We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Hotel website
Hotel deals
Special Rate
Book Early, Save More!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
Professional photos View all
Browse nearby
Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
Write a Review

227 reviews from our community

Traveler rating
    155
    51
    12
    5
    4
See reviews for
36
25
16
113
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (227)
  • Mar-May only
    (52)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (57)
All months
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

My first visit here in Aug 14 was great. Second time around in January 2015 I feel service standards have dropped. (1) Butler did not leave his contact details in the room. (2) Complementary pressing was not offered. (3) The floor has a squeaky sound (4) there were water stains outside toilet wall (5) shower pressure was terribly low. The... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Jalil R Thank you for your feedback on your recent stay with us. I am concerned to hear that the experience that you received was not up to the level of your previous stay with us. Our aim is to continually exceed our guests expectations and the feedback you have provided has already been shared with the management team... More 

Bengaluru
Contributor
15 reviews 15 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm already looking forward to visiting again! That's the impression the hotel has left me with. I'm not sure if it was because I was an SPG Gold or whether I had called in advance to confirm - but whatever the case, the room was beyond compare. Large, Spacious, well lit and had massive windows to the outside world -... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear ImGOing Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay and look forward to returning to us. We will certainly look at your suggestions for instructions for the Bose sound system and the vegetarian options. When you return please let us know and we will... More 

Jakarta
Top Contributor
61 reviews 61 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights at the Grand Deluxe + End to end window, great view + Great room size + Great breakfast, especially the lobster benedict and the wagyu - Room finishing touch can be better and creaking noise floor - Room cleanliness is below par, lot dust, some spider web i found here and there - Indoor pool is... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear jrifter Thank you for your feedback on your recent stay with us. I am delighted that you enjoyed the hotels location and appreciated the quality of the a la carte breakfast dishes that we off er to all of our guests. I am concerned to hear that there were some cleanliness issues with your room and I will address... More 

Dallas, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Keraton is easily one of the nicest hotels I have stayed at, and the service was incredible. When checking in, I was asked when I would be leaving on my departure day. The hotel immediately offered to let me keep my room until I was leaving for the airport in the late afternoon. This was a great luxury before... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear KDR2014 Thank you for your feedback on your recent stay with us. I am delighted to hear that we are one of the nicest hotels you have stayed in and that you appreciated all of the small personalised touches that we provide to all of our guests. Please let me know when you plan on returning and I will... More 

Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Also the hotel is connected to Plaza Indonesia, a nice high-end mall in Jakarta. Staff are very helpful and professional. Spa is good. Rooms are very nice. I enjoyed the stay there, and if I am to visit Jakarta again then I would stay there too.

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear RRafia Thank you for your feedback on your recent stay with us. I am delighted to hear that you had such an enjoyable stay and found some time to relax and enjoy the spa as well. Please let me know when you plan on returning and i will be happy to assist you with your booking. Thank you Giles More 

San Francisco, California
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are huge and luxurious. Large comfortable beds, a lounge area, an office area, a HUGE bathroom, and plenty of storage space. Great views through floor to ceiling windows, with really high ceilings. The restaurants are pretty good, but I grew tired of the same food after a few days. Large buffets for breakfast and lunch, and mexican for... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear ShaneFleming Thank you for your feedback on your recent stay with us. I am delighted to hear that overall you had an enjoyable stay and appreciated the product and service that the hotel offers to our guests. Please let me know if you plan to return to Jakarta and I will be delighted to assist you with your booking.... More 

Hong Kong, China
Top Contributor
63 reviews 63 reviews
55 hotel reviews
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As a SPG member, I frequently choose the Starwood Chain - even most of the time, this chain don't make me satisfied (you can see my review in St.Regis Bali), but this time Keraton @ The Plaza gives me a WOW factor... Positives: +I stay here using a prepaid discount voucher, buy that voucher from Travel Agent in Indonesia. The... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear FSB_81 Thank you for your feedback on your recent stay with us. I am delighted to hear that you think that Keraton provides service levels above those of St Regis, it is rewarding for all of the team to receive this feedback. Please let me know when you plan on returning and I will be delighted to assist you... More 

Mumbai (Bombay), India
Contributor
18 reviews 18 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This place was recommended by a colleague of mine and I said sure, lets give it a try. Boy was I glad that i took it up. This place is bang in the middle of a shoppers paradise, apart from that the property and the service is exceptional. The rooms as i mentioned are fit for kings, i mean it... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear zacler Thank you for your feedback your your recent stay with us. I am delighted to hear that you keep returning to us as you appreciate the levels of service and hospitality that we provide to our guests. It is rewarding for the team to hear this. Please do let me know when you plan on returning and I... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed around 4 times here since they first opened. Great location as it's connected to high end shopping mall, and is in financial district. Always got upgraded to suite as SPG Plat, of which i was always grateful. Huge room with wall size window, high ceiling, and automatic blinds with good coverage to keep the room dark, which really... More 

Was this review helpful? Yes 3
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear J M Thank you for your feedback your your recent stay with us and returning to us for a fourth time. I am delighted that you continue to enjoy stay at the hotel and especially that you appreciate the location and the services that we provide for our SPG Platinum guests. I am concerned that the service on your... More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed December 21, 2014

This is the 2nd time I am staying in Keraton. As usual, staff are polite, helpful and all smiles. However, the toiletries were not replenished for 3 days and each time I had to call resupply. Also, on one fateful day, I noticed a black patch/stain on the face towel before I used it to clean my face. Thank goodness.... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear VictorLME Thank you for your feedback on your second stay with us. I am concerned to learn about the challenges that you faced on your return visit to us. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. I have spoken with the... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Keraton at The Plaza, a Luxury Collection Hotel, Jakarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Despegar.com, Travelocity, Asiatravel.com Holdings, TripOnline SA, Odigeo and Tingo so you can book your Keraton at The Plaza, a Luxury Collection Hotel, Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#4 Romantic Hotel in Jakarta
#6 Spa Hotel in Jakarta
#7 Business Hotel in Jakarta
#8 Luxury Hotel in Jakarta
#9 Family Hotel in Jakarta

272 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (211)
Viewed
Hotel & grounds (17)
Viewed
Dining (22)
Viewed
View from room (7)
Viewed
Room/suite (88)
Viewed
Bathroom (33)
Viewed
Pool/beach area (7)
Viewed
Business center/function rooms (1)
Viewed
Other (36)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Hotel & grounds (30)
Viewed
Room/suite (13)
Viewed
Dining (8)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (5)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay