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Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
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1 room 1 adult
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Mercure Jakarta Kota
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396 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

always a nice stay and the staff are first rate. I reiterate my plea to get new aerobic equipment (new bike, treadmills, and maybe a versaclimber). All pieces of equipment are on their last leg and the treadmills make it impossible to go at a pace faster than a slow jog.

Review collected in partnership with Accorhotels.com

Helpful?
Thank fatvette123
Mercure J, Front Office Manager at Mercure Jakarta Kota, responded to this review

We very much appreciate your comments on TripAdvisor regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Jalandhar, India
Level Contributor
72 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i stayed for 2 nights at this hotel...Location of this hotel is best for Indian as everything is just close by for requirements of Indians. Hotel room size is very big as compared to other hotels of same category. Hotel carpets and wash room needs little more cleaning

Helpful?
Thank Sanjeev S
Mercure J, Front Office Manager at Mercure Jakarta Kota, responded to this review

Dear Mr Sanjeev We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

Luckily, i only stay for a night. Although the check in check out process is fast, i was dissapointed with the smell of cigarrette in the alley and inside the room (i stay on the 6th floor). The breakfast was okay and the hotel is not too far from kota tua

Helpful?
Thank HewiDewi
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear HewiDewi, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

1 review
5 of 5 stars Reviewed December 18, 2015 via mobile

I am so happy stay in here. This hotel old but very classic interior n clean, very helpfull staff front desk so friendly and give a lot of information. In front hotel have halte for public transportation, near to go out. The best hotel, nice stay

Helpful?
Thank Nova L
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear Nova, We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Medan, Indonesia
1 review
5 of 5 stars Reviewed December 17, 2015 via mobile

I stayed in Mercure 2 weeks ago. Good location for business and delicious food. when i made reservation until check out, all staff gave great service. Very nice hotel and like dimsum in restaurant. Recomended..

Helpful?
Thank ulihta_milala
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear Ms. Milala, Thank you very much for such a detailed review you posted on Trip Advisor in regards to your stay with Mercure Jakarta Kota. I am happy to know that you find your stay with us enjoyable and thank you for your positive comments about our service, food and facilities. We keep on improving our service as well... More 

1 review
5 of 5 stars Reviewed December 16, 2015 via mobile

I stay at this hotel in nov 2015. The hotel was strategic near to go out side looking for dinner and entertainment and the staff was very friendly and nice. Very recommended if stay and get room at the high floor, nice view.

Helpful?
Thank BARA A
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear BARA A, We very much appreciate your comments in TRIPADVISOR regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

1 review
5 of 5 stars Reviewed December 16, 2015 via mobile

We stayed here 2 days in desember 08-09,2015 for business the staffs helpfull and friendly.Good location hotel in the city ,many varieties of food breakfast and cleanliness was good in restaurant recomend for this hotels.thanks for staff restaurant help me for many question for arraound in city .

Helpful?
Thank muhammad r
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear Mr. Muhammad R, We appreciate very much your comments on Tripadvisor regarding your stay at the Mercure Jakarta Kota. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.... More 

Beijing Region, China
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed December 7, 2015

The bar is good, the food is fair, the hospitality little bit poor, the swimming pool quite good, the room is nice, clean and comfortable. but unfortunately when i came, the Front desk make me feel unappreciated, they busy with themself. but overall is quite good

Helpful?
Thank johnlevi17
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear Mr. Johnlevi17, First and foremost I would like to thank you very much for your patronage at Mercure Jakarta Kota and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret hearing your unpleasant experience during your stay... More 

Jakarta, Indonesia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 19, 2015

Really not recommended. When we checked in the front desk officers were busy arguing with other guests. As they busy arguing, we were ignored for 20 minutes. There is no accorhotel representative so you have to wait in the main queue line. The hotel lobby smells very bad, combination between damp and cigarettes smell. We chose this hotel because it... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Abrahamryan1
Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear Mr.Abrahamryan1, First and foremost I would like to thank you very much for your patronage at Mercure Jakarta Kota and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret hearing your unpleasant experience while checking in. Would... More 

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