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Swiss-Belhotel Mangga Besar

#45 of 345 Hotels in Jakarta
Certificate of Excellence
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Jl. Kartini Raya no. 57, Jakarta 10750, Indonesia
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Swiss-Belhotel Mangga Besar
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231 reviews from our community

Traveler rating
    52
    122
    36
    16
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

from all the place in Jakarta I stayed this is the only place that served smoked salmon for the breakfast menu and it was fresh and delicious.the spa was complimentary,not a small spa , it had a few Jacuzzi , steam room with a hot rocks ,massage available(with payment),decent steak on the ground restaurant.about the location:there is convenient store next... More 

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Michael B Our breakfast is being recommended again and again, I am happy to see that you enjoyed it as well. Indeed our guests should not forget to visit our extensive Spa facilities to relax from a busy day. Thank you for returning again and welcome back soon! Steffen Kroehl General Manager More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was staying on Swiss Belhotel Mangga Besar for 2 nights on the 15th April to 17th April. This hotel is strategicaly positioned on one of the most strategic location available in Jakarta. Its proximity to Business districts and Govermental Facilities are superb. Upon check in i was warmly greeted by all staffs from security check point until the front... More 

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Ar4sh1 Indeed our location is one of our assets providing great value to our guests. I am happy to see that my team was able to demonstrate our high level of service orientation. Our staff really does make the difference! Thank you for staying with us and welcome back! Steffen Kroehl General Manager More 

Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel at Apr 2015. When I'm going to check in, I have to wait for 10 minutes until I got my turns, A lot of people checking in and checking out but they only have 2 officers. After I got my turns for check in, I politely ask to upgrade my room, and turns out they... More 

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Taufik B Thank you for your comments and apologies for having you wait during check in. Actually our parking is one of our strong points with plenty of spots available. The access to the parking areas has been fixed again, sorry for the inconvenience. Thank you for staying with us and welcome back! Steffen Kroehl General Manager More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our fourth stay at this hotel. This time we splited our time in Jakarta. First stay from 28 March - 1 April. Knowing the hotel very well from our previous stay as we always visit our family in the last three years, the first stay was very average for us. Reception was friendly but there was no warm... More 

Was this review helpful? Yes 2
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Zhweishan Consistency is the key to quality. Apologies for not receiving your usuall level of welcoming during your first part of the visit. We take your feedback as opportunity to improve further. Thank you for staying with us again and welcome back! Kindest regards, Steffen Kroehl General Manager More 

Jaipur, India
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I selected it because of event taking place there but disappointed with location and food quality. There is hardly anything for vegetarian. Room size is big but not well appointed. Electric controls are not user friendly. Still may be a good choice with low cost but surrounding is not at all good.

Was this review helpful? Yes 2
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Vivek0710 We can cook up anything for vegetarians, just mention your request and we will take care of you, absolutely! Concerning our location it all depends on personal criteria if it is suitable or not. We feature nearby highway access, close to Ancol Park, Seaside, and shopping. Thank you for your feedback. Kindest regards, Steffen Kroehl General Manager More 

bosh
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed March 19, 2015

If you are going to Jakarta for the first time, get a hotel much closer to the city, unless you want dodgy shopping malls and massage parlours, of which this area abounds. Was upgraded on arrival, got into the room and the smell of mould was over powering, asked for room change, they just sprayed the new room and after... More 

Was this review helpful? Yes 4
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear boshwell81 Location is always a very personal criteria, I always recommend to choose a hotel according to your preferences and research before booking. Our breakfast gets a lot of positive feedback so I am surprised that we could not meet your expectations. We feature a wide range of hot and cold dishes, bakery items, pastries, etc. Our hotel photos... More 

Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 15, 2015

Stayed 30 days during Business visit on Oct 2014. This place does have all -Swiming pool, free wifi etc., The breakfast is also good except if your are a vegetarian, you will have less options. I recommend this for all medium class people to stay during Jakarta tour.

Was this review helpful? Yes 3
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear LNRao Thank you for your feedback. Vegetarians are welcome to address their needs and we will absolutely cater to your wishes. Guests staying for extended periods will find our hotel to be a good base due to easy highway connections and industrial areas nearby, besides our many facilities. Thank you for staying with us and welcome back! Steffen Kroehl... More 

Bali, Indonesia
1 review
4 of 5 stars Reviewed March 13, 2015

Booked a superior room for one night but upgraded when checked in. Check in process was quick and the staff were nice, the room was spacious and clean, the view was great but the wifi sucks :) A must where to stay in Jakarta, good location and easy to find.

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Ergh I am happy to see that we succeeded in providing a great stay at our hotel. Actually our WIFI has improved substantially since upgrading it. in peak times of use there might still be bottlenecks however... Thank you for staying with us and welcome back! Steffen Kroehl General Manager More 

Middle East
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 10, 2015

Stayed for 6 nights in a business trip the hotel was really average in location due to lack of interest at places surrounding the hotel within a Walk but the service do make the difference all staff are super from front desk to restaurant ,stayed in executive room with city view Houskeeping staff are great too , I used the... More 

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear TripM Indeed our associates take great pride in making every guest feel special. Our service is genuine. Our Spa is absolutely not to be missed: a large area with many facilities and treatments available. Thank you for staying with us and welcome back! Steffen Kroehl General Manager More 

Jakarta, Indonesia
1 review
3 of 5 stars Reviewed March 1, 2015

I stayed here on August for our short honeymoon on August 2014. The room and the bathroom are spacious and nice. The breakfast taste was so-so, the orange juice was really sour but we didn't mind tho. Anyway, the thing that really make me dissapointed was when we just had swimming and wanted to take shower, we found that the... More 

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Niken N I regret to see your feedback goes back to August 2014 and will kind of delude our current level of quality. I highly recommend to our esteemed reviewers to leave your feedback in a timely manner, i.e. within 1 month, to ensure a correct reflection of your experiences. Since your last stay here things have been improved... More 

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