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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

#5 of 344 Hotels in Jakarta
Certificate of Excellence
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Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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246 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wellington, New Zealand
Top Contributor
287 reviews 287 reviews
115 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I’ve stayed here a few times and there have now been a few changes with Wiwit, the previous Chief Butler who I had so many accolades for, moving on to the next step in her career and stepping into her shoes is her protégée, Stefi, who I met on my visit here last month. Once again, I was allocated a... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear RayC888 Thank you for your feedback on your recent stay with us. I am delighted to hear that we continue to deliver the levels of service that you expect from a Luxury Hotel and that Steffi and Gitari in particular took such good care of you on your most recent visit. It is rewarding for all of the team... More 

Jakarta
Top Contributor
53 reviews 53 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One of the newest and top hotels in Jakarta, adjacent to probably one the best shopping malls complex. There are plenty of entertainments, restaurants, bars and shopping under the same roof. The rooms are big with big windows and big bathrooms, very minimalist and very clean and sleek. It has espresso machine as well and wifi in the rooms. The... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Rapri22 Thank you for your feedback on your recent stay with us. i am delighted to hear that you had an enjoyable time and appreciated our location attached to Plaza Indonesia as well as the food and beverage offerings that we provide in the hotel. Please do let me know when you plan to return and I will be... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Among the best city hotels I've visited in Asia - not flashy and grande, but rather discreet, elegant and full of nice surprises: Very nice property featuring serene lobby / cafe, a nice restaurant, very large rooms with great views and beautiful bathrooms. Special attention to details: remembering your preferred drinks and stocking (free) minibar with it, A/C pre-selected to... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear swiss_in_nyc Thank you for your feedback on your recent stay with us. I am delighted that as an SPG Platinum guests you enjoyed the services and facilities that we provide to our most loyal customers and that the personalised level of service that we offer makes us one of the best city hotels in Asia. Please do let me... More 

Amsterdam, The Netherlands
Contributor
19 reviews 19 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Keraton is simply The BEST! stayed with my son for the weekend, The hotel is simply amazing. the best location ( right in the heart of the city), beautifully designed, the staffs are amazing, friendly, professional, and very helpful. check in time is The best! We can check in from 7AM ( its their policy!) and late check-out too! the... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear MissP_ams Thank you for your feedback on your recent stay with us. I am delighted to hear that you think we are the BEST. Your feedback and comments on our breakfast and concierge team are much appreciated by the team. I hope that you enjoyed your visit this weekend and if I can be of any assistance please do... More 

Singapore
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in Keraton for 3 nights and it was awesome. Staff was friendly and extremely polite; true Indonesian hospitality. Hotel is connected to Plaza Indonesia and its across from Grand Indonesia. We had the Junior Suite and it's got a fantastic view. The bed was facing the glass wall windows with an automatic blinds. They even install the USB... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear slamsa Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an awesome stay with us and that the team took such good care of you. It is also great to know that you enjoyed the wonderful views from the beds of our Junior Suites. Please do let me... More 

Shanghai
Top Contributor
56 reviews 56 reviews
45 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location wise, Keraton at The Plaza is definitely at the most prestigious address in Jakarta. Walking distance to major government offices, business district, tourist attractions and two best shopping malls. Super convenient for everything. The building itself is very modern, the entrance was rather discreet, not every taxi driver knows it. The room is very big with Jakarta city view,... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear MinibearX Thank you for your feedback on your recent stay with us. I am delighted to hear that overall you had an enjoyable stay with us. I am concerned to hear of the challenges that you faced with regards to your room and this is something that I have already discussed with the Director of Engineering to ensure that... More 

Mumbai (Bombay), India
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Keraton at the Plaza was absolutely wonderful during my recent visit to Jakarta. From the time we landed at the airport, we were picked up by hotel car. Check in was great and with out too many questions i was escorted to the room. My butler was very knowledgeable and eager to help. From the room orientation to the suits... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Goldenkey_asia Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable time and that Hendri and the team took such good care of you. Please do let me know when you plan on returning and I will be delighted to assist you with your booking. Thank you... More 

jakarta
Contributor
13 reviews 13 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel again, this time for my wife's birthday. Put a note to the butler on reservation about the sewerage smell during our last stay & this time it was free from any smell. Service always fabulous, although there is a lack of sincerity among the front desk staffs compared to our previous visit, I mentioned this in... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Stefanus A Thank you for your feeback on your recent stay with us. It is great to know that you returned to stay with us again and that we delivered the level of service and experience that you were looking for. I am delighted that the team contacted you to follow on the feedback that you provided so that... More 

Medan, Indonesia
Top Contributor
68 reviews 68 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Keraton at the Plaza is a very discreet hotel that some of the taxi driver would think twice before realizing and knowing the building. Checking-in experience was nice. We were asked about our preferences - but quite frontal. In my opinion, it is better if the receptionist could asked more in a way of a casual conversation rather than asking... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Daniel J Thank you for your feedback on your recent stay with us. I am delighted that overall you had an enjoyable stay and that the team look after you so well. I appreciate the feedback you have given to ensure that we continue to improve the levels of service that we provide. In regards to the swimming pool... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was the absolute best hotel I have ever stayed at. I work in the hotel industry and I just want to take the time to say that from start to the absolute finish every minute of my stay was perfect ! I did use the facilities, the pool , spa , the restaurant and everything was perfect. The... More 

Was this review helpful? Yes 2
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Zig109 Thank you for your feedback on your recent stay with us. I am delighted to hear that as a fellow hotelier you enjoyed the levels of personal service that we provide to all of our guests. It is rewarding for all of the team to hear this. Please do let me know if you plan on returning and... More 

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