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Mercure Jakarta Kota

4.0 of 5
Hotel website
Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
Mercure Jakarta Kota
Best prices for: 1 room 1 guest
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Ranked #91 of 344 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 2 weeks ago
Said A Oman
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323 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
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  • Mar-May only
    (54)
  • Jun-Aug only
    (66)
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  • Dec-Feb only
    (106)
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Oman
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed 11 nights comfortable. Ahead of booking this hotel, I went to visit it first in February while was in 3-day short visit in Jakarta and got very good impression with staff. I choose this hotel because close to my business area and am addicted with exotic fruits (Durian, Rambutan, Mangostin etc), in addition I like local see food... More 

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Oman, It was our great pleasure to have you staying with Mercure Jakarta Kota and we wish to thank you for your confidence in our services and highly appreciated for your time to share your experience stay with us. On behalf of staff and management Mercure Jakarta Kota, we would like to express our gratitude for your generous... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 2 weeks ago

In my recent business trip to Jakarta in March 2015, I stayed at Mercure Jakarta Kota which I must say was with very positive experience. Staff in the hotel (e.g. Reception, restaurant, call centre, etc.) is friendly, warm and professional. The room condition is good. It is clean and neat. The house keeping does a good job. The WiFi is... More 

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. David Ng, Thank you for taking the time to share your experience at Mercure Jakarta Kota and it was our great pleasure to have you staying with us. On behalf of staff and management Mercure Jakarta Kota, we would like to offer our gratitude for your delighted review. We are so happy that you have an enjoyable stay... More 

Bangkok
1 review
1 of 5 stars Reviewed 3 weeks ago

I book prior 2 week before check in to ask the non smoking room. But give me the smoking room. Even the hotel change the room for me. There is still smoking room but the smell not strong as the previous one also its smoking floor which is can get the smell from out site.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Wasu, First of all thank you for your trust choosing Mercure Jakarta Kota for your accommodation. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment, you can also rest assure that this is neither standards nor typical services provided to our customer. Your input and comments... More 

Bandar Lampung, Indonesia
2 reviews
5 of 5 stars Reviewed March 3, 2015

mercure jakarta kota, his hotel is very comfortable and friendly service friendly staff very satisfying, like being home alone. This could be a reference to friends and family who want to visit Jakarta could be stay here

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Muhammad, Thank you for taking the time to share your experience at Mercure Jakarta Kota and it was our great pleasure to have you staying with us. On behalf of staff and management Mercure Jakarta Kota, we would like to express our gratitude for your generous review, we are truly delighted to learn that you have an enjoyable... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed February 26, 2015

I booked the deluxe room for 10 days. It was big, very clean, and comfortable. Big comfy bed with 2 bottles of water daily. Big plus is having coffee and an espresso machine in the room. The housekeeping staff was outstanding. Everytime I needed anything they provided it right away with a smile and a very professional attitude. If I... More 

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Don Thank you for taking the time to share your experience at Mercure Jakarta Kota and it was our great pleasure to have you as our guest. On behalf of staff and management Mercure Jakarta Kota, we would like to express our gratitude for your generous review. Your input and comments are precious to us which will allow... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 26, 2015

Stayed for Chinese New Year and enjoyed the hospitality! Internet speed was ok all weekend. I think the property smells less like cigarette smoke than previously, so the mgmt is taking action on the no smoking signs that were previously ignored. I'll be back next week!

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, First of all thank you for your trust to choose Mercure Jakarta Kota and it always been our great pleasure to have you staying with us. Please accept our sincerest gratitude for your generous review on our hotel. We value your feedbacks, since our customer’s satisfaction had always been the priority set for the Management and team of... More 

Kanpur, India
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 11, 2015

stayed in this property for 4 days and they gave me a Big corner room though it had a pillar in middle but he was a big room but the breakfast was not could for vegetarians and the choice also was limited for vegetarians and explaining the staff about being vegetarian was a tough job, else the stay was good

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Shahlot, First of all thank you for staying with Mercure Jakarta Kota and highly appreciated for your time to share your experience stay with us. We do apologize for the experience that you had during your recent stay in related breakfast service, please rest assured that we are following up your input and comment. At the same time,... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 5, 2015

Another good stay with ACCOR hotel. Stay there for 2 nights. Mr Endy, front office manager was very helpfull, quick corrective act during my check in process has settled my problems. Room are spacious and clean. Food on b'fast was ok, will more delicious if the main course more warmer it's little cold on that time. The excellent service from... More 

Was this review helpful? Yes
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Samuel, Thank you for taking the time to share your experience stay at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your recent stay and please rest assured that we are following up your input and comment with our team concern. At the same time, we are truly delighted to learn that you have an... More 

Chicago, IL
Contributor
12 reviews 12 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 1, 2015

I stayed for 4 days and 3 nights in Mercure Kota Jakarta Hotel in Jakarta, Indonesia during December 2014-January 2015. Before arriving, I had emailed the hotel staff on airport to hotel transportation, which they had arranged and was reasonable ($20 U.S. one way). As always, I requested a non-smoking room in a quiet area of the hotel, which they... More 

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, First of all thank you for choosing Mercure Jakarta Kota for your accommodation and taking the time to share your experience staying with us. We do apologize for any inconvenience caused during your stay and we assure serious action in all department concern will be taken from every element related to your experience. You can rest assure that... More 

Athens, Greece
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 31, 2014 via mobile

I spent one night there for a long stopover coming from Europe with final destination Yogyakarta! I guess that for one night is acceptable, but i would not chose it for a longer stay. The hotel appears really old and poorly maintained, especially the bathroom.

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Yannis, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment related with condition of bathroom. You can rest assure that this is neither standards nor typical services provided to our customer. As... More 

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