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All 314 Jakarta hotels

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Hotel   |   Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia (Menteng)
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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90%
Ranked #5 of 314 hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
arkleseizure Powhatan, Virginia
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165 people have reviewed this hotel

Traveler rating
    115
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28
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Houston, Texas
1 review
1 of 5 stars Reviewed 6 days ago NEW

I booked this hotel for my Mum who lives in Jakarta. I specifically told that this information is noted in the reservation. When she arrived, she had an unpleasant experience checking in. The receptionist requested that I needed to be there because it's a 'point redemption'. The so-called butler was nowhere to be seen to assist us. After a discussion,... More

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear atanudjaja Thank you for your feedback on your mothers recent stay with us. I am sorry to hear that the experiece that she receievd was not to the levels expected in a Luxury Hotel. we aim to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. I... More

Powhatan, Virginia
Top Contributor
63 reviews 63 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room: Stunning. Our 20th floor room had a living / bedroom / office area with an excellent view out into the city (at day or night). The bathroom was quite nice, with dual sinks, separate shower and tub, and a fairly high-tech toilet set (heated, variable flush, bidet, etc.). Interestingly, the main bathroom doors slid open so that you could... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear arkleseizure Thank you for your feedback on you recent stay. i am delighted to hear that you had such a good expereince and that the team looked after you so well. We strive to deliver high levels of personal service for all of our guests and it is pleasing to hear that you enjoyed this and that you wished... More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was only here for a night but my experience was nothing less than extraordinary. I was welcomed warmly and was offered a welcoming drink. My butler showed me all around the room and educated me on its layouts. I especially loved the spacious room and bathroom. Breakfast food was amazing as well, a lot of varities.

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear steffiemahlim Thank you for your feedback. I am delighted to hear that you had an enjoyable stay and that the butler team took such good care of you. Please let me know when you plan on retuning and I will be happy to assist you with your booking. Thank you Giles More

Singapore, Singapore
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there in July 2013 with 3 of my besties! Check-in was good, all staff are well groomed and converse in good English. Nice and private lobby. They had a 24 hours c/in, c/out system in place. What makes this an ideal hotel - There is an entrance in the lobby area which connects you to Plaza Indonesia shopping mall.... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear welovevacations4 Thank you for your feedback on your stay with us. I am delighted to hear that you had an enjoyable time and appreciated our 'Your Own Time' check in and check out policy. I am pleased to hear that you appreciated the levels of personalised service that we offer and that Cynthia took goood care of you in... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 weeks ago

I felt so let down and disappointed after inviting guests here on Sunday evening to break the fast with a meal at one of my previously favourite restaurant locations in Jakarta. I can't fault The Keraton on a Sunday Brunch because the food is normally amazing but Sunday evening was really not what I expected, especially from an SPG member... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Sawah77 Thank you for your feedback on your experience last Sunday night at Bengawan. I am concerned to hear that the buffet offering for Buka Puasa was not up to the standard that you would expect having visited us for brunch. Our aim is to exceed our guests expectations at all times and I am sorry that on this... More

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have mixed feelings regarding this hotel. It is supposed to be all about luxury, but sometimes I fail to feel luxurious. There were small flaws that we are not supposed to find in a five-star and high-end hotels. The best part of this hotel is that it doesn't have check-in time and check-out time. So you can check in... More

Was this review helpful? Yes 2
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Annaleechan Thank you for your feedback. I am sorry to thear that this is the expereince that you had whilst staying with us. Our aim is to exceed your expecations at all times and I am sorry that on this occasion we failed to do so. I will certianly be addressing this with the butler and hosuekeeping teams to... More

Kuala Lumpur, Malaysia
Top Contributor
91 reviews 91 reviews
68 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed twice in 2 weeks, the first in a junior suite overnight, and the second for 3 nights in a grand deluxe room. I don't think that the junior suite is a significant difference to the grand deluxe room as the bedroom remains the same configuration and I still prefer the location and layout of the bathroom of the... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Siglo Thank you for your feedback. I am delighted that you had so many positive expereinces on your recent stays with us and like the location of the hotel. At lunchtime we normally have an international buffet available as well as Mexican, howver due to Ramadhan the buffet is not currently available. This will change from the begniing of... More

jakarta
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have a wonderful experience at this hotel! very spacious luxury room and staff are beautiful. view from our room are fantastic esp at night. excellent!!! looking forward to celebrate new year here at Keraton Hotel :)

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear deela27 Thank you for your feedback. I am delighted to hear that you had a good stay and will be returning to stay with us for new year. Please let me know when you want to make your bookings and I will be ahppy to assit you with this. We look forward to welcoming you back again then. Thank... More

Toronto, Canada
Top Contributor
99 reviews 99 reviews
99 hotel reviews
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stay at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia on 06/08/2014 to 06/09/2014 The hotel location is beside Grand Hyatt Jakarta and adjacent to the opulent shops of Plaza Indonesia. The Hotel building, Service provided, room are fantastic but the room floor was very squeaky and uneven or rather bumpy.... More

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Albertusguntur Thank you for your feedback on your recent stay with us. I am delighted that you enjoyed the service that we provided. I am sorry that you did not feel that the room you received was an enhanced room for an SPG Gold member. We work to put all of our SPG Gold members subject to availability into... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

You couldn't help to guess this was going to be a luxurious experience when you booked...but after you checked in, you found all of these... the hotel floor was very squeaky and uneven or rather bumpy ( it wasn't done right..).you could even hear your neighbour's walking. Air conditioning was not working properly...sometimes it got too cold then it turned... More

Was this review helpful? Yes 3
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear bunnymouse Thank you for your feedback on your recent stay with us. I am concerned to hear of the challenegs you gfaced with reagdrs to the maintenance in your room and that your rooms were not ready upon arrival. Our aim is to exceed out guests expectations at all times and I am sorry that on this occasion we... More

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#3 Romantic Hotel in Jakarta #4 Spa Hotel in Jakarta #4 Business Hotel in Jakarta #5 Luxury Hotel in Jakarta #13 Family Hotel in Jakarta
Hotel Class
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 
Number of rooms
140

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