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Mercure Convention Center

Hotel website
Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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582 Reviews from our TripAdvisor Community

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Traveler rating
    64
    193
    215
    68
    42
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314
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (582)
  • Mar-May only
    (139)
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    (187)
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    (139)
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Bekasi, Indonesia
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

The room is big, clean and quiet. The view from the room is ocean so i am happy in there. But the wifi is not connected and the operator didn't come to fix it. I stayed for one day so it's not problem for me. I hope it will get better for another tourist. Thank u :D

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. / Mrs. Crypritaw, Thank you for sharing your positive feedback, especially regarding the room that was to your expectation. However, our sincere apology for the Wi-Fi connection and service difficulty you've encountered during your recent stay with us. We have shared it back to the IT and Operator / 2424 Team for their evaluation and review for the... More 

Solo, Indonesia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is first time stay in Mercure brand in indonesia got Abig room almost 34 m2.thanks to Accor plus platinum they upgrade it.wifi internet in the room had a problem .after I report it they solve the problem with modem router in the room. Breakfast is ok.overall still enjoy in the hotel

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Widagdo, Thank you for sharing your positive feedback, especially regarding the spacious room and breakfast, that was to your expectation. However, our sincere apology for the Wi-Fi condition you've encountered before, and we were truly grateful to know that the solution given to you on the internet connection was done and it was to your expectation. Once again... More 

Bandung, Indonesia
Level Contributor
40 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel became our "second home" in Jakarta. Beside the comfortable rooms and clean, also the friendly staffs and helpful. Stay here, we get feel at home. The foods are delicous and variative with Indonesian and Western taste. I recommen this for family holiday, meetings or employee's gathering.

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Parlindungan M, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your wonderful feedback during your stay with us. We were tremendously delighted and grateful to know that you were very pleased with our service and hospitality during your stay here with us. We have shared with the rest of the team who would be... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for 2 night for an Idul fitri vacation..unpleasant with the check in process,took me almost an hour queueing. I understand it was a peak season, but the management should have done the better to anticipate such situation. We stayed in deluxe room,the room was spacious with an ocean view. The interior was old but i think it's worth... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mrs. Yantycholil, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the feedback with us. Our sincere apology for the long check-in process, bathtub drainage and kids' swimming pool conditions. We have shared your concerns to our team in charge for their review, evaluation and improvements later on. For the time being our hotel is... More 

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Sydney, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Was an unpleasant stay, old room, very crowded pool and dirty, have small cockroaches, the water was unstable sometimes cold sometimes very hot, dust kites on the bed.it was our 1st time staying at mercure ancol but we feel that it doesnt look like a 4 star hotel. It was very slow check in process. We have to wait about... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. / Mrs. Gevblue, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback. We are concerned and apologetic to find out that during your stay the levels of our hotel staff performance, especially the one in the Front Office Receptionist and Business Center were less than satisfactory. We have shared back the... More 

1 review
3 of 5 stars Reviewed 1 week ago

Disappointed with check in process, hotel management should able to anticipated full occupancy on that day, altough that day is 1st lebaran day, management should be able to anticipated that. After long waiting for the room, they accidentally give us room with still have guest in it

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Daniel A, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the feedback with us. Our sincere apology for the room condition on your recent stay with us. We have shared it with the team concerns regarding the slow check-in and room still occupied for their review, evaluation and improvements. Once again we thank... More 

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed 2 weeks ago

Not well prepared during festive seasons house keeping short staff. Asked to make up room took hours. AC and refrigerator not working well. Need improvement. TV for ocean wing tower is too small. Room is spacious but TV is only around 27 inch ?

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Sleiwakabessy, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the feedback with us. Our sincere apology for the make-up room condition on your last stay. We have shared it with the team in charge, including about the AC and fridge concerns for their review, evaluation and improvements. Our sincere apology as well for... More 

Denpasar, Indonesia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

stayed there for business trip. Hotel was apparently popular amongst local government and political people, there was a huge convention held by a political party that turned the hotel into somewhat night market. Crowds were crowding almost all of public area - lobby, coffee shop, restaurant even the garden. I think the management needs to manage the crowd mor effectively... More 

Was this review helpful? Yes
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. EndroCatur, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback. Our sincere apology for the difficulty you've encountered during your recent stay with us, especially at the Lobby, restaurant, terrace, and its other area.This has been shared back to the Department Heads concern for their kind evaluation and review with their... More 

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