We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 325 Jakarta hotels

Best Western Mangga Dua Hotel and Residence

3.5 of 5 Hotel   |   Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
Hotel amenities
Best Western Mangga Dua Hotel and Residence
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Best Western Mangga Dua Hotel and Residence to your Saves list
Ranked #130 of 325 Hotels in Jakarta
A recent review
5 of 5 stars reviewed 5 weeks ago
rasha_hamdy Alexandria
Write a Review

122 reviews from our community

Traveler rating
    16
    53
    32
    10
    11
See reviews for
27
29
9
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (122)
  • Mar-May only
    (40)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (30)
  • Dec-Feb only
    (20)
All months
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Since it's not located at the main road, it is difficult to find the hotel. From the parking lot we went to the lobby by stairs! the elevator took so long to wait, so we decided to take the stairs. when we get the lobby, still we have to wait some quite time to take the elevator to each the... More

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Elfridaz, Please accept our big apology for having bad experience during you are in our hotel such as waiting too long for elevator, close access from our Masjid/praying room to get the elevator perhaps due to the security guard is on controlling . . What we are doing in progress since previous month is providing new additional elevator... More

Bandung, Indonesia
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 4 weeks ago

actually this is the 3rd time i stayed at best western.. the 1st n 2nd experience is nice but unfortunately the 3rd time very very disappointment for us. when i want to use the refrigerator it's broken, we need to use it because we buy some fruits. we call the room service and they change it but only a few... More

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Lynz, It was our pleasure to receive your prompt and kind responses through our apology communication by using hotel email 3 week ago, your feedback will be useful and important for us, we have immediately discussed with internal team to welcome you back when you visit Jakarta in near future . . Thank you and best regards Helmi... More

Alexandria
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The location of this hotel is super for travelers who like walking down town, shopping and dining around. The service is excellent, very helpful staff. The rooms view is amazing. The breakfast with lots of varieties.

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Rasha, Thank you very much for your kind compliment for our hotel and team during your stay at BEST WESTERN Mangga Dua Jakarta, i have shared it to all our internal team in order to keep good services at anytime . . Again, we do appreciate of your positive share and we are looking forward to welcome you... More

Kuching, Malaysia
Top Contributor
78 reviews 78 reviews
49 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 25, 2014

Like: I like the room, is really cozy and comfortable. The lobby is spacious. The lift is good. Breakfast buffet is quite variety and good. The staff is friendly. Fast check-in and check-out. The have Bluebird Taxi counter outside. The have a free shuttle to nearby shopping complex such as Mangga Dua Pasar Pagi, WTC, Mangga Dua Square... Dislike: The... More

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear our Value Guest, Thank you very much for your great compliment toward our hotel services and facilities, we are all are happy to receive it, the staff all feel happy as what they do every day in hotel . . We understand the situation to have taxi is often difficult during evening/go home time where the reason to get... More

Contributor
11 reviews 11 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 19, 2014

Actually the hotel was very good, clean, friendly service, and very comfortable. But the location is too far away from the main street. It is located behind a poor residential, and my mother didn't like it because she was insecure when she came back late at night. You'll find this hotel is luxurious, at first, but just re-consider the surrounding... More

Was this review helpful? Yes
Manila, Philippines
1 review
5 of 5 stars Reviewed September 1, 2014

This hotel is in the downtown area of Jakarta but it is great place to stay be it for a night or a couple of weeks.We were on the 33rd floor overlooking the city we will stay there again .....nice staff and good food.

Was this review helpful? Yes
Bacau, Romania
Top Contributor
61 reviews 61 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 21, 2014

it's all I can say about this hotel.Could take more then 10 mnts using an elevator... Don't deserve the stars,verry tired,need for a manager and a refurbishment...fast! I stayed at 29th floor,the view,especially in the night is spectacular,but the windows cannot be closed (you could get youre hand out of the window with the window closed) and for this was... More

Was this review helpful? Yes
Las Vegas, Nevada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 13, 2014

Hotel room was nice,comfortable,front desk crew was really nice except "the security" ,they don't really straightforward to asked for our money,but the way they act was really showing to ask for "TIPS ",That make us feel annoyed and uncomfortable. Especially when we park our car in the parking building.they keep following us to the elevator,sometimes followed us inside . i... More

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 4, 2014

it a resident cum hotel, there only 4 lift to cater 33 floor, resident and hotel guest use the same lift and expect long waiting time to use the lift, its a Best Western but independent owned n operate, there is design flaw for the whole building, maintenance is poor, aircond keep tripping the whole time we stay there. Breakfast... More

Was this review helpful? Yes 3
Chino, United States
1 review
4 of 5 stars Reviewed June 28, 2014

Best to have hotels near shopping malls and close to airport; offer free breakfast of various Asian food Do not allow phone call-ins after midnight, take messages and deliver to the room. Install phone with message light.

Review collected in partnership with Best Western

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Best Western Mangga Dua Hotel and Residence? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Mangga Dua Hotel and Residence

Address: Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Best Western Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Agoda, Orbitz, AsiaRooms, Travelocity, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Best Western Mangga Dua Hotel and Residence reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

91 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (85)
Viewed
Dining (4)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (8)
Viewed
Room/suite (25)
Viewed
View from room (10)
Viewed
Pool/beach area (4)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Hotels you might also like...
Check In Check Out
Price Your Stay