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Mercure Convention Center

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Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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Mercure Convention Center
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679 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I am staying at this hotel on this Chinese New Year Holiday 7 Feb. Check in process is a long queue but understood this is long weekend. Finally it was registered 1.30 pm. I booked Ocean View room and they informed that my room will be only ready at 2pm. I went to the desk at 2.45 and found my... More 

Helpful?
Thank Sdarma

Travelers are raving about these Jakarta hotels

jakarta
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I Arrived around 10.00 in the morning, as a le club accorhotels platinum member i could ask for early check in but then the accor guest relation said the room was not ready yet so i left the hotel for the next few hours, when i got back it's 12.00 noon then i asked if the room is ready, then... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank iqbalakil
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Iqbalakil, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback and our sincere apology for the inconvenient situation you had with us during the long check-in process. We do understand your disappointment, especially as the Le Club Platinum Member, this situation should be resolved immediately. We have shared your concerns to the... More 

Batam, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

short business trip in jakarta, booked superior non-smoking room and they upgraded it to deluxe, The Good: -location is perfect -the room itself is big, got a nice sofa, a king sized bed, the room design is good, got -free wifi in the room and every public area ... -got swimming pool, got sea view the breakfast was okay, a... More 

Helpful?
1 Thank susantophan
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Susantophan, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for taking the time to post and pass on your positive comments about the room, the facilities in the room, the swimming pool, the WiFi, the breakfast variations that were up to your delight. We have shared these to the rest of the staff for their... More 

Orlando, Florida
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: - Can easily be reached from the Soekarno Hatta Airport. - Friendly staff and spacey room. - Reasonable room price (you get what you pay for). - The soft drinks and snacks in the room are included with the room fare. - Clean and well designed room (modern touch) especially in the new wing building. - Ocean front hotel,... More 

Helpful?
1 Thank TuanRizwan
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. TuanRizwan, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the experience and the positive feedback about the fast check-in / check-out service, staff hospitality, hotel location, amenities, and facilities such as the renovated room and WiFi that were up to your expectation. We have shared these to the rest of the staff for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Best place to bring your family especially children without the hassle getting through long traffic jam. Your children will love Children's Playground and Pool. The food is good, haven't try the Japanese restaurant though, maybe in other time. You will have plenty activity to occupy your holiday like walk around Ancol, go to Dufan and Atlantis.

Helpful?
1 Thank Angelo R
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Angelo R, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback during your stay with us. We were delighted to know that you were very pleased with our service and hospitality during your stay here with us. We have shared with the rest of the team who would be more motivated in delivering... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We booked superior room and they upgraded our room to deluxe room (old builiding). Everything works well but they should renovated their old rooms, it looks old fashioned and stuffy.. So many ants in water kettle, did they clean it before we check in? Dunno.. Maybe this will be our last visit.. Thank you mercure

Helpful?
Thank Apfia Y
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Apfia Y, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing the feedback with us. Our sincere apology for the room condition. For the time being our hotel is still successively reconstructing in all areas, including the guestrooms, bathrooms, and the facilities in each of the rooms for a freshly renovated improvement and for increasing... More 

Shanghai, China
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Check in was a bit of a pain. Their process is not streamline and is the reason they are set apart from being a 4 star hotel despite their nice effort in the hotel appearances. I stood In line for a good 25 minutes on a Sunday afternoon waiting for my turn. By the time I got to them, it... More 

Helpful?
Thank Farida P
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Ms. Farida P, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind comment and our sincere apology for the difficulty you encountered during the check-in process with us. For your kind information our check-in time is actually from 2PM, the aim is to have our Housekeeping to clean the room first and make sure... More 

Kabul, Afghanistan
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 3, 2016

It's a repeat visit after September 2015. My sisters and 2 nieces spent 4 nights in 23-27 December 2015. We picked the new Grand Deluxe with sea view. The room is spacious and enough for 5 of us. Since it's located in Ancol we could tried for some selections of activities there, but it was too hot. The breakfast is... More 

Helpful?
1 Thank MonikPandiangan
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. MonikPandiangan, Thank you for sharing the positive feedback with us, especially regarding the room, MIMO Kid's Club, and Christmas decoration that were up to your expectation. However, our sincere apology as well for any inconvenience caused, including for the WiFi condition. We have shared it back to the IT Team for their evaluation and review for the improvement... More 

Bandung, Indonesia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2016

This hotel is nicely located inside ancol, with easy access to great entertainment for the whole family. Inside the hotel also there are several activities like billiards, fuzz ball, table tennis, mini theater, swimming pool with sliders. The drawback was the check in process took 30 minutes in queue, too long. Then I waited for 3 hours while the room... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Patrick77777
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Patrick77777, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback. We are apologetic to find out that during your stay here the level of our service was less than satisfactory. We have shared your concerns regarding the long check-in process to the Front Office Manager and Team for their kind evaluation and... More 

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