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Mercure Jakarta Kota

Hotel website
Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
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Mercure Jakarta Kota
Best prices for: 1 room 1 guest
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Ranked #93 of 344 Hotels in Jakarta
A recent review
5 of 5 stars reviewed 3 weeks ago
Muhammad A Bandar Lampung, Indonesia
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321 reviews from our community

Traveler rating
    44
    153
    88
    25
    11
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33
44
92
93
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (321)
  • Mar-May only
    (51)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (98)
  • Dec-Feb only
    (106)
All months
Bangkok
1 review
1 of 5 stars Reviewed 6 days ago NEW

I book prior 2 week before check in to ask the non smoking room. But give me the smoking room. Even the hotel change the room for me. There is still smoking room but the smell not strong as the previous one also its smoking floor which is can get the smell from out site.

Review collected in partnership with Mercure Hotels

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Bandar Lampung, Indonesia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

mercure jakarta kota, his hotel is very comfortable and friendly service friendly staff very satisfying, like being home alone. This could be a reference to friends and family who want to visit Jakarta could be stay here

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Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I booked the deluxe room for 10 days. It was big, very clean, and comfortable. Big comfy bed with 2 bottles of water daily. Big plus is having coffee and an espresso machine in the room. The housekeeping staff was outstanding. Everytime I needed anything they provided it right away with a smile and a very professional attitude. If I... More 

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Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for Chinese New Year and enjoyed the hospitality! Internet speed was ok all weekend. I think the property smells less like cigarette smoke than previously, so the mgmt is taking action on the no smoking signs that were previously ignored. I'll be back next week!

Review collected in partnership with Accorhotels.com

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Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, First of all thank you for your trust to choose Mercure Jakarta Kota and it always been our great pleasure to have you staying with us. Please accept our sincerest gratitude for your generous review on our hotel. We value your feedbacks, since our customer’s satisfaction had always been the priority set for the Management and team of... More 

Kanpur, India
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 11, 2015

stayed in this property for 4 days and they gave me a Big corner room though it had a pillar in middle but he was a big room but the breakfast was not could for vegetarians and the choice also was limited for vegetarians and explaining the staff about being vegetarian was a tough job, else the stay was good

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Shahlot, First of all thank you for staying with Mercure Jakarta Kota and highly appreciated for your time to share your experience stay with us. We do apologize for the experience that you had during your recent stay in related breakfast service, please rest assured that we are following up your input and comment. At the same time,... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 5, 2015

Another good stay with ACCOR hotel. Stay there for 2 nights. Mr Endy, front office manager was very helpfull, quick corrective act during my check in process has settled my problems. Room are spacious and clean. Food on b'fast was ok, will more delicious if the main course more warmer it's little cold on that time. The excellent service from... More 

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Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Samuel, Thank you for taking the time to share your experience stay at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your recent stay and please rest assured that we are following up your input and comment with our team concern. At the same time, we are truly delighted to learn that you have an... More 

Chicago, IL
Contributor
12 reviews 12 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 1, 2015

I stayed for 4 days and 3 nights in Mercure Kota Jakarta Hotel in Jakarta, Indonesia during December 2014-January 2015. Before arriving, I had emailed the hotel staff on airport to hotel transportation, which they had arranged and was reasonable ($20 U.S. one way). As always, I requested a non-smoking room in a quiet area of the hotel, which they... More 

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Sir, First of all thank you for choosing Mercure Jakarta Kota for your accommodation and taking the time to share your experience staying with us. We do apologize for any inconvenience caused during your stay and we assure serious action in all department concern will be taken from every element related to your experience. You can rest assure that... More 

Athens, Greece
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 31, 2014 via mobile

I spent one night there for a long stopover coming from Europe with final destination Yogyakarta! I guess that for one night is acceptable, but i would not chose it for a longer stay. The hotel appears really old and poorly maintained, especially the bathroom.

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Mr. Yannis, Thank you for taking the time to share your experience at Mercure Jakarta Kota. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment related with condition of bathroom. You can rest assure that this is neither standards nor typical services provided to our customer. As... More 

Surabaya
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 10, 2014

We booked a one night stay on Dec 6, 2014. We arrived at 3pm and they told us the room is not ready yet and they are having hard time to reach the housekeeping in charge. We waited for about 30mins and then they tried to offer us top floor room but smoking room while we book for non-smoking room.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Mercure J, Director of Sales at Mercure Jakarta Kota, responded to this review

Dear Madam, First of all we wish to thank you for your confidence in our services and highly appreciated for your time to share your experience stay with us. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment related with hotel services. You can rest assure that this... More 

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