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Swiss-Belhotel Mangga Besar

4.0 of 5 Jl. Kartini Raya No. 57, Jakarta 10750, Indonesia
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Certificate of Excellence 2014
Swiss-Belhotel Mangga Besar
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178 reviews from our community

Traveler rating
    37
    97
    25
    15
    4
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25
32
11
67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (178)
  • Mar-May only
    (57)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (28)
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Guangzhou, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I was there for the fair. But there's not shuttle bus anymore like last time. It's really a disaster for me. I have to take taxies from the hotel. The taxi drivers are very tricky. Every time they asked you for extra packing payment or told me no small changes. The taxi fee was Rp. 31,800, I had to pay... More

Was this review helpful? Yes 1
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear DongyuanD Our Front Office Manager has sent you an email directly to inquire about further details from your side to understand your review better, kindly take some time to answer to this. Thank you for staying with us and welcome back. Kindest regards Steffen Kroehl + Team General Manager More

Jakarta, Indonesia
Contributor
15 reviews 15 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really like to stay here. nice room and the price makes sense. situated in a location that is always crowded 24 hours. many chinese restaurant around. close to a lot of a nightclub. very suitable for you who love the bustle of night life.

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear VidayaBonita Indeed our location has a lot to offer, in terms of accessibility, shopping, and entertainment. Glad to see that you enjoyed staying with us and we look forward to welcome you back soon. Kindest regards, Steffen Kroehl + Team General Manager More

Banda Aceh, Indonesia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hospitality were good. Security stand by in front of meeting rooms. When i need to change mike, they had fast response. The swiss-cafe also had many kinds of foods, from western food, chinese food, local food, fruits, cakes, bread, they also had sushi! I love the cafe.. The meeting package cost not so expensive. For 30 persons fullday meeting... More

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Sab2390 Thanks for acknowledging our professional meeting services. We always strive to give swift and reliable service, that is why our hotel has becoming a favorite meeting destination. We look forward to welcome you back again soon! Kindest regards, Steffen Kroehl + Team General Manager More

Saudi Arabia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed 3 nights at this hotel, it is excellent hotel with tight security, good staff, good breakfast and free suna & steam bath. but because the loacation of the hotel where a wide open sewer infront of the hotel you might see cockroach & some insect inside. but I enjoy staying there and I will stay again if I... More

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Jammar269 Good to hear that you enjoyed your stay. We are constantly upgrading our facilities and services to improve even more. Pest control is a daily priority for us. Thank you for staying with us and we look forward to welcome you back again soon. Kindest regards, Steffen Kroehl General Manager More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is my second time stayed in Swiss but I think my first visit more excellent than this visit. But actually quality of food still same and love it. I found small cockroach on bed 2 times and it's really scare me..but totally I like stayed at Swissbel

Was this review helpful? Yes 1
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Tina B Pest control and cleanliness is our top prioirty and I will meet with my team to discuss on how we can improve even further. Thank you very much for your repeat patronage and we look forward to welcome you back again soon. Kindest regards, Steffen Kroehl General Manager More

Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Their front desk service is below disastrous. Shameful. The facilities, however, are really impressive. Outstanding spa structure, with saunas, steamrooms, hot thubs, cold plunges, a HUGE pool and a really decent gym. Our room had a two-walls full view of the city, which (apart from the city being the grey Jakarta) was majestic. Bed was great and bathroom nice. Air... More

Was this review helpful? Yes 1
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Pablo A I would like to ask for more information on your comment concerning our front desk service. Kindly send me an email directly to gmsbmb@swiss-belhotel.com so I can follow up properly. Our facilities indeed are first class and many of our rooms have great views. Thank you for staying with us and we hope to welcome you back... More

Penang Island, Malaysia
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 9, 2014

I managed to get into the room before 12 noon. Requested for Non smoking room unfortunately it was not ready at that time. So i decided to take smoking room. But it surprised me that the corridor and room were not smelly at all. Room was spacious and very nice color collaboration of the carpet and the blind. The only... More

Was this review helpful? Yes 1
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Babypooh21 We very understand how sensitive non-smokers are therefore we put great effort into removing any smells from smokers. I agree with you that we need to install towel racks in all rooms, which is on progress now. Thank you for staying with us and we hope to welcome you back again soon! Kindest regards, Steffen Kroehl General Manager More

Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 4, 2014

I had paid all my 5 rooms booked at 3 p.m to ease the process. But since Erisa the CSO was processing the room, we all went out for lunch and had been told that rooms will be ready by the time we came back. At 5.30 p.m I returned and wanted to grab our key card, they had not... More

Was this review helpful? Yes 1
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Steven Tjan Apologies for having unpleasant experiences at our property. Swift, friendly and reliable guest service is our norm, so I will investigate further with my team to ensure consistency in our service level. I hope we will have another chance to convince you of our professional guest service. Thank you for staying with us and I look forward... More

Kendari, Sulawesi Tenggara, Indonesia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014 via mobile

i stayed here for 2 nights. i recommend this hotel as a great choice during staying in Jakarta. the Housekeeping staffs are friendly, cleanliness is excellent. i really enjoy the breakfast, especially the pastry. the security is polite (i forgot his name). the hotel has a nice view especially in high floor :)

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Kasrina M Thank you so much for your feedback. Indeed warm hospitality is one of our strengths, besides a fantastic breakfast. We look forward to welcome you back again soon! Kindest regards, Steffen Kroehl More

Reston, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

I just wanted to share that Ms. Jilly Fransya was outstanding at facilitating all the logistics for our 90 person business conference. She worked with us over email - always prompt replies even during Indonesian holidays. And when we arrived she had everything in order. The food preparation for the meals and coffee breaks were excellent. Also the Concierge was... More

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Jeanw2222014 Thank you very much for your kind feedback and I have congratulated already Ms Jilly for her outstanding performance. We hope to be of service for your event again in the near future! Kindest regards, Steffen Kroehl General Manager More

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Additional Information about Swiss-Belhotel Mangga Besar

Address: Jl. Kartini Raya No. 57, Jakarta 10750, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Sawah Besar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Belhotel Mangga Besar 4*
Number of rooms: 246
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Also Known As:
Swiss-Belhotel Mangga Besar Hotel Jakarta

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