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All 338 Jakarta hotels

JW Marriott Hotel Jakarta

5.0 of 5 Hotel   |   Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Ranked #11 of 338 Hotels in Jakarta
A recent review
3 of 5 stars reviewed today
Sujay R Basel, Switzerland
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483 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Basel, Switzerland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed today NEW

I stayed here in Jan 2015. The hotel is nice and clean in general. Rooms are good with comfortable beds and very efficient AC. Food was also good with choices for vegetarians (including Indian food in room service, buffet dinner and breakfast and also in restaurants). You feel secured inside due to heavy security. I had issue with cleaning in... More 

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Arlington, Virginia
Contributor
18 reviews 18 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I really enjoyed my stay there. The hotel is very nice and clean. I thought the hotel was excellent, and felt like the staff actually wanted to be helpful. They totally made the stay, and I would stay there again next trip.

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Kuala Lumpur, Malaysia
Top Contributor
97 reviews 97 reviews
20 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located at Mega Kuningan, an upscale commercial area in Jakarta where many foreign companies and conglomerates have set up base. The crazy Jakarta crawl really lived up to its notorious reputation and even past 10 a.m. on a weekday, it took nearly 2 hours from the airport to the hotel by taxi, a distance of only 30... More 

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Jakarta, Indonesia
Top Contributor
64 reviews 64 reviews
25 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is the first time I ever stayed in JW Marriott Hotel Jakarta. I decided to stay here for a night because my cousin had his wedding here. I got there by 12 pm and was quite surprised that they allowed me to check in (normal check in time is 2 pm). The check in process was fast and efficient... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

Great location and the rooms were a good size and very comfortable. Hotel staff are very attentive and friendly. Particularly at the Sailendra Restaurant, Bo (Aprilian Wibowo ) took great care of us and went out of his way to make us feel at home. He even researched activities for us to do in Jakarta. What a great experience -... More 

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Provo, Utah
1 review
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at the JW Marriott a few times now and EVERY time it is outstanding! The staff are fantastic, the service if consistently great, and the security is one of the best! I never think twice about staying here and I love to utilize their airport services every time I come to Jakarta. The staff in Jakarta take this... More 

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UK
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have been an admirer of this hi gel over the years and have said so on Tripadvisor. This time the restaurant staff let down JW Marriott. I stay three nights and found the restaurant service very 3 star. Having to ask at least twice for coffee in the morning was normal. It takes an age to get a coffee... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Oliver, On behalf of the hotel’s team, it is with much regret to learn such unpleasant experience especially regarding our service at one of our restaurants, and I would like sincerely apologize for any inconvenienced caused. Please allow me to assure you that such slow service was not acceptable, and certainly not up to the JW standard. We... More 

Eye, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Very impressed by their support and service during a two day business event - which ran faultlessly. Couldn't have been friendly or more helpful. Congrats to the events team. Room excellent, meals not out of the ordinary, disappointed that the age old problem of working girls in hotel bars remains unchanged.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Chris C, Thank you for sharing such high remarks of services at JW Marriott Jakarta particularly regarding our event service. I am thrilled to know that your event went smoothly and our associates were able to assist your during the event. We appreciate your time, and look forward to welcoming you back in our hotel. Warmest Regards, Karan... More 

Singapore, Singapore
Top Contributor
53 reviews 53 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at JW Marriott did not start well initially as the hotel airport desk did not have any records of airport transport request. Luckily, the friendly hotel staff at the airport desk quickly made arrangements for the taxi transport and we got to the hotel in less than 1 hour on a Sunday morning. The check-in was relatively smooth... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Celine, Thank you for sharing your recent stay experience with us. I am sorry to learn about the misbooking of your airport pick-up arrangement. We had discussed the matter with the respective team to prevent the similar issues from happening again. However, I am happy to know that your experience was much improved once you arrived at the... More 

Irvine, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really wish I could gather up every employee of this hotel and bring them to the United States to train people what customer service is all about. The employees make this hotel exceptional as it's really just a normal JW anywhere you might be in the world. Security at entrance is heavy but understandable and not oppressive. The lobby,... More 

Was this review helpful? Yes 1
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ken K, May I start this by thanking you for sharing such fantastic feedback of services at JW Marriott Jakarta, especially on staff service. On behalf of the team, we are very thrilled to learn such outstanding comments from Marriott’s loyal guests like you. I am delighted to know that you were very happy with the services provided by... More 

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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 333
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#5 Family Hotel in Jakarta
#6 Romantic Hotel in Jakarta
#11 Luxury Hotel in Jakarta
#11 Business Hotel in Jakarta

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