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All 322 Jakarta hotels

JW Marriott Hotel Jakarta

5.0 of 5 Hotel   |   Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Ranked #14 of 322 Hotels in Jakarta
A recent review
5 of 5 stars reviewed yesterday
NYWanderer New York
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418 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a combination review and thank you letter. From the moment we entered this hotel until we left we were taken care of as if we were the favorite relatives leaving a great inheritance. Even before we arrived, the hotel contacted us by email. They offered pick-up service from the airport that was reasonably priced. They also sent possible... More

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Edinburgh
Top Contributor
135 reviews 135 reviews
53 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff are very friendly, efficient and always smiling and plenty of them - from hotel entrance to reception I was greeted by at least ten!. The buffet breakfast and dinner good with a variety of dishes and style of cooking. Rooms comfortable. Unfortunately there is no fine dining option, the Chinese restaurant has no atmosphere and their kitchen questionable... More

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Sydney, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

My last day in Indonesia on this trip and I thought I would see Jakarta and relax. What a wonderful hotel, it has allowed me to do exactly what I want. Service is excellent. The upgraded room was massive. Breakfast was great and although the security was very visible in the lobby, the rest of the hotel was very relaxed.... More

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Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The JW Marriott in Jakarta truly knows the meaning of service. To a person, the employees are all very polite, accommodating and work to serve their guests. Each request no matter how large or small is treated as important. Their executive lounge re-opens on Oct 12, but even their temporary executive lounge facilities (the presidential suite) was more than adequate... More

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Pompano Beach, Florida
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel stands out among the recent hotels I've stayed in. The reason is that I have never encountered such friendly staff before. When I went to the reception desk, and after I checked in, the receptionist stepped from behind the counter and proceeded to show me around the hotel. She didn't speak to a supervisor or even tell her... More

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london
Top Contributor
54 reviews 54 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Reviews are true saying this hotel is real 5 stars. Service is everything here. They have dozens of staff ready to help. You will never wait for anything. Rooms are large and clean. Lounge was in refurbishment so they transferred it to their presidential suite which was ok. Pool is small but it's enough. Jacuzzi area is also small but... More

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. David S, Thank you for sharing such high remarks of our hotel, from our staff service, rooms’ cleanliness to our health club facility. It is always rewarding to learn such fantastic feedback from our guests. I appreciate your kind understanding on the service at our Executive Lounge during the refurbishment period. The works will finish in the next... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The overall service really impressed me. Definitely I expected great services from a 5-star hotel like this but it went beyond my expectations. Ranging from check-in staffs, door girls, to restaurant services. Particularly a gentleman whose name is Anca attending breakfast restaurant. He was so attentive and really paid attention to guests. I was a vegan and he noticed that... More

Was this review helpful? Yes 1
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your experience on your recent stay at our hotel. I am delighted to know that you had a wonderful stay with us and pleased with our services as well as our room’s accommodations. We appreciate your time and look forward to welcoming you back on your next business trip in Jakarta. Warmest Regards,... More

Singapore, Singapore
Contributor
17 reviews 17 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel, right in the middle Kunningan, within walking distance of some of the most popular bars and restaurants in Jakarta. The staff is friendly, service outstanding, rooms are clean and spacious...at a price that is so much lower than other comparable hotels in Jakarta.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing such excellent comments of your experience at our hotel. I am glad to know that you had a pleasant stay with us and delighted with services as well as the accommodations we provided. We appreciate your feedback and look forward to your next visit in our hotel. Warmest Regards, Karan Berry General Manager... More

Denver, CO
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel room was comfortable, security was reassuring, and nightlife seemed active (although I was too tired to participate in the liveliness). With only two nights in Jakarta and no time to enjoy it, I write this review as a caution or a reminder: be careful with the water, ice cubes, uncooked/rinsed foods. I left Jakarta and had awful problems... More

Was this review helpful? Yes 1
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for taking the time to write a review following your recent business visit in Jakarta. I am glad to know that you had a pleasant short stay with us and satisfied with the accommodations we provided. I do appreciate your kind understanding on the hotel’s security procedure, as it’s very important to keep all our... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was a comfortable stay. Good service and good size room. The facility is a little tired. Location can be convenient to avoid jams in the heart of the city depending on where one is headed. It also means needing transport to get to major shopping centres and eateries. However, it's only a short drive away. Given the price point,... More

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your excellent experience on your recent stay in our hotel. I am glad to know that you enjoyed stay with us and delighted with services we provided. I appreciate your time and look forward to welcoming you back soon. Warmest Regards, Karan Berry General Manager JW Marriott Jakarta More

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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
Number of rooms: 333
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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