We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Convention Center

Hotel website
Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Special Offer
Get 10%off & 20% cashBack
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mercure Convention Center
Professional photos View all
Browse nearby
Mercure Convention Center
Add Photo Write a Review

563 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    62
    187
    207
    66
    41
See reviews for
302
64
25
89
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (563)
  • Mar-May only
    (139)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (117)
  • Dec-Feb only
    (139)
All months
There are newer reviews for Mercure Convention Center
See the most recent reviews
jakarta
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 21, 2012

Checked in process was horrible, room's key access was out of order and we should back to reception everytime we want enter our room. Room was dirty especially bed sheet and bathroom, bery old hotel and not maintained at all! We spent around 1,2milliona rupiah per room per nt and booked 3 rooms definitely not worth it at all! In... More 

Was this review helpful? Yes 3
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Sir, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the information given. Our apology on the inconvenience that has made your stay was not as expected. We ensure you that this will be addressed to the department concerns for their thorough follow up. Thank you for the time spent in sharing the feedback and most... More 

Jakarta, Indonesia
1 review
5 of 5 stars Reviewed August 21, 2012

Although I only stayed one night only, I am very satisfied with all the amenities available. the rooms are quite spacious, clean and comfortable. The balcony is quite weeks to sit back and relax, very fun, see the sea view and view to the garden and pool. The breakfast menu is a variation to the building breakfast that luxury. and... More 

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Sir, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the wonderful comments. We are pleased to know that you enjoyed staying here with us. Should you have any further inquiry, please do not hesitate to contact us at any convenient time. Look forward to welcoming you back to our property. Warmest, Achmad Noer Ardan Director... More 

Top Contributor
65 reviews 65 reviews
20 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed August 19, 2012

The good: 1. The room is quite spacious 2. Reasonable price considering the room size 3. The location is near to Dufan The bad: 1. Receptionist was sluggish. It took us an hour for both checking in and checking out. 2. The water quality is very poor. It is yellowish!

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Sir/Madam, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the feedback. We truly appreciate it and apology for the inconvenience. We ensure to share this back to the department concerns for their thorough follow up. Thank you and hope to welcome you back to our hotel. Warmest, Achmad Noer Ardan Director of Sales & Marketing More 

Malaysia
Contributor
13 reviews 13 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 12, 2012

I am a great fan and a member of Le Club Accor hotels but this is the worst I have stayed in for its value. Here are the reasons: 1). Though you are a hotel guest with confirmation booking, you need to pay for the entry fees to the amusement park when you arrive first time. 2) When approaching the... More 

Was this review helpful? Yes 2
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear RoryKo, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! I highly appreciated your feedback and I have well-noted your reviews regarding the hotel's services and facilities improvement. My apology on the inconvenience and ensure you that those will be addressed to the department concerns accordingly to avoid the mistakes in the future. Once again thank you for the... More 

Travelers are raving about these Jakarta hotels

1 review
3 of 5 stars Reviewed August 8, 2012

Good hotel for family, the location is inside ancol amusement park, good service from the hotel staffs, but hotel looks old,need new furniture inside the rooms , the water is brown! They need to fix the plumbing. The food is good.

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Sir/Madam, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for staying with us and truly appreciate your feedback as well. We have shared this to the department concerns and we make sure to have it followed up thoroughly. Thank you. Look forward to welcoming you back to your home here. Warmest, Achmad Noer Ardan Director of... More 

Bandung, Indonesia
Top Contributor
70 reviews 70 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed August 7, 2012

For Accor hotels, this was the first time I stayed in Mercure... normally I stayed in Novotel. Surprising, the breakfast is not up to Novotel standard The staff in restaurant is not attentive at all and they tried to avoid to have guest contact (always act busy) The room is big... love the space. But kind of old and dusty.... More 

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Bellab0ng, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! We truly appreciate your feedback and apology for the inconvenience. We ensure to share this back to the department concerns for their thorough follow up. Thank you and hope to welcome you back to our hotel. Warmest, Achmad Noer Ardan Director of Sales & Marketing More 

Jakarta, Jakarta Raya, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2012

I stayed here with my husband on weekend. Lovely private area for us to spend time together. We are enjoy the room service, quiet area.... We shall stay at this hotel again and also thanks for kindly the reception desk.

Was this review helpful? Yes 1
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Mrs. Theresia W, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the wonderful comments. We are pleased to know that you and your husband enjoyed staying here with us. Should you have any further inquiry, please do not hesitate to contact us at any convenient time. Look forward to welcoming you back to your home... More 

A TripAdvisor Member
4 of 5 stars Reviewed August 1, 2012

This Hotel is my Family Favourite to stay....Never had bad experience except now with AC not working well....but Quick Response from Maintenance Crew and Great Service to change the room is made us feel better. Thanks to Maintenance Crew and Reception Staff.

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Sir/Madam, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the wonderful feedback on the quick services and responses given to you and your family by our team. Look forward to your coming again to your second home here. Should you have any further inquiry, please do not hesitate to contact us at any convenient time.... More 

Jakarta, Indonesia
Contributor
13 reviews 13 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 27, 2012

It is located in Ancol beach area, i stayed here with my friends on weekend. First the receptionist costed us 1.3 million Indonesian Rupiah for a superior with twin bed, and when we considered to find another hotel, he gave us a discount and said we only had to pay 1 million Indonesian Rupiah (still expensive though but we took... More 

Was this review helpful? Yes
Manager_MarCom, Director of Sales & Marketing at Mercure Convention Center, responded to this review

Dear Madam, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! We truly appreciate your feedback and apology for the inconvenience. We ensure to share this back to the department concerns for their thorough follow up. Thank you and hope to welcome you back to our hotel. Warmest, Achmad Noer Ardan Director of Sales & Marketing More 

Questions? Get answers from hotel staff and past guests. Ask a question

546 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (202)
Viewed
Hotel & grounds (30)
Viewed
Bathroom (20)
Viewed
Room/suite (46)
Viewed
Pool/beach area (23)
Viewed
Business center/function rooms (2)
Viewed
Dining (10)
Viewed
View from room (11)
Viewed
Other (60)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (285)
Viewed
Amenities (20)
Viewed
Deluxe Ocean Room (25)
Viewed
Executive Room (25)
Viewed
Grand Deluxe Room (23)
Viewed
Pelangi Suite (49)
Viewed
Pool (11)
Viewed
Restaurants and Bars (43)
Viewed
Royal Suite (68)
Viewed
The Hotel (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (59)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (4)
Viewed
Dining (9)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (15)
Viewed
Family/play areas (1)
Viewed
Other (21)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay