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JW Marriott Hotel Jakarta

5.0 of 5 Hotel   |   Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Ranked #10 of 341 Hotels in Jakarta
A recent review
4 of 5 stars reviewed yesterday
Cacay1973 Jakarta, Indonesia
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503 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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  • Chinese (Simplified) first
  • English first
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Jakarta, Indonesia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars NEW

We had a meeting on Last Friday afternoon till evening on 5th Floor. As always, Security Team were consistently doing the car check as well as the lobby entrance politely. The door girl was also another good point of welcoming guest. She did it genuinely warm. The meeting room and toilet were clean. The banquet staffs were also caring and... More 

Was this review helpful? Yes
Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 4 days ago NEW

For a friend of mine who is leaving Jakarta, we arranged a surprise brunch in the Sailendra Restaurant in JW Marriott. I must say the quality of food and drinks is just perfect. They have a very wide range in food, from western to Asian, just everything. After spending 1.5 years in Jakarta now, my personal preference clearly was the... More 

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Portageville, Missouri
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel literally gives you the red carpet treatment! You are greeted by each employee with a smile, then you go through security and walk the red carpet to check-in. You feel like royalty! Vino was a great help! Everyone is so kind and helpful and they want to make your stay just right!! We are Marriott Gold members and... More 

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Jakarta, Indonesia
1 review
5 of 5 stars Reviewed 1 week ago

Most of our event is being held at JW Marriot Jakarta. The service was excellent and met to our requirement. The food is so yummy and delicious. Their restaurant "Sailendra" has variant menu from western and asia. I love them all. Looking forward to have another event at JW Marriot Jakarta.

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Novri, Thank you for sharing such high remarks of your recent experience with us. I am happy to know that your events always run smoothly, and assistance that we provided were up to your expectation especially on the food quality at Sailendra Restaurant. Thank you once again for your time, and for your continuous support to JW Marriott... More 

delhi
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed twice in last few months first in September than again in October. Obviously Hotel has tight security which is must after what has happened earlier But after that you will experience hospitality at its best from security to door to reception to room. Nice room, calm environment, good breakfast and great food. They make some new dishes and one... More 

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Singh, Thank you for taking the time and sharing your recent stay experience at JW Marriott Jakarta. I am glad to know that you had a wonderful stay with us, and particularly pleased with our overall staff service, room facility and breakfast quality. I would also like to thank you for your kind understanding on our security procedure,... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been travelling to Jakarta every month and has been staying at JW Marriott, Jakarta. I have been all over the work but kind of welcome and hospitality I received here was unparalleled. From being in the parking to lobby to service in the room, they put utmost effort to make your experience truly amazing and make sure you... More 

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, May I start this by thanking you for your continuous support, and being such a loyal guest of our hotel. On behalf of the team, I am thrilled to learn about your feedback especially on the areas you mentioned on your review such as food selections at Sailendra Restaurant and our staff service. It is always rewarding... More 

1 review
5 of 5 stars Reviewed 1 week ago

This hotel is literally one of the best hotel I've ever stayed in. There are some reasons why I concluded this hotel as a good one. The facilities are good. I like the room which is very organized so it's enjoyable for us to stay. The service is also excellent. The staffs always make sure to make our room clean.... More 

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Afriyanti, We appreciate you staying with us and sharing your high remarks of your recent experience. It is with absolute delight to read your review on our facilities, staff hospitality and service. Thank you for your time, and I look forward to welcoming you back in the near future. Warmest Regards, Karan Berry General Manager JW Marriott Jakarta More 

Melbourne, Australia
Top Contributor
53 reviews 53 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

It had been many years since I was last in Jakarta and while traffic was dreadful the transfer arranged at Airport hotel desk was a great start. It only got better! Staff extremely friendly and helpful plus hotel very security conscious and courteous Transfer back to airport by hotel was terrific Stay anytime. Rooms little dated in terms of decor... More 

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Stuart, Thank you for sharing such fantastic remarks of services at JW Marriott Jakarta. I am thrilled to know that you had a wonderful stay with us, and pleased with the services we provided such as airport transportation, staff service and breakfast quality. Thank you once again for your time and for recommending us as the preferred place... More 

1 review
4 of 5 stars Reviewed 1 week ago

I stayed at the Marriott Jakarta late last year for the first time. From the airport pickup to the personalized greeting from everyone single person from security to reception was warm, attentive and engaging. Check in was conveniently done in the room and was quick and efficient. Food and service was extremely good. Despite being advised to try another hotel... More 

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Pat D, It is with much regret to learn about such unpleasant experiences that you had during your second stay with us, particularly with our staff attentiveness in room service and engineering team. On behalf of the team, I am deeply sorry for any inconvenienced caused. I have personally discussed your feedback with the respective departments, and we... More 

Gstaad, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I spent a week at the Marriott in Jakarta and aside from the small rooms, I enjoyed it very much. The facilities are excellent. The security is excellent. The breakfast buffet is enormous and includes all you could wish to eat. Staff are helpful and attentive. Its a little tired - but a good experience overall.

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Jane, Thank you for taking the time and sharing your recent stay experience with us. I am pleased to know that you had a wonderful stay with us, and delighted with services we provided particularly on the areas you mentioned on your review such as hotel facilities, breakfast & service quality as well as our security procedure. Once... More 

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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 333
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott
Hotel Style:
#3 Family Hotel in Jakarta
#7 Romantic Hotel in Jakarta
#10 Luxury Hotel in Jakarta
#10 Business Hotel in Jakarta

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