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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

#6 of 352 Hotels in Jakarta
Certificate of Excellence
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Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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266 Reviews from our TripAdvisor Community

Traveler rating
    184
    60
    12
    5
    5
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44
32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
192 helpful votes 192 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

One of those hotels located in the center of Jakarta; not the most expensive one, but I'm almost sure it has the first-class service in the area. Seems like the entrance security already has the guests' list (since they were asking my name and checking on their notes), so on the way to the lobby itself is really private. Sitting... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear deadesu Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the personal level of service that the team offer to our guests at Keraton. Please do let me know when you plan on returning and I will be delighted to assist you with your booking. Thank you Giles More 

Moscow, Russia
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

living close to the Keraton, last year in Jakarta, we decided to go on a Sunday brunch followed by a facial massage and treatment... we were lucky since a Greek chef from a sister hotel was on visit during the brunch and introduced Jakarta to some typical Greek dishes and the brunch had a greek touch... we were told that... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Guy W Thank you for your feedback on your brunch and spa experience with us. I am delighted to hear that you enjoyed the food and champagne for our brunch and the products used at the spa. Please do let me know when you would like to book again for brunch as it is now available on Saturday and... More 

Doha, Qatar
Top Contributor
90 reviews 90 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to start by saying, the rooms are incredible. Spacious, clean and mega comfortable. The bed is amazing but the electronic toilet thats some getting used to. The service is fantastic, honestly, very attentive. My only criticism isn't really the fault of the hotel but SPG. If you book through the SPG and use the prepay rate, there is... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Aziz S Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay with us and that the service you received was so fantastic. Thank you for the feedback on SPG benefits we will certainly review this. Please let me know when you plan on returning and I... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This is truly first class business hotel... with butler by your side and everything is indeed possible (e.g. in buy you a medicine from pharmacist, get you a taxi virtually anywhere in Jakarta). They will remember you by name and they will remember your habits, likes and dislikes and would adjust accordingly... this is the hotel where all the strategic... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Fajar A Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the services that the hotel offers and that the butler team took such good care of you. Please let me know when you plan on returning and I will be delighted to assist you with your booking. Thank... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Being a royal SPG member, my recent stay with Keraton has taken my experience as a platinum member to a new level. Apart from the usual benefits as a platinum member, I was tremendously mesmerised by the team members and service delivered, professional, customised and friendly. There was no pretend service. Thank you Chandra, Tasya, the opening team at Keraton... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Sean L Thank you for your feedback on you recent stay with us. I am delighted that as a loyal SPG Platinum guest that the team looked after you so well and that you feel that Keraton is your home away from home. Please so let me know when you plan on returning and I will be delighted to... More 

Greenwich, Connecticut
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a great stay at the Keraton. The room is modern, and spacious. Great personal service; always remembering my preferences and name. Also one of the best breakfasts I've ever had, including ordering off the a la carte menu, which is included in the price.

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Stephen B Thank you for your feedback on your recent stay with us. I am delighted to hear that the team delivered all of you personal preferences and addressed you by name. It is rewarding for the team to receive this feedback. Please do let me know when you plan on returning and I will be delighted to assist... More 

Kl
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

It was a great stay. Large rooms as expected with excellent service. Breakfast was superb. There's an alacarte menu on top of the buffet spread. But I think 10am is a bit too early to end the buffet for someone on holiday like me where i only got to breakfast at 9ish. The pool- i wanted to swim with my... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Piggiezmanda Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable time with us and appreciated our breakfast offering. I appreciate your feedback on the pool and this is something that we continue to work on. Please do let me know when you plan on returning and... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Came for 2 days of work in Jakarta. Had stayed at Ritz Carlton before. The Keraton is fantastic! The rooms are huge with high ceiling. Bathroom is large, clean, and has the best amenities you can ever find in any 5 star hotels. The Japanese style toilet is especially much appreciated! Very nice pool and modern well equipped gym. Breakfast... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear razaliep Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the product and services that we provide and that you believe we are the best hotel in Jakarta. It is very rewarding for all of the team to hear this. Please do let me know when you plan on... More 

Singapore
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Anyone planning a business or personal trip to Jakarta should look no further than the Keraton At The Plaza. It is truly appropriately named "Luxury Collection" and lives up to its reputation. It is no incident that it is named so. The food on the executive floor is outstanding, it is commensurate with any top level restaurant and it is... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Georges888 Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such a positive experience and that Lamberto and the team took such good care of you. I appreciate the feedback on our Executive dining options and hope that you will be able to return to use soon so that... More 

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 1 night, escaping the city's hectic. So impressed with the room, spacious and modern, the bathroom is amazingly well decorated. Lighting of the room are superb. Kids really love the electrical curtain shades. Breakfast is also delicious with various food served. Getting around the area was really easy, there's a direct access to Plaza Indonesia & The... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear uTie Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the facilities and service that the hotel offer to our guests and that you were able to make the most of the direct access to Plaza Indonesia. Please let me know when you plan on returning and I will... More 

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