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Keraton at The Plaza, a Luxury Collection Hotel

#6 of 369 Hotels in Jakarta
Certificate of Excellence
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Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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1 room 1 guest
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Keraton at The Plaza, a Luxury Collection Hotel
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Keraton at The Plaza, a Luxury Collection Hotel
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295 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we reached we fell in love with it. Staff were really nice and helpful. Room is so beautiful, comfortable bed, super spacious. Definitely loved the bathroom! Good location and connected to the mall so thats a plus ! Will not stay anywhere else but here the next time i go to JKT.

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear ALSMRZ, Thank You for your recent review. It appears you had a really enjoyable and the team here at the hotel are very happy to read your recent review. The size of our bathrooms is something that is very uncommon in city hotels, so I'm glad you had the experience of elegance and luxury. Hope to see you again... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

In the hustle-and-bustle of vibrant Jakarta lies a gem in Keraton. Alot has been said about the luxury, the opulence, the grandiose of the establishment; I was thoroughly impressed, and left wanting to come back again. Yet, the one thing that differentiates a good hotel from a great hotel - the impeccable level of service. The service was beyond first... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Benjamin T Thank You for such a nice review on our hotel. You have completely stated everything that we are trying to deliver here at this hotel, I am very proud to read such reviews like these. We are really well known for the level of service given, and this is something that we work really hard on to... More 

Singapore, Singapore
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Keraton has always been a hotel I enjoy staying with when in Jakarta. Location is great as it is linked to Plaza Indonesia, hotel food is decently priced incased you need a late night snack. This is my 3 time staying in the hotel and I have to say my 3rd experience is pretty disappointing. The hotel rooms seems to... More 

Was this review helpful? Yes 3
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear magicfite, Thank You for your honest recent review of our hotel. I appreciate your honest feedback as it gives us a chance to review our standards and ensure that we are consistently delivering high level of service at all times. As you can see majority of our feedback on trip advisor is positive so I would love to connect... More 

Warsaw, Poland
1 review
5 of 5 stars Reviewed 3 weeks ago

Just stunning and nothing comparable in the city. This is what I call elegant luxury. From design via amenities to service this is a leading example for personalized customer care and approach. Perfectly connected to one of the best shopping malls, Plaza Indonesia and other attractions, restaurants, bars and nightlife. Rooftop bar the Cloud with a stunning view on 49th... More 

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Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a relatively new hotel in Jakarta and is a Starwood property. Rooms are brilliant, excellent space and size, beds are great as is the bathroom with huge shower and bath. Hotel amenities are of a really high standard, the Executive Lounge is open from 10 am to 10 pm with an al a carte menu and full bar... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Sanam0 Thank You for the review. The team and I at the hotel were very happy to read your review. In particular comments relating to the Executive Lounge. The Executive Lounge is our new concept at the hotel, it's un like any other lounge in the city as you mentioned It has a full A La Carte service and... More 

Jeddah, Saudi Arabia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In the middle of The Indonesian top quality places, we (my family and I ) enjoyed a unique top quality experiences in this very good hotels in the region of South East of Asia, I 'd like to come many times to this special hotel , just to spoil the vacation taste of mine and my family.

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Ahmed A, Thank You for the short and great review. I hope you had a safe trip back home as I know it's a long journey. "Keraton" in Bahasa Indonesia means Palace and it appears that you have had that treatment whilst you were here for this special vacation with your family. Please come back again, as the entire... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Whilst I've always been a fan of the Starwood group's properties, it was a privilege to stay at the Keraton (for the first time) this week. The check in process involved a dedicated butler showing me to and around the room and all its facilities. The room was very bright and spacious with a great bath, separate shower and toilet... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Derek M It is great to read your review from the recent visit. Two stays for business, however it seems you also had a relaxing stay seeming more like a holiday and oasis away from the city streets. I will pass on your great comments back to the team and they will be also very happy to read such... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I was checking-in at Keraton in saturday for leisure after busy at the office as a walk-in guest. there's no need to hold for long time to get the room (Outstanding), Okti (If i'm not wrong to spell her name) was genuine to explain about the hotel facilities, my complimentary in the room, and room was huge and great mezzanine... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Travel A, Thank You for your recent review. It appears as if you had a really great stay, and I am pleased to read such a great review. As you have very much noticed for yourself we have a really nice product for both the business and leisure guest such as your self. Especially the breakfast and butler services.... More 

Valencia, Spain
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed the Keraton hotel for a week on a business trip, perfectly balanced rooms for work. Service as good as you can expect as well as the spa. For sure shall be a hotel to take into consideration to go. The only con is the pool which is indoor.

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Igancio M Thanks for your review on your recent trip to Jakarta. As our hotel offers services for both the business and leisure traveler it ensure that both type of guests feel at home, and have a sense of relaxation. Thank you for the comments on the pool, however I'm glad the remainder of your stay was perfect. I... More 

Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 30, 2015

Superb location at the heart of Jakarta. Hearty & delicious breakfast in Bengawan restaurant. They serve buffet but you can still ask order food from the menu/not on the menu(as long as they are able to provide them). Clean, spacey and beautiful rooms with complete amenities. 5-star service with 24hrs butler service who would ensure all your needs are met.... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Aurora A, Thank you for the recent review on our lovely hotel. It appears you had a really good stay and the staff looked after you very well. Our breakfast is something that our Executive Chef Lamberto Valdez has been working on. He offers a choice of luxury breakfast items, or you can choose to relax and order directly... More 

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