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BEST WESTERN Mangga Dua Hotel and Residence

Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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BEST WESTERN Mangga Dua Hotel and Residence
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Best prices for: 1 room 1 guest
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Ranked #143 of 357 Hotels in Jakarta
A recent review
3 of 5 stars reviewed 3 weeks ago
JIMZA_LUK Bangkok
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160 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • Chinese (Simplified) first
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  • French first
  • German first
  • Indonesian first
  • Italian first
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Jakarta
1 review
2 of 5 stars Reviewed yesterday NEW

Visiting this hotel for stay only because arrived at airport and want to spent night. However this hotel has very poor location which may troubles you from finding it (our taxi driver never knows this hotel), Mangga Dua is nearby however the ambience of area is very slum, not enjoyable experience to walk from this hotel. Room is spacy with... More 

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Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Dear:general manager . Overall the hotel service was good,from the front desk,housekeeper.except for the security .we stayed here for 3 nights, every single days when we park out car the security directly asked for tips, for example some of them kept following us until the front of elevator and they said"boss (mau ngopi) means they want us to give them... More 

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Travelers are raving about these Jakarta hotels

Bangkok
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Stay there for 2 nights during my business leisure trip. Check in was good and attentive. Rooms size are big with good facility and view from higher floor. Air condition not very cold as anticipated but still fine with me. Very close to Mangga dua area and good for shoppers.

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GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Jimza Luk, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding air conditioning which we will take on board and make any changes that may be appropriate. Your satisfaction is important to us and we will be using the feedback... More 

Sochi, Russia
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

That's a really nice hotel with high quality of service and freindly personnel! The rooms are clean and well furnished. You can get assistance very fast as soon as you need it. The breakfast is average, but we didn't expect anything special. What we didn't like is the neighborhood, there were a lot of annoying beggars and hucksters, no pavement... More 

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GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guests, It was our big pleasure to welcome you staying at our hotel, Best Western Mangga Dua Jakarta, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding inconvenience outside our hotel, actually we've notify the authorities, but it all depends on the decision of our Government. For your information... More 

Semarang, Indonesia
Level Contributor
4 reviews
4 of 5 stars Reviewed June 19, 2015

I like this hotel because it's clean and the service is good. Since it's a high rise hotel, the view from the room is very good. Food also good. The Indonesian foods is with original taste, like home cooking.

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GM-BWManggaDua, Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr.Issaher, Warmest greeting from BEST WESTERN Mangga Dua Hotel & Residence. Thank you for sharing your best experience on us. We glad to hear that you have enjoy your value stay in BEST WESTERN Mangga Dua hotel and as well as you enjoy too with cleanliness of our room, and enjoy the view of Jakarta's lighting. We pleased to... More 

Kuala Lumpur, Malaysia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 12, 2015

In my itinerary, my first day to Jakarta is to check in to Best Western Hotel in Mangga Dua. Later I took liberty to have a walk about around mangga dua shopping district and to my surprise, it is just around the corner from my beautiful hotel. This hotel is not like any other 4 star hotel I had checked... More 

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GM-BWManggaDua, Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Ijam Zain Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. Thank you for your review and for choosing to stay with us. We are very glad to hear that you enjoyed your stayed with the benefits that we have in our nearest location provides that is Mangga Dua Shopping Center district. We are very pleased to... More 

Jakarta, Indonesia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 7, 2015

Just got there yesterday. I stayed only for one night, cause my husband had an event on sunday early morning at ancol. This hotel is close enough to go to ancol early. Me and my husband booked for deluxe room from booking.com, and when we were check in, deluxe room was full, and we got an upgrade room with free... More 

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GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guests, Warmest greeting from BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 27, 2015 via mobile

Stayed here just end of April, been here few times previously. Never had problems with room. Always booked the same type of suite room. Best price via Agoda. Price include free Wifi and breakfast for two. This time, key card access door lock was faulty and took them awhile to sort it, after been up and down 4 times to... More 

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GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Kenjing, Greeting from Best Western Mangga Dua Jakarta Thank you very much for your kind sharing and support continously We are doing improvement at anytime for the services and taking care the guest seriously to provide value for money and stay like home at Best Western Mangga Dua Following to your update regarding the room key issues, we... More 

1 review
4 of 5 stars Reviewed March 24, 2015

I find the staff in this hotel are very friendly, courteous and always helpful. Really makes a pleasant stay for us. The room is quite average. The shower has really good water pressure and heats up quite quickly. Breakfast is average but the staff again are very attentive to our needs. The downside of this hotel is the location. It... More 

Was this review helpful? Yes
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear ibu Fifi, Warmest greeting from Best Western Mangga Jakarta . . It is our pleasure to receive your great feedback for our hotel, surely it will invite more guest to stay with us, we will keep and maintain it . . Again, we do appreciate of your kind attention . . Best regards Helmi Junaidi General Manager More 

Jakarta, Indonesia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

I was stay there for 1 night with my family . The room was big also the bathroom . The staff in the restaurant when I breakfast was so helpful and friendly. Dino as night manager was very good, he provide anything that me and my family need. So lovely !

Was this review helpful? Yes
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear ibu Lisamaulani, It was really our pleasure to read your great feedback, as usual i will share it to whole staff upon afternoon briefing at 15:30 hours today, i will inform them all to keep the good services This is my mobile number 0812 4457 9000 and direct email in case someday you come back to stay and please... More 

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