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Ibis Jakarta Arcadia

3.0 of 5
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Jalan K H Wahid Hasyim No 114, Jakarta 10340, Indonesia
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Ranked #122 of 357 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 1 week ago
VaniaTeresa Jakarta, Jakarta Raya, Indonesia
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469 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Jakarta, Jakarta Raya, Indonesia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my second visit and second review for the Ibis Arcadia. I had a much better experience on my first time compared to this one. I checked in late at night, and the Front Desk staff were being nice and helpful. The neat room was also nice and clean enough. The bedsheets were clean and the bed was so... More 

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear VaniaTeresa, Thank you for taking the time to tell us about your experience at the Ibis Jakarta Arcadia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Travelers are raving about these Jakarta hotels

Semarang, Indonesia
1 of 5 stars Reviewed 1 week ago

We stay for 5 night, on the first night AC was leaking all night making drop water sound. The next day they fixed the AC but didn't clean the floor after that. And we found cochroach in the room. So we want to change the room. The breakfast samething everymorning. Every morning at 8 am they ring door bell many... More 

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear harry1434, May I begin by thanking you for your review on TripAdvisor. We are concerned with the satisfaction of our guests and your feedback is of great value to us. The experience you described cause us deep concern. It does not represent the quality of service we strive for at our hotel. We have never receive a comment of... More 

Bangkok
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Nice hotel at a value for money hotel property. The location is in main CBD area and easy access from and to Jakarta international airport. Public transportation is readily available in front of hotel. Staff is very polite and attentive. Food and restaurants are abundant within walking distance. Sarinah mall is just 3 minutes walk. Room in this hotel is... More 

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear JIMZA_LUK, We very much appreciate your comments regarding your stay at the Ibis Jakarta Arcadia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

1 review
3 of 5 stars Reviewed May 23, 2015

- staff are helpful and friendly - location is strategic - cleanliness is acceptable Generally are acceptable but.... - wifi is damn slow!!! - corridor and lift are no air con??? - access card is not sensitive - not include breakfast - only got one power point!!!??? - got some ants in the room - using same gel for shower... More 

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear Adam T, May I begin to thanking you for your review on TripAdvisor. It's through feedback as yours that we are able to maintain the quality of our service.. We are very please that you enjoyed the hotel location as well as our collaborator's friendliness. Please note that, if you book your room via some third party website, the... More 

Mumbai (Bombay), India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 27, 2015

I had stayed in this hotel many times, location, services, Food are good not excellent, but good. i would recommended this place if you are going for first time, as all the things are near by the Hotel.

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear hiten_patel194, Thank you very much for taking time to share your comments on TripAdvisor. We are very please to hear that you enjoyed the hotel and the area. We do hope to welcome you again the soonest at Ibis Arcadia Jakarta. Thanks again for your valuable feedbacks. Very best regards, Cyril Mas. More 

Darwen, UK
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 25, 2015 via mobile

This is a very nice hotel in a good area. You are not far from some large malls and there are plenty of good restaurants nearby. If you need a massage then go out of the hotel and turn left and about a minutes walk on the other side of the road is a very nice spa with great service... More 

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear andychem18 Thank you very much for sharing such lovely feedbacks related to your stay at Ibis Arcadia Jakarta. We are very glad that you enjoyed your experience and all the service proposed by the hotel and his surrounding area. We do hope to welcome you again soon. Thanks again. Very best regards, Cyril Mas. More 

Melbourne, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed April 14, 2015

Location of the hotel is good. Staffs were OK. It took me a while to do my check in. Breakfast was good but overall the hotel is quite dated. I'm not sure if the hotel worth the price I paid for because I found no additional value apart from its location.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear HendriSyah, Thans for sharing your feedback related to your recent stay with us. Ibis Arcadia Jakarta is in constant service and facilities improvement and we are working on that day to day basis to enhance our valuable guest experiences, as you are. We have well noted on your comments and will take it into consideration for our next course... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 5, 2015

I stayed there for 4 nights, the location was really good, very closed to shopping malls.after checked in we found that the room was really warm, we called the Guest service to send someone to check it. The technician came within 10 minutes and Thanks to him, he fixed our AC. I am sure not only us who feel it... More 

Was this review helpful? Yes 2
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear Say D, Thank you for taking time to share your comments on TripAdvisor. We have well noted on the AC issue and I am glad that our Technician response was efficient enough to fix the AC. Ibis Arcadia Jakarta doesn't have any AC in the room's corridor so far, we are planing to install it within 2015. I am... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 30, 2015

This hotel is very easy to find. And the location is just right for night life and shopping. Ambiance of the hotel is very good you get what you paid for. Hotel price tag is very reasonable. Food in the hotel is also very reasonable and tasty. We had little problem with AC, hotel staff responded soon and fixed it.... More 

Was this review helpful? Yes
Ibis-arcadia-jakarta, General Manager at Ibis Jakarta Arcadia, responded to this review

Dear Pinnakavamsi Thank you very much for taking time to share such lovely comment on Tripadvisor. We are very glad that you enjoyed your stay at Ibis Arcadia Jakarta. Well noted on the AC comment, actually we will change most of our AC by the end of 2015 to enhance our valued guest, as your are, experience. Thanks again. Very... More 

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