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JW Marriott Hotel Jakarta

#10 of 357 Hotels in Jakarta
Certificate of Excellence
5.0 of 5
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Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Dining Package + Wifi
JW Marriott Hotel Jakarta
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Ranked #10 of 357 Hotels in Jakarta
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
JagguSG Singapore, Singapore
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582 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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  • English first
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Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The location of JW Marriott is great for me as it was close to my office. This eliminated my spending much time in commuting to and fro my office in Kuningan. The availability of a shuttle from the hotel to my office building was also a great boon. The staff is also very friendly.

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Bekasi, Indonesia
1 review
5 of 5 stars Reviewed 2 days ago NEW

When our company has an event at the JW Marriott and booking several rooms there, we feel comfortable with the room. Food with a good taste, friendly staffs and also a good teamwork of the sales person in serving us until the event running smoothly.

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England, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

good location, nice hospitality, good security, he staff here are great. breakfast is good. view is awesome. the executive lounge is also amazing tho. about food food food.at 26th this mounth we had buffet in sailendra with my family. very impressed by the manager "Dimas" he was explaining the buffet clearly and also he explain and suggest us for membership... More 

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Hong Kong
Level Contributor
61 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked here as it was near to our local office. Services had been excellent throughout the stay, staff were all helpful and polite. The first night we arrived late. My room key was not working and it has taken sometime before I could settle down in my room. Since it was late and we did not eat much on... More 

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Manama, Bahrain
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed in many hotels in Jakarta but this one is by far the best in town. Rooms: spacious, good furniture and comfy beds and quite. Location: close to everything and they have a free transport service to the malls close by which is a good one. Food: I had food in all its restaurants and in room service and... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

Quick check in and check out with nice hospitality. Tight security. Old building but quite maintence especially bathroom. Big Bed with king size and lot of pillow. Without welcome fruit dunno because just book deluxe room. Nice breakfast. But if u check in on lebaran holiday must aware with lot people and restaurant cant keep pace with filling the food.... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Agus E, Thank you for taking the time and sharing your review on our TripAdvisor page. On behalf of the team, I would like to apologize for some of the shortfalls you experience during your recent stay with us. I have noted and discussed your feedback with the respective department leaders regarding the service during breakfast as well... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Usually I stay for business,this time after lebaran with family and found the hotel is as clean as usual The croissant in breakfast is just right as my favorite with lots other varieties The pool is great for business traveller but kind of too small for family time I extended 1 night suddenly and happy to get it. I will... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Hanny D, Thank you for choosing JW Marriott Jakarta as your preferred business and leisure destination. It is great to know that you and your family had a wonderful stay with us this past Lebaran season, and particularly enjoyed our breakfast quality at Sailendra. Once again, thank you for your time and for your continuous support . I... More 

Nairobi, Kenya
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had an awesome stay here. The staff here are amazing, somehow all of them knew my name by the time I left (ps: its a very big busy hotel btw). The food is great, the breakfast variety was to die for and the view is awesome. The executive lounge is also amazing and has such a wide variety of... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Please allow me to start this by thanking you for giving us such exceptional feedback particularly on the area of breakfast variety, food quality and Executive Lounge experience. It is always rewarding to know that the service and accommodations that we provided could make enhance your stay experience with us. Thank you once again for your time,... More 

Manado, Indonesia
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If plan to arrived at midnight, you may take the regular package or you will miss the all the perks like, High Tea, Hours d'oeuvres, Evening Cocktails or Cheese & Dessert. But they let me stay for late check out. Room is clean, breakfast are fine but too many Indian Cuisine. Very nice staff greets you upon check out, Fast... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Wawondatu, Thank you for taking the time and sharing such good review of our hotel on TripAdvisor. I am glad to know that you had a pleasant stay with us, and especially happy with the room cleanliness, staff service and check out experience. I would like to thank you also for sharing such valuable feedback on our service.... More 

Dhaka City, Bangladesh
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My stay was awesome experience, truly 5* experience at Marriott! Breakfast was excellent, lots of menu, variety options with friendly environment! Perfect location made it easy to mobile, everything available nearby. Staffs are very friendly, supportive and cooperative. Thanks to Marriot Jakarta!

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for your fantastic remarks on services at JW Marriott Jakarta, from our staff service, breakfast experience and our strategic location. I am thrilled to know that you had an excellent stay with us. I appreciate your time and look forward to seeing you again on your next visit. Warmest Regards, Karan Berry General Manager JW... More 

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