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Smart Hotel

Jl. Tanjung Karang No. 2 Thamrin | Sizzler Building, Jakarta, Indonesia
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92 Reviews from our TripAdvisor Community

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Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 17, 2015 via mobile

Location is top notch.. Close to the malls. Room are ok but need some maintenance. Toilet are not that clean, lots of yellow stuff in corners. The walls are not that solid so you can hear the noise of the neighbors. Air Condition os acceptable. Good internet connection. The breakfast is hilarious, i dont know if i can call it... More 

Helpful?
Thank Goto A
Jakarta, Jakarta Raya, Indonesia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 7, 2015

I stay here just for one night for myself. I like the design room. Look minimalist and bright. They have clean room and the receptionist also friendly. Unfortunately.. their breakfast is limited choice. But the taste is good. Overall, it's worth for your money.

Helpful?
Thank Fitha S
2 reviews
2 of 5 stars Reviewed November 16, 2015 via mobile

As reviewer above mentioned, the only advantage of this hotel is the location, it is close to office's buildings, within walking distance to one of Jakarta's above average shopping mall, you could also walk to the city's commuter train station. The room I was in located on 3rd floor, I was requesting for a queen bed, but upon checking-in I... More 

Helpful?
Thank SR S

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Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 9, 2015 via mobile

Check in on the 1st day (after a friends wedding) was informed there is an additional 235,000 rupiah. Advice to tag and leave your bag. Room service responsive too, they cater to most services like morning call. No kettle to boil water, no fridge. However, they do try their best to provide your request by their ways Do tip the... More 

Helpful?
Thank foreverone87
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 17, 2015 via mobile

I am regularly in jka with experience from budget to super deluxe. This place has a way to go.. After 3 nites I checked out and paid only $12.87 average extra the next 4nites in ibis for an altogether better experience Positives. Friendly staff, who are trying. The Japanese resto at ground floor..v good! Strong and hot shower. Location The... More 

Helpful?
1 Thank asie f
Jakarta, Indonesia
Level Contributor
6 reviews
3 of 5 stars Reviewed October 12, 2015

Great location in the heart of city... The wall of the room is not permanent building, and breafast is too late because starting at 7 am. Ussually breakfast shold be start at 6 am. Better we book room only without breakfast if possible.

Review collected in partnership with Tiket.com

Helpful?
Thank balance0906
Central Java, Indonesia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed September 25, 2015

The only thing that worth to stay in this hotel is the location. It is on Jalan Thamrin! The staff is fast but the the lobby is terrible, the aircon is leaking in their front desk The room is really small, and not clean. I haven't tried the breakfast because i l was checking out before the breakfast begins. If... More 

Helpful?
Thank mantugaulll
Panhuys, General Manager at Smart Hotel, responded to this review

Dear Sir, Thank you for taking time to comment about Smart Hotel. We are very sorry to read about your disappointment but you may have pointed out the fact that we started already a full renovation of the hotel. This adresses most of your topics: a welcoming lobby with coffee shop, trendy renovation of rooms and of course new AC... More 

Level Contributor
150 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed July 23, 2015 via mobile

This hotel is not recommended at all. The food is teribbly bad, the room is so small and can't do anything at the room except sleep. Honestly, I don't see value add to stay at this hotel. I look forward the service is incresed. FYI, the food taste is the worst food ever because too much MSG.

Helpful?
1 Thank bambaris
Panhuys, General Manager at Smart Hotel, responded to this review

Dear Sir, I am so sorry to read so much disappointment in your review. We just start an extensive renovation of the hotel and for sure the guest experience will be dramatically improved before Christmas. However your comments about F&B will be taken at highest consideration and immediate action be taken. Please note also that alongside this renovation we will... More 

Aberdeen, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 20, 2015

Budget hotel, well organised, clean with helpful and friendly staff. Wifi reception very good. Breakfast menu limited but acceptable. But, don't expect 5 star luxury for the budget price. Easy access to Grand Indonesia and Plaza Indonesia.

Helpful?
Thank Carl K
Panhuys, General Manager at Smart Hotel, responded to this review

Dear Mr Carl, Thank you for choosing Smart Hotel and even more for your valuable comments. Smart Hotel team and me are just hoping to see you again at occasion of your next stay. This with our best regards More 

Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 13, 2015 via mobile

I spend three nights in this hotel. The hotel located near bunderan HI. The famous Grand Indonesia Mall is within walking distance. The room is small, and there is standard amenities in the room. The breakfast is acceptable. The trans Jakarta bus station is within walking distance.

Helpful?
1 Thank Bram K
Panhuys, General Manager at Smart Hotel, responded to this review

Dear Bram, I just want to thank you for fair comment about Smart Hotel. The all team joins me to inform about our major program of renovation with aim to make your next stay even more convenient. This comes with my kind regards More 

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