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All 318 Jakarta hotels

Swiss-Belhotel Mangga Besar

4.0 of 5 Hotel   |   Jl. Kartini Raya No. 57, Jakarta 10750, Indonesia (Sawah Besar)
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Ranked #38 of 318 Hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Babypooh21 Penang Island, Malaysia
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168 reviews from our community

Traveler rating
    34
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    23
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    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Penang Island, Malaysia
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I managed to get into the room before 12 noon. Requested for Non smoking room unfortunately it was not ready at that time. So i decided to take smoking room. But it surprised me that the corridor and room were not smelly at all. Room was spacious and very nice color collaboration of the carpet and the blind. The only... More

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Babypooh21 We very understand how sensitive non-smokers are therefore we put great effort into removing any smells from smokers. I agree with you that we need to install towel racks in all rooms, which is on progress now. Thank you for staying with us and we hope to welcome you back again soon! Kindest regards, Steffen Kroehl General Manager More

Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I had paid all my 5 rooms booked at 3 p.m to ease the process. But since Erisa the CSO was processing the room, we all went out for lunch and had been told that rooms will be ready by the time we came back. At 5.30 p.m I returned and wanted to grab our key card, they had not... More

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gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Steven Tjan Apologies for having unpleasant experiences at our property. Swift, friendly and reliable guest service is our norm, so I will investigate further with my team to ensure consistency in our service level. I hope we will have another chance to convince you of our professional guest service. Thank you for staying with us and I look forward... More

Kendari, Sulawesi Tenggara, Indonesia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

i stayed here for 2 nights. i recommend this hotel as a great choice during staying in Jakarta. the Housekeeping staffs are friendly, cleanliness is excellent. i really enjoy the breakfast, especially the pastry. the security is polite (i forgot his name). the hotel has a nice view especially in high floor :)

Was this review helpful? Yes
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Kasrina M Thank you so much for your feedback. Indeed warm hospitality is one of our strengths, besides a fantastic breakfast. We look forward to welcome you back again soon! Kindest regards, Steffen Kroehl More

Reston, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I just wanted to share that Ms. Jilly Fransya was outstanding at facilitating all the logistics for our 90 person business conference. She worked with us over email - always prompt replies even during Indonesian holidays. And when we arrived she had everything in order. The food preparation for the meals and coffee breaks were excellent. Also the Concierge was... More

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gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Jeanw2222014 Thank you very much for your kind feedback and I have congratulated already Ms Jilly for her outstanding performance. We hope to be of service for your event again in the near future! Kindest regards, Steffen Kroehl General Manager More

Bangkok, Thailand
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel is near Mangga Dua Square where you can do some shopping, eating and Carrefour there but a bit exhausted for walk so taxi is recommended. No any restaurant in walking distance if you plan to try something outside hotel then you need to go somewhere by public transport. Hotel's staffs are nice and service-minded. High ceiling lobby make comfortable.

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gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Monpat2014 Thank you for your feedback.Our location is very convenient to see the many attractions of Jakarta as well as shopping. I am happy to hear that you had a good time at our property. See you again, Steffen Kroehl General Manager More

Brindisi, Italy
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our first two days in Indonesia. I've been working many years in the airline industry as a cabin attendant and therefore being guest in the best hotels around the world, of the most known international chains. This one has nothing less than the others, maybe somenthing more with the wonderful, personal attention the staff gives to the guests. Being tourists... More

Was this review helpful? Yes 2
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Ricciottino Thank you so much for your uplifting feedback. Indeed our staff is our biggest asset and we are proud to offer personalized and attentive service. We look forward to welcome you back soon. Kindest regards, Steffen Kroehl General Manager More

Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed August 8, 2014 via mobile

We chose this hotel because its facility and location. 5 rooms was booked for 10 people whom 2 of them arrived later than the rest (1 night later). We had informed the reception twice, clearly, and the reception confirmed they were ready for their check-in anytime. Surprisingly, when the couple came, it was late, they were rejected by the hotel... More

Was this review helpful? Yes 2
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Akuorangutan Thank you for your feedback. I am taking your comments as opportunity to improve our internal communication. We have already met internally to discuss and ensure a better handling of a situation such as yours. Apologies for the inconvenience experienced and we look forward to welcome you again. Kindest regards, Steffen Kroehl General Manager More

Jakarta, Indonesia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 6, 2014

I have stayed at this hotel for 2 nights and i really loved about their warm hospitality from the reception until the room service. It was also my first choice when i gathered a kind of business meeting in Jakarta, they have the best place for meeting because we can relax fo a while after meeting at some interesting place... More

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gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Arie P Thank you very much for your feedback. Great to hear that you enjoyed your stay. Indeed, warm hospitality is one of our strengths. We look forward to welcome you again at your favorite place in Jakarta! Kindest regards, Steffen Kroehl More

Jakarta, Indonesia
Top Contributor
53 reviews 53 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 6, 2014

We are here for 1 nite on holiday and choose to stay here as it located near the Ancol Area. it didnt start too well as it took 1.5hrs to check in (understand it is a holiday season-Eid Al Fitri week) still an hour should be sufficient. The room is quite big, clean and comfort bed, however they seems to... More

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gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Rianiriani Thank you for your feedback. Apologies for having you wait for check-in. I have instructed my team in such a case to escalate to senior management to ensure top attention. Well noted also about your other points raised for our improvement. We look forward to welcome you again soon. Kindest regards Steffen Kroehl General Manager More

Jakarta, Indonesia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 5, 2014

Arrived in the evening, cannot believe at the number of mosquito in the lobby. Room is large, location is convenient with all the facilities you need within the hotel. The air con is really cold at night but in the morning, probably because my room is facing the morning sun, it gets very warm. Even after putting the air con... More

Was this review helpful? Yes 2
gmsbmb, General Manager at Swiss-Belhotel Mangga Besar, responded to this review

Dear Tulang_B Thank you for your feedback. In regards to mosquitos we have improved our pest control measures and expect to control mosquitos better in the future. We look forward to welcome you again soon. Kindest regards Steffen Kroehl General Manager More

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Additional Information about Swiss-Belhotel Mangga Besar

Address: Jl. Kartini Raya No. 57, Jakarta 10750, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Sawah Besar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Belhotel Mangga Besar 4*
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Also Known As:
Swiss-Belhotel Mangga Besar Hotel Jakarta

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