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Oria Hotel

3.5 of 5 Jalan KH. Wahid Hasyim No.85, Jakarta 10350, Indonesia (Formerly Luxe Hotel)
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Oria Hotel
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Oria Hotel
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17 reviews from our community

Traveler rating
    2
    9
    3
    2
    1
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2
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6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed August 29, 2014

The very worst customer service of any hotel I have been to in very many years, possibly ever. My one night stay cost me US$265 for which I received a standard room in a tired run down hotel. There were no redeeming features.

Was this review helpful? Yes 4
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear sir, Thank you for your feedback. We take all feedback seriously, so we immediately launched an investigation into your claims. Regarding your claim of your one night stay costing you US$ 265. We found that your room rate, which you purchased from a travel agent was actually US$ 70. However, we have an incident report for your stay where... More

Kuching, Malaysia
Top Contributor
65 reviews 65 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

Very clean, new hotel with helpful staff and moments of brilliance in some of the food they serve. It's very central, lots of food along the road where it's at, from local street food to mid-range eateries and joints. There's even a Macdonald's for the culinarily unadventurous. Small shopping centers nearby as well. I would recommend it anytime. Keep up... More

Was this review helpful? Yes 3
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Miss, Thank you for your review, and we are delighted to hear that you had a very good experience with us. As you mentioned, our location is one of the best in the city for exploring different types of foods, with a wide range of local and international restaurant chains available within walking distance. We will certainly try to... More

Amsterdam, The Netherlands
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2014

Oria Hotel at the Jalan Wahid Hasyim is a fine, cool and most of all a very clean modern hotel in the middle of the bustling heart of Indonesia's capital Jakarta. a suitable and ideal place for the businessman to be. Other arrangements can also be realize like family gatherings a well etc. The staff is not overly humble as... More

Was this review helpful? Yes 4
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Mr. Sahuleka, We would like to thank you for choosing Oria Hotel for your stay in Jakarta and for your positive review. Our staff prides ourselves in creating a “Homey” atmosphere while still delivering the professional standards our guests deserve. We are also glad to hear that you enjoyed our Caza Suki Restaurant, and are glad to inform you... More

Singapore
Top Contributor
83 reviews 83 reviews
34 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed May 29, 2014

This is the former Luke Hotel which was renovated last year. The exterior looks new and lobby seems comfortable. After I viewed the rooms, I booked the Olay Suite room for 2 weeks, but only managed to stay for 2nights. When I reached the hotel about 2.30pm, the rooms are not ready yet although the check in time was 2pm.... More

Was this review helpful? Yes 1
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Sir, Thank you for your feedback. We take all feedback seriously and have discussed your comments with our staff. We apologize that your stay with us did not meet expectation, primarily because of issues regarding our internet upgrade, however we are delighted to inform you that our Wi-Fi internet upgrade for speed and stability is completed. We also apologize... More

Indonesia
Top Contributor
72 reviews 72 reviews
16 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 6, 2014

I'm haven't staying here but I enjoy attending training here. With great location, nice snacks and easy to park a car. I would highly recommend this Hotel if you want to held Seminar or Training. It has lots of seminar room which can occupy from ten to hundreds and it also has ballroom for about 300-400 people. Again.. what I... More

Was this review helpful? Yes
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Mr. Ricky, Thank you for your positive review and recommendation. We are delighted that you enjoyed your training event here at Oria Hotel. As you mentioned, we have a wide variety of seminar rooms of all sizes, and take great pride in giving our guests the perfect venue and service for their training and seminar needs. We look forward... More

jakarta
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed December 31, 2013

Having reservation through agoda gave us certainly for the room. But we have to wait til 45 minutes before got the room key. Even though it's 2.20 pm (normal check in time is 2 pm). The way the front desk officer deal with customer need major improvement. They should be more manner n behave when they face the customer.

Was this review helpful? Yes
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Sir, I apologize that our staff service did not meet your expectations. As this is such important issue for us, I would really appreciate if you have a moment to email me at gm@oriahotel.com with the specifics in order for us to continually improve our service. Thank you for your support and we hope we will have the opportunity... More

Denpasar, Indonesia
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed December 22, 2013

Had stay in this hotel for several times during my business trip to Jakarta. So so Hotel and the only advantage is their strategic location only so no wonder the Hotel's rate quite expensive. The last time I stay at this Hotel was a nightmare. Poor service and housekeeping. I'm arrived in evening, check in to the room and found... More

Was this review helpful? Yes
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Sir, I apologize that our staff service did not meet your expectations. As this is such important issue for us, I would really appreciate if you have a moment to email me at gm@oriahotel.com with the specifics in order for us to continually improve our service. Thank you for your support and we hope we will have the opportunity... More

Indonesia
Top Contributor
90 reviews 90 reviews
19 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed December 22, 2013

This is a relatively new hotel and is very strategically located. It's within a walking distance to Thamrin street where many major banks and corporate buildings are located. The 24-hour McDonalds, Starbucks, Burger Kings are a mere 7 minute walk. The room has a simple, minimalist design. The size is alright (slightly bigger than the rooms at the nearby budget... More

Was this review helpful? Yes
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Sir, Thank you for your review of Oria Hotel, and we are glad that you had an enjoyable stay with us. We are also delighted that you took the opportunity to try our All You Can Eat, Shabu Shabu & Barbeque menu at Caza Suki. We look forward to welcoming you back to Oria Hotel during your next visit,... More

Ko Samui, Thailand
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 12, 2013

New hotel near heart of CBD, the Oria has a friendly staff an clean rooms. Bed was excellent and shower fine. Good selection of channels on the TV. Staff did a good job. Clientele was mostly local, not many foreigners. I like the area, having stayed near there multiple times. Plenty of restaurants, feels pretty safe, and close to shopping... More

Was this review helpful? Yes
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Mr. Ricardo, Thank you for your review of Oria Hotel, and we are delighted that you had an enjoyable stay with us. We are also pleased to hear that you found our bed comfortable, as we provide 5 Star Quality King Koil Beds. Our Staff also appreciates the positive feedback regarding their service. Thank you for your support, and... More

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 16, 2013

It's one of the most affordable hotel I have stayed in. Love the location and its surroundings - lots of nice local pubs, 7eleven and restaurants. There is even an old shopping mall just a few doors away. Oria is a new hotel so the rooms, lobby and surrounding of the hotel is very clean. Rooms are rather small but... More

Was this review helpful? Yes
OriaHotelJkt, General Manager at Oria Hotel, responded to this review

Dear Valued Guest, Thank you for your positive feedback, and we are delighted that you enjoyed your stay with us. At Oria Hotel, we strive to deliver the best experience at great value, and we are delighted that we were able to give that to you. We have sent your input regarding the ironing board to our Housekeeping staff so... More

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Additional Information about Oria Hotel

Address: Jalan KH. Wahid Hasyim No.85, Jakarta 10350, Indonesia (Formerly Luxe Hotel)
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Oria Hotel 3.5*
Number of rooms: 150
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