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All 297 Jakarta hotels

Mercure Convention Center

4.0 of 5 Hotel   |   Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
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Ranked #104 of 297 hotels in Jakarta
A recent review
5 of 5 stars reviewed 3 days ago
Clyde S Sydney, New South Wales, Australia
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370 people have reviewed this hotel

Traveler rating
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    41
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182
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Thai first
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English first
Sydney, New South Wales, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

During my stay I had to change rooms due to refurbishments. I was upgraded to a 2 room suite which I offered to my daughter and family who could take better advantage of the extra space. The hotel management then offered me a room next door to my daughter which resulted in us all staying in a 3 room apartment.... More

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Menifee, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything here was incredible, the facilities, the service, the rooms the restaurant, the location... the list goes on. Easily the best buffet breakfast I've had at a hotel, great location, great views. The staff were very helpful and friendly, will definitely come back again!

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Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Johnson B, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you so much for your kind comment and we are pleased to read that you had such a positive impression of our hotel on your recent stay. Your comments surely motivate our staffs to deliver a better service even more. Once again thank you and hope we... More

Sri Kembangan, Malaysia
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Book the hotel through expedia website as its close to Dunia Fantasi Ancol where i want to bring my daughter and wife for a holiday. Due to the documentation already done with Expedia, check in is quite a breeze. The room is good, bed is comfy however there are mosquitoes in the room and i dont get a good sleep... More

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Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Lewmoker, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind comment during your stay with us. We are honored to receive your feedback and learned that you still had an enjoyable stay with us. However, we would like to sincerely apologize on the room condition and pool slide problem. We have shared this matter... More

Jakarta, Indonesia
1 review
1 of 5 stars Reviewed 2 weeks ago

Me and my family stay at the hotel for holiday at 30 March 2014... but when i check in the hotel and get the room number 256 all facilities is VERY BAD... Air conditioner is not working good the room is very hot all my kids open the t-shirt even the technician try to fix that but still cant change... More

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Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Mr. Reynold R, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the constructive feedback given regarding your stay. We would like to sincerely apologize for the poor service afforded to you during your recent stay with us. We have shared your concerns regarding the facilities, room, AC condition, including the staff service to all the... More

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel building is quite old. I have mosquito although i never open my balcony. The carpet have holes in it and some furniture is broken. My friend told me that the hotel are actually have renovated some rooms, so i guess i'm getting the old rooms. Kid's room and swimming pool is my son favourite, but noticed the kid's... More

Review collected in partnership with Accorhotels.com

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Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear MissM867, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for the constructive feedback given regarding your recent stay. We would like to sincerely apologize for the poor service afforded to you during your recent stay with us. We have shared your comments to all the team concerns and be sure your valuable feedback helps us in... More

Makassar
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

When we are check in, the reception put us in smoking room without inform us. That is the most stupid thing that makes me rate this hotel as "ignorant, bad, careless service". The room is not clean, lots of ants on the table and wall. I will never comeback anymore and never recomend this hotel to anyone.

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Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Monalisapo, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback. We are truly concerned and apologetic to find out that during your stay here the levels of our hotel staff performance and service were less than satisfactory. This has been shared back to the concerned managers and ensured this will be resolved immediately... More

Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The check-in staff recommended their Japanese restaurant in the hotel. However, it turned out to be a rather outdated restaurant and full of mosquitoes. Additionally, the restaurant bill couldn't be charged to the room bill but had to be paid separately, which is rather strange in a star-rated hotel. Anyway, the room was actually good and newly renovated.

Was this review helpful? Yes 1
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear Jens N, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback and our sincere apologies for the inconveniences. We have shared your comment to the dept head concerns for their follow up and future improvement. Once again thank you so much for alerting us to this problem and our sincere apologies for the... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 12, 2014

Was here last weekend for 2 nights . The hotel looks a bit old but its clean and room was nice and big . What makes this hotel very good is mostly the staff who are very friendly and helpful. The pool is very nice and big enough . There is one thing though that lets the hotel down very... More

Was this review helpful? Yes
Manager_MarCom, Marketing Communications Manager at Mercure Convention Center, responded to this review

Dear AddyvEs, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for sharing your constructive feedback. We appreciate the comment and our apology for the Spa experience you had during your recent stay with us. We will share the feedback with the Spa owner for their evaluation and better improvement in the future. Once again thank you so... More

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Additional Information about Mercure Convention Center

Also Known As:
Mercure Convention Center Ancol Jakarta Hotel
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Jakarta
#58 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Convention Center 4*
Official Description (provided by the hotel):
Mercure Convention Center is the only International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20 minutes drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 4000 seating capacities. ... more   less 
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