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Aston Marina Hotel & Residence

Jl. Lodan Raya no. 2A | Marina Mediterania, Tower A, Jakarta 14430, Indonesia
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Aston Marina Hotel & Residence
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288 Reviews from our TripAdvisor Community

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Bekasi
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Always read hotel reviews before book it is a must. So everything was expected. 1. Poor check in process - plenty guests during long weekend. The good side is many people choose this hotel. 2. Hotel quality - I booked 2 bedroom residence plus extra bed for a very good deal. Although the quality is quite poor but it was... More 

Helpful?
Thank Votivia M
Bekasi, Indonesia
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Liburan kami benar-benar dirusak oleh hotel ini. Kami terjebak di lift hampir setengah jam, lalu lift terjatuh. Syukurlah hanya satu lantai. Sejak kejadian itu, kami jadi ketakutan menggunakan lift. Our holiday was totally marred by this hotel. We're got stuck in the elevator almost half an hour, then the elevator fall . thankfully fell "just" one floor. Since the incident,... More 

Helpful?
Thank Alfian S

Travelers are raving about these Jakarta hotels

1 review
1 of 5 stars Reviewed 1 week ago

1. they made us wait for about AN HOUR to check in. Very slow service and unprofessional! 2. the elevators are so awful and old! 3. the restaurant is so pathetic! my niece's nanny get charged to enter the restaurant even though she didn't eat anything. the food is bellow standard and i found more than 1 flies in our... More 

Helpful?
Thank Pristan K
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Im in my room now. 18th floor with my kid playing around in the big room . He love it because he can run all the way in a room. Today im going to check out and have a little time to make a review. So just like a said. The room is good and big also, they provide a... More 

Helpful?
Thank idham a
Jakarta, Indonesia
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

The room is clean and big, check in / check out then elevator took quite long time. Breakfast time very full, better have it earlier. Very near to Ancol, located in the heart of Jakarta and mangga dua

Helpful?
Thank Victor E
Level Contributor
5 reviews
1 of 5 stars Reviewed 3 weeks ago

they made us wait for about AN HOUR to check in. the q for check out was also too long, we didn't wanna bother to wait so we left the key card at the front desk and just leave. the room is a bit large, but the furniture is cheap looking. the staff didn't even wanna help me when i... More 

Helpful?
Thank Angela P
Aston Marina H, Front Office Manager at Aston Marina Hotel & Residence, responded to this review

Dear Ms. Angela, Warmest greeting from Aston Marina Jakarta, Thank you for choosing to stay in Aston Marina Jakarta. It’s with deepest concern to receive constructive review from you. We do sincerely apologize for any inconveniences you had during your recent stay with us. We have noted your dissatisfaction regarding to check-in and check-out process and also for the restaurant... More 

Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed December 29, 2015 via mobile

The room is clean, request for corner room if you want get bath tub bathroom. check in and check out took quite long time. Breakfast time very full, better have it earlier. very near to Ancol, can ask for the free pass to ancol

Helpful?
Thank Irene C
Aston Marina H, Front Office Manager at Aston Marina Hotel & Residence, responded to this review

Dear Ms. Irene, Warmest greeting from Aston Marina Jakarta, Thank you for choosing to stay in Aston Marina Jakarta. It’s such a pleasure to receive a constructive review from you. We sincerely apologize for any inconveniences you had during your stay with us. We have noted your dissatisfaction regarding to our breakfast service and also for check-in and check out... More 

Johor Bahru, Malaysia
Level Contributor
67 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed December 20, 2015

Hotel is centrally located near the Ancol theme park to manga dua shopping mall. The roads leading to hotel is very congested through out the day. Check in was breeze and check out was a bit late due to insufficient staff. Only one elevator was operational and need to wait for long time as we stayed in 17th floor. Book... More 

Helpful?
Thank Maiden0422
Aston Marina H, Front Office Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Maiden, Warmest greeting from Aston Marina Jakarta, Thank you for choosing to stay in Aston Marina Jakarta. It’s such a pleasure to receive a constructive review from you. We are truly apologize for any inconveniences you had during your recent stay with us. We have shared your concern about the room condition. Please rest assured that we are... More 

1 review
5 of 5 stars Reviewed December 7, 2015

I am staying at this hotel with my group already 2nd time for long period of 2 months and I am very satisfied with profesional approach of Sales Manager Mrs. Fitria M. to the Customer and meeting all our expectations and quick respond to our requests and needs. Special thanks go to her ! All this high level sevice make... More 

Helpful?
Thank Damian K
Aston Marina H, Front Office Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Damian, Warmest greeting from Aston Marina Jakarta, Thank you very much for continuing to support Aston Marina Jakarta. We are happy to read your positive feedback regarding to our facilities and services. We are also truly delighted to know that you have an enjoyable stay with us and we are grateful for your commendations towards. Once again, thank... More 

Jakarta
2 reviews
4 of 5 stars Reviewed December 4, 2015

Good spacious room and nice view on 33 degree rooftop lounge... I really like that atmosphere... Little bad experience on check in process, going slowly because only 1 FDA stanby... Thats make queuing so long... There's group on that day I guess... But why only 1 FDA stanby...??

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Helpful?
Thank Bobby P
Aston Marina H, Front Office Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Bobby, Warmest greeting from Aston Marina Jakarta, We are sincerely apologize for all the inconvenience that you experienced upon arrival. We always take any feedback seriously and your constructive feedback will allow us to keep improving our services and facilities in the effort to exceed our guest's expectation. It is such a pleasure to learn that you enjoyed... More 

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