We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Convention Center

4.0 of 5 Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Hotel website
Special Offer
SUPER SALE: UP TO 40% OFF
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Convention Center
Professional photos View all
Browse nearby
Mercure Convention Center
Write a Review

467 reviews from our community

Traveler rating
    50
    149
    178
    57
    33
See reviews for
243
57
22
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (467)
  • Mar-May only
    (95)
  • Jun-Aug only
    (157)
  • Sep-Nov only
    (113)
  • Dec-Feb only
    (102)
All months
There are newer reviews for Mercure Convention Center
See the most recent reviews
Perth, Australia
1 review
3 of 5 stars Reviewed January 21, 2012

beautiful ocean view rooms and staffs are incredibly friendly. Breakfast were tasty and lot of choices. The only thing left is staffs seemed like not updated with what promotion they are having. I called operator to ask their happy hours but he didnt have a clue. I called the bar and staff didnt have a clue, so after the 4th... More

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Sir/Madam, Thank you very much for having stayed with Mercure Convention Center and taking the time to tell us your experience. I highly appreciated your feedback and I have well noted your points regarding the Hotel’s staff’s improvement. To reach a great guest experience is a must for us and at every Mercure around the world, and I believe... More

A TripAdvisor Member
3 of 5 stars Reviewed January 8, 2012

Suggest to start doing a new, total "make-over" on your all current rooms. Been staying in this hotels so many times and seeing the room facility keep getting older and weary. For example, carpets a little bit dirty, the cabinet's door is broken, etc. For the price we have to pay, I feel that the facilities is a bit below-standard... More

Was this review helpful? Yes
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madam, Thank you for taking the time to tell us your experience in our hotel, I really appreciate your feedback. I highly appreciated and I have well noted your points regarding Hotel’s facilities improvement. I believe that having the chance to know what you have experienced is the best tool I can have to improve. To minimize a further... More

1 review
5 of 5 stars Reviewed January 7, 2012 via mobile

We had a great time in Mercure Ancol when we stayed for NY Eve celebration. The room was perfect, the ocean view from our room was so great. Breakfast and the Bbq dinner was great and complete with the nice view from the restaurant. Me and my family was very happy and we had the best moment...

Was this review helpful? Yes
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madame, Warmest greetings from Mercure Convention Center, Ancol – Jakarta! It was wonderful to serve you during your stay and gratefully receive your comment that you had a pleasant stay with room with the great ocean view and also your impression about our restaurant and the breakfast and BBQ dinner. Once again Thank You and we are here to... More

Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 2, 2012

I was there at the end of December 2011 until year end. This hotel from outside was look old, but when you got inside,it's not that old. Some modern touch applied on the furniture but when we got to the room, the design was very standard, same like two star hotel. Old televisions, rack, bed, but all of that, they... More

Was this review helpful? Yes
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madame, Thank you for taking the time to share your experience in our hotel, I really appreciate your feedback. Regarding the points mentioned on your post I really apologize and have well noted your points regarding hotel’s facilities improvement. To reach a great guest experience is a must for us and I believe that having the chance to know... More

A TripAdvisor Member
1 of 5 stars Reviewed January 1, 2012

Got 50% promotional rate, we went to Mercure Ancol Jakarta. Checked in on 24 Dec, we were given twin bed, instead of our reservation on single. No apologize we got from front officer. Water quality on bathroom was not clean. Checked out officer, Mrs Hartutik, made long queueing in her service, A Club desk. That day, the hotel received so... More

Was this review helpful? Yes 3
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madame, Thank you for taking the time to tell us your experience in our hotel, we really appreciate your feedback. Regarding the points mentioned on your post we really apologize for all the inconvenience we have caused and I guarantee you that those will be addressed and effective actions will be taken to avoid them on the future, we... More

Jakarta
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 28, 2011

The hotel is in very nice location, unfortunately the renovation made to the rooms after being taken over by Accor Group was not completely satisfying. It still feels old, with no change on the carpet, or sanitary, old airconditioner, and pretty small space for a Standard room at that price. The parking space was not big enough to accomodate the... More

Was this review helpful? Yes 1
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madam, Thank you for taking the time to tell us your experience in our hotel, we really appreciate your feedback. We highly appreciated and we have well noted your points regarding Hotel’s facilities improvement. To reach a great guest experience is a must for us and at every Mercure around the world and we work very hard for it,... More

A TripAdvisor Member
1 of 5 stars Reviewed December 26, 2011

It is very unfortunate that my stay at hotel mercies anchor had to meet up with unprofessional, unknowledagble and misleading staff at the front desk. Here is the quick sum up on what had happened.. I had made a reservation thru on line booking with accor advantage card under name chong fie fah (my mother ), I tried to check... More

Was this review helpful? Yes 3
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madame, Thank you for very much for having stayed with Mercure Convention Center and taking the time to tell your experience during your stay. Regarding the points mentioned on your post, I do apologize for all the inconvenience caused. I addressed this matter and effective actions with more effort on the Front Office area and ensure that a proper... More

A TripAdvisor Member
3 of 5 stars Reviewed December 24, 2011

Service is okay. They all nice. Room kind a small different from the last time we go there. And the stuff in the bathroom not ready when we arrived. Location its okay, but a little hard to find other things. I liked the best in this hotel is the swimming pool. My little boy enjoyed it very much. There's a... More

Was this review helpful? Yes
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Valued Guest, Thank you for very much for having stayed with Mercure Convention Center as one of your family getaway and taking the time to tell us your experience. We gratefully received your feedback and we have well noted your points regarding bathroom amenities and we are motivated by your comment to keep the outstanding service in the future.... More

A TripAdvisor Member
4 of 5 stars Reviewed December 21, 2011

We are happy to stay this hotel with larges places Theme park around the hotel. we always back here to celebrate every moment in our family. Thank you for serve us and keep your good service. My children love so much this place and always ask me to book this hotel if they have long holiday. They love children water... More

Was this review helpful? Yes
Manager_MarCom, Public Relations Manager at Mercure Convention Center, responded to this review

Dear Sir/Madame, Warmest greetings from Mercure Convention Center, Ancol – Jakarta! I would like to express my sincere gratitude for staying with us. It was wonderful to serve you during your stay and gratefully receive your comment that you had a pleasant stay. We are here to ensure your stay will be the most enjoyable and look forward to welcoming... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mercure Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Convention Center

Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Agoda, ACCOR, Despegar.com, Odigeo, Hotels.com, TripOnline SA and Tingo so you can book your Mercure Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol

198 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (140)
Viewed
Hotel & grounds (16)
Viewed
Pool/beach area (17)
Viewed
Room/suite (23)
Viewed
Dining (9)
Viewed
View from room (2)
Viewed
Bathroom (8)
Viewed
Other (65)

Management photos: Courtesy of the property manager

Viewed
All management photos (59)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (2)
Viewed
Dining (9)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (15)
Viewed
Family/play areas (1)
Viewed
Other (23)
Hotels you might also like...
Check In Check Out
Price Your Stay