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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Certificate of Excellence 2014
Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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Keraton at The Plaza, a Luxury Collection Hotel, Jakarta
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217 reviews from our community

Traveler rating
    150
    47
    11
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    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is the 2nd time I am staying in Keraton. As usual, staff are polite, helpful and all smiles. However, the toiletries were not replenished for 3 days and each time I had to call resupply. Also, on one fateful day, I noticed a black patch/stain on the face towel before I used it to clean my face. Thank goodness.... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear VictorLME Thank you for your feedback on your second stay with us. I am concerned to learn about the challenges that you faced on your return visit to us. Our aim is to exceed our guests expectations at all times and I am sorry that on this occasion we have failed to do so. I have spoken with the... More 

Senior Contributor
49 reviews 49 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel for first team, very nice decor, rooms were very well laid out, I loved all the little touches, asking for my room preferences beforehand and delivering, including the temperature set for the room. Breakfast selection was not that great, quality rather than spread. I love the high ceiling rooms, the discrete layout and the side entrance... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Bwkuah Thank you for your feedback on your recent stay with us. I m delighted that you enjoyed our rooms, location at Plaza Indonesia and the personalised touches that we provide to all of our guests. Please let me know when you plan on returning and I will be happy to assist you with your booking. Thank you Giles More 

Singapore
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had first visited Keraton for a board meeting and was mighty impressed from a business perspective in terms of the facilities and the service standards. When I stayed there, I was overwhelmed by the luxurious standards of the hotel - in terms of the room space, comfort levels and the ameneties available. If you are looking for a business... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear pranmaz Thank you for your feedback on your recent stay with us. I am delighted to hear that you had a successful business trip to Jakarta and appreciated the services and amenities that we provide for the business traveler. Please let me know when you plan to return and I will be delighted to assist you with your booking.... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights in December and they remember me from a year back. Check in was a breeze and I was upgraded to a junior suite due to my SPG platinum status. Room was large and luxurious and a welcome platter prepared for me when I stepped in. Cocktails were at Bengawan restaurant and a full dinner menu... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear 115mengt Thank you for your feedback on your recent stay with us. I am delighted to hear that the team provided you with a warm welcome back and that you enjoyed the services and benefits that we provide to our most loyal customers. Please let me know when you plan to return and I will be delighted to assist... More 

Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had to fly to Jakarta for book launching and some meeting last weekend, in the mood to try a hotel that I hadn't stayed at, so I chose Keraton at the Plaza. I must say, it's the best hotel that I've stayed in so far. I used their airport pick up service, and was delightfully surprised when a pick... More 

Was this review helpful? Yes 2
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear inatassa Thank you for your feedback on your recent stay. I am delighted to hear that we delivered all of your personal preferences for you to ensure that you have a memorable stay with us and that you appreciated the size and space of our Grand Deluxe rooms. We will certainly look at what we can do on the... More 

Doha, Qatar
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I recently stayed here for a business trip and was very impressed with the service and the value for money. I am a SPG member and was given a junior suite which included drinks, breakfast, dinner and 4 items of laundry per day. This all came at a very reasonable price. Perhaps more importantly the staff were always very friendly... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Shane4184 Thank you for your feedback on your recent stay with us. I am delighted that you had an enjoyable stay with us and appreciated the benefits that we provide for our SPG guests and our location. Please let me know when you plan to return and I will be delighted to assist you with your booking. Thank you... More 

Portland, Oregon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 22, 2014 via mobile

When I first saw where my family made reservations for us, I thought this was going to be a Sheraton ripoff. Boy was I wrong. The Keraton is hands down the nicest hotel I've ever stayed at. From the gorgeous lobby to the incredible rooms, this is an absolute dream hotel. Highlights: - Beds like a cloud that wrap you... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Verena S Thank you for your feedback on your recent stay with us. I am delighted to hear that you think we are heaven in the city and enjoyed your stay with us. I will certainly pass on your comments to the restaurant team about how much you enjoyed breakfast. Please let me know when you return to Jakarta... More 

Minneapolis, Minnesota
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 12, 2014

This is my second stay with Keraton at The Plaza and I still think you guys are the best hotel in Jakarta!!! Check in process was smooth and I like where you have the sign for the guest elevator up on the wall now so less confusing for the guess to find their way. I love the lobby lounge, it... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear pinkfransis Thank you for your feedback on your recent stay with us. I am delighted that you returned from a 2nd stay and that we are now your home away from home in Jakarta. It is great to hear that you enjoyed our express check in service and the personalised stationary in your room. Please let me know when... More 

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 12, 2014

For the second time recently, I went to the Keraton on a work trip and it is a hotel I couldn't recommend higher to anyone for a business or leisure trip On arrival to my room I was greeted with a letter from my personal butler welcoming me back and noting that they remembered I liked beer so there was... More 

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Aaron M Thank you for your feedback on your recent stay with us. I am delighted that you returned from a 2nd stay. It is great to hear that the butler team such good care of personalizing your stay for you and that this made your stay so enjoyable. Please let me know when you plan on returning and... More 

Bandung, Indonesia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2014

The room is large and clean, with 2 queen bed and 2 TV.. so kids no more fighting for watching movie... convenience hotel since connecting with Plaza Indonesia mall ... for welcome snack... kids will love it...(not a boring fruits) bathroom quite modern.. complete amenities and u can find around 7 clean towel...(some 5 stars hotel give only 2 towel)... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear yenny c Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed our rooms and that the breakfast was so good. We love the fact that we allowed you to check out at 5pm with no additional charge and that this was appreciated. Please let me know when you plan... More 

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Number of rooms: 140
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Hotel Style:
#3 Romantic Hotel in Jakarta
#4 Spa Hotel in Jakarta
#5 Business Hotel in Jakarta
#5 Luxury Hotel in Jakarta
#6 Family Hotel in Jakarta

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