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All 338 Jakarta hotels

Mercure Jakarta Kota

4.0 of 5 Hotel   |   Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
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Ranked #94 of 338 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 3 weeks ago
Yannis D Athens, Greece
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305 reviews from our community

Traveler rating
    39
    147
    85
    24
    10
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32
44
85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Athens, Greece
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I spent one night there for a long stopover coming from Europe with final destination Yogyakarta! I guess that for one night is acceptable, but i would not chose it for a longer stay. The hotel appears really old and poorly maintained, especially the bathroom.

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Yannis, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment related with condition of bathroom. You can rest assure that this is neither standards nor typical services provided to our customer. As... More 

Surabaya
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 10, 2014

We booked a one night stay on Dec 6, 2014. We arrived at 3pm and they told us the room is not ready yet and they are having hard time to reach the housekeeping in charge. We waited for about 30mins and then they tried to offer us top floor room but smoking room while we book for non-smoking room.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Madam, First of all we wish to thank you for your confidence in our services and highly appreciated for your time to share your experience stay with us. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment related with hotel services. You can rest assure that this... More 

Kuala Lumpur
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 10, 2014

This hotel is very good to stay which the location is in the centre of Jakarta. Easy to get transport to go to shopping place. The room is clean, friendly staff and the most important the foods are goods and variety. Recommended to stay here as the price is reasonable.

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, Thank you for staying with Mercure Jakarta Kota and it always been our great pleasure to have you as our guest. On behalf of staff and management Mercure Jakarta Kota, we would like to express our gratitude for taking your time to share your great experience during stay. Your input and comments are precious to us, and once... More 

Mangalore, India
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2014

We stayed three nights during our Jakarta stopover on trip to Indonesia.Helpful staff,quick check in, clean room, good breakfast spread and value for money kind of hotel.We will not hesitate to stay here again on future visits.

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, Thank you for choosing Mercure Jakarta Kota and it was our great pleasure to have you as our guest. On behalf of staff and management Mercure Jakarta Kota, we would like to offer our sincere thanks for your delighted review and your willingness to recommend us. We are so happy that you have an enjoyable stay with us.... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 5, 2014

We checked in this hotel and we had to find our own way to the rooms and made to carry our own bags to the rooms , we had to ring every day to get our rooms cleaned, but when we where checking out every body was running including the security to get some sort of a tip sorry but... More 

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. John, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your recent stay and please rest assured that we are following up your input and comment with our team and you can rest assure that this is neither standards nor typical services provided to our... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed November 2, 2014

Can't believe that this is an option to ask next time. Nice hotel, good service, bathroom a little old. We were put next to a room that's being painted. Debris on the whole floor, in the air! That's just fatal for service. A cherry on top on this would be a mere sorry reply from the hotel in tripadvisor that... More 

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Teddy, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your recent stay and please rest assured that we are following up your input and comment with our team concern especially in regard our room project. You can rest assure that this is neither standards... More 

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Additional Information about Mercure Jakarta Kota

Address: Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Jakarta Kota 4*
Number of rooms: 243
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Also Known As:
Mercure Jakarta Kota Hotel Jakarta
Hotel Style:
#23 Best Value Hotel in Jakarta
#37 Spa Hotel in Jakarta
#54 Luxury Hotel in Jakarta

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