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Best Western Mangga Dua Hotel and Residence

Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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Best Western Mangga Dua Hotel and Residence
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Ranked #130 of 344 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 6 days ago
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147 reviews from our community

Traveler rating
    19
    66
    37
    11
    14
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34
31
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30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
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  • All months
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    (47)
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    (32)
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    (30)
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    (38)
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1 review
4 of 5 stars Reviewed 6 days ago NEW

I find the staff in this hotel are very friendly, courteous and always helpful. Really makes a pleasant stay for us. The room is quite average. The shower has really good water pressure and heats up quite quickly. Breakfast is average but the staff again are very attentive to our needs. The downside of this hotel is the location. It... More 

Was this review helpful? Yes
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was stay there for 1 night with my family . The room was big also the bathroom . The staff in the restaurant when I breakfast was so helpful and friendly. Dino as night manager was very good, he provide anything that me and my family need. So lovely !

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear ibu Lisamaulani, It was really our pleasure to read your great feedback, as usual i will share it to whole staff upon afternoon briefing at 15:30 hours today, i will inform them all to keep the good services This is my mobile number 0812 4457 9000 and direct email in case someday you come back to stay and please... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I spent 10 lovely days here (February- March 2015), surrounded by the family atmosphere of the staff, headed by Mr. Helmy, the general manager, with Ms. Vita, Ms. Maya, Mr. Younus, Mr. Cucu the bellman, and the entire restaurant team. The breakfast was great, and offered a wide variety of choices, both Indonesian and international foods. We also had dinner... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I don't normally write reviews, this is actually my first one, but after my experience with this hotel I feel like I need to. Let me start off by saying the hotel isn't dirty and the people aren't mean. Overall, you can't complain too much because of the value and the fact breakfast Is included, but the only word I... More 

Was this review helpful? Yes 2
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Good evening Mr. Steainhm, Warmest greeting from our entire team, especially most of the front desk agent and restaurant team are familiar with you during the stay . . It was my pleasure to read your detail feedback and it helps a lot, we studied it carefully and took notes for our improvement as described . . Concerning to the... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

We stayed in this hotel on the 15th January 2015 and It was indeed an excellent hotel to stay in. From the doorman, to the quick check-in to the free room upgrade made this stay a very pleasant one. The swimming pool was also very good as it was big and allowed me to swim and do a proper work... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Good Morning Mr. Jeremytong, Warmest greeting from Best Western Mangga Dua Jakarta . . Please accept my apology for being late to response your kind feedback and thank you for giving positive share Our progress of new elevator from lobby to meeting room will be one of the solution, we have 2 elevators currently to get the hotel floor, we... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed February 1, 2015 via mobile

No, certainly not gonna coming back, unless I can't find a place to sleep at the other places anymore. When I first came, no one was bother enough to help me to open the door even when they saw me, a lady guest with two luggages on both hands. Checked in was fast (at least) Room was old, rusty, I... More 

Was this review helpful? Yes
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 24, 2015

Ive never regret booking this hotel. So firstly when i arrive the doorman and the other staff greated us politely with smile. We were given some complimentary drinks while waiting our turn check in. After we get the key we were given a non smoking room but we did request for smoking room. So i called up for clarification to... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear our guest, Mr. Jules, I just studied your great feedback and it was appreciated much, myself has shared to front office team to make sure again and double check in the system especially the senior team must accompany the junior one anytime when guest check in for avoiding miss allocation . . We immediately discussed with the WIFI provider... More 

1 review
5 of 5 stars Reviewed January 24, 2015

I'm very satisfy with this hotel. The service is very good. I'm nearly being cheated with the taxi driver but the hotel guard help me to settle everything. This hotel is strategic located in the shopping area. We are just only walked to the shopping area.

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Suria Rashid, Thank you very much for your great feedback, it was really our pleasure, i have shared to the entire team upon our weekly briefing about the good news for the positive explanation toward the hotel It would be appreciated if you could inform us for your next visit as myself would like to welcome you and... More 

Contributor
14 reviews 14 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 16, 2015

I have read many bad review about this hotel. According they bad review, I feel how lucky I am, that when I am in, everything goes well. First, parking lot free of charge and easy to ask for free stamp. Second, customer service, waiter was politely welcoming and answering our question. Three, at my superior room on 32 floor, I... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Silvia, Warmest greeting from BEST WESTERN Mangga Dua Jakarta . . Thank you very much for your sincere attention for us, we acknowledge and always take positive feel toward any advises from our value guest by taking immediate action to improve what has happened as we believe we could make immediate improvement and we do hope by reading... More 

Hamilton, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 7, 2015

After my check in (Jan 2-5, 2015) the bellboy pointed to my bag and then the elevator, didn't even offer to assist. Upon entering the room I noticed the air conditioner, refrigerator and kettle were not in working order. The room was filthy and there were peanuts on the floor, hopefully from the previous guest. After two hours dealing with... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Scott Canning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Referring your subject regarding our bellboy not escort you, room not clean, AC not working, the fridge not working, no Internet access, no water, no minibar, and no... More 

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