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JW Marriott Hotel Jakarta

#9 of 369 Hotels in Jakarta
Certificate of Excellence
5.0 of 5
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Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Dining Package for Two
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1 room 1 guest
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JW Marriott Hotel Jakarta
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609 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (609)
  • Mar-May only
    (191)
  • Jun-Aug only
    (156)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (138)
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Tangerang
1 review
5 of 5 stars Reviewed yesterday NEW

Nasi Goreng Sailendra in JW Marriot signature Menu was very very good and have to try when we visited jakarta and even I had fruits and corn soup as a compliments for waiting 15 minutes longer, but its worthed to wait actually :) Besides the extra ordinary greetings from the staff and supervisor feels like we are so special.. :)

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Dubai, United Arab Emirates
Level Contributor
185 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I loved my stay here! Yes, decor is dated, but oh...the staff spoil you with their beautiful treatment and generous natures. I have never felt so genuinely cared for at a hotel. The lounge staff are FAB! as are all the lobby staff. Big kudos, too, to the concierge staff...got me a SIM, checked on my drivers, and remembered and... More 

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Northop, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is in the centre of Jakarta near the fountain. The decoration, service and food are first class. There is a resident trio of female musicians and it is a great place to spent a relaxing time.

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Jeddah, Saudi Arabia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent stay during our vacation and all employees help my family also smile and welcome us all times. The rooms very good and clean.we received good treatment in the business launch. Mrs.Venda and her staff group did every things to make our staying comfortable. Am so happy to book In this hotel

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Bengaluru (Bangalore), India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I have stayed extensively at the JW Marriott in Jakarta over the last 2 years and every time I visit, i feel a sense of calm and happiness. JW Marriott is the group's flagship hotel brand and this one in Jakarta is a true flagship for sure. With so many good hotel options and world class brands in the Mega... More 

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Muscat, Oman
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

while we were departing the plane at Jakarta Airport, a representative was already waiting for us to assist us with visa and all other procedures, assist us with our luggages and personally endorsed to the driver of the limousine of the hotel. (if i remember it right his name is Maradona) Dora,the guest relations agent, was waiting for us in... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for taking the time and sharing such detailed experience of your recent stay with us. I am thrilled to know that you had a pleasant stay with us, and delighted with the services we provided especially on the area you mentioned such as limo service, breakfast experience and staff service. On behalf of Ms. Dora,... More 

Sydney, Australia
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Normally stay at Mulia Hotel and thought I would try Marriott. Nice front office staff however, rooms are very average in decor and desperate need of modernising. What makes matters worse, my card has been charged incorrectly! In the process of trying to find a contact for someone to help me. Wont stay again.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Respected Guest, Thank you for taking the time and sharing your valuable feedback of services in our hotel. On behalf of the team, I am deeply sorry to learn about your unpleasant stay experience with us. Your comments regarding our interior decor is very well noted and highly appreciated. I would like to take this opportunity to update you... More 

Pune, Maharashtra, India
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been staying in this property for last 12+ years now... the true hospitality of the staff... well defined rooms and the ambience keeps pulling me back in every visit. Added advantage is the location which keeps in centre of action packed stuff.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Vikram P, May I start this by thanking you for being such a loyal guest of JW Marriott Jakarta for these past 12 years. I am delighted to know that you always have excellent stays with us and pleased with our staff hospitality and strategic location. Thank you once again for your time and continuous support to the... More 

Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

JW Marriott fully met all my expectations. very proffessional but with warmth and sincerity.Good location, near some famouse restaurant. All staffs were very welcome friendly and helpful on hand. Good everything.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Brandon D, Thank you for sharing your your recent stay with us. I am pleased to know that you had a wonderful stay with us, and for giving us excellent feedback on staff service and strategic location. We appreciate your time and look forward to welcoming you back in hotel. Warmest Regards, Karan Berry General Manager JW Marriott... More 

Limassol, Cyprus
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for week during my business trip and was thoroughly impressed with property, services and amenities. Hotel is ideally located close to shopping malls and restaurants and has plenty to offer for patrons (Coffe shop, and couple of restaurant and nice lounge bar) Spa/Gym facilities is excellent and got swimming pool (bit small in size). Breakfast menu is quite... More 

Was this review helpful? Yes
JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your review following your stay at JW Marriott Jakarta. I am delighted to know that you had an excellent stay with us, and pleased with the warm hospitality provided by our staff as well as the food quality and the hotel’s strategic location. It is such a great feeling to receive such fantastic... More 

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