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BEST WESTERN Mangga Dua Hotel and Residence

Jl. Mangga Dua Abad No. 111, Jakarta 10730, Indonesia
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BEST WESTERN Mangga Dua Hotel and Residence
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199 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

It's deposit was only SGD 20 and they have decorated their lobby nicely for the festivities. Their doormen are always ready almost immediately to help you carry your luggage and open doors for you. They also allow you to play your favourite songs on youtube out loud from the imac that they have at the lobby. Apart from that, their... More 

Helpful?
Thank Julie H
Jakarta, Indonesia
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I meant to write the review of this hotel after my stay but at that time I was so pissed off so I decided to cool my self down for a while so that I can give unbiased review. So here it is... I realize that this hotel is located in Mangga Dua which populated with a lot off Chinese... More 

Helpful?
1 Thank Ceritaeka

Travelers are raving about these Jakarta hotels

Singapore, Singapore
Level Contributor
148 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The management of Mangga Dua Hotel and Residence is slightly worse than other Best Western Hotels. I stay here for 5 nights and request for upgrade a couple of time as I am Best Western Diamond member. Upgrade was not done and points were not recorded. Room was average with strong water spray showerhead. Room needs more lighting.

Helpful?
Thank Pinxun
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Tan Pin Xun, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. We understand your concern however according to Best Western Rewards terms and conditions, points will be awarded when make the reservation with qualify rate. So according to your stay... More 

Singapore
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Im stayed here for 4 night 5 days check in was smooth everything was great only some the service is not good..i stay for 4 night and the greeters in restaurant keep asking my room number...and i think got 1 guy is a FB Manager never say hi and never talk to me also, he just concern with foreign guest..maybe... More 

Helpful?
2 Thank Lee N
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr Lee, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 30, 2015 via mobile

Front Office is very nice but bellman staff not so many, security staff very friendly, the room is big strong shower, hot water is very good but the need renovation, meeting room is very good and staff friendly and helpful, swimming pools is very nice and breakfast is very good so many choices. I will be back.

Helpful?
Thank Aas A
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Aas, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

New York City, New York
Level Contributor
189 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed November 26, 2015

The management of this place is inferior to other best western hotels in Jakarta. The bedding was pilled up and old and uncomfortable to sleep on. I told housekeeping about this and they replaced my bedding with new ones that were acceptable. I saw 3 roaches in my room. That means there's an infestation in the walls. They need to... More 

Helpful?
Thank Wayland C
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr Wayland, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Level Contributor
9 reviews
8 hotel reviews
4 of 5 stars Reviewed November 12, 2015 via mobile

2 night stay at this hotel , the price is reasonable, spaces and clean, staff dan doorman is polite. The inly thing is too many mosquito at the sundal lounge and their cafe at lobby. Near to mangga square shopping mall. The morning breakfast is so so only.

Helpful?
Thank HK W
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed October 26, 2015

The lifts for the hotel rooms are very slow and for some reason, no matter what time of day or night, the lifts stopped at levels 25 and 30 on every trip we made up to our room on level 32. We were in the hotel for 6 nights. It was most frustrating and even became a real annoyance. Other... More 

Helpful?
Thank Ian L
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr Ian L, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Regarding the elevator, we... More 

Singapore
Level Contributor
96 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed October 23, 2015

Hotel location and view is good. Near to some shopping area. but the shop all close very early. it is quite high and you can see the surrounding view clearly. Staff is helpful and able to communicate well in English. Check out with them all the good area that can go for shopping and enjoy in this area, you will... More 

Helpful?
Thank Hin99
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr Hin, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Bordeaux, France
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 21, 2015

I booked the Hotel by internet, just before went back to France. When you arrived they will welcome you with welcome drink. We chose a smoking room (superior) for my father, when we entered at the room, the room was small and a bit dirty. We called the service hotel and asked to change the room, finally they moved us... More 

Helpful?
Thank fani15
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mrs. Fani, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

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