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All 341 Jakarta hotels

Hotel Indonesia Kempinski

5.0 of 5 Hotel   |   Jl. MH Thamrin No.1, Jakarta 10310, Indonesia (Menteng)
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Ranked #15 of 341 Hotels in Jakarta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
ron205bor Melbourne, Australia
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464 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

I have been staying at the Kempinski regularly since October 2014. It is by far my best hotel experience anywhere in the World. Why - because of the staff. Every one goes out of their way to know my name and welcome me where ever I am in the hotel. When I arrive back from the office, I am greeted... More 

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Jakarta, Indonesia
Top Contributor
55 reviews 55 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My second time staying at the kempinski and overall it's a great place to stay; excellent staff, large, luxurious room and great facilities. Particularly liked the sweet shop. When I reviewed the place a few months ago my one criticism was of the poor service at breakfast where the overworked, harried staff simply could not cope with the large volume... More 

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Perth
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed at the Hotel Indonesia Kempinski Jakarta for 2 nights at the end of our Indonesian holiday. We have stayed at the Hotel Indonesia Kempinski previously and found everything perfect. This is one of the best hotels in Jakarta. The hotel is older but has style, the staff are friendly, rooms well appointed and the breakfast... More 

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KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

Thank you for this very kind comment. It is a pleasure to read that you enjoyed your stay with us, once again. We thank you for choosing our hotel to end your trip in Indonesia. Kind Regards, Hotel Management More 

Surabaya, Indonesia
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It was a pleasure to stay at Kempinski Jakarta! This hotel is very modern and classy. The service is also pretty handy, but a bit disappointed with the "forgotten" fried egg in the restaurant during the breakfast time. Overall, it is much better property than previously. Thank you for the sincere service by Front Office team, especially for Mr. Taufik... More 

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KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

Thank you for this nice review. It is a pleasure to read that you are sensitive to our architecture and design. Thank you for mentioning the excellent service that you received, this is very encouraging. We hope to welcome you again soon. Kind Regards, Hotel Management More 

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Kempinski brand never seems to fail me. We were greeted by the "lady in red" at the doorstep & into our room. The staff were very attentive, always helpful & smiling. The interior decor is magnificent and the breakfast buffet had very good selections. We're now looking for a new Kempinski hotel chain to visit in the near future... More 

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KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

We are glad that our hotel is no exception to the excellence you met in every Kempinski hotel. We thank you for staying with us and are glad you appreciated our staff smile and attention. Kind Regards, Hotel Management More 

Jakarta, Indonesia
Top Contributor
74 reviews 74 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Spent the weekend with family here twice in 1 month time.. Both occassion was at Grand Deluxe Room with Bund.HI and Thamrin street view. The hotel used to be the icon of Jakarta and just been rejuvenated a couple of years ago and now managed by Kempinski. Location: Prime CBD and shopping district at Thamrin hotel with great views at... More 

Was this review helpful? Yes 1
KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

Thank you for staying with us again! We are pleased our rooms and amenities gave you great satisfaction along with our extensive breakfast buffet. We apologize for the malfunctioning toilet seat, our engineering team has been informed. We hope to welcome you again very soon! Kind Regards, Hotel Management More 

Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The service provided by the Kempinski was terrible. 3 days before I arrived, I called to make a spa treatment for my friend and me. The lady on the phone was rude, and her English wasn't that good, so I spoke to her in Bahasa, but she insisted on speaking English to me, so I ended up having to repeat... More 

Was this review helpful? Yes 1
KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

Thank you for your open feedback about your concerns and disappointment of our services prior to your arrival. This kind of treatment is certainly not the way you and we, as Kempinski, expect our guests being treated and we have taken action in all areas to avoid recurrence. Feedback, both positive or constructive criticism, is very important to us as... More 

Jakarta, Jakarta Raya, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Stay here on November 8, 2014. My husband surprised me for iur 5th wedding anniv by booking this nice hotel. When i walked into the room, a pair of swan (made by towels) sit up nicely in the centre of the bed. Nice effort from the staffs!! Very nice bathroom with bathub bowl, facing the 'Bundaran HI'. Only 1 thing... More 

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KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

We are pleased you chose our hotel for this very special occasion! It is a pleasure for us read that you enjoyed our amenities and special attentions! Happy Anniversary once again from your Kempinski team. Kind Regards, Hotel Management More 

Shanghang County, China
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the hyatt darmawangsa and kempinski and this was our favourite of the 3. Better value good facilities and service and the nicest room layout for us. Attatched to a mall there are many restaurants and cinema nearby

Was this review helpful? Yes
KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

Thank you for your kind comment. We are happy that you enjoyed your stay with us and hope we will welcome you soon again during your next stay in Jakarta! Kind Regards, Hotel Management More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Indonesia Kempinski was simply excellent not only in its facilities but the hospitality as well. Staff was friendly and helpful. Spa treatment heavenly. The breakfast spread was excellent, with a variety to suit any palate.

Was this review helpful? Yes
KempinskiHotelJKT, Manager at Hotel Indonesia Kempinski, responded to this review

We are glad you enjoyed your stay with us and could relax at Kempinski The Spa! It is a pleasure to read that our breakfast selection was to your taste. Kind regards, Hotel Management More 

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Additional Information about Hotel Indonesia Kempinski

Address: Jl. MH Thamrin No.1, Jakarta 10310, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Indonesia Kempinski 5*
Number of rooms: 289
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Hotel Style:
#7 Family Hotel in Jakarta
#10 Spa Hotel in Jakarta
#11 Business Hotel in Jakarta
#15 Luxury Hotel in Jakarta
#18 Romantic Hotel in Jakarta

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