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Keraton at The Plaza, a Luxury Collection Hotel

#6 of 357 Hotels in Jakarta
Certificate of Excellence
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Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel
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Keraton at The Plaza, a Luxury Collection Hotel
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283 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I are renovating our home in Jakarta and wanted to get away from the "local" rental for a night, we decided to try the Keraton. Due to my Platinum status we were upgraded to a marvelous Junior suite. The layout was very impressive with great views of the area. We had dinner in the executive lounge, we... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Jim H, Thank you for such a great and honest review. I am so happy to read of your great stay and everything that you experienced on your "Weekend Getaway". The executive lounge is our brand new addition to the hotel and as you have mentioned we don't offer any kind of buffet style that many hotels offer. Our... More 

Bandung, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is located near Grand Indonesia and has link to Plaza Indonesia. The design of the hotel is just classy and comfortable. Bring indonesian culture and mix it with modern style. The hotel has luxurious collection of the indonesian artefact. Also, It has good indoor swimming pool and fabulous spa. The room is big with complete and classy features... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear bernhardimmanuel, Thank you for recent review of our lovely hotel. It is comments such as these that ensure that the staff stay motivated to give a high level of customer service all the times. As you mentioned our hotel has one of the best central locations in Jakarta which allows for convenient shopping at nearby Plaza Indonesia. As our... More 

Jakarta, Indonesia
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed couple times in this hotel, last time visited may 2015. This hotel is the best hotel in Jakarta. Their rooms are largest and beautifully decorated. Compared to other hotels with same range prices, its definitely great bargain and worth every penny.

Was this review helpful? Yes 1
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear viscount, Thank You for this great review. I'm so proud to read you say "This hotel is the best hotel in Jakarta", it was shared with my team this morning and they are very happy to hear such a great review after all the hard work they have been putting in for the customer experience and satisfaction. You are... More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited this hotel during romantic gateaway with my husband, the hotel is so cozy, the pillow and the bed is so fluffy... the room design is Indonesian modern, the toilet so comfort and very nice design, so this hotel will be our romantic destination if we wont to go far away from Jakarta

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Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Christine H, Firstly thank you for such a nice review. It's nice to know that you visited our hotel for your "Romantic Getaway". One of the good things with our hotel design and layout, it caters for both the business and leisure traveler. Once you step foot into the hotel you start to feel a sense of relaxation which... More 

California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here from June 7 to June 9, 2015 and were upgraded to a beautiful suite (we booked a free room using Starwood points). The lobby and lounge area are very nice and luxurious--consistent with other Starwood's Luxury Collections properties. The room is a bit dated, but the bathroom is very nice. Once we opened the curtains/blinds, it was... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Have stayed several times with last time July 2015, this hotel is the definition of luxury and superb personalised customer service. Rooms are luxurious, comfortable and edgy, food is great and the benefits offered for executive rooms/platinum members are the best I've experienced in a Starwood's property.

Was this review helpful? Yes 1
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Karaolid, I'm so glad to read this recent review and your experience at the hotel. I'm also pleased to note that you have stayed multiple times and we are still able to deliver a high level of consistent service every time. The team will be very proud to read this review. I hope I get the opportunity to meet... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I love this hotel so much! Love the service. Love the hotel staff, Love the room, love the cleanliness and Love the Club! The Executive lounge is new but the service was flawless! Service in the Club Lounge goes above and beyond anything I've experienced else where. Thanks for Diana, Nathan and Ivanni! They always remembered what my preferences and... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Todd R Thank You for the recent review on our Executive Lounge. We have worked very hard to ensure that this lounge opens with genuine great service and I'm glad you got to experience this. I will pass on special thanks also to Diana, Ivani and Nathan. Look forward to welcoming you again soon, Kind Regards Evan More 

5 of 5 stars Reviewed 4 weeks ago

One of the best massage I had... Totally in bliss 10 mins into the massage n woke up refreshed! Good spa facilities for after massage clean up. Luv the shampoo n conditioner. N the mint body scrub. Took the 75 mins, Nx time will go for the longer package.

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Lee W Thank you for the review on the hotel, in particular the Keraton Spa. It's one of Jakarta's best kept secrets our spa. I'm glad you had the opportunity to experience this and I look forward to welcoming you again soon. Next time try our signature treatment, including the full day treatment. Warm Regards Evan More 

Jakarta, Indonesia
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we enjoyed a sunday brunch among friends. food selection and variety is great and free flow champagne. great views. not cheap compared to bali where the cost of a brunch is below 1M. Too bad no one in Jakarta has a cheese room like Hilton Bangkok;-)

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear SwissFoodieTraveller Thank you for the review. Sunday Brunch at our hotel has become one of the favorites in Jakarta and I'm glad you had the chance to experience it first hand. Thank You for joining us. We do not have a cheese room at this stage, however I'm sure you experienced our cheese station that has cheeses from all... More 

Jakarta, Indonesia
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms and bathroom are really nice and comfortable. We spent a weekend there and it was a good getaway. The team is friendly. The breakfast was very good except that we couldn't have our sunny side up eggs cooked the way we want because of the hotel standards... That the answer given by the F&B manager... The only dowside... More 

Was this review helpful? Yes
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear WTraveller9 Thank you for the very honest review. It is very important for hotels to take note of the guests feedback to resolve these areas to ensure that you have a great stay in the future. I would love for you to contact me via evan.burns@luxurycollection.com when you have some time so I can discuss your breakfast experience in... More 

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