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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

#6 of 345 Hotels in Jakarta
Certificate of Excellence
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Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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253 reviews from our community

Traveler rating
    174
    57
    12
    5
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

First time staying at the Keraton and not a pleasant experience! Though I'm a starwood platinum member, I have always stayed at Shangri La in Jakarta. Decided to give Keraton a try - Firstly, the room was not ready at 5pm and we are not talking about early check in here and moreover no real consideration for being a platinum... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear RKarumb Thank you for your feedback on your recent stay with us. I am sorry to heat that you did not have an enjoyable experience on your first stay with us. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. I have already... More 

Atlanta
Top Contributor
59 reviews 59 reviews
47 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This property is a complete steal for only 12k SPG points as it is on par with any St. Regis I've stayed at and also includes a butler. As a SPG Platinum member we were upgraded to a Junior suite on the 17th floor. The ceiling were 2-3 stories tall and the room was glass on 3 sides with motorized... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Muntz73 Thank you for your feedback on your recent stay with us. I am delighted to hear that as an SPG Platinum member you had an enjoyable experience with us and the team took such good care of you. Please let me know when you plan to return and I will be delighted to assist you with your booking... More 

HK
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The Keraton is one of the "newer" hotels on the block, and conveniently located next to a shopping mall (with internal access to the mall). The lobby is exquisitely decorated. I got a room on the 9th floor. The room is spacious with king size bed, desk, sofa, automated blinds, Bose sound system and personalised stationery. The only downside is... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Sunshinetips Thank you for your feedback on your recent stay with us. I am delighted to hear that overall you had an enjoyable stay with us. I appreciate the feedback on the associates available when you arrived and will certainly discuss this with the front office team to ensure that this is improved. We will work on fixing the... More 

Evanston, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was without a doubt the best hotel experience I've ever had, from beginning to end. First, planning my stay (for honeymoon) was great. Emailing a sales rep with travel and transportation plans facilitated a smooth arrival, and we were upgraded to a suite due to our special occasion. The room had a BEAUTIFUL view, automated blinds, office space with... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Evan S Thank you for your feedback on your recent stay with us. I am delighted to hear that you had one of the best hotel experiences ever for your honeymoon and you appreciated the personalised levels of service that the team were able to provide for you.. It will be rewarding for Franco and all of the team... More 

Singapore, Singapore
Top Contributor
63 reviews 63 reviews
44 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything about this hotel is 5-star. From the gigantic room size, magnificent bathroom, fully automated light-diffusing equipment, the immaculate service, to the delicious breakfast, this is THE hotel to book. However, the immense noise from the construction in front of the hotel drove us nuts - from 7am to 10pm! We found out from the front office that it's only... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Mumbailing Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the hotel and services so much and that we are THE hotel to book. The team will be delighted to hear this. I am sorry that the noise from the land adjacent to the hotel disturbed your stay. We... More 

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fantastic hotel we had such a lovely time. I was a bit apprehensive at first going with 2 small children, but all the staff were wonderful. This is a boutique 5 star hotel and is more intimate then all the other large 5 stars. The rooms are so much bigger, the restaurant is superb. The choice and quality is just... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear rhorsfall Thank you for your feedback on your recent stay with your family. I am delighted to hear that you all had an enjoyable stay with us and that the team looked after you and your children so well. Please do let me know if you plan to return and I will be delighted to assist you with your... More 

Wellington, New Zealand
Top Contributor
302 reviews 302 reviews
118 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I’ve stayed here a few times and there have now been a few changes with Wiwit, the previous Chief Butler who I had so many accolades for, moving on to the next step in her career and stepping into her shoes is her protégée, Stefi, who I met on my visit here last month. Once again, I was allocated a... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear RayC888 Thank you for your feedback on your recent stay with us. I am delighted to hear that we continue to deliver the levels of service that you expect from a Luxury Hotel and that Steffi and Gitari in particular took such good care of you on your most recent visit. It is rewarding for all of the team... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

always love this hotel so much...almost every weekend stay here..when check in process very nice,the staff is very welcome,very fast process,the hotel lobby very nice design,and the hotel room is very big,with great amenity,comfy bed,and amazing skyline city view..modern amenity,i love the bathtud..they give me a stationary with my personal name,they have a personal butler,so if we need anything,we can... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear christiankereh Thank you for your feedback on your recent stays. I am delighted to hear that you enjoy the facilities and service that we provide to our guests and that you keep returning to us. We look forward to welcoming you back home next weekend. Thank you Giles More 

Jakarta
Top Contributor
73 reviews 73 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the newest and top hotels in Jakarta, adjacent to probably one the best shopping malls complex. There are plenty of entertainments, restaurants, bars and shopping under the same roof. The rooms are big with big windows and big bathrooms, very minimalist and very clean and sleek. It has espresso machine as well and wifi in the rooms. The... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Rapri22 Thank you for your feedback on your recent stay with us. i am delighted to hear that you had an enjoyable time and appreciated our location attached to Plaza Indonesia as well as the food and beverage offerings that we provide in the hotel. Please do let me know when you plan to return and I will be... More 

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 21, 2015

Among the best city hotels I've visited in Asia - not flashy and grande, but rather discreet, elegant and full of nice surprises: Very nice property featuring serene lobby / cafe, a nice restaurant, very large rooms with great views and beautiful bathrooms. Special attention to details: remembering your preferred drinks and stocking (free) minibar with it, A/C pre-selected to... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear swiss_in_nyc Thank you for your feedback on your recent stay with us. I am delighted that as an SPG Platinum guests you enjoyed the services and facilities that we provide to our most loyal customers and that the personalised level of service that we offer makes us one of the best city hotels in Asia. Please do let me... More 

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