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Keraton at The Plaza, a Luxury Collection Hotel

#7 of 394 Hotels in Jakarta
Certificate of Excellence
Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
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Keraton at The Plaza, a Luxury Collection Hotel
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344 Reviews from our TripAdvisor Community

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Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Thanks to my gorgeous girlfriend; I had the full arrival service from the hotel which included being met at the exit off the plane; visa taken care off; striaght through immigration and into a waiting BMW 7 series where there were refreshments on offer including an ice cold bottle of Heineken. This made the journey to the hotel, one I... More 

Helpful?
Thank iYapple
desly_haloman, Front Office Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear iYapple, Thank you for sharing your experience to TripAdvisor readers. It gives me great pleasure to learn that you were treated well since you arrive at the airport and during your stay. Your kind words regarding both the hotel and its our staff are very warmly received. It is very pleasing to read that in most aspect we able... More 

Dubai, United Arab Emirates
Level Contributor
91 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When the top management changed, I was wondering whether the hotel would maintain the level of detailed personal attention, and I was very pleasantly surprised. This is till in my opinion one of the best of many hotels I have stayed in, and very much my favourite. Great attention to detail, very personal service, it is like a home away... More 

Helpful?
Thank DXB_Mike
desly_haloman, Front Office Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear DXB_Mike , Thank you for sharing this glowing review of the Keraton At The Plaza Hotel ! At Keraton At The Plaza, we are always striving to turn moments into memories for our guests. Everyone here at Keraton At The Plaza is happy by your kind words and we certainly enjoyed catering to your needs as much as you... More 

Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location with access to major shopping mall, the staff is friendly and food spread have a lot varieties. Efficient in room dining and butler service. The shoe shining machine at ground floor is a nice touch.

Helpful?
Thank Ivan S
desly_haloman, Front Office Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Ivan S, It was a great pleasure to have you stay with us and we are glad to know that you happy while stayed with us, We are grateful for your patronage and look forward to welcoming you back at Keraton At The Plaza Hotel in not too distant future. Kind regards, Desly Halomoan More 

Bandung, Indonesia
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is very good, top of the top for me for business, the room has a very big spacious, the amenities very good. The located is superb in the heart of Jakarta at HI circle. The food for breakfast was good. Lovely lounge loby woth the varian snack for free. Only the pool is not realy good but the... More 

Helpful?
Thank AriHuniarto
desly_haloman, Front Office Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear AriHuniarto, Please extend my sincere gratitude for your time to share your experience during your stay with Keraton At The Plaza Hotel to TripAdvisor readers. We are happy to know that in most aspects you were happy with our service and product. Your future stay will be much awaited and I would be very honored to greet and meet... More 

Bali, Indonesia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here couple of times and never get bored. Loved all the interior design very luxurious and stylish used many black accent colour. Very friendly staff and good service. The room is quite big, clean and comfortable. They provide boshe speaker in every room. The negative just the price of food is too expensive

Helpful?
Thank GusM21
desly_haloman, Front Office Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear GusM21, I am delighted that you had such a positive experience and particularly enjoyed our room or hotel interior design and facilities. Team and I here at the hotel also are very proud to have your compliment such friendly staff and good service. In regards to our food price, it is determined according to the quality and variety of... More 

Jakarta, Indonesia
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I got a very pleasant surprise in my last stay. Baloons everywhere and a red velvet (delicious) cake for my belated birthday. A nice suite setup, both my wife and son love it. Credit for Ms Stefi, our personal butler, and her support team. We also got enjoyful experience in executive lounge (5th floor), with varieties of food available and... More 

Helpful?
Thank iputusup
desly_haloman, Front Office Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear iputusup, Thank you for taking the time to share your experience at Keraton at The Plaza to TripAdvisor readers. I am delighted to know that our service and facilities met up your expectation. We also thank you for your compliment to our Ambassadors for their great service. We are here to provide our exceptional service to our guest and... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I'm forced to write this review in this supposedly 5 stars hotel with 1 star service. Whoever calls this the top jakarta hotel would be shocked to know that I'm left with no tv, no shower at 10:30pm at night after waiting for the guy to fix the shower for 30 mins in vain ! It's ok if i pay... More 

Helpful?
Thank Anne C
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Anne C, Thank You for your recent review on trip advisor. I would firstly like to start by apologizing for a less than perfect experience. I have investigated the issues with my team and would like to discuss with you some of your concerns offline. My E-Mail address is evan.burns@luxurycollection.com Our priority in the hotel is to ensure that... More 

Jakarta, Indonesia
2 reviews
5 of 5 stars Reviewed December 31, 2015

NYE 2015/16 - I stayed here overnight and partied at a nearby restaurant. What a stunning hotel. Incredibly luxurious rooms, amazing and friendly staff, 24 hour butler service, personalised stationary and the best best best thing I've ever experienced - 7am check in and 10 pm check out the next day. Over 24 hours in the hotel for one night's... More 

Helpful?
Thank Andrew C
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Andrew C, Thank You for your recent review of the hotel. We were very happy to read this review with the team this morning and I am so happy that we were able to exceed all of your expectations. Your Own Time gives guests such as yourself to have a flexible check in and check out time, and you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 30, 2015

Hi, this is this the first time I write a review of a hotel. I've stayed in many 5 stars hotels around the world including "The Atlantis" Dubai, "Park Hyatt" Shanghai, "Sands" Singapore, "Bellagio" Vegas and many more. I was staying in "Keraton" Jakarta for one night on 30-31 Dec 2015 before moving over to "Grand Hyatt" Jakarta to see... More 

Helpful?
1 Thank Kevin M
Evan_Burns, Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Kevin M, Thank You for the review above on your recent trip to the hotel. It appears for the most part of your stay was comfortable. I have taken all of your comments onboard relating to the problems experienced and I would like to discuss in more detail with you to try and resolve these mentioned issues. Please contact... More 

Frankfurt, Germany
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 28, 2015

I think the hotel is outstanding in everything. Location is very great, it's in the city centre, I did not have to take a cab to go the the major malls (connected to Plaza Indonesia, 1 street away from Grand Indonesia) which is truly perfect considering the traffic in Jakarta. Room is cozy, nicely done and very spacious. I felt... More 

Helpful?
Thank NongHa
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear NongHa, Thank you for taking the time to post your experience on this platform and many thanks for the nice words and compliments. Glad you found your favorite dish and enjoyed the Nasi Goreng. Hope to be your host soon again and we wish you a very successful 2016. Best regards to Frankfurt. Stephan Sieberg General Manager More 

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