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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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217 reviews from our community

Traveler rating
    150
    47
    11
    5
    4
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34
24
16
107
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
See the most recent reviews
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2013

I stayed there for one night during the weekends with my family. The hotel has a luxe boutique feel, the room was extremely spacious, comfortable bed and a modern luxe filled with lots of lovely amenities and impress with an extra volume ceiling (4m). The bathroom was so nice with a modern fitting with black and white colour tones. I... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Arsendanny76, Warmest greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! We really appreciate your precious time to write a response on our trip advisor pages. We are really glad to learn that everything that we offered has lived up your expectation and thank you for highlighting our room, spa, breakfast and services. We are always committed... More 

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 of 5 stars Reviewed May 11, 2013 via mobile

This was a luxury hotel all in all.. being right in the middle of the city, it was still completely away from the hustle and bustle.. as we drove into the driveway it already felt like we were not in Jakarta.. the green covered walls.. the fountain that welcomed us.. was just a very serene experience.. The room was just... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Sakhi M, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for wonderful comment that you posted through Trip Advisor. My team in Keraton at The Plaza and I are delighted to learn that your stay with us was a pleasant one which left you with such wonderful impression of our hotel. No words can... More 

Sandusky, Ohio
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2013

I was not even aware that the Keraton was a Starwood property. It is an oasis of serenity in the chaos of Jakarta. Absolutely top notch staff and rooms. Floor-to-ceiling windows offer dramatic views. It is a small-ish hotel--only 140 rooms occupying the first 22 floors of the 50-something storey building (the rest being apartments). So, don't expect five restaurants... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear fritznig, Warmest greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! Thank you for your precious time to write a review on our Trip Advisor pages. We are really glad to know that you are satisfied with our hotel and services. It is really pleasing to receive such compliment from the guest and we are really proud... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013 via mobile

I spend 50 to 75 nights a year is hotels around the world, and the Keration is one of the best. I felt like i had 2 to 3 staff helping me at all times. The service was the best i've ever had, and the room i had on the 19th floor was unbelieveable. The room had 4 meter high... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Gregg L, Warmest Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! Thank you for your time to write a review on our trip advisor pages, especially for recommending our hotel. We are pleased to learn that you enjoyed our property and that our team has taken care of you very well. I will surely extend your... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 9, 2013

Rooms and service are first class. It reminded me of many of the things I liked about Ritz Carlton - they remember your name, very friendly, personalised registration, 2 pieces of clothing washed/pressed per day, 2 hour use of meeting room, separate work station, spacious bathroom wth bath. Good gym, central location and being attached to the Plaza Mall. Now... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear leejcox, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for your kind review and feedback on Trip Advisor. We are really glad to learn that everything that we offered has lived up your expectation and thank you for highlighting our room, gym and personalized services. We are always committed to deliver our best services... More 

Singapore
Top Contributor
83 reviews 83 reviews
58 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed April 29, 2013

I have mixed feelings about Keraton At The Plaza after spending 2nights there for a family holiday. I had very high expectations about the experience after reading all the raving reviews on TA but went away somewhat disappointed. The purpose of spending time in a Luxury Collection is all about feeling like a valued guest / VIP and I had... More 

Was this review helpful? Yes 3
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Hburn10, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta! Thank you for taking some of your precious time to write a review regarding your recent stay with us on Trip Advisor. I am concerned and deeply apologetic to know the service problem you and family encounter that resulted in your inconvenience during your stay with us.... More 

Singapore
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 19, 2013

lovely rooms and beautiful bathroom layout. liked the high ceilings that allowed tons of natural light to come in. the hotel is directly connected to plaza indonesia by a discreet entrance which is very convenient. the lobby and entrance are also quiet and private. a welcome relief from the chaos that awaits outside the gate. we had problems with a... More 

Was this review helpful? Yes 1
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear lilybulb, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make... More 

Kendari, Indonesia
Top Contributor
53 reviews 53 reviews
38 hotel reviews
167 helpful votes 167 helpful votes
5 of 5 stars Reviewed April 17, 2013

i stayed free for 2 days here and on my birthday 16 April 2013 :) i do love this hotel , very exclusive and private . the room very wide and my number 1 favorite room ever ! the staff *Mr.Ero* very nice and friendly . the restaurant / bengawan food is very Indonesia . the security is very friendly... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Ruffiole, Greetings from Keraton at The Plaza, a Luxury Collection Hotel, Jakarta. Thank you for your 2nd reviews and feedback on Trip Advisor. We are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our team and facilities. Once again, we would like to thank you for choosing to stay... More 

New York City, New York
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 11, 2013

Chose the Keraton for a business stay of one week and it is now one of my top SPG hotels. The hotel management and staff are exceptional and more than once, they went above and beyond in order to ensure my stay was outstanding. It is centrally located and once you leave the frenetic street behind you, you enter the... More 

Was this review helpful? Yes 1
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Noidk, Thank you very much for your beautiful review, I think everyone at Keraton at The Plaza will join me in saying it was a pleasure to look after you. We are enchanted to know that in most aspects you were gratified with the service delivered by our ambassadors. I can assure you that your words will be passed... More 

Senior Contributor
23 reviews 23 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 6, 2013

Great hotel. The Keraton at the Plaza is tucked behind the Grand Hyatt Jakarta and linked to the Plaza Indonesia. It is an oasis of calm and tranquility away from the hustle and bustle of Jakarta’s busy streets. While the securities conduct their routine security check on incoming vehicle, the concierge get hold of the guest’s info. Upon reaching the... More 

Was this review helpful? Yes
IvanWidarmana, Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Huat88, Thank you very much for your beautiful review, I think everyone at Keraton at The Plaza will join me in saying it was a pleasure to look after you. I can assure you that your words will be passed on to everyone here especially to Ricky. We are all very proud of the hotel and your comments serve... More 

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#4 Spa Hotel in Jakarta
#5 Luxury Hotel in Jakarta
#5 Business Hotel in Jakarta
#6 Family Hotel in Jakarta

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