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Aston Marina Hotel & Residence

4.0 of 5 Marina Mediterania, Tower A | Jl. Lodan Raya No. 2A, Jakarta 14430, Indonesia
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Aston Marina Hotel & Residence
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Aston Marina Hotel & Residence
Aston Marina Hotel & Residence
Aston Marina Hotel & Residence
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170 reviews from our community

Traveler rating
    29
    62
    49
    19
    11
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51
24
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26
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manila, Philippines
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

The swimming pool shower area is filthy! My kids dreaded going inside. The floor drain is clogged with cigarette butts, mud and hair. I complained to the duty manager (manager on duty evening of 19 December) and the convenient excuse is that the area is not part of the hotel (apparently part of the Aston apartments) and that we, guests,... More 

Was this review helpful? Yes 2
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Went for a sudden business trip on 15 November 2014. The hotel was quite big as it's an apartment-hotel type. Price was reasonable for the room size. The bed sheet was adequate and free in-room wifi was quite fast, thankfully. Too bad, the pros just ended there.. The room 1716 was not that clean, especially the floor and tables are... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Christian , Thank you for the time in providing feedback regarding your stay at Aston Marina. I am glad to know that our room size and in-room Wi-fi were meeting your expectation. I am very concerned to hear your comments about the room and bathroom cleanliness, air conditioner problem, and breakfast experience. It is certainly not the level... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

i was stayed in Aston Marina a couple days ago. and you know.. i was impress with the service made by one of your front desk which Hanipah is her named. She gave me a quickly check in process and also accurate to my expectation service. well, the first day was goes fast and the second day has come, i... More 

Was this review helpful? Yes 1
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Our Valued Traveler, Thank you for taking your time to give us this valuable feedback. We are pleased to learn that you enjoyed the overall service during your stay with us and also to recognize our staff, Hanipah that may have made your stay impressive. I am very sorry to hear that you experienced difficulties with Wi-fi connection. I... More 

Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 19, 2014 via mobile

Suitable because near the harbor-area where I had to attend business. Not very new hotel, needs maintenance here and there, but still ok. Minor problem which was dealt with swiftly by Hanipah from the front desk. Thanks for that Hanipah, it could have escalated. Will be back.

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Jarry L, Thank you for the time in providing valuable feedback regarding your stay at Aston Marina. It is our earnest hope that our valued guests will feel satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay and also to recognize our staff, Hanipah, that... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014 via mobile

This hotel/apartment is suitable for family trip. Located not far from mangga dua shopping complex and ancol theme park. The room is big and clean and has a complete kitchenete if you want to do light cooking. has a spa services and breakfast has a lot of choices. But it took some time to reach the inner city because of... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear our Valued Traveler, Thank you for taking your time to give us this valuable feedback. We are pleased to learn that you enjoyed your stay with us. It is our earnest hope that all our valued guests will feel satisfied with all facilities and interactions with our friendly service professionals. In concern to the swimming pool water, I have... More 

Jakarta
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

First the location, please bear in mind that this hotel is located next to Mangga Dua district, a popular shopping mall, so the area is crowded. You can access this hotel via Jl. Lodan Raya (heavy traffic jam almost all the day) or Jl. Karang Bolong (recommended). Nearest place to visit are Mangga Dua mall (if you're looking for garment/fashion... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear our Valued Traveler, Thank you for the time in providing feedback regarding your stay at Aston Marina. It’s glad to know that you enjoyed our food in Cumi-Cumi Café and our cakes from Cicip-Cicip Cake Shop. I am very concerned to hear your comments about the room conditions, dusty balcony and cockroach. It is certainly not the level of... More 

chennai
Top Contributor
165 reviews 165 reviews
73 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed September 23, 2014

We had taken a room with kitchen decently furnished and was functional. Cleanliness seems to be a premium even after cleaning room looks dirty. Location wise looks near to malls but due to road conditions it takes a long time.Breakfast was pathetic and looks like the hotel caters to tastes of Arabian traders.

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Yesarar, Thank you for your review about Aston Marina. It is only through feedback such as yours that provide us ways to improve our service and product. In our effort to provide the finest look of cleanliness in the room, we will soon begin the room interior refurbishment which will ensure that the rooms enhance the overall experience... More 

Jakarta, Indonesia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 22, 2014

Me and my family always have good experience with aston (before we often stay in aston bogor and aston braga) but not for this one..I'm completely dissapointed with aston marina.we stay in condotel 2 bedroom.the room was quite old,the floor was dirty..I'm dissapointed too when breakfast..the menu is not various like the other aston that i visit before and really... More 

Was this review helpful? Yes 1
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Ms. Ade, Thank you for leaving a valuable feedback about your stay at Aston Marina. It is only through feedback such as yours that provide us ways to improve our service and product. I am truly sorry that you and family did not enjoy the room condition and breakfast experience when you stay with us. In our effort to... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 9, 2014

Small pool, dated room, dirty floor and wall, pretty used kitchen, broken lamp on kithen, if you go on fitness floor (M2) be ready to be amazed, many unused corner left untidy, fitness room has no person in charge, treadmill is off (i don't know wheter it is broken or just electricity out), and there is a strong dog smell... More 

Was this review helpful? Yes 1
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Ms. Heidy, Thank you for taking the time to write us a review. Your feedback is truly important and provides us ways to improve our service. I apologize for the lapses in the service you encountered during your stay with us. I have spoken to my team and reviewed your detailed comments that fall well outside of our own... More 

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Additional Information about Aston Marina Hotel & Residence

Address: Marina Mediterania, Tower A | Jl. Lodan Raya No. 2A, Jakarta 14430, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Marina Hotel & Residence 4*
Number of rooms: 356
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Also Known As:
Aston Marina Hotel And Residence
Hotel Style:
#74 Luxury Hotel in Jakarta

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