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All 1,540 Nanjing hotels

Sofitel Galaxy Nanjing

5.0 of 5 Hotel   |   No.9 Shanxi Road, Gulou District, Nanjing 210009, China
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Ranked #33 of 1,540 hotels in Nanjing
A recent review
4 of 5 stars Reviewed June 29, 2014
Jonathan P Ottawa, Canada
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502 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Tianjin, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Really disappointed. Lucky, I stayed only one night. From the first minute I had this strange feeling that I was not in a Sofitel hotel. As a gold Accor member, I had no benefit or normal preferential treatment at check-in. Better keep the card in your wallet because it worse nothing in this hotel. It was like a "get in"... More

Was this review helpful? Yes 1
Ottawa, Canada
Contributor
20 reviews 20 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 29, 2014

Positive points: great hotel price, clean and spacious room, and great hotel location. Good buffet breakfast with great options. LOCATION is great and convenient! Travelers business travelers and tourists will enjoy this hotel. Concierge services will diligently help you to book train tickets. but don't expect the concierge services to give you the best advices for restaurants. When I go... More

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SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear Jonathan P: Warmly greeting from Sofitel Nanjing Galaxy. Thank you for taking the time to share your feedback, Your feedback is certainly valuable and precious for us. We appreciate your feedback as this is our best resource for improving guest services. In order for us to serve you better, we strive to continuously improve the quality of our services... More

Hong Kong, China
Top Contributor
51 reviews 51 reviews
51 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed June 9, 2014

The hotel was in the center of the city, though a good 15-20 minute walk to the closest metro station. Near the hotel were shopping centers, many restaurants, bookshops, and many smaller shops along the street. It was quite convenient. A 20 minute walk down the road would lead you to Xuanwu Lake, a nice city center refuge from the... More

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SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear PH15: Warmly greeting from Sofitel Nanjing Galaxy. To begin with, we are delighted to learn that you have enjoyed your stay with us, and it is a pleasure to receive positive feedback from you. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all Sofitel team. In... More

Rennes, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 5, 2014

This hotel is in serious need of a good revamp. The room we had was old, the bathroom seemed to have some mold issues. We were there during a long weekend (public holiday), and we never actually got a chance to eat breakfast in the hotel due to the looooong queue every morning. We also had issues with the AC,... More

Was this review helpful? Yes 1
SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear Alice M: Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Galaxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Athens
Top Contributor
119 reviews 119 reviews
37 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 4, 2014

The Sofitel of Nanjing is located in the center of Nanjing side by side with the Starbucks coffee. The lobby bar is good for having a drink but even if you buy your cigar from them you are aloud to smoke it only at the 8th floor , nearby the meeting halls (not strongly recommended unless you have not reserved... More

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SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear HellasKifissia: Warmly greeting from Sofitel Nanjing Galaxy. To begin with, we are delighted to learn that you have enjoyed your stay with us, and it is a pleasure to receive positive feedback from you. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all Sofitel team. In... More

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 23, 2014

This is a nice hotel in a good location BUT the a/c is not adequate. They temperature in the room only goes to 24.5 degrees Celsius. I couldn't sleep all night and the hotel management couldn't do anything to fix this problem.

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SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear Jenga111: We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. We are thankful you have pointed out our AC problem, we have... More

Preston
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 23, 2014 via mobile

This is a very good hotel, but they had mixed up the bookings and they had to switched us to suites. There were 6 in the party so three suites. But this a real great hotel with great food but not cheap. Suites are great and the bathrooms amazing ( floor to ceiling glass on the 31st floor). I would... More

Was this review helpful? Yes 1
SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear Petefrompreston: Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank... More

cheshire united kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 10, 2014 via mobile

We were upgraded to suite,very luxurious rooms,with amazing bathroom.free bottled water daily.slippers and dressing gowns,toiletries in plenty supply.wireless internet in rooms.thursday night in bar free drinks for ladies from 7pm til 11pm.breakfast in room very good idea,lots of choice.restaurant buffet excellent food.staff very helpful,limited english spoken in hotel.

Was this review helpful? Yes
SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Galaxy Nanjing, responded to this review

Dear she00123: Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. At the meanwhile,... More

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Additional Information about Sofitel Galaxy Nanjing

Address: No.9 Shanxi Road, Gulou District, Nanjing 210009, China
Location: China > Jiangsu > Nanjing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Galaxy Nanjing 5*
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Also Known As:
Sofitel Galaxy Nanjing Hotel Nanjing
Accor Galaxy Nanjing
Sofitel Nanjing
Nanjing Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Luxury Hotel in Nanjing #70 Best Value Hotel in Nanjing
Hotel Class
Official Description (provided by the hotel)
Sofitel Galaxy Nanjing is a 48-story tower, located in the heart of the business and entertainment district. The hotel features 278 rooms, 3 restaurants, 2 bars, a fitness center, luxurious spa and heated indoor swimming pool. Two of the region's major attractions, the Ming Tombs and famous Confucius Temple, are located less than 10 kilometers from the hotel. ... more   less 
Number of rooms
278

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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