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Aston Marina Hotel & Residence

4.0 of 5 Marina Mediterania, Tower A | Jl. Lodan Raya No. 2A, Jakarta 14430, Indonesia
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Aston Marina Hotel & Residence
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Aston Marina Hotel & Residence
Aston Marina Hotel & Residence
Aston Marina Hotel & Residence
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174 reviews from our community

Traveler rating
    30
    63
    50
    19
    12
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53
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27
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
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English first
  • All months
    (174)
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    (32)
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    (48)
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    (53)
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    (41)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Lobby and restaurant: comfortable and the atmosphere is quite friendly. The foods are good, satisfied with the taste, but the restaurant is too small and too crowded in holiday seasons. Elevator: old one, not to clean, sometimes smells bad. Room corridor: not to bright. Room: nice layout for hotel, suitable for family, but the cleanliness of room is bad. Bed... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mrs Veby. Thank you For sharing constructive feedback to us , I am very sorry to hear your experience during your stay. it's a disappointment to our side that we cannot meet the satisfaction you deserve.your comment has been shared with Housekeeping Department and the property management who in charge of the cleanliness be more vigilant and understand what... More 

Jakarta
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Room was actually nice unfortunately not well treated. Water was flooding all over bathroom not because i'm careless but because the shower and bathtub wasn't designed very well. Breakfast choice was not special but ok. But the service was very poor. I breakfast on 9 January 2015 and the lady there served without smiling at all. She knew i preferred... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Ms. Melindawisetyo, I would like to personally thank you for taking your time in providing feedback about your stay at Aston Marina recently. It is only through feedback such as yours that provide us ways to improve our service and product. I was very disappointed to read that we failed to fulfill your expectation in regards to the service.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at one bedroom standard a few weeks ago, all conditions in room is not bad for standard 4* I guess, breakfast menu also various.i arrived there arround approximately 4pm one of the staff from receptionist named fadian verry welcomed me and he offered me a glass of welcome drink I really appreciate that, first impression I'm excited, I... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Mohammad, Thank you for the time in providing valuable feedback regarding your stay at Aston Marina. It is our earnest hope that our valued guests will feel satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay and also to recognize our staff Fabian, that may... More 

Manila, Philippines
Contributor
14 reviews 14 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 23, 2014 via mobile

The swimming pool shower area is filthy! My kids dreaded going inside. The floor drain is clogged with cigarette butts, mud and hair. I complained to the duty manager (manager on duty evening of 19 December) and the convenient excuse is that the area is not part of the hotel (apparently part of the Aston apartments) and that we, guests,... More 

Was this review helpful? Yes 2
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Tigon, I would like to thank you for your valuable time in providing feedback about your stay at Aston Marina recently. Your feedback is truly important and provides us ways to improve our service. I am sorry for the inconvenience you experienced with the swimming pool shower. Even though the pools and toilet are the common area of... More 

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 23, 2014

Went for a sudden business trip on 15 November 2014. The hotel was quite big as it's an apartment-hotel type. Price was reasonable for the room size. The bed sheet was adequate and free in-room wifi was quite fast, thankfully. Too bad, the pros just ended there.. The room 1716 was not that clean, especially the floor and tables are... More 

Was this review helpful? Yes 1
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Christian , Thank you for the time in providing feedback regarding your stay at Aston Marina. I am glad to know that our room size and in-room Wi-fi were meeting your expectation. I am very concerned to hear your comments about the room and bathroom cleanliness, air conditioner problem, and breakfast experience. It is certainly not the level... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

i was stayed in Aston Marina a couple days ago. and you know.. i was impress with the service made by one of your front desk which Hanipah is her named. She gave me a quickly check in process and also accurate to my expectation service. well, the first day was goes fast and the second day has come, i... More 

Was this review helpful? Yes 1
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Our Valued Traveler, Thank you for taking your time to give us this valuable feedback. We are pleased to learn that you enjoyed the overall service during your stay with us and also to recognize our staff, Hanipah that may have made your stay impressive. I am very sorry to hear that you experienced difficulties with Wi-fi connection. I... More 

Contributor
19 reviews 19 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 19, 2014 via mobile

Suitable because near the harbor-area where I had to attend business. Not very new hotel, needs maintenance here and there, but still ok. Minor problem which was dealt with swiftly by Hanipah from the front desk. Thanks for that Hanipah, it could have escalated. Will be back.

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear Mr. Jarry L, Thank you for the time in providing valuable feedback regarding your stay at Aston Marina. It is our earnest hope that our valued guests will feel satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay and also to recognize our staff, Hanipah, that... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014 via mobile

This hotel/apartment is suitable for family trip. Located not far from mangga dua shopping complex and ancol theme park. The room is big and clean and has a complete kitchenete if you want to do light cooking. has a spa services and breakfast has a lot of choices. But it took some time to reach the inner city because of... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear our Valued Traveler, Thank you for taking your time to give us this valuable feedback. We are pleased to learn that you enjoyed your stay with us. It is our earnest hope that all our valued guests will feel satisfied with all facilities and interactions with our friendly service professionals. In concern to the swimming pool water, I have... More 

Jakarta
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 13, 2014

First the location, please bear in mind that this hotel is located next to Mangga Dua district, a popular shopping mall, so the area is crowded. You can access this hotel via Jl. Lodan Raya (heavy traffic jam almost all the day) or Jl. Karang Bolong (recommended). Nearest place to visit are Mangga Dua mall (if you're looking for garment/fashion... More 

Was this review helpful? Yes
Aston_Marina_Jakarta, General Manager at Aston Marina Hotel & Residence, responded to this review

Dear our Valued Traveler, Thank you for the time in providing feedback regarding your stay at Aston Marina. It’s glad to know that you enjoyed our food in Cumi-Cumi Café and our cakes from Cicip-Cicip Cake Shop. I am very concerned to hear your comments about the room conditions, dusty balcony and cockroach. It is certainly not the level of... More 

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Additional Information about Aston Marina Hotel & Residence

Address: Marina Mediterania, Tower A | Jl. Lodan Raya No. 2A, Jakarta 14430, Indonesia
Location: Indonesia > Java > Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Marina Hotel & Residence 4*
Number of rooms: 356
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Also Known As:
Aston Marina Hotel And Residence
Hotel Style:
#78 Luxury Hotel in Jakarta

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