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All 297 Jakarta hotels

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Hotel   |   Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia (Menteng)
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92%
Ranked #3 of 297 hotels in Jakarta
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
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130 people have reviewed this hotel

Traveler rating
    91
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    2
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20
14
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64
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

No need to use too many words to express the quality of my stay: EXCELENT! All details where taken in to consideration up to the smalest one; staff friendly, anticipating the needs, going the extra mile. Fantastic facilities with very good maintenance. Just loved it! Definitely an experience to repeat.

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Vancouver, Canada
Top Contributor
53 reviews 53 reviews
51 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Personalized stationery and a butler you can ping with Whatsapp.... now that's pretty unique. Whoever is running this hotel is kicking it up a notch with some out of the box ideas like Japanese style toilets in the suite, complimentary fitness instruction at the gym, and a la carte happy hour. Not everything may stick but these guys are pushing... More

Was this review helpful? Yes 3
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Juraj L Thank you for your feedback. I am delighted to hear that you enjoy the way that we are working to evolve the levels of personalised service that we provide to our guests and especially that you like the whats app functionality. It is pleasing to know that these are apprecaited and we will continue to work on... More

Bali
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Keraton is one of my favorite business hotels I have ever stayed at. All the positive reviews on TripAdvisor are true. Very quiet hotel, one of the best locations in Jakarta central business district and no hotel night clubs. One can focus on business while being connected to Plaza Indonesia which is one of my favorite shopping malls in... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear EdwardBali Thank you for your feedback. I am delighted that you think Keraton is one of your favouite business hotels. The feedback on the areas you wish to have improved are most welcome as we wish to continue to evolve our levels of service. I have emailed you directly to dicuss these in detail with the aim of improving... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

In the morning before I go to worki met one butler name Rifky and asked him to checked about budget airline to go to Bali.And I told him to call me or send a letter to my room.When I came from work I got no information or note ,just nothing... On the lobby when I was about to asked for... More

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Lop25 Thank you for your feedback on your recent stay with us. I am sorry that your butler expereince did not deliver the service that you would expect from a Luxury Hotel. Our aim is to exceed our geusts expectations and I sorry that on this occasion we failed to do so. This is certianly something that I will... More

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 1 night and i wish i have more time in this hotel. Hotel is adjacent to plaza indonesia which is very convenient. The hotel room design is wonderfully designed and furnished. Bed is very clean and comfortable. Great working area and sitting area to relax. The bath room is heavenly which puts westin heavenly bath to shame.... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear magicfite Thank you for your feedback on the hotel. I am delighted to hear that you think Keraton is heaven. It is rewarding for all of the team to receive feedback such as this. Please let me know when you plan to return and I will be delighted to assit you with your booking. Thank you Giles More

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Was surprised that the Keraton is part of the Sheraton Group. A really boutique hotel..there are no big lobby to greet you but friendly receptionist. The rooms are huge...with TV Screen even on the writing desk. Everything in the room is modern, the curtains automated..all from a remote. Apple chargers.. A huge Bathroom with 2 wash basin, a big bathtub... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear rweston088 Thank you for your feedback on your recent stay with us. I am delighted to hear that you had an enjoyable stay and were pleasantly surprised that we are part of Starwood's Luxury Collection. Making travel less stressful for our guests is a key focus of ours and so i am delighted that you appreciated the take away... More

Gurgaon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located right in middle of everything. And is internally connected to the Plaza - a huge and buzzing mall. Staff was courteous and very professional. The room itself was extremely well done. I loved the high ceiling and large glass walls. The restaurant has a vegetarian menu for people like me, and the chef is very friendly...... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear bhuwan18 Thank you for your feedback on your recent stay with us. I am delighted that overall you enjoyed the hotel. I am sorry that the laundry service did not live up to the service in other areas of the hotel and this is certianly something that I will address with the team. Please let me know when you... More

Leipzig, Sachsen, Germany
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

The Hotel is so far one of the highest graded experiences I had. I did arrive at 11:00 my room was still in preparation. I received a espresso on the house and 10 minutes later everything was set and done. The rooms are spacious with an interesting interior design, definitely ot the standard business setup. Personnel always call you by... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Norbert K Thank you for your feedback on your recebt stay with us. i am delighted to hear that you has such a good expereince. Our aim is to make your stay as personal and relaxing as possible and it is rewarding for the team to here that you enjoyed this. Please do let me know when you plan... More

great neck n.y.
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 13, 2014

After a long day in the bustling frenetic ,traffic crazy, city of Jakarta, this hotel is like stepping into a Zen retreat. Tucked away but attached to the main Plaza Mall in the city center is a hotel that is discrete, quiet and professional.All the staff are eager to please and know you by name within a few hours of... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear michael c Thank you for your feedback on your recent stay. I am delighted to hear that you enjoyed your stay with us and that you like the quality of our offering and service in both the rooms and restaurants and bars. I will certianly follow up on your comment about the towels. Please let me know when you... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

Spend a night in Keraton and must admit I was very impressed. I spend ~100 nights a year in hotels, and this was the first luxury hotel that all the things right. Fantastic large rooms, friendly staff, stylish bath & shower. Very well done. But what impressed me most was that they had all the small things right e.g., one... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Ferry G Thank you for your feedback. I am delighted that we got all of the things right. The team spent a considerable amount of time focusing on the small items that make the difference and it is rewarding to hear that you enjoyed these. Please let me know when you plan on returning to Jakarta and I will... More

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 297 hotels in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Official Description (provided by the hotel):
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 
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