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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Hotel   |   Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia (Menteng)
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Ranked #6 of 325 Hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Verena S Portland, Oregon
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208 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

When I first saw where my family made reservations for us, I thought this was going to be a Sheraton ripoff. Boy was I wrong. The Keraton is hands down the nicest hotel I've ever stayed at. From the gorgeous lobby to the incredible rooms, this is an absolute dream hotel. Highlights: - Beds like a cloud that wrap you... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Verena S Thank you for your feedback on your recent stay with us. I am delighted to hear that you think we are heaven in the city and enjoyed your stay with us. I will certainly pass on your comments to the restaurant team about how much you enjoyed breakfast. Please let me know when you return to Jakarta... More

Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second stay with Keraton at The Plaza and I still think you guys are the best hotel in Jakarta!!! Check in process was smooth and I like where you have the sign for the guest elevator up on the wall now so less confusing for the guess to find their way. I love the lobby lounge, it... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear pinkfransis Thank you for your feedback on your recent stay with us. I am delighted that you returned from a 2nd stay and that we are now your home away from home in Jakarta. It is great to hear that you enjoyed our express check in service and the personalised stationary in your room. Please let me know when... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

For the second time recently, I went to the Keraton on a work trip and it is a hotel I couldn't recommend higher to anyone for a business or leisure trip On arrival to my room I was greeted with a letter from my personal butler welcoming me back and noting that they remembered I liked beer so there was... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Aaron M Thank you for your feedback on your recent stay with us. I am delighted that you returned from a 2nd stay. It is great to hear that the butler team such good care of personalizing your stay for you and that this made your stay so enjoyable. Please let me know when you plan on returning and... More

Bandung, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The room is large and clean, with 2 queen bed and 2 TV.. so kids no more fighting for watching movie... convenience hotel since connecting with Plaza Indonesia mall ... for welcome snack... kids will love it...(not a boring fruits) bathroom quite modern.. complete amenities and u can find around 7 clean towel...(some 5 stars hotel give only 2 towel)... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear yenny c Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed our rooms and that the breakfast was so good. We love the fact that we allowed you to check out at 5pm with no additional charge and that this was appreciated. Please let me know when you plan... More

1 review
5 of 5 stars Reviewed 2 weeks ago

For the second time recently, I went to the Keraton on a work trip and it is a hotel I couldn't recommend higher to anyone for a business or leisure trip On arrival to my room I was greeted with a letter from my personal butler welcoming me back and noting that they remembered I liked beer so there was... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Aaron M Thank you for your feedback on your recent stay with us. I am delighted to hear that you think we are absolutely brilliant and that you liked the personal service that you received from the butler team . Please let me know when you plan on returning and I will be happy to assist you with your... More

Labuan Island, Malaysia
Contributor
16 reviews 16 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Luxury hotel. We were staying here for 4 days and 3 nights. The staff are very helpful and friendly. We even have our own butler and that impressed me. The room is clean and spacious. They have 2 queen bed, work desk, and sofa set. Really love the design and also the deco. The bathroom is spacious and modern english... More

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear VeeYHM Thank you for your feedback on your recent stay with us. I am delighted to hear that you think that we are the best and it feels like home. The team are delighted to hear this. Please let me know when you plan on returning to Jakarta and I will be delighted to assist you with your booking.... More

Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Been to Jakarta many time, first time in this hotel. The hotel looks grand at the first look, the room and everything but if you look more details the room and service really not up to standard. 1. I called for turn down service, the night I came back, no one make up the room at all. 2. The staff... More

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear EricOei2014 Thank you for your feedback on your recent stay with us. I am disappointed and concerned to hear of the service levels that you received on your recent stay with us. Our aim is to exceed our guests expectations at all times I am sorry that on this occasion we have failed to do so. In regards to... More

Hong Kong
Top Contributor
99 reviews 99 reviews
70 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

By far the best hotel I have stayed in in Jakarta. ( But avoid the rooms facing the mosque ) Location next to Plaza Indonesia - can't be beat. Lots of entertainment and dining options a stone's throw away. Private and quiet exit Service - excellent 24 hour use of the room. E.g check in 7 pm check out 7... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear flitting_bird Thank you for your feedback on your recent stay with us. I am delighted to hear that you appreciated so many aspects of the hotel especially the ability to be able to check in early and check out late at not additional charge. Please let me know when you plan on returning and I will be delighted to... More

Bali, Indonesia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

in short... I stayed there for two nights with a friend to attend a birthday party in Jkt. love the location, right in the heart of Jakarta, easy access to Plaza Indonesia the breakfast was really amazing. the lux spacious room, =)

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear DeonArdi Thank you for your feedback on your recent stay with us. It is pleasing to know that you that you had such an enjoyable time and particularly enjoyed the breakfast experience. Please let me know when you plan on returning and I will be happy to assist you with your booking. Thank you Giles More

Hong Kong
Top Contributor
50 reviews 50 reviews
38 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Centrally located within the city centre and close to Plaza Indonesia, Keraton is a comfortable hotel to stay in. Rooms are large, modern and the beds are comfortable. Breakfast service is great - gd selection and delicious. What we felt merits the mgt's attention is the state of the rooms and this after we stayed with the hotel twice in... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear glnomad Thank you for your feedback on your recent stay with us. I am delighted to hear that you had an enjoyable experience and thought that breakfast service was great. In regards to the maintenance of the rooms we have identified some upgrades that are currently being made to the air conditioning and flooring in some rooms. This is... More

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Number of rooms: 140
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