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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Certificate of Excellence 2014
Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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237 reviews from our community

Traveler rating
    163
    53
    12
    5
    4
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36
28
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116
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was the absolute best hotel I have ever stayed at. I work in the hotel industry and I just want to take the time to say that from start to the absolute finish every minute of my stay was perfect ! I did use the facilities, the pool , spa , the restaurant and everything was perfect. The... More 

Was this review helpful? Yes 2
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Zig109 Thank you for your feedback on your recent stay with us. I am delighted to hear that as a fellow hotelier you enjoyed the levels of personal service that we provide to all of our guests. It is rewarding for all of the team to hear this. Please do let me know if you plan on returning and... More 

Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Connected to the plaza Indonesia, offers convenience since Jakarta faces traffic jams most of the time. Room is so much bigger compared to the other hotels & have high ceilings which is a plus point. Service was pretty good except they mistook my luggage with a friend's and placed it at her room. Breakfast was alright, nothing to shout about.... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear lunasea56 Thank you for your feedback on your recent stay with us. I am delighted that overall you had an enjoyable stay with us. I apologies for the luggage mix up and will address this with the associate concern to ensure that they are retrained appropriately. Please do let me know when you plan on returning and I will... More 

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The Keraton really borders on the boutique type of property - modern design combined with hard to find entrance and lobby. What really stands out in the area of services is the very special treatment that they give to SPG members - especially Platinum. In the small details - I noticed that there was the traditional stationary, but customised with... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Bruce_Tripwarriors Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the levels of hospitality and service that we provide and in particular that as an SPG Platinum guest you appreciated the amenities we provide for our most loyal customers. Please do let me know when you plan on returning... More 

Gstaad, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Before arriving I received a welcome not asking about my preferences - my room temperature was set to my preferred temperature, my favourite music was playing, my favourite drink and snack were there to welcome me. It is these small touches that lift this superlative luxury hotel to another level. The rooms are extremely spacious and well equipped and comfortable.... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Jane T Thank you for your feedback on your recent stay with us. I am delighted to hear that you liked all the small personalised touches that we provide to ll our guests. We truly believe that it is these touches that help remove the stress of travel from our guests. Please do let me know when you plan... More 

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Having stayed in several hotels in Jakarta, Keraton is my favorite: very spacious rooms, attentive service and convenient location, next to The Plaza Mall You can select online your "welcome drink" as well as the room temperature... and it will be ready at your room for you

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear S-Kuala_Lumpur Thank you for your feedback on your recent stay with us. I am delighted to hear that we delivered your preferred welcome drink and room temperature setting for you upon your arrival and that this helped to make us one of the best hotels in Jakarta. The team are all delighted to hear this. Please let me know... More 

Stamford, Connecticut
Top Contributor
58 reviews 58 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I should begin with- "Jakarta is not my favorite place." But this hotel- frankly- will make me volunteer for this business trip again and again. Before arriving, you'll receive an email with a survey- asking things like, what temp. you like your room at, what snacks you like, what hot beverage, what music- Because when you arrive- all of those... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Jamies_oyster Thank you for your feedback on your recent stay with us. I am delighted to hear that you appreciated the personalised service that the team provide to all of our guests and that you managed to take advantage of Your Own Time early check and and leate check out program. Please let me know when you plan to... More 

Phoenix, AZ
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came to Jakarta on a lark with a very inexpensive airfare and did not know what to expect. The staff at the hotel was helpful in every way. For example, when we wanted to visit the local trade mart, one of the doormen walked us there, showing us the neighborhood along the way. The restaurant in the hotel is rated... More 

Was this review helpful? Yes 2
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear PhoenixCMC Thank you for your feedback on your stay. I am delighted to hear that you think this is one of the best Starwood Hotels you have stayed in and that you appreciate the levels of service and hospitality that we provide to our guests. it is rewarding for all of the team to receive this feedback. Please let... More 

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

very pretty, but don't like the floor. the floor looks very very old and white. also the water tap can be a bit confusing. other than that it seems ok and not too bad...really likes the access to the mall

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear new_jkt Thank you for your feedback on your recent stay with us. I am delighted that you enjoyed your stay with us and am sorry that there appeared to be an issue with your floor. We will certainly investigate and resolve this. Please do let me know if you plan to return and I will be happy to assist... More 

Hong Kong
Top Contributor
66 reviews 66 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 3 nights. Overall it is excellent stay especially if your activity center around Plaza Indonesia. A couple of things to consider, lack of outdoor space ( it is perfectly fine for most people ) and the sound proof is a bit lacking ( confused by neighbors doorbell and some time you could hear people talking outside). The breakfast... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear hktransplant Thank you for your feedback on your recent stay with us. I am delighted to hear that you had an enjoyable stay and particularly liked our breakfast offering. Please do let me know if you plan to return and I will be happy to assist you with your booking. Thank you Giles More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay on saturday check in at 10 pm I dont like the receptionist her name is neni not polite and no smile please improve the services at the receptiont,bad services,not welcome,please improve that neni and please say thank you to the customer so we feel comfortable ur service was very bad

Was this review helpful? Yes 2
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear RatBznKklan Thank you for your feedback on your recent stay with us. I am sorry to hear that the service you received from Neni was not to the level that you would expect from a Luxury Hotel. This is something that we will be discussing with her to ensure that she understands how to consistently delivery the levels of... More 

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Number of rooms: 140
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Hotel Style:
#5 Romantic Hotel in Jakarta
#5 Business Hotel in Jakarta
#6 Spa Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#10 Family Hotel in Jakarta

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