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Keraton at The Plaza, a Luxury Collection Hotel

#7 of 353 Hotels in Jakarta
Certificate of Excellence
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Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel
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Keraton at The Plaza, a Luxury Collection Hotel
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276 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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5 of 5 stars Reviewed 5 days ago NEW

One of the best massage I had... Totally in bliss 10 mins into the massage n woke up refreshed! Good spa facilities for after massage clean up. Luv the shampoo n conditioner. N the mint body scrub. Took the 75 mins, Nx time will go for the longer package.

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Jakarta, Indonesia
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

we enjoyed a sunday brunch among friends. food selection and variety is great and free flow champagne. great views. not cheap compared to bali where the cost of a brunch is below 1M. Too bad no one in Jakarta has a cheese room like Hilton Bangkok;-)

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear SwissFoodieTraveller Thank you for the review. Sunday Brunch at our hotel has become one of the favorites in Jakarta and I'm glad you had the chance to experience it first hand. Thank You for joining us. We do not have a cheese room at this stage, however I'm sure you experienced our cheese station that has cheeses from all... More 

Jakarta, Indonesia
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms and bathroom are really nice and comfortable. We spent a weekend there and it was a good getaway. The team is friendly. The breakfast was very good except that we couldn't have our sunny side up eggs cooked the way we want because of the hotel standards... That the answer given by the F&B manager... The only dowside... More 

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear WTraveller9 Thank you for the very honest review. It is very important for hotels to take note of the guests feedback to resolve these areas to ensure that you have a great stay in the future. I would love for you to contact me via evan.burns@luxurycollection.com when you have some time so I can discuss your breakfast experience in... More 

Shanghai Region, China
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Linked to the plaza indonesia mall but well hidden from Jakarta's infernal trafic on jalan thamrin, its location cant be better. Very classy environment and ambiance, huge rooms with state of the art amenities and very nice lay out bathrooms. Food was good for jakarta, but as the city is booming it is time to step up the quality and... More 

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear philippe d A great review! Thank you for taking the time to complete this. You are correct, the location of the hotel is one of the best spots in Jakarta. Especially our connection to Jakarta's best shopping mall - Plaza Indonesia. I'm glad you liked the room and amenities. I would love to know some more details about your... More 

Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very classy, luxurious! Feel pampered with butler around. Very attentive, excellent service. I am very impressed with this hotel, the cleaners are well trained. They even took off shoes (socks only) to clean guest's room, and mopped the floor thoroughly. WOW!! This is my go to hotel when visit jakarta. You will not regret choosing this hotel.

Was this review helpful? Yes 1
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear lhs794, Thank you for taking the time to review the hotel. I'm very happy to hear your great comments relating to the service levels we give here at Keraton at The Plaza. We take great time to train our staff on the finer details and I'm happy you have seen the results. I look forward to welcoming you on... More 

Sydney
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love the flexibility in check in and check out timings. The suite was lovely and the personalization stationary a nice touch. Don't miss the cookies at the reception and the shopping nearby is great. Definitely my favourite hotel in Jakarta!!!

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Debz N, Thank You for taking the time to share your experience with us on Trip Advisor. I'm glad you had the opportunity to try all of these personalized touches we have for our guests at the Hotel. The flexibility of the check in and check out times is unlike any other hotel in Jakarta, and this is something... More 

Japan
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in room 2006 at the Keraton for 3 nights (June 10-13) on a business trip. I am a regular at the Keraton and I have to say they are peaking in terms of being a real gem in the Luxury Collection. They have nailed the experience and the staff deliver on the promise...consistently. When i got to my... More 

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear VSSjp Thank you for your such a detailed review of your recent stay. I am extremely happy to hear of the personal attention given by my team to ensure you had a memorable stay with us. Comments such as these will ensure we continue to create personal and memorable experiences to our guests. Thank you also for the feedback... More 

Sydney
Level Contributor
76 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent 3 days at this Hotel in late May, what an experience, it seemed more like a cross between a luxury Club for Members and staying with a wealthy Relative ! Firstly we were upgraded to a magnificent Suite, it was superb, but from glancing into "standard" Rooms when they were being made up allowed me to realise all... More 

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Geoff48 Thank you for your great review. I am delighted to hear that you enjoyed your stay with us in particular your comments relating to our newly built Executive Lounge and the personal attention given by our Les Clefs d'Or concierge Hendri. Please do let me know when you would like to come back to Jakarta again and I... More 

New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A gem nestling in the centre of Jakarta. A very exclusive, very private hotel cum residence with very tight security and exceptional personalized service. Spacious rooms, on an average one of the most spacious rooms in all of Asia. Each room has a butler, with exceptional views and large bathrooms (we had the American Standard Zen series in our room).... More 

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Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear sharma37 Thank you for your feedback on your recent stay with us. I am delighted to hear that you think we are the best hotel in Jakarta and that Rony and the butler team took such good care of you. Please let me know when you plan on returning and I will be delighted to assist you with your... More 

Jakarta, Indonesia
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
5 of 5 stars Reviewed May 31, 2015

One of those hotels located in the center of Jakarta; not the most expensive one, but I'm almost sure it has the first-class service in the area. Seems like the entrance security already has the guests' list (since they were asking my name and checking on their notes), so on the way to the lobby itself is really private. Sitting... More 

Was this review helpful? Yes
Giles S, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear deadesu Thank you for your feedback on your recent stay with us. I am delighted to hear that you enjoyed the personal level of service that the team offer to our guests at Keraton. Please do let me know when you plan on returning and I will be delighted to assist you with your booking. Thank you Giles More 

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