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Mercure Convention Center

4.0 of 5 Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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Mercure Convention Center
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Mercure Convention Center
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477 reviews from our community

Traveler rating
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    181
    58
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 2 days ago NEW

Book 3 rooms online for double bed, but there was only twin rooms available. I call accor online help they said it is ok, I can just put special request and I will get double room. But the time I arrived I get twin bed rooms instead. 1 of my room upgraded as an apologize. Still a disapointment. Also when... More 

Review collected in partnership with Mercure Hotels

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Bekasi, Indonesia
1 review
4 of 5 stars Reviewed 1 week ago

In two weeks in Dec 2014, I came and stayed in Mercure Ancol two times, both are for business. First I stayed at 3Fl, second at 7Fl, both rooms have viewing to Ancol sea. I surprised for rooms, 3Fl is old building, but big and comfort, 7fl more new design and enjoy. For room, I said "Like", but not for... More 

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MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear NapituDorman, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you very much for the detail feedback given during your recent stay with us. We are pleased to see the results given for the room, food, and menu choices given are mostly to your liking. We have shared the result with the team who will surely be more... More 

Penang Island, Malaysia
Top Contributor
93 reviews 93 reviews
24 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is my first time stay in this hotel, located inside Ancol gated bay city for our Regional Meeting. We can enjoy walk around the bay side and there are few restaurants inside the city and it is safe to walk around the city.There is the theme park inside Ancol which is good for family. The room is basic and... More 

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MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mrs. Valerie C, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your time to share your experience during your recent stay with us. We are deeply apologetic to know the problem you have encountered during your stay with us. We have taken notes on your concerns regarding the internet condition and also the staff's English... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 14, 2014

Stayed here for business in November 2014. My room was in the new wing which is more than double the price of the old wing. My room was huge and bright but a couple of fancy furniture and colourful walls is not enough to explain the price difference between old and new. The water from the tap was brown and... More 

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MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear AeE85, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your feedback. We are concerned and apologetic to find out the inconvenient situation you have experienced during your recent stay here. We have shared your feedback including about the condition of the water, toilet water, cleanliness of the room, drinking equipment, etc to the department concerns... More 

Where to next?
Top Contributor
190 reviews 190 reviews
102 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed November 13, 2014 via mobile

I stayed at the Mercure as part of a conference, and it was not a great experience. I didn't have any hot water for the first two days, the towels were dirty, there were hairs all over the bathroom, the wifi kept cutting out (and when it did work, you needed to sign back in every few minutes), the food... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Back_to_Sandringham Thank you for your input and concern, we really appreciate your positive comments about room interior and our swimming pool. Also thank you for bringing to our attention the issue with hotel facilities which not meet your expectation and allowing us to learn from your experience. We have passed your comments regarding the hot water, towel, hairs... More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 12, 2014

Lobby and rooms are quite big. Slept good in the bed. Classic, simple and minimalistic design. Far from airport spent 85k rupiah from taxi. There are a lot of activities like zoo and beach around. Menu in the buffet are ok but chefs and waiters are friendly. Few function rooms for business are available hence recommended for business conventions and... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear nEoR3n, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your time to share your experience during your recent stay with us. We are very happy to read your comments and learned that you had an enjoyable stay with us. We will share your comments with the team who will surely be more motivated to increase... More 

NJ
Top Contributor
105 reviews 105 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 10, 2014

This place could be very nice, but it is definitely exhibiting the impact of years of wear and tear. Right on the beach in a resorty amusement park area, it is nice setting for quiet relaxation. The overall area is a bit of a gated complex far removed from the mainstream of Jakarta. The hotel is in various stages of... More 

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MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Morog, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for posting a review on TripAdvisor and for sharing your feedback with us. We are concerned and sincere apologetic to find out the inconvenient situation you have experienced during your stay with us. We would like to inform you that our hotel is successively reconstructing in... More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 of 5 stars Reviewed October 27, 2014

Stayed there for 1 night at weekend. If u planned to stay there make sure you get ocean view because that's the best part of this hotel. Since only took 30 minute from central Jakarta, this place is a good option for weekend Runaway with family. Kids can swim at the swimming pool or play at the playground. Breakfast also... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Ferdynan I, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback and positive comments on TripAdvisor, especially for the room, swimming pool, playground, and breakfast. However, our apology as well for any inconvenience caused. Your feedback is surely ours to follow up for better improvements. Once again thank you so much... More 

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Additional Information about Mercure Convention Center

Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
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Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Hotel Style:
#5 On the Beach Hotel in Jakarta
#49 Spa Hotel in Jakarta
#67 Luxury Hotel in Jakarta

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