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JW Marriott Hotel Jakarta

#9 of 352 Hotels in Jakarta
Certificate of Excellence
5.0 of 5
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Jl. DR. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Mega Kuningan, Jakarta 12950, Indonesia
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Dining Package + Wifi
JW Marriott Hotel Jakarta
Best prices for: 1 room 1 guest
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Ranked #9 of 352 Hotels in Jakarta
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
l0veasia Edmonton, Canada
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at the JW Marriott in Jakarta three times now and overall it is a fine hotel. The staff are very responsive and the service is excellent. My only complaint is the noise caused by the closing of room doors. There should be rubber stripping around the door frames to prevent the constant banging when guests and staff enter... More 

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Top Contributor
83 reviews 83 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel meets or exceeds JW Marriott's usual high standards in every respect. The rooms were a little smaller than I expect in this price range, but not dramatically so. The club lounge, on the other hand was enormous and very comfortable with a lengthy happy hour and excellent snacks. The main bar just off the lobby is extremely lively... More 

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Kuala Lumpur, Malaysia
Top Contributor
203 reviews 203 reviews
92 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Professional 5 star business hotel in the heart of the city. Good health spa and club lounge on the 29th floor. Good Japanese and Chinese restaurants in house. Ask for a high floor and club lounge access upgrade when you check in.

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Lagos, Nigeria
Contributor
15 reviews 15 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I regularly stay at the Marriott Jakarta, and the reason is that we always have a wonderful experience there. We use the executive lounge every day, and the whole team there is exceptionally multi-functional with expertise in everything, and nothing is too much trouble. Recently I had my mobile stolen whilst walking around a mall, and the... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Ms. Faerie, I would like to start this by thanking you and your husband for your continuous support for the hotel. It is always rewarding to receive such wonderful remarks from our loyal guests. I am delighted to know that you always enjoy your stay with us, and pleased with our services especially at our executive lounge and gym.... More 

Singapore, Singapore
Top Contributor
99 reviews 99 reviews
54 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very nice although I felt the room I had could have used some upgrading, but still I had a good stay and more important a good rest in their comfortable beds. What really made the difference was the Service in the coffee shop for dinner and breakfast. The F&B assistant manager was the most attentive one I... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for your kind remarks on our services especially those exceptional one provided by the team of Sailendra Restaurant. I will certainly convey your excellent feedback to the team. It is always rewarding to know that our attentive service could greatly enhance your stay experience with us. Thank you once again for your feedback, and I... More 

Derby UK
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just one night in the hotel this week. Security was heavy but given the history .... Understandable. Checked in - easy. Staff ultra accommodating and polite. Rooms clean and modern - no complaints. Breakfast was great - cuisine from all around the world on offer. Little outdoor cafe / coffee shop was great. All in all I'd stay again without... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear David S, Thank you for sharing excellent feedback on our services. I am delighted to know that you had a wonderful short stay with us, and particularly enjoyed our room accommodations, staff service as well as our breakfast quality. I do also appreciate your kind understanding on our security procedure, as it is essential to keep all our guests... More 

Wakefield
Contributor
18 reviews 18 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good solid based for the business district. He staff are exceptional and cannot do enough for you. The food is great and there are plenty of good restaurants close by if you prefer to eat out. Good value hotel.

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Valued Guest, Thank you for sharing your review following your stay at JW Marriott Jakarta. I am delighted to know that you had a pleasant stay with us, and delighted with our services, food quality and the hotel’s strategic location. Once again, thank you for your time, and I look forward to your next stay. Warmest Regards, Karan Berry... More 

Sioux Falls
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I've stayed at the JW Marriott Jakarta on and off since 2012. Some of my stays have been over six months. During those times I've experienced superb service, quality lodging, and splendid cuisine. I've enjoyed the fitness center, spa and Executive Lounge and not once has any visit to these areas been disappointing. During my most recent stay, in April... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Slade, May I start this by thanking for your continuous support and being such a loyal guest since 2012. It is always rewarding to receive such high remarks of our service from a loyal guest like you. On behalf of the team, I am thrilled to know that you always have a wonderful stay with us, and always... More 

Rome, Italy
Top Contributor
140 reviews 140 reviews
45 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Well located in the Kuningan area next to the Ritz Carlton this is a well run busy hotel. It has a long walk from the car drop off to the lobby but the hotel rooms are in a large tower.the higher towers are better views of the city amidst which the hotel lies. the executive rooms are not really better... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Giacomo S, Thank you for taking the time and sharing your recent stay with us. I am happy to know that you had an enjoyable stay with us, and pleased with the services we provided particularly on the area you mentioned such as staff service, breakfast quality and our strategic location. Once again, thank you for your comments,... More 

Contributor
15 reviews 15 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have not been back for more than 6 months, the front desk and Welcome staff , Ms. Dora, still remembered me. They came up and greeted me with a friendly smile. The chef, Mr. Purbajaya, waved at a from a far distance . He also made a special waffle for my breakfast. Among other things as a great Chef, he... More 

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JKTJW-GM, General Manager at JW Marriott Hotel Jakarta, responded to this review

Dear Mr. Victor W, It was great to have you stay with us again. I am delighted to know that you had yet another wonderful stay with us. It is always great to know when our associates could enhance your stay experience and made you feel like home. I have conveyed your feedback to Dora, Chef Purba and Soo Hyun,... More 

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