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JW Marriott Hotel Jakarta

5.0 of 5 Hotel   |   Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Ranked #13 of 318 Hotels in Jakarta
A recent review
4 of 5 stars reviewed yesterday
Tim D England, United Kingdom
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407 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel a number of times. It is always a good experience. If you are able to get access to it then the Executive Lounge is very good. I have to admit it is my main reason for visiting the hotel. The window seats give a good view of Jakarta and that wonderful traffic. The staff... More

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Once bitten by a snake, forever fear a rope. As this hotel was bombed not once, but twice, you can imagine the borderline paranoia. Entering the hotel from streets rivals passing airport security. Security personnel that's trained to be courteous will mindlessly follow protocol and treat you as a potential threat until proven otherwise. There's often more security personnel waiting... More

Was this review helpful? Yes 1
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for sharing valuable thoughts on services at JW Marriott Hotel Jakarta. On behalf of the hotel’s management, I am very sorry to make you feel inconvenient especially with our security procedure. The safety of our guests and associates is the hotel’s main priority, and I would like to assure you that it has never been... More

Wellington, New Zealand
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed in a governor suite, and from the moment I walked through the security checks I was looked after amazingly. All the staff throughout the hotel, and particularly in the Exec Lounge, Sailendra Restaurant and my housekeeper Hurman were absolutely amazing. Within a day they all know your name an really do treat you like an honored guest. The bed... More

Was this review helpful? Yes 1
Sparks, Nevada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The security at the Hotel was a little scary, but they were fast, courteous and professional. Once you entered the hotel, you never even noticed the security. The lobby area was clean and the staff where professional. I checked in with the mobile app and they had my room, key cards and everything all prepared in advance. After a long... More

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for taking the time to write us a review following your recent stay at JW Marriott Jakarta. It is great to know that you had a chance to use our newly launched mobile check-in application, and found the service to be accommodative especially after your long flight to Jakarta. I am also glad to know... More

Kobe-shi, Hyogo, Japan
Contributor
18 reviews 18 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

High level hotel in Jakarta. Security and service level is very high. Guest room is very wide and clean. Enjoy breakfast buffet.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for your kind remarks on services at JW Marriott Jakarta, from our security level, breakfast experience to our room’s accommodation. It is always rewarding to learn such fantastic feedback of our hotel. I appreciate your time and look forward to welcoming you back soon. Warmest Regards, Karan Berry General Manager JW Marriott Jakarta More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a two day business stay at JW and the the experience was amazing! Right from the time of checking in, great and consistent service. It was expensive and going through the security every time was a minor hassle, but once inside, it's all forgotten. Keep it up!

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India
1 review
5 of 5 stars Reviewed 1 week ago

Ok, I stayed in luxurious hotel where the staff very warmth, the room and property was too old but I like this property very much esepecialy when you are Indians, when soemthing went from Food and Beverage just talk to Duty Manager, so they will waived the bill, and you got meal for free!! It's true, try and believe. It... More

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Mumbai (Bombay), India
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The JW Marriott, Jakarta is a great property. A good business hotel, very well placed in Jakarta. Close to most places and has good amenities. The food in this property is great, the breakfast spread is to reckon with. Staff very friendly and helpful. Also is great value for money..

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North Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff is amazing. Attention to detail. Superb hospitality. Can't wait to go back. And excellent location to wander around whatever the purpose of your trip. Plenty of shopping and eatery nearby. A little far from the airport so plan accordingly when leaving for your flights.

Was this review helpful? Yes 2
Divide, Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What an awesome staff. Without exception the staff was superb! I had many changes to my schedule during this trip, the staff was accommodating, friendly, and focused on customer service. Being a frequent traveler, I see a lot of different hotels of all classes, the JW Marriott sets the standard for excellence. My stay was during the Holy Month of... More

Was this review helpful? Yes 2
Charity_Pradiptarini, Public Relations Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your excellent experience on your recent business stay in our hotel. We are thrilled to know that you had a wonderful stay with us and pleased with the attentiveness and the level of service we provided especially on the area you mentioned such as at Executive Lounge and Front Office team, as well... More

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Additional Information about JW Marriott Hotel Jakarta

Address: Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Jakarta 5*
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Also Known As:
Jw Marriott Jakarta
Marriott Hotel Jakarta
Marriott Jakarta
Jakarta Marriott

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