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Mercure Convention Center

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Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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1 room 1 guest
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595 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
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    (595)
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    (139)
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Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

On a average good hotel on a nice location. Less suited for business traveler because situated inside an entertainment complex with gated access. Not easy to find for Uber drivers + they need to pay extra to enter the entertainment complex. My uber driver needed special coupon to exit the complex or else needed to pay extra. Also there was... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Escheers, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for choosing our hotel as your recent stay in Jakarta. We sincerely apologize for the entrance tickets issue. Unfortunately our hotel is not under the same management with Ancol; however, this will be our evaluation and follow up. As the alternative, Hotel is giving 2 entrance... More 

Bali, Indonesia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The place looks amazing when you drive up to it and walk along their lobby. Then you get to the room. A tale of two hotels. The lobby is so spacious they should have made it smaller and put some of that into the room. Taking a shower was a chore. Didn't know which was hot or cold water and... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Paugh S, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! It has been brought to my attention that your recent visit with us was not up to your expectation. We have taken notes on your concerns, including for the water heat, food price, food quality, room, and the check-in process conditions. We have passed these over to... More 

Medan
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 2 nights. And nothing in this hotel give me reason to come back again. For the price of the room rate, it doesnt show the good quality hotel!!! The room is dirty and smells like old carpet, the water is yellowish, the hot water is too hot, the bed is hard, and the amenities... More 

Was this review helpful? Yes 1
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Jollyjumper22, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind review. We appreciate you sharing your experience with us. However, our sincere apologies for the inconveniences. We understand your disappointment during your stay here that the levels of our service and facilities were less than satisfactory. Our Department Head and Team concern have received... More 

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Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

i brought 2 families there. It was so convenient and Fun. We love Mercure Convention Center Ancol very much, but there is a room for improvement in Parking Lot and Playground Area that would make the hotel Perfect. Will go there again in September.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Wisnu Wardhana H, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback during your stay with us. We were delighted to know that you were very pleased with our service and hospitality during your stay here with us. We have shared with the rest of the team, who would be more motivated... More 

Bekasi, Indonesia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room is big, clean and quiet. The view from the room is ocean so i am happy in there. But the wifi is not connected and the operator didn't come to fix it. I stayed for one day so it's not problem for me. I hope it will get better for another tourist. Thank u :D

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. / Mrs. Crypritaw, Thank you for sharing your positive feedback, especially regarding the room that was to your expectation. However, our sincere apology for the Wi-Fi connection and service difficulty you've encountered during your recent stay with us. We have shared it back to the IT and Operator / 2424 Team for their evaluation and review for the... More 

Solo, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is first time stay in Mercure brand in indonesia got Abig room almost 34 m2.thanks to Accor plus platinum they upgrade it.wifi internet in the room had a problem .after I report it they solve the problem with modem router in the room. Breakfast is ok.overall still enjoy in the hotel

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Widagdo, Thank you for sharing your positive feedback, especially regarding the spacious room and breakfast, that was to your expectation. However, our sincere apology for the Wi-Fi condition you've encountered before, and we were truly grateful to know that the solution given to you on the internet connection was done and it was to your expectation. Once again... More 

Bandung, Indonesia
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel became our "second home" in Jakarta. Beside the comfortable rooms and clean, also the friendly staffs and helpful. Stay here, we get feel at home. The foods are delicous and variative with Indonesian and Western taste. I recommen this for family holiday, meetings or employee's gathering.

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Parlindungan M, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your wonderful feedback during your stay with us. We were tremendously delighted and grateful to know that you were very pleased with our service and hospitality during your stay here with us. We have shared with the rest of the team who would be... More 

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