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Best Western Mangga Dua Hotel and Residence

Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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Best Western Mangga Dua Hotel and Residence
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Ranked #132 of 352 Hotels in Jakarta
A recent review
4 of 5 stars reviewed 5 days ago
Broodling Sochi, Russia
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155 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (155)
  • Mar-May only
    (50)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (30)
  • Dec-Feb only
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Sochi, Russia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

That's a really nice hotel with high quality of service and freindly personnel! The rooms are clean and well furnished. You can get assistance very fast as soon as you need it. The breakfast is average, but we didn't expect anything special. What we didn't like is the neighborhood, there were a lot of annoying beggars and hucksters, no pavement... More 

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Semarang, Indonesia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

I like this hotel because it's clean and the service is good. Since it's a high rise hotel, the view from the room is very good. Food also good. The Indonesian foods is with original taste, like home cooking.

Was this review helpful? Yes
GM-BWManggaDua, Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr.Issaher, Warmest greeting from BEST WESTERN Mangga Dua Hotel & Residence. Thank you for sharing your best experience on us. We glad to hear that you have enjoy your value stay in BEST WESTERN Mangga Dua hotel and as well as you enjoy too with cleanliness of our room, and enjoy the view of Jakarta's lighting. We pleased to... More 

Kuala Lumpur, Malaysia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In my itinerary, my first day to Jakarta is to check in to Best Western Hotel in Mangga Dua. Later I took liberty to have a walk about around mangga dua shopping district and to my surprise, it is just around the corner from my beautiful hotel. This hotel is not like any other 4 star hotel I had checked... More 

Was this review helpful? Yes
GM-BWManggaDua, Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Ijam Zain Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. Thank you for your review and for choosing to stay with us. We are very glad to hear that you enjoyed your stayed with the benefits that we have in our nearest location provides that is Mangga Dua Shopping Center district. We are very pleased to... More 

Jakarta, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just got there yesterday. I stayed only for one night, cause my husband had an event on sunday early morning at ancol. This hotel is close enough to go to ancol early. Me and my husband booked for deluxe room from booking.com, and when we were check in, deluxe room was full, and we got an upgrade room with free... More 

Was this review helpful? Yes
GM-BWManggaDua, Front Office Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guests, Warmest greeting from BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 27, 2015 via mobile

Stayed here just end of April, been here few times previously. Never had problems with room. Always booked the same type of suite room. Best price via Agoda. Price include free Wifi and breakfast for two. This time, key card access door lock was faulty and took them awhile to sort it, after been up and down 4 times to... More 

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GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Kenjing, Greeting from Best Western Mangga Dua Jakarta Thank you very much for your kind sharing and support continously We are doing improvement at anytime for the services and taking care the guest seriously to provide value for money and stay like home at Best Western Mangga Dua Following to your update regarding the room key issues, we... More 

1 review
4 of 5 stars Reviewed March 24, 2015

I find the staff in this hotel are very friendly, courteous and always helpful. Really makes a pleasant stay for us. The room is quite average. The shower has really good water pressure and heats up quite quickly. Breakfast is average but the staff again are very attentive to our needs. The downside of this hotel is the location. It... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear ibu Fifi, Warmest greeting from Best Western Mangga Jakarta . . It is our pleasure to receive your great feedback for our hotel, surely it will invite more guest to stay with us, we will keep and maintain it . . Again, we do appreciate of your kind attention . . Best regards Helmi Junaidi General Manager More 

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

I was stay there for 1 night with my family . The room was big also the bathroom . The staff in the restaurant when I breakfast was so helpful and friendly. Dino as night manager was very good, he provide anything that me and my family need. So lovely !

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GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear ibu Lisamaulani, It was really our pleasure to read your great feedback, as usual i will share it to whole staff upon afternoon briefing at 15:30 hours today, i will inform them all to keep the good services This is my mobile number 0812 4457 9000 and direct email in case someday you come back to stay and please... More 

1 review
4 of 5 stars Reviewed March 8, 2015

I spent 10 lovely days here (February- March 2015), surrounded by the family atmosphere of the staff, headed by Mr. Helmy, the general manager, with Ms. Vita, Ms. Maya, Mr. Younus, Mr. Cucu the bellman, and the entire restaurant team. The breakfast was great, and offered a wide variety of choices, both Indonesian and international foods. We also had dinner... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Nagy, Warmest greeting from all the team in the hotel for you and family . . We are so happy to accomodate you and family during the stay with us, i have shown your great and detail feedback to entire team and we do thank you for your kind attention to all of us Again, we do appreciate... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 26, 2015 via mobile

I don't normally write reviews, this is actually my first one, but after my experience with this hotel I feel like I need to. Let me start off by saying the hotel isn't dirty and the people aren't mean. Overall, you can't complain too much because of the value and the fact breakfast Is included, but the only word I... More 

Was this review helpful? Yes 2
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Good evening Mr. Steainhm, Warmest greeting from our entire team, especially most of the front desk agent and restaurant team are familiar with you during the stay . . It was my pleasure to read your detail feedback and it helps a lot, we studied it carefully and took notes for our improvement as described . . Concerning to the... More 

Singapore, Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 3, 2015

We stayed in this hotel on the 15th January 2015 and It was indeed an excellent hotel to stay in. From the doorman, to the quick check-in to the free room upgrade made this stay a very pleasant one. The swimming pool was also very good as it was big and allowed me to swim and do a proper work... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review

Good Morning Mr. Jeremytong, Warmest greeting from Best Western Mangga Dua Jakarta . . Please accept my apology for being late to response your kind feedback and thank you for giving positive share Our progress of new elevator from lobby to meeting room will be one of the solution, we have 2 elevators currently to get the hotel floor, we... More 

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