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Mercure Convention Center

Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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Mercure Convention Center
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Mercure Convention Center
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550 reviews from our community

Traveler rating
    61
    183
    203
    63
    40
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295
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Bandung, Indonesia
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is the only hotel that is near by the beach of Ancol and give a beautiful sight. The hotel has been renovated with modern-style rooms so it gives us comfy when we stay there. The room is quite wide that makes us to do our activity freely after meeting and to bring our family. The employees are friendly,... More 

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Jeddah, Saudi Arabia
Top Contributor
130 reviews 130 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was kind of far from alot of places but its neighborhood was cool. The price per night was great but the hotel wasnt as my expectation. In the pix it was amazing but in real it was ok not amazing.

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Jeddah, Saudi Arabia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

high speed WIFI in the rooms, the room is very clean, free coffee in the table, nice design people in the reception are awesome. cheep price i recommend this hotel to you if you want to stay in jakarta.

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MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Seemo_x, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback during your stay with us. We were delighted to know that you were very pleased with our service and hospitality during your stay here with us. We have shared with the rest of the team who would be more motivated in delivering... More 

Tangerang, Indonesia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

I stay 2 nights with my family and my sister from England. We got good view rooms facing to the see. We were checking in at 12.00 and we knew that we would get our rooms after the guests who checked out at 12.00. So we were going outside of the hotel to enjoy the beach and came back at... More 

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MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Rudy P, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your valuable feedback with us. We would like to sincerely apologize for the lack of comfort that occurred during your stay in our hotel and the services that were not up to your expectations. We have passed all of the posts, including the... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

So where do i begin? We stayed for 2 nights last thursday and it was one of the worst experience ever: 1. The reservation was not courteous at all. The lady ended up arguing with my wife about the definition of twin and single bed. 2. The check in process was very slow. 3. The room was really outdated. Lots... More 

Was this review helpful? Yes 1
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Wiratama S, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the information given and please accept our deepest apology for the inconvenient situation you have experienced during your stay with us. We have taken notes in regards to the long check-in process, room condition, and especially the staff’s behavioral performance you encountered. We have... More 

Travelers are raving about these Jakarta hotels

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed one night only. Got a nice and big room with nice view to the sea. All facilities in the room look clean and well maintained. Wifi was working good. Staffs were very warm and friendly, from the receptionist when we did check in, around the pool and also in the restaurant when we had dinner. Our night was... More 

Was this review helpful? Yes 1
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mrs. Sandra G, Thank you for your kind feedback during your stay with us. We were delighted to know that you were very pleased with our service and hospitality during your stay here with us. We have shared with the rest of the team who would be more motivated in delivering a better service even more. We truly look... More 

Jakarta, Indonesia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here last week with my wife and two small kids. We wanted an ocean view balcony and a king bed, so I booked the ocean deluxe room. It was in the old building. I've read about the condition so I have low expectation. Still, some disappointment was inevitable. The balcony was so small and didn't even fit a... More 

Was this review helpful? Yes 3
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Simply_tyo, Thank you for posting a review on TripAdvisor and for sharing your experience and concerns with us. Thank you as well for the wonderful comments regarding the WiFi and the food in our two restaurants here: Sunda Kelapa Restaurant & Shiosai Japanese Restaurant. We have passed your compliments on to our IT & Kitchen Team. However, we... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Awful hotel by far. The carpets furniture is all old eith stains. Place smells. The provided us two bath towels and nothing more. No bath rugs. You walk out of the bathroom feeling. Room smells awful. Furniture is old n stained. Phone is super static-y, which doesn't help when you are speaking with people with limited English. I have been... More 

Was this review helpful? Yes 2
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Farwah R, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your valuable feedback with us. It is unfortunate to know that you did not enjoy your stay here and for this we would like to sincerely apologize on our services that were not up to your expectations. We have passed all of the post... More 

Surabaya, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staying here for 4 nights for a business trip was very amazing. A great view from my room (both pool and beach view) from the balcony. Plenty varieties for the breakfast will make you want to try all the dishes. I like all the things in this hotel except the cleanliness in the bathroom. I found small cockroach near the... More 

Was this review helpful? Yes 1
MCCAncol, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mrs. Mochittox, Thank you for sharing the result with us, and our sincere apology for the inconvenience caused. Your feedback regarding the room cleanliness has been informed to the concerned department & the team for their evaluation and follow up for better improvements. Once again thank you for the information given. Hopefully we could welcome you and your family... More 

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Deluxe Ocean Room (25)
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Royal Suite (68)
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