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All 341 Jakarta hotels

Best Western Mangga Dua Hotel and Residence

3.5 of 5 Hotel   |   Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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Ranked #134 of 341 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 5 days ago
steinhm
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140 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

I don't normally write reviews, this is actually my first one, but after my experience with this hotel I feel like I need to. Let me start off by saying the hotel isn't dirty and the people aren't mean. Overall, you can't complain too much because of the value and the fact breakfast Is included, but the only word I... More 

Was this review helpful? Yes 1
Singapore, Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel on the 15th January 2015 and It was indeed an excellent hotel to stay in. From the doorman, to the quick check-in to the free room upgrade made this stay a very pleasant one. The swimming pool was also very good as it was big and allowed me to swim and do a proper work... More 

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Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

No, certainly not gonna coming back, unless I can't find a place to sleep at the other places anymore. When I first came, no one was bother enough to help me to open the door even when they saw me, a lady guest with two luggages on both hands. Checked in was fast (at least) Room was old, rusty, I... More 

Was this review helpful? Yes
Singapore, Singapore
2 reviews
4 of 5 stars Reviewed January 24, 2015

Ive never regret booking this hotel. So firstly when i arrive the doorman and the other staff greated us politely with smile. We were given some complimentary drinks while waiting our turn check in. After we get the key we were given a non smoking room but we did request for smoking room. So i called up for clarification to... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear our guest, Mr. Jules, I just studied your great feedback and it was appreciated much, myself has shared to front office team to make sure again and double check in the system especially the senior team must accompany the junior one anytime when guest check in for avoiding miss allocation . . We immediately discussed with the WIFI provider... More 

1 review
5 of 5 stars Reviewed January 24, 2015

I'm very satisfy with this hotel. The service is very good. I'm nearly being cheated with the taxi driver but the hotel guard help me to settle everything. This hotel is strategic located in the shopping area. We are just only walked to the shopping area.

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Suria Rashid, Thank you very much for your great feedback, it was really our pleasure, i have shared to the entire team upon our weekly briefing about the good news for the positive explanation toward the hotel It would be appreciated if you could inform us for your next visit as myself would like to welcome you and... More 

Contributor
14 reviews 14 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 16, 2015

I have read many bad review about this hotel. According they bad review, I feel how lucky I am, that when I am in, everything goes well. First, parking lot free of charge and easy to ask for free stamp. Second, customer service, waiter was politely welcoming and answering our question. Three, at my superior room on 32 floor, I... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Silvia, Warmest greeting from BEST WESTERN Mangga Dua Jakarta . . Thank you very much for your sincere attention for us, we acknowledge and always take positive feel toward any advises from our value guest by taking immediate action to improve what has happened as we believe we could make immediate improvement and we do hope by reading... More 

Hamilton, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2015

After my check in (Jan 2-5, 2015) the bellboy pointed to my bag and then the elevator, didn't even offer to assist. Upon entering the room I noticed the air conditioner, refrigerator and kettle were not in working order. The room was filthy and there were peanuts on the floor, hopefully from the previous guest. After two hours dealing with... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Scott Canning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Referring your subject regarding our bellboy not escort you, room not clean, AC not working, the fridge not working, no Internet access, no water, no minibar, and no... More 

Vancouver
Contributor
19 reviews 19 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed December 26, 2014

Anyone who reads my reviews in Trip Advisor will know that I try to be even handed. I know that people working at these hotels depend on the hotel for their income. That being said, I can find little positive to say about this hotel. Contact Info: Best Western Mangga Dua Hotel and Residence, Jalan Mangga Dua Abdad111, Jakarta. Telephone:... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 20, 2014

My family go there on 20 dec, when we arrive no welcome drink and we have to wait 1,5 hours to check in its already 3.30 pm when we enter the room. The redrigerator broke and the worst the swimming pool closed on sat. Due to treatment. Ok We Wait till sunday... You know its not, its still CLOSED!! Even... More 

Was this review helpful? Yes 2
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ibu Resti, Greeting again from Best Western Mangga Dua Jakarta . . This is again to response your review for our hotel during your stay, i have discussed internally with our team at reception to be more active to provide the welcome drink immediately when the guest at reception and may not wait until 10 - 15 minutes provided... More 

Surabaya, Indonesia
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 20, 2014

Access to the hotel is easy but you have to fight with other due to traffic jam. Room available for various type, breakfast with standard taste. My concern to the hotel only for safety. Reception was ask me what type hotel that i want, i was stay in non smoking room. And she told me the balcony is locked due... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Fajridotnet, Thank you for your sharing during your stay at BEST WESTERN Mangga Dua Hotel and Residence . We hope that our foibles did not overshadow your stay and we will make sure our team to closed all the balcony door for safety reason. Again, we do appreciate of your comment and we are looking forward to welcome... More 

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Additional Information about Best Western Mangga Dua Hotel and Residence

Address: Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
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Hotel Style:
#47 Spa Hotel in Jakarta

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