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All 318 Jakarta hotels

Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

5.0 of 5 Hotel   |   Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia (Menteng)
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Ranked #5 of 318 Hotels in Jakarta
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
shmj singapore
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184 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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singapore
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in this hotel for 2 nights. Room service was prompt. Check in was great. Not much of a view in the room. Room size was good and for the price I paid, it came with butler service. Had to use the butler service to help me called a cab and it worked great. Complimentary pressing was also done promptly.... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear shmj Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed your stay with us and that the butlers provided you with the levels of service that you would expect at a Luxury Collection Hotel. Please let me know when you plan on returning and I will be delighted to... More

Contributor
16 reviews 16 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

His hotel is AMAZING... They have great rooms, Luxury, very clean and staff are nice. The gym is great, very modern, clean. The spa is great with good prices. The breakfast is amazing... I just love all the food options.

Was this review helpful? Yes 1
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Jamal_Koe Thank you for your feedback on your recent stay with us. I am delighted to hear that you think the hotel is amazing. The team are excited that you appreciated the offering that we provide to our guests. Please let me know when you plan on returning and I will be happy to assist you with your booking.... More

Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

At the Apex The Keraton has set a new standard for excellence in Jakarta and beyond. It is a format that Starwood should copy across their network. I did not think that I could write more words of praise after my last review on my first trip to The Keraton, but there is more! Wow! I arrived at Soekarno-Hatta Jakarta,... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear EDS71 Thank you for your feedback on your recent stay with us. i am delighted to hear that you appreciate the personal levels of service that we provide to all of our guests. it is rewarding for all of us to receive such feedback. Please let me know when you plan on returning and I will be delighted to... More

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 2 weeks ago

That was the first time i came to Keraton Lounge..usually i came to have a lunch and meeting at Bengawan Restaurant. Keraton Lounge is very quite and private place for me..very good for meeting with some juices and coffee..you won't regret to hold meeting here. the staff really nice to enable me had a juices there's no in the menu...... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear JJesselyn Thank you for your feedback on the lounge. I am delighted that you enjoy the friendly service that the team provide and that they returned your phone to you. Please do let me know when you next return and i will stop by to say hello. Thank you Giles More

Japan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Keraton could be one of Jakarta's best kept secrets...a luxury hotel in a prime area that doesn't call attention to itself. Known mainly to those who have stayed there or have received a good review from one who has enjoyed the Keraton experience. If exclusivity is part of the formula for luxury, the Keraton surely makes the mark. Quiet... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear ViSSjp Thank you for your feedback on your recent stay with us. I am delighted to hear that we are one of Jakarta's best kept secrets and that you appreciate the levels of service that we provide to our guests. we continually aim to improve the levels of service we provide so that when you return to Jakarta you... More

Seattle, Washington
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We started with a rough start. I asked to have transportation arranged because I was arriving lateens it makes me nervous arriving late. I got a email from the Butler say I would be meet and there would be someone with a sign. I got there after a 25 hour flight and looked around and did not find anyone so... More

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Marciugali Thank you for your feedback on your recent stay with us. I am sorry to hear that you were disappointed with your stay, our aim is to exceed our guests expectations and I am sorry that on this occasion we have failed to do so. I am sorry that you did not see the airport representative as you... More

Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay 3 weeks in this hotel following my hb assignment. Stay with my 1 yo. Got some mixed feeling bout this hotel. pros: 1. Big and spacious room.. happy with the room.. though every room turn out have their own 'problem' 2. Most of the furnitures are rounded corner so one less thing to worry when my todd walking around.... More

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear pfatia Thank you for your feedback on your recent stay with us. I am happy to hear that overall you enjoyed the hotel. I appreciate the feedback that you have provided and this is certainly something that we can work on improving with the team as some of these points can be easily and quickly resolved and other we... More

Hong Kong, China
Top Contributor
95 reviews 95 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fantastic hotel rooms, well suites. One of the most practical and lush rooms I ever stay in. Great for work, perfect for pleasure. The hotel is connected to Plaza Indonesia, so the location makes it a perfect and convenient stay. Highly recommended!

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Steve P Thank you for your feedback on your recent stay with us. I am delighted to hear that you think we have the best hotel rooms in Jakarta. Please let me know when you plan on returning and I will be delighted to assist you with your booking. Thank you Giles More

Jakarta, Indonesia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've read some reviews here and I agreed that this hotel is excellent. The room is huge, modern, and luxury ! The location is perfect, and connected to Plaza Indonesia Mall. The staff is well trained, and the service is great ! Recommended for business and pleasure.

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Rabbit C Thank you for your feedback on your recent stay. I am delighted to hear that you found the location to your liking and that the team provided you with such great service. Please let me know when you plan on retuning and I will be delighted to assist you with you booking. Thank you Giles More

Virginia
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel was amazing. The room was huge, modern, beautiful, and clean. The service was wonderful; and the hotel location was perfect. I would definitely stay there again and recommend it to anyone visiting Jakarta.

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, Jakarta, responded to this review

Dear Ladybug71 Thank you for your feedback on your recent stay with us. The team and I are delighted to hear that you had an amazing stay and that the service was wonderful. Please let me know when you plan to return to Jakarta and I will be delighted to assist you with your booking. Thank you Giles More

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Additional Information about Keraton at The Plaza, a Luxury Collection Hotel, Jakarta

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel, Jakarta 5*
Number of rooms: 140
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