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All 338 Jakarta hotels

Best Western Mangga Dua Hotel and Residence

3.5 of 5 Hotel   |   Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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Best Western Mangga Dua Hotel and Residence
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Ranked #138 of 338 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 1 week ago
julesolotraveller Singapore, Singapore
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134 reviews from our community

Traveler rating
    18
    58
    33
    11
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
2 reviews
4 of 5 stars Reviewed 1 week ago

Ive never regret booking this hotel. So firstly when i arrive the doorman and the other staff greated us politely with smile. We were given some complimentary drinks while waiting our turn check in. After we get the key we were given a non smoking room but we did request for smoking room. So i called up for clarification to... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear our guest, Mr. Jules, I just studied your great feedback and it was appreciated much, myself has shared to front office team to make sure again and double check in the system especially the senior team must accompany the junior one anytime when guest check in for avoiding miss allocation . . We immediately discussed with the WIFI provider... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I'm very satisfy with this hotel. The service is very good. I'm nearly being cheated with the taxi driver but the hotel guard help me to settle everything. This hotel is strategic located in the shopping area. We are just only walked to the shopping area.

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Suria Rashid, Thank you very much for your great feedback, it was really our pleasure, i have shared to the entire team upon our weekly briefing about the good news for the positive explanation toward the hotel It would be appreciated if you could inform us for your next visit as myself would like to welcome you and... More 

Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have read many bad review about this hotel. According they bad review, I feel how lucky I am, that when I am in, everything goes well. First, parking lot free of charge and easy to ask for free stamp. Second, customer service, waiter was politely welcoming and answering our question. Three, at my superior room on 32 floor, I... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Silvia, Warmest greeting from BEST WESTERN Mangga Dua Jakarta . . Thank you very much for your sincere attention for us, we acknowledge and always take positive feel toward any advises from our value guest by taking immediate action to improve what has happened as we believe we could make immediate improvement and we do hope by reading... More 

Hamilton, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

After my check in (Jan 2-5, 2015) the bellboy pointed to my bag and then the elevator, didn't even offer to assist. Upon entering the room I noticed the air conditioner, refrigerator and kettle were not in working order. The room was filthy and there were peanuts on the floor, hopefully from the previous guest. After two hours dealing with... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Scott Canning, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Referring your subject regarding our bellboy not escort you, room not clean, AC not working, the fridge not working, no Internet access, no water, no minibar, and no... More 

Vancouver
Contributor
14 reviews 14 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed December 26, 2014

Anyone who reads my reviews in Trip Advisor will know that I try to be even handed. I know that people working at these hotels depend on the hotel for their income. That being said, I can find little positive to say about this hotel. Contact Info: Best Western Mangga Dua Hotel and Residence, Jalan Mangga Dua Abdad111, Jakarta. Telephone:... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 20, 2014 via mobile

My family go there on 20 dec, when we arrive no welcome drink and we have to wait 1,5 hours to check in its already 3.30 pm when we enter the room. The redrigerator broke and the worst the swimming pool closed on sat. Due to treatment. Ok We Wait till sunday... You know its not, its still CLOSED!! Even... More 

Was this review helpful? Yes 2
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ibu Resti, Greeting again from Best Western Mangga Dua Jakarta . . This is again to response your review for our hotel during your stay, i have discussed internally with our team at reception to be more active to provide the welcome drink immediately when the guest at reception and may not wait until 10 - 15 minutes provided... More 

Surabaya, Indonesia
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 20, 2014

Access to the hotel is easy but you have to fight with other due to traffic jam. Room available for various type, breakfast with standard taste. My concern to the hotel only for safety. Reception was ask me what type hotel that i want, i was stay in non smoking room. And she told me the balcony is locked due... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Fajridotnet, Thank you for your sharing during your stay at BEST WESTERN Mangga Dua Hotel and Residence . We hope that our foibles did not overshadow your stay and we will make sure our team to closed all the balcony door for safety reason. Again, we do appreciate of your comment and we are looking forward to welcome... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 15, 2014

the hotel location is not easy to find and u can not go anywhere by walking distance (at least u need to take bajaj just to get to the main road) and the elevator took so long to wait staffs are friendly ,room is good..

Was this review helpful? Yes 2
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear pak Jonathan, Thank you for your sharing during your stay and positive compliment for our room and services, we will keep it continuously . . The hotel location is bit inside but walk in distance to Mangga Dua Mall, it takes maximum 5 - 10 minutes, the hotel provide shuttle to Mangga Dua every 1 hour, we will make... More 

Jakarta, Jakarta Raya, Indonesia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 9, 2014

The Hotel location is not easy to be founded. It was placed not in the major road, so you need google maps to help you locate and direct you to the hotel. After reaching the hotel, the place is really nice. The service is good and the room condition is clean and good. We were staying in Superior room which... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Marvella, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about our good service and our clean and good room, you are helping us deliver a superior experience for you and other guests in the future. We... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 24, 2014

Since it's not located at the main road, it is difficult to find the hotel. From the parking lot we went to the lobby by stairs! the elevator took so long to wait, so we decided to take the stairs. when we get the lobby, still we have to wait some quite time to take the elevator to each the... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Elfridaz, Please accept our big apology for having bad experience during you are in our hotel such as waiting too long for elevator, close access from our Masjid/praying room to get the elevator perhaps due to the security guard is on controlling . . What we are doing in progress since previous month is providing new additional elevator... More 

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Additional Information about Best Western Mangga Dua Hotel and Residence

Address: Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
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Hotel Style:
#49 Spa Hotel in Jakarta

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