jim S, On behalf of the hotel’s team, I would like to take this opportunity to express our sincere apology for any inconvenience you experienced during your recent stay in the hotel. It is with much regret to learn such feedback regarding our services and accommodations. Please allow me to assure you that the kind of services you... More

Canada
Top Contributor
160 reviews 160 reviews
34 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Unfortunately it was a one night stay but would like to revisit - staff is incredibly polite and pleasant - rooms are nice - well appointed , modern with glass and marble - spacious bathroom - very comfy bed - room service was quick and the food was good - overall a very nice hotel Tips - Get a driver... More

Was this review helpful? Yes 1
Bangalore, Karnataka, India
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Recently I was staying in Marriott and it was quite a good experience. What is outstanding is their hospitality and attention to the Details. The restaurant staff especially Apprilian was always ready to accomadate my request for regional dishes from India. Will definitely reccomend to be a wise choice

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Sunil, Thank you for sharing such excellent comments of your experience at our hotel. I am glad to know that you had a pleasant stay with us and delighted with services we provided, especially by one of our associates at Sailendra, Aprilian. I have conveyed your appreciation to him, and he is very happy to learn about your... More

1 review
5 of 5 stars Reviewed 1 week ago

Wherever and whenever I meet the staff of JW Marriott in Jakarta, I always feel their smiling eyes and heartful services. Also I'd really appreciated their efforts to have a feedback from guest for providing more good services and to come together with me like a home.

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Please allow me to start this by expressing our gratitude to learn such fantastic comments and being able to make your stay to feel like home. I am pleased to know that you were delighted with the services and hospitality of our associates. On behalf of the team, I would like to thank you for your time... More

Top Contributor
53 reviews 53 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed in a few hotels in Jakarta. Mostly set up and reserved by in country support staff. After the last stay I demanded to be out in a hotel that I picked. I picked this Marriott, close to the business centres and the airport. This is a quality hotel, excellent service, lots of amenities, great bar and restaurant. Best... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your positive remarks of services at our hotel. I am happy to know that you had a comfortable stay with us, and were delighted with our services. It is always great to learn such great feedback and to be chosen as your preferred hotel in Jakarta. I would like to thank you once... More

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 2 weeks ago

JW Marriott Jakarta is an exceptional Hotel with 6* Service where they excel at ensuring every detail is taken care of and your time on the property is memorable. From the moment You walk in till You leave You will be treated with exceptional care and the staff Truly Understand the meaning Service which for me is the most important... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Chris H, Thank you for taking the time to share your fantastic comments of our services. It is truly rewarding to learn such high remarks of our services. On behalf of the team, it is our pleasure to provide such high level of service to all our guests and to make their stay an exceptional one. Once again,... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is good for everything. For business, leisure, romantic things, shopping, and everything. The room price is not expensive. Near CBD area, near shopping area, near entertainment area, etc. The food that they served, is one of the best hotel restaurant in Jakarta. Especially Monday Brunch at Syailendra Restaurant, with a various food from around the world with authentic... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Erwin G, Thank you for taking the time and share your recent experience at JW Marriott Jakarta. I am pleased to know that you and your family had a nice stay with us, and particularly enjoyed with the food selection served during our brunch service at Sailendra Restaurant. Thank you once again for your comments, and I look... More

Westlake Village, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I often stay at Marriott Hotels. Although my Jakarta stay was only one night, it was a very pleasant experience, and I would like to commend Vinda Warganegara, the Front Office Manager, and Marina Margareta, the Executive Club Manager. These Managers and their Staffs are responsible for many happy and satisfied Guests. Their Direction and Example certainly set the "tone"... More

Was this review helpful? Yes 1
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Colliton, Thank you for sharing such high remarks of the hotel and services provided by members of our team. I have passed on your kind comments to Ms. Vinda and Ms. Marina along with her Executive Club team, and they were very happy to hear it. It is always rewarding to learn such outstanding feedback from Marriott’s loyal... More

Jakarta
Top Contributor
54 reviews 54 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Last time I was here was in 2012; I can say this hotel still maintained its reputation as one of the best hotel in Jakarta. I was staying in it's next neigbhour in the last 2 days before I transfered due to room availability reasons at Ritz Carlton, Kuningan. So, I think this is a good time to give the... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for taking the time and sharing your detailed experience of your recent stay. I am glad to know that you had a nice stay with us, and for marking us with the highest score for services, breakfast, and internet connection. I am also pleased to know that the services we provided were up to your... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Service here was excellent from arrival to check-out, and the staff was very helpful and attentive, which I would expect from a JW Marriott, even if the 'wow' factor was sometimes missing. The rooms were well-appointed, and the bathroom was spacious, but I felt that the living area was a little cramped; I would have appreciated some more room to... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Austin B, Thank you for sharing your excellent experience on your recent business trip in Jakarta. I am thrilled to know that you enjoyed stay your with us and particularly pleased with the hotel’s room accommodations and the level of service we provided. In addition, I am particularly delighted to learn about your fantastic feedback regarding our breakfast... More

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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 333
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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