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All 297 Jakarta hotels

Mercure Convention Center

4.0 of 5 Hotel   |   Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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Ranked #107 of 297 hotels in Jakarta
A recent review
4 of 5 stars reviewed 2 days ago
alainrlg Melbourne
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372 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Melbourne
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel because it is close to the marina where we were taking a boat the next morning. We had to change our booking on the day as our flight got cancelled coming to Jakarta. They were very accommodation and even upgrading us. The room was very spacious and a great view on the water. We did... More

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Udon Thani, Thailand
1 review
2 of 5 stars Reviewed 3 days ago NEW

The hotel was not nice breath in the room. Bath tub was not provided while it shown on reservation making for Grand Deluxe room type. We come with two children and the reception not even offer the baby cot or more bed. The swimming pool was cleaning even we need to join the kid's pool at 11.00 pm.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sydney, New South Wales, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

During my stay I had to change rooms due to refurbishments. I was upgraded to a 2 room suite which I offered to my daughter and family who could take better advantage of the extra space. The hotel management then offered me a room next door to my daughter which resulted in us all staying in a 3 room apartment.... More

Was this review helpful? Yes 1
Menifee, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything here was incredible, the facilities, the service, the rooms the restaurant, the location... the list goes on. Easily the best buffet breakfast I've had at a hotel, great location, great views. The staff were very helpful and friendly, will definitely come back again!

Was this review helpful? Yes 1
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Johnson B, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you so much for your kind comment and we are pleased to read that you had such a positive impression of our hotel on your recent stay. Your comments surely motivate our staffs to deliver a better service even more. Once again thank you and hope we... More

Sri Kembangan, Malaysia
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Book the hotel through expedia website as its close to Dunia Fantasi Ancol where i want to bring my daughter and wife for a holiday. Due to the documentation already done with Expedia, check in is quite a breeze. The room is good, bed is comfy however there are mosquitoes in the room and i dont get a good sleep... More

Was this review helpful? Yes 1
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Lewmoker, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind comment during your stay with us. We are honored to receive your feedback and learned that you still had an enjoyable stay with us. However, we would like to sincerely apologize on the room condition and pool slide problem. We have shared this matter... More

Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 3 weeks ago

Me and my family stay at the hotel for holiday at 30 March 2014... but when i check in the hotel and get the room number 256 all facilities is VERY BAD... Air conditioner is not working good the room is very hot all my kids open the t-shirt even the technician try to fix that but still cant change... More

Was this review helpful? Yes 1
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Reynold R, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the constructive feedback given regarding your stay. We would like to sincerely apologize for the poor service afforded to you during your recent stay with us. We have shared your concerns regarding the facilities, room, AC condition, including the staff service to all the... More

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 4 weeks ago

The hotel building is quite old. I have mosquito although i never open my balcony. The carpet have holes in it and some furniture is broken. My friend told me that the hotel are actually have renovated some rooms, so i guess i'm getting the old rooms. Kid's room and swimming pool is my son favourite, but noticed the kid's... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear MissM867, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the constructive feedback given regarding your recent stay. We would like to sincerely apologize for the poor service afforded to you during your recent stay with us. We have shared your comments to all the team concerns and be sure your valuable feedback helps us in... More

Makassar
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

When we are check in, the reception put us in smoking room without inform us. That is the most stupid thing that makes me rate this hotel as "ignorant, bad, careless service". The room is not clean, lots of ants on the table and wall. I will never comeback anymore and never recomend this hotel to anyone.

Was this review helpful? Yes
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Monalisapo, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback. We are truly concerned and apologetic to find out that during your stay here the levels of our hotel staff performance and service were less than satisfactory. This has been shared back to the concerned managers and ensured this will be resolved immediately... More

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Additional Information about Mercure Convention Center

Also Known As:
Mercure Convention Center Ancol Jakarta Hotel
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#59 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Official Description (provided by the hotel):
Mercure Convention Center is the only International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20 minutes drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 4000 seating capacities. ... more   less 
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