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All 325 Jakarta hotels

Mercure Jakarta Kota

4.0 of 5 Hotel   |   Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
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Ranked #89 of 325 Hotels in Jakarta
A recent review
5 of 5 stars reviewed 1 week ago
cbs1306 Mangalore, India
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297 reviews from our community

Traveler rating
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    83
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mangalore, India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed three nights during our Jakarta stopover on trip to Indonesia.Helpful staff,quick check in, clean room, good breakfast spread and value for money kind of hotel.We will not hesitate to stay here again on future visits.

Was this review helpful? Yes
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We checked in this hotel and we had to find our own way to the rooms and made to carry our own bags to the rooms , we had to ring every day to get our rooms cleaned, but when we where checking out every body was running including the security to get some sort of a tip sorry but... More

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. John, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your recent stay and please rest assured that we are following up your input and comment with our team and you can rest assure that this is neither standards nor typical services provided to our... More

Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Can't believe that this is an option to ask next time. Nice hotel, good service, bathroom a little old. We were put next to a room that's being painted. Debris on the whole floor, in the air! That's just fatal for service. A cherry on top on this would be a mere sorry reply from the hotel in tripadvisor that... More

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Teddy, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your recent stay and please rest assured that we are following up your input and comment with our team concern especially in regard our room project. You can rest assure that this is neither standards... More

Jakarta, Indonesia
Contributor
18 reviews 18 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 11, 2014

I stayed during week end with some friends in 2 connected rooms. They were spacious and clean, beds were comfy, bathroom was fine - might need more maintenance but okay. The breakfast was enjoyable with lots of varieties and nice area. The swimming pool was crowded and too small, but everything else is good.

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Ms. Kate Siena, Thank you for taking the time to share your experience at Mercure Jakarta Kota and it was our great pleasure to have you staying with us. On behalf of staff and management Mercure Jakarta Kota, we would like to offer our sincere thanks for your delighted review. We are so happy that you have an enjoyable... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2014 via mobile

Impressed with the service, great room and view! friendly staff and nice food. Well maintained clean rooms and a group of hotel staff taking care of all the needs. fast check in and check out service which was very impressive! Pleasant welcome surprise of a complementary drink. A variety of option on the menu which was very nice since i... More

Was this review helpful? Yes 3
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, Thank you for choosing Mercure Jakarta Kota and it was our great pleasure to have you staying with us. Please accept our sincerest gratitude for your generous review on our hotel. We value your feedback, since our customer’s satisfaction had always been the priority set for the Management and team of Mercure Jakarta Kota. Once again, thank you... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2014

i am living in australia but every year of my holiday i always comes to jakarta and stay at mercure jakarta(hayam wuruk). This hotel have a very good management and the staff is very nice and friendly, part of that the location is perfect just in the middle of the city, its also very easy to find a good food... More

Was this review helpful? Yes 3
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Hendri, We wish to thank you for your confidence to choose Mercure Jakarta kota and highly appreciated for your time to share your experience stay with us. On behalf of staff and management Mercure Jakarta Kota, we would like to express our gratitude for your generous review and this review will certainly motivate us to keep on upgrading... More

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Additional Information about Mercure Jakarta Kota

Address: Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Jakarta Kota 4*
Number of rooms: 243
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Also Known As:
Mercure Jakarta Kota Hotel Jakarta

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