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BEST WESTERN Mangga Dua Hotel and Residence

Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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1 room 1 guest
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BEST WESTERN Mangga Dua Hotel and Residence
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166 Reviews from our TripAdvisor Community

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Traveler rating
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    75
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (166)
  • Mar-May only
    (50)
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    (48)
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    (30)
  • Dec-Feb only
    (38)
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Manama, Bahrain
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is clean, and the check in process was smooth and easy. I stayed with my family of six adults in two suites. The size of the suite is large enough to accommodate all of us. The rooms furnishing is average. it has two television sets, one facing the bed ,and the other facing the sitting area. The free... More 

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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Paid for supreme room, got a single bed, was told they sold out of supreme rooms even though I paid for my room in full 4weeks before going there. Fridge didn't work. Rude staff. Didnt clean my room. Eggs weren't provided at breakfast. Pool had a cover on it, even though website promotes the pool and the staff told me... More 

Was this review helpful? Yes 1

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Christchurch, New Zealand
Level Contributor
270 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located very close to a big mall in fact within walking distance, the hotel has a shuttle to drop you to the mall if you prefer and then you can find your own way back. The staff are all very helpful and friendly and always smiling, our room was spacious and clean thanks to housekeeping. Room service... More 

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A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

The hotel is luxury, the breakfast buffet is good, nice cold pool BUT we found coquerels (like 3/4) in our room in the 32 level up. The room was beautiful and the view is amazing. I was just VERY disappointed of service. Slow service (around more that 6hours for clean room)... and great we had free water bottle! If you... More 

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GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear our value guest, Thank you very much for your kind feedback of good pool and others while the 6 hours of clean the room will be taken into our serious attention especially during 98% hotel occupancy during your stay where we would maximize the room boy priority when cleaning the room for more than 1 night as you have... More 

Jakarta
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Visiting this hotel for stay only because arrived at airport and want to spent night. However this hotel has very poor location which may troubles you from finding it (our taxi driver never knows this hotel), Mangga Dua is nearby however the ambience of area is very slum, not enjoyable experience to walk from this hotel. Room is spacy with... More 

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GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Hanifku, Thank you for your detail feedback for our hotel, it makes us immediately discuss with our entire team this morning about location, taxi driver is difficult to find the hotel, room is dirty etc while the good news is great view, good food In order easy for us to study the room condition that you stayed, it... More 

Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 22, 2015

Dear:general manager . Overall the hotel service was good,from the front desk,housekeeper.except for the security .we stayed here for 3 nights, every single days when we park out car the security directly asked for tips, for example some of them kept following us until the front of elevator and they said"boss (mau ngopi) means they want us to give them... More 

Was this review helpful? Yes 1
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Thomas, Thank you for your feedback, immediately when we received your email, we firmly did investigation to each security team, unfortunately we try to find through CCTV on any period but we could not find the condition, we try to find your name and arrival date in our system but we could not find it, then we discussed... More 

Bangkok
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 8, 2015

Stay there for 2 nights during my business leisure trip. Check in was good and attentive. Rooms size are big with good facility and view from higher floor. Air condition not very cold as anticipated but still fine with me. Very close to Mangga dua area and good for shoppers.

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GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Jimza Luk, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding air conditioning which we will take on board and make any changes that may be appropriate. Your satisfaction is important to us and we will be using the feedback... More 

Sochi, Russia
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 25, 2015

That's a really nice hotel with high quality of service and freindly personnel! The rooms are clean and well furnished. You can get assistance very fast as soon as you need it. The breakfast is average, but we didn't expect anything special. What we didn't like is the neighborhood, there were a lot of annoying beggars and hucksters, no pavement... More 

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GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guests, It was our big pleasure to welcome you staying at our hotel, Best Western Mangga Dua Jakarta, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding inconvenience outside our hotel, actually we've notify the authorities, but it all depends on the decision of our Government. For your information... More 

Semarang, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 19, 2015

I like this hotel because it's clean and the service is good. Since it's a high rise hotel, the view from the room is very good. Food also good. The Indonesian foods is with original taste, like home cooking.

Was this review helpful? Yes 1
GM-BWManggaDua, Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr.Issaher, Warmest greeting from BEST WESTERN Mangga Dua Hotel & Residence. Thank you for sharing your best experience on us. We glad to hear that you have enjoy your value stay in BEST WESTERN Mangga Dua hotel and as well as you enjoy too with cleanliness of our room, and enjoy the view of Jakarta's lighting. We pleased to... More 

Kuala Lumpur, Malaysia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 12, 2015

In my itinerary, my first day to Jakarta is to check in to Best Western Hotel in Mangga Dua. Later I took liberty to have a walk about around mangga dua shopping district and to my surprise, it is just around the corner from my beautiful hotel. This hotel is not like any other 4 star hotel I had checked... More 

Was this review helpful? Yes
GM-BWManggaDua, Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Ijam Zain Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. Thank you for your review and for choosing to stay with us. We are very glad to hear that you enjoyed your stayed with the benefits that we have in our nearest location provides that is Mangga Dua Shopping Center district. We are very pleased to... More 

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