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All 332 Jakarta hotels

Best Western Mangga Dua Hotel and Residence

3.5 of 5 Hotel   |   Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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Best Western Mangga Dua Hotel and Residence
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Ranked #134 of 332 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 1 week ago
fajridotnet Surabaya, Indonesia
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127 reviews from our community

Traveler rating
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

My family go there on 20 dec, when we arrive no welcome drink and we have to wait 1,5 hours to check in its already 3.30 pm when we enter the room. The redrigerator broke and the worst the swimming pool closed on sat. Due to treatment. Ok We Wait till sunday... You know its not, its still CLOSED!! Even... More 

Was this review helpful? Yes 1
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ibu Resti, Greeting again from Best Western Mangga Dua Jakarta . . This is again to response your review for our hotel during your stay, i have discussed internally with our team at reception to be more active to provide the welcome drink immediately when the guest at reception and may not wait until 10 - 15 minutes provided... More 

Surabaya, Indonesia
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Access to the hotel is easy but you have to fight with other due to traffic jam. Room available for various type, breakfast with standard taste. My concern to the hotel only for safety. Reception was ask me what type hotel that i want, i was stay in non smoking room. And she told me the balcony is locked due... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Fajridotnet, Thank you for your sharing during your stay at BEST WESTERN Mangga Dua Hotel and Residence . We hope that our foibles did not overshadow your stay and we will make sure our team to closed all the balcony door for safety reason. Again, we do appreciate of your comment and we are looking forward to welcome... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

the hotel location is not easy to find and u can not go anywhere by walking distance (at least u need to take bajaj just to get to the main road) and the elevator took so long to wait staffs are friendly ,room is good..

Was this review helpful? Yes 1
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear pak Jonathan, Thank you for your sharing during your stay and positive compliment for our room and services, we will keep it continuously . . The hotel location is bit inside but walk in distance to Mangga Dua Mall, it takes maximum 5 - 10 minutes, the hotel provide shuttle to Mangga Dua every 1 hour, we will make... More 

Jakarta, Jakarta Raya, Indonesia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel location is not easy to be founded. It was placed not in the major road, so you need google maps to help you locate and direct you to the hotel. After reaching the hotel, the place is really nice. The service is good and the room condition is clean and good. We were staying in Superior room which... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Marvella, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about our good service and our clean and good room, you are helping us deliver a superior experience for you and other guests in the future. We... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Since it's not located at the main road, it is difficult to find the hotel. From the parking lot we went to the lobby by stairs! the elevator took so long to wait, so we decided to take the stairs. when we get the lobby, still we have to wait some quite time to take the elevator to each the... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Elfridaz, Please accept our big apology for having bad experience during you are in our hotel such as waiting too long for elevator, close access from our Masjid/praying room to get the elevator perhaps due to the security guard is on controlling . . What we are doing in progress since previous month is providing new additional elevator... More 

Bandung, Indonesia
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed November 1, 2014

actually this is the 3rd time i stayed at best western.. the 1st n 2nd experience is nice but unfortunately the 3rd time very very disappointment for us. when i want to use the refrigerator it's broken, we need to use it because we buy some fruits. we call the room service and they change it but only a few... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Lynz, It was our pleasure to receive your prompt and kind responses through our apology communication by using hotel email 3 week ago, your feedback will be useful and important for us, we have immediately discussed with internal team to welcome you back when you visit Jakarta in near future . . Thank you and best regards Helmi... More 

Alexandria
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2014

The location of this hotel is super for travelers who like walking down town, shopping and dining around. The service is excellent, very helpful staff. The rooms view is amazing. The breakfast with lots of varieties.

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Rasha, Thank you very much for your kind compliment for our hotel and team during your stay at BEST WESTERN Mangga Dua Jakarta, i have shared it to all our internal team in order to keep good services at anytime . . Again, we do appreciate of your positive share and we are looking forward to welcome you... More 

Kuching, Malaysia
Top Contributor
78 reviews 78 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed September 25, 2014

Like: I like the room, is really cozy and comfortable. The lobby is spacious. The lift is good. Breakfast buffet is quite variety and good. The staff is friendly. Fast check-in and check-out. The have Bluebird Taxi counter outside. The have a free shuttle to nearby shopping complex such as Mangga Dua Pasar Pagi, WTC, Mangga Dua Square... Dislike: The... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear our Value Guest, Thank you very much for your great compliment toward our hotel services and facilities, we are all are happy to receive it, the staff all feel happy as what they do every day in hotel . . We understand the situation to have taxi is often difficult during evening/go home time where the reason to get... More 

Contributor
12 reviews 12 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 19, 2014

Actually the hotel was very good, clean, friendly service, and very comfortable. But the location is too far away from the main street. It is located behind a poor residential, and my mother didn't like it because she was insecure when she came back late at night. You'll find this hotel is luxurious, at first, but just re-consider the surrounding... More 

Was this review helpful? Yes
Manila, Philippines
1 review
5 of 5 stars Reviewed September 1, 2014

This hotel is in the downtown area of Jakarta but it is great place to stay be it for a night or a couple of weeks.We were on the 33rd floor overlooking the city we will stay there again .....nice staff and good food.

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear our Value Guest, It was our pleasure to receive and read your great compliment for our hotel facilities, services and staff, again, we have shared to our internal whole team and of course we are glad to hear your positive comment . . We are looking forward to welcome you back anytime you visit Jakarta, this is my email... More 

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Additional Information about Best Western Mangga Dua Hotel and Residence

Address: Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
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Hotel Style:
#47 Spa Hotel in Jakarta

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