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Hotel Indonesia Kempinski

#11 of 357 Hotels in Jakarta
Certificate of Excellence
5.0 of 5
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Jl. MH Thamrin No.1, Jakarta 10310, Indonesia
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20% off room rate
Hotel Indonesia Kempinski
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Ranked #11 of 357 Hotels in Jakarta
Certificate of Excellence
A recent review
5 of 5 stars reviewed 5 days ago
Leemenghup Singapore, Singapore
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Singapore, Singapore
5 of 5 stars Reviewed 5 days ago NEW

Excellent service and experience. Nice swimming pool... Very good location in the heart of jakarta. This is my 4th time staying with Kempinski Jakarta and will recommend to my friends and business partners. Really enjoyed the service by the hotel. Regards, Lee

Was this review helpful? Yes
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Leemenghup, It is always a pleasure to read a great review from our loyal guest. We are delighted that you enjoyed our luxurious facilities and extra-mile service. Thank you very much for recommending our hotel to your friends and business partners. We hope to welcome you again here very soon for a more enjoyable stay. Kind regards, Alex Pichel... More 

Cairo, Egypt
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We arrived late into the hotel and we decided to order room service which was of low quality and substandard food quality ( no seasoning in the oxtail soup and tough Chicken with the Nasi Goreng. Next morning went to the dining area for breakfast and was told we had to eat in one of the function rooms as the... More 

Was this review helpful? Yes
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Hiynos007 Thank you for your open feedback. We truly apologize for the inconveniences that you encountered during your stay with us, but I am glad that I personally managed to meet you in person first thing on Monday. We can assure you that it is not Kempinski standard to serve our guests with lack of service quality. We have... More 

Jakarta, Indonesia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed for 1 night, the hotel is centrally located and connected with Grand Indonesia Shopping Center. The room was very spacious, very well appointed with modern design. The bed and pillows were very comfort. The toiletries were top quality. We highly recommend this hotel to other

Was this review helpful? Yes
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Ratna E Thank you for writing this great review. We are very glad that our location and facilities meet your expectations for a 5-star luxury. Thank you for choosing us as your recommended hotel. We hope to welcome you again very soon. Kind regards, Alex Pichel General Manager More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

A stay in the Hotel Indonesia Kempinski is always an experience to treasure so much so that one immedaitely feels like reaching "home" right from the very first step into the hotel's premises. The hotel staff are very friendly and accommodating, very hospitable and eager to serve. The breakfast buffet is something the hungry traveller would marvel at. The only... More 

Was this review helpful? Yes
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear David L, It is such a pleasure to read this excellent review from our loyal guest. We are very delighted that our luxurious facilities, extra mile service and indulging culinary comforted you well during your stay. Thank you for mentioning our staff excellence, it is indeed our standard to serve our guests with heart. Regarding the internet connection, it... More 

Perth, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, service, well appointed rooms - all these things were great. Wi-Fi is poor but that's pretty normal for Indonesia. This was about our 10th visit to Jakarta but our first time at Kempinski. We will only ever stay here again. Breakfasts were great. But lifts could sometimes get a bit hot.

Was this review helpful? Yes 1
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear traveller1974_9 Thank you for taking your valuable time to review us. We are very glad that you enjoyed your first visit to Hotel Indonesia Kempinski Jakarta. We apologize for the inconvenience regarding the lifts; we have informed our Engineering team about this for our improvements. We offer free internet with 5 Mbps throughout your stay and 10Mbps as an... More 

Yorba Linda, California
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my 2nd stay at Kempinski on my June 2015 Jakarta trip. 2 different ocassions, about 3-4 nights each in both Deluxe Room and Executive Room. The executive room was basically deluxe room with club level. The club level provides butler service, all day amazing food and drinks at the nice and quiet club lounge where you can also... More 

Was this review helpful? Yes 1
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear mluv2travel, Thank you for returning as a guest at our hotel and sharing your nostalgia with us. We are delighted to hear this excellent and thorough review. It is always a great honor when our luxurious facilities, service and delicious food can create a memorable stay for our guests. Your kind comments and suggestions are also very appreciated. We... More 

Lisbon, Portugal
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On a good location, connected to Indonesia mall is a starting point to discover Jakarta (but there are not many thinks to discover) Free Wi-Fi is very unsteady. Staff was not very helpfull regarding the need to make a local phone call. Whwn we were expecting a calm swiming pool there was a party (mariage?). Bad luck

Was this review helpful? Yes 1
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Bento D, Thank you for taking your time to write this review. We apologize if you experienced any kind of inconvenience during your stay with us. Your comments will definitely be taken into account as we continue to improve as best as we can to always ensure guest satisfaction. As for the Internet connection, we do have a few... More 

Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third visit to Jakarta and I always choose to stay in Kempinski. Beautiful modern rooms, tastefully decorated and super clean. Nice breakfasts with a variety of choices. But the best of best is hotel staff: very attentive and friendly, they always try to solve any issues immediately to make the guest happy. I felt like home. Excellent... More 

Was this review helpful? Yes 1
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Nozik, Thank you for always choosing our hotel. We are beyond delighted to hear that our luxurious facilities and staff excellence have resulted in your satisfaction. We hope to welcome you here again very soon. Kind regards, Alex Pichel General Manager More 

Singapore, Singapore
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location and excellent services. I will definitely come back next time. Look forward to another delightful experience. The proximity to the two shopping neighborhoods is a plus especially to help beat the busy city traffic

Was this review helpful? Yes 1
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear Tomappleseed, We are delighted to hear this excellent review. We also look forward in providing you an even better service next time you’re here. Hope to welcome you again very soon. Kind regards, Alex Pichel General Manager More 

Tangerang, Indonesia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third time stayed in this hotel. Last time was around 2 or 3 years back. Still feels a very nice experience. Awesome hotel with luxury facilities. Staff very very friendly. From front office, room boy until security. Great location ever. In the heart of Jakarta and adjacent to most popular mall at Jakarta. They also concern in... More 

Was this review helpful? Yes
KempinskiHotelJKT, General Manager at Hotel Indonesia Kempinski, responded to this review

Dear tonsud, It is very rewarding for us to read this great review from our loyal guest. Thank you for mentioning our staff excellence. We are glad that our attentive actions for our guests' comfort resulted in your satisfaction. We hope to welcome you again for a more enjoyable stay. Kind regards, Alex Pichel General Manager More 

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